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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11140 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22082 Views
  • 181 replies
  • 24 Bravos

Resolved! Plan update

I requested a plan update. How do I know if it's in effect ($25 to $35). Plus, when does my next cycle begin?

Resolved! Global Roaming and Australia

Hi all global roaming experts.  I have a dual SIM phone with Canadian (Public Mobile) and Australian SIMs.  When my Australian Bank sends me the 4 to 6 digit pins (on-time passwords), in Canada I turn on my Australian SIM, international roaming and r...

simtre by Good Citizen / Bon Citoyen
  • 1143 Views
  • 6 replies
  • 1 Bravos

Resolved! How to pause an account for long duration?

I have to leave Canada for a long period of time (probably, 1 year or even a bit more). How I can pause my account for all this duration? I know that it possible to disable auto-pay, and reenable it before 90 days, but I do not trust myself to do it ...

DragonRU by Good Citizen / Bon Citoyen
  • 982 Views
  • 12 replies
  • 1 Bravos

Data related

Hi , in my mobile data section showing 2.36 GB remaining but my data is not working as if its finished. Want to buy data to regulate use but can't find the way and also found roaming data.. but i need regular data for my google mapping and browsing. ...

Resolved! New Activation, No Service

Hi I signed up for a new account, activated my SIM card, but have no service.  My phone is unlocked, I tried resetting my phone, tried switching airplane mode off/on, any other suggestions?  Im not happy there is no technical support number with this...

Wilyum by Great Neighbour / Super Voisin
  • 825 Views
  • 10 replies
  • 1 Bravos

Resolved! How to get new data amount on updated $35 Plan

I see (after Public Mobile canceled the province-wide plans) that the Canada-wide $35 Plan's data increased recently from 2Gb to 2.5Gb.  I have been on the $35 Plan since September, 2020 (with 2Gb).  I was wondering if my account's data will be autom...

kterles by Great Neighbour / Super Voisin
  • 919 Views
  • 6 replies
  • 0 Bravos

Resolved! Service down

Why can’t I make calls to my work? And my family? What’s wrong? 

Kanthan1 by Great Neighbour / Super Voisin
  • 2123 Views
  • 49 replies
  • 1 Bravos

Resolved! Double Charge

HI my credit card statement is showing two identical charges for my monthly bill but only one is showing on my online public account, how can I apply for a refund of the duplicate charge?

mcaps689 by Great Neighbour / Super Voisin
  • 961 Views
  • 7 replies
  • 0 Bravos

Resolved! Topped up account to pay fee, then charged a second time

Hi, When reactivating my phone plan, I followed the prompts and it topped up my account with $122 - I thought that by doing this, it was paying for/reactivating my phone plan.  When I went back to the homepage/overview, my plan was still outdated awa...

TKRWG by Good Citizen / Bon Citoyen
  • 551 Views
  • 7 replies
  • 0 Bravos

Resolved! Re: What is the phone number for customer service?

I need my PUK number so I can unlock my sim. I locked by mistake. My public mobile number is *************** ********************************************* ********************************************* ********************************************* ***...

Shaneryan1980 by Great Neighbour / Super Voisin
  • 783 Views
  • 5 replies
  • 0 Bravos

Resolved! Account suspended even on AutoPay

My account got suspended, even though I am on autopay. My credit card records show that I got charged on April 17th, however, my service has not been working today. At first, I thought maybe something has got wrong with Autodapy, so I manually did an...

Account suspended even on AutoPay

I'm on AutoPay and my plan was the $50/8.5GB. It was supposed to be renewed by now - April 19, but my account got suspended instead even I loaded fund into my account manually. I'm not 100% sure if it really got suspended because they say just to ign...

4n50n by Great Neighbour / Super Voisin
  • 442 Views
  • 5 replies
  • 0 Bravos

Resolved! PUK Sim lockout

Hi there so my SIM card is locked how can I get my PUK ?

frankverdi by Great Neighbour / Super Voisin
  • 475 Views
  • 2 replies
  • 0 Bravos

Resolved! I did not get my data for April

I exhausted my data limit for the last billing cycle. And this month I see no data added in my account.  I use auto pay.

msashakil by Great Neighbour / Super Voisin
  • 527 Views
  • 4 replies
  • 0 Bravos

Data Question

Hello! I am almost 100% sure I signed up for a plan that included 10GB of data.. but it seems I'm being cut off at 7.30GB.. not exactly sure where to go from here. Advice?

JayneD by Great Neighbour / Super Voisin
  • 502 Views
  • 3 replies
  • 0 Bravos

obscene phone calls

What can public mobile do about repeated obscene/harassing phone calls from the same number ?

Brucewg by Good Citizen / Bon Citoyen
  • 599 Views
  • 8 replies
  • 0 Bravos

Resolved! Only Send SMS and MMS messages setting

Hello,My son has a plan with Public Mobile. He ran out of data today and all of a sudden he couldn't send or receive texts (even though his plan is an "Unlimited Text and Picture Messaging".  He was still able to send/receive messages with WIFI, but ...

Oracle365 by Great Citizen / Super Citoyen
  • 9328 Views
  • 4 replies
  • 0 Bravos

Resolved! Updating Provincial Plan: Questions

I'm wondering about updating my old $120 12 GB / 120 days Provincial calling  plan to the new   $40 /month plan.  Originally I think my plan had full LTE speed, which the new plans have a capped to 3G speed, is that correct?  Also, I currently have $...

flashbulb by Great Neighbour / Super Voisin
  • 449 Views
  • 3 replies
  • 0 Bravos

How to get my data connection back again

Hi.I had to reset my phone to factory setting due to malfunctioning. Despite I kept track of what has to be input in the Access Point Names and was filled out as such, I have been able to get neither the network displayed nor the right performance of...

pabloguerrero by Great Neighbour / Super Voisin
  • 350 Views
  • 2 replies
  • 0 Bravos
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