[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
no service
i seeno serviceignal bar is completeon my setting, but i can text and call by facetime
Upcoming Payment.
Every single New Account I've Activated recently within the Mobile App 'Payment Section' there is an issue with 'Upcoming Payment'... It doesn't seem to want to show the actual Provincial Taxes, instead it says Ontario 13% HST but $0.. Activating in ...
Resolved! Customer support
What is is going on here with Public mobile that have deviated so far from their roots. I can't access my original community name nor can I send a private message to "customer support" to retrieve it. With the recent changes to both the website whic...
Resolved! Number didn't port
I got my account set up on Friday night but my number didn't port from Rogers. I contacted Rogers today and they said that Public Mobile must send a new request. I haven't been able to find help anywhere for this. How do I talk to customer support?
Resolved! Esim didn’t work on my phone so I bought physical sim how to make this work
I subscribed to a plan for esim but my phone doesn’t allow esim so I bought a SIM card which I have in my possession. How do I make my subscription work now with a SIM card not an esim
Resolved! never received my sim card
I ordered one to be shipped to Vancouver on July 9. what's the best way moving forward before I call my credit card co for chargeback? @CS_Agent
Resolved! Customer service
Are there real people to talk to about billing??
Can't reply
It appears I can't reply to my posts?!! Anyone else?I'll apologize ahead of time for not answering anybody who responds!Edit:Lol....you read my question right? Oh.... apparently I can edit my OP but that's it. When I click on reply in any thread it j...
Not getting any loyalty rewards.
I've been a with public mobile for atleast 4 years now and i'm not getting loyalty rewards. I tried to create a ticket but the browser gave me 404 error. What do?Thanks
Resolved! Erroneous Email from Public Mobile
Thanks a lot public mobile for completely freaking me out and practically giving me an ulcer making me think I had lost my account and my phone number. Preparing to reactivate my account I logged into my email after returning to civilization to disco...
Unable to Log into Self Serv Account
It appears the phone or SIM is damaged - we are receiving a "not registered on network" message. Because of this issue, we are unable to receive 2FA messages to log into the self-service account. can you please help?
Resolved! Calling the UK using 1000 U.K. Long Distance Minutes
Hi,I need to call my student loan company on 00 44 1412433970When I add 011 to the beginning I still can't get through. I have 1000 U.K. Long Distance Minutes remaining. How do I get through?
Resolved! International minutes add on bought but not able to call
Hi, I paid for the 300 international minutes add on last week but when I try to place a call to a US # it keeps saying I cannot complete the call as I’ve used all available minutes. Help pls
Resolved! Reactivate account
Hi pleases contact me to reactivate my account and I want to update my credit card.
Resolved! Error 22p1 call already in progress
I can’t call out . My account is active . I haven’t used all my data. I restarted my phone and I toggle the airplane mode on and off.I got an error trying to log a service ticket also.
Need help porting out a number
@CS_Agent, can someone please help me - I need help porting out a number. Please respond back.
Resolved! How to connect for US roaming?
I bought a US add-on. I'm in the US us but can't make calls or receive text, why not?Do I need to setup a separate access point? Is so, what are the settings?
Resolved! SIM
Hi,I haven't received my SIM yet.Thanks,cnadace
Resolved! data usage
my daughter Susana has been toping her data account and spent over $200 in one month without knowing she would be charged that much, is there a way to reverse this charges and change the plan to allow being charge a more reasonable amount?
Resolved! Incomplete number port
I recently switched to Public Mobile from Virgin Mobile. It seems as though my phone number has not been ported over fully or correctly. I am able to recieve calls and texts from some phone numbers, not but others. Also my old Virgin sum card/account...
Resolved! eSIM issues
I mistakenly deleted my e-SIM while I was switching to a new phone now I cant install the e-SIM on to my new phone and cant receive authentication code as well because the e-SIM is deleted. So I need help.
Resolved! Wife Lost Phone. Unable to receive 2FA messages. How do we log in?
Your bare-bones service has a gaping hole... No one to talk to when you can't log in.How can I login, and shut off billing, if we can't receive mandatory 2 Factor Authentication Message?Your help suggestions say: Lost your phone? Login and follow the...
Resolved! getting live tech support
I signed up subscriptions for myself and my wife 2 days ago. My cellular now works fine, but my wife has no cellular at all. When I try to access help, it all goes in a loop. there apparently was an EIN mistake, but that was "fixed". I try to help m...
Resolved! Refer a Friend problem
I sent my sister my “refer a friend” code and I don’t know what happened but she did not get a $10 credit and I didn’t receive notification that I have a new friend referral. Is there a way this can be fixed?
Resolved! Network speed
Is there anyone having issues with network connection changing speed of data where I normally get 5G I sometimes get 3G is anyone else having the same issue? I’ve already reached, and then work settings on my iPhone. I have the $65 5G plan.
Resolved! Can-USA Plan
With this new plan while in Canada I can Call SMS MMS any number in Canada/USA and while in the USA I can Call SMS MMS any number in Canada/USA and I can use data in both the USA and Canada. Can I international SMS, MMS anyone while in the USA? Let s...
cancel recent order
Hi There. I realize i made a mistake and did not want to subscribe. Can you cancel the order ?
Data Usage Doesn't Add Up
My data stopped working today and when I log into my account the dashboard shows that I have 0GB remaining. I have a 1GB subscription that rolled over on July 23rd. I also ran out of data on July 22nd and purchased a 1GB add-on that day. I downloaded...
Change subscription with a voucher
Hello I am trying to change my subscription and pay with a voucher, the only option it's giving me is to register a card for payment.
Resolved! Why didn’t it show me where to enter referral code on the App?
I was going through the steps looking for where to input referral code, but it did not come.If I missed it, why was there no way of going back?
