Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

US calling

Hi, does the $30 add on cover calls from the US back to Canada? My wife is in the US and I put this on her phone but her phone won’t send a text or receive calls. Frustrated!

Why is it that i am not receiving calls from certain people. I have a samsung A03s?

I am not receiving calls form certain people on my cell phone. Please help???

Resolved! Transferring number

How to transfer number if phone is broken and can’t receive texts to authorize

Resolved! Incoming call

I join the Public Mobile on Feb.7/2023, but i do not get any incoming call. I call call out and send text, also i can receive text. My question is you ask my last provider about my port to transfer to you.

Resolved! Not Receiving Call

Hello, Since I signed up and transfer this number 416-xxx-xxxx, no call is receiving. Why I should pay fees without service? Please issue a credit for this service of the above number. Thank you Abul Edit by Dunkman: removed personal information

Resolved! Switching SIM

Hi, A friend of mine who is visiting has a plan with Public. I'm interested in switching services to Public. Is it possible to use their SIM card once they leave and migrate my phone number? Thanks!

Resolved! Call forwarding and text and find my iPhone

So if I have 3 iPhones iPhone 1 is momsiPhone 2 is dads iPhone 3 is mine And these 3 iPhones have family sharing and find my iPhone enabled could I get a 4th iPhone and forward my calls and texts messages to it while leaving iPhone 3 (mine) at work...

Resolved! How do I create a ticket for a customer service agent?

How do I create a ticket for a customer service agent?

Visa Debit not working

Every time I try n make a payment, it keeps telling me Opps

Resolved! US add on data roaming

I purchased the $30 add-on for roaming in the US. I have been here 3 days now and it still is not working. Unable to make or receive calls or use data. Please advise.

Forget order number

How can I fine my order number

Resolved! international minutes

I bought the add on with 300 international minutes and I am not able to call to Romania.Can you help me with this?

Plans and payment

I tried to change my plan and made payment for that, but my plan did not change. What can I do?

Resolved! How do I Transfer my account to a different person

I made an account to get my granddaughter a phone and a number while she was living with me. She has moved now and her caregivers need the account transferred into their name. How can we do that?

Over charged?

I tried to change my plan and was charged more than it was. Is there a live agent I can speak too?

Resolved! Cancelling plan

I canceled my plan halfway through my billing cycle. Wondering if I still owe money? Do you pay for the month ahead or back dated? They locked me out of my account since canceling so I cannot check!

Resolved! Documents required

Hi, What are the documents required for getting a new SIM?

Phone

My phone is not working texting out and my texts just work once a while

Resolved! reactivate service

my service probably expired how do i reactivate my same number?

Resolved! transfer cell number

the old number did not transfer i request a new number from publicmobile

Resolved! Help with sign in

I’m unable to sign into my account. I wrote my password down to ensure it’s correct & even reset it. I got locked out of my account after trying. What now?

Apple Watch Cellular Workaround Question

Hello PM Community,I recently learned that to use an Apple Watch with cellular service, you must have a smartphone plan and then add a smartwatch plan for $10/month for 1GB of data. However, since PM does not support eSIM or smartwatch plans, I am wo...

Resolved! Number Porting

Hello,I just wanted be sure I can do this before I make a purchase. I have a number saved in NumberBarn, a wireline number. I want to purchase a plan from Public and port that number in. Will I be able to do so? And what will the process be for doing...

Resolved! No sim

I ordered a SIM card on Jan 17 and have not received it yet

Resolved! PUK blocked on new account

I purchased new public mobile SIM card and new unlocked phone. I created new account but phone indicates PUK blocked( my falt as I tried to set security password using my account password which I know now was a mistake) Can this be fixed or do I need...

Resolved! How to stop my auto payment

i am traveling now so I would like to place my account in suspension.Due to public mobile doesn’t have this option I would like to stop my auto payment to defer my payment. would you help me to stop it?and please let me know when to activate my a...

Phone compatibility

Hi does anyone use a Samsung 21+ with public moblie. Mine is unlocked but it doesn't seem to be compatible. Currently I have the sim in a Lg stylo 6 and the sim works fine. I'm wanting to use my 21+ if possible. Is public moblie compatible with onl...

Resolved! Traveling to UK

I will be traveling to the UK. Will my public mobile phone work? Do I need a special data plan? I have 500 Int'l calling minutes can these be used or are these only for calling from Canada to Int'l? What options have others used? I can onl...

Resolved! Credit for using a Referal code

When I activated my Public account, I was given a referral code by a friend and put it into the registration. My friend got his reward of $1 off each month but when do I get the $10 credit for Joining Public with his referral code?

Need costumer service

Would like to talk to someone because I’m having trouble putting minutes on my phone

Community

Forum Posts