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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Why is Public Mobile the worst phone carrier?

Resolved! Account suspended, I can not reactivate my account. Account has enough funds.

Account suspended, I can not reactivate my account. The account has enough funds. Please help

Resolved! Activating phone number

Can public mobile retry activating my old phone number from previous provider now that the previous provider has reactivated it?

We Should All Recieve Credits to our Accounts.

Resolved! Reset password

Have been trying to make a payment since yesterday, forgot my password, went to "forgot password", entered my email and confirmed, keeps saying my login failed

Top up

Ho i top March 29 my plan work for one day and had to get a nother top up today

Resolved! How to turn of notifications?

Help! I'm getting incessant text notifications from Public Mobile. It's virtually impossible to figure out how to stop them, and they come at all hours... Does anyone know how to stop them?

Resolved! Plan Expired? What is going on?

My account has Expired? What happened to Auto Pay? Says Current Balance $8.00. Amount Due $7.00! So why has account expired????

Service suddenly suspended even though i paid in full and my plan is renewed?

Account still suspended

No service

I topped up yesterday now it appears someone has made off with my money. Account not working and no one wants to help. Very annoyed. Need to talk to a human now.

double charged

Yesterday suddenly i cannot use my phone, account posted expired and ask me to change credit card, my credit card not expire and using well for my husband account, than i retyped my credit card # again and they charged me double end up, and the whole...

Signing up with public mobile

Was submitting a ticket

Forward MMS to Email

Bit of a long shot here I know, but figured I'd ask. I have an LTE device (B315-7C4C) which we use for phone (via an RJ11 jack) and Internet as well as occasionally receiving SMS messages. The device can't handle MMS messages at all, when an MMS is ...

Resolved! I’ve been locked out, please help! 🙏

I was locked out of my account. It’s been a while since my last log in. I didn’t recognize the security question I was asked. I’m hoping to be helped, thank you.

Resolved! Rewards not applied

Yesterday, my plan didn't renew (I had to renew it manually) which caused a second payment on my credit card. I also realized that the rewards (-7$) were not applied. I can't see them on the account like before.How can I fix this? Thanks!

Resolved! Going on a trip

What do people suggest for add-ons when going down south? Do we only have access to talk time?

Resolved! Purchased a Top Up

Purchased a gig top up on March 31 and have not received any data on account as of today. All out of data here...now what?

Plan not working

I activated my account yesterday but the sim is not working at all. I have also not received any mail or text regarding the activation. Please what do I do?

Service is back

Service a la clientèle

Resolved! Email locked out etc

I’m in the states. I bought an add on of talk and text and data for 10 days. I ran out of data and thought I bought more data but think it wasn’t for US but just for my AB account.now, still in US and no data and talk and text not working. Ten day...

Service still down

Referrals

Hello,Is there a limit on how many friends you can refer in a month?

Resolved! Double pay

Hi, I renewed my account on April 1 but couldn't make calls on April 2. I had to pay again. I would like a credit to my account for the extra payment and to make sure that this doesn't happen again. Regards, Coldan

Resolved! Us talk and text

Do I get a notice when my add on plan expires ?

Resolved! New iphone

I have a friend that is trying to activate a new Iphone with his existing sim card. He put it in the new phone but it won't work. What steps does he have to take to get it to work?

System Issue: April 1st 2022 Now Resolved

Resolved! Overcharged

I loaded my account with enough funds to pay for the new plan come renewal time, originally I was going to just start it then but it seemed like id be paying an entire month fee just for a couple days so I selected change plan on next bill, I know it...

addons

Why I just after added 1gb of data in addons I got a text message saying that I have already used 75% of my data? I want my money back

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