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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12422 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23521 Views
  • 183 replies
  • 25 Bravos

Puk unlock code needed

How can i find puk code for my sim card.It is saying my phone is puk locked.Pls helpSend it to this phone number 289 xxx xxxxThanks Edit by Dunkman: removed personal information

norm3 by Great Neighbour / Super Voisin
  • 404 Views
  • 4 replies
  • 0 Bravos

plan

I have the 35$ plan. I am supposed to have 1.5gb plus a bonus of 500mo. For some reason, for two month I've only been having 500mo. I am still paying 35$

Joseeb07 by Good Citizen / Bon Citoyen
  • 444 Views
  • 6 replies
  • 0 Bravos

Considering Public Mobile

Hi Everyone,I've been shopping around for a plan with a bit of data and came across Public Mobile. I'm interested but also a little worried because I've seen mixed reviews. I was wondering if anyone had any advice on how to make PM work for me. I can...

martymendes by Good Citizen / Bon Citoyen
  • 1372 Views
  • 24 replies
  • 1 Bravos

SIM Transfer to a new phone

I recently purchased an Iphone 11 and tried adding my PM plan but the new phone wouldn't accept the the APN

hartpm by Good Citizen / Bon Citoyen
  • 1180 Views
  • 26 replies
  • 0 Bravos

Resolved! # numbers

I cant call 730am radio with their #730 number. I was able to with Fido.

Suemush by Great Neighbour / Super Voisin
  • 971 Views
  • 20 replies
  • 0 Bravos

Data not working

Hi, I just joined Public mobile yesterday and talk and text seems to be working (I have a new number). Data is NOT working though. I have the correct APN setting. I am using an iphone 11. I've still not received any confirmation email for activation ...

modugnot by Good Citizen / Bon Citoyen
  • 594 Views
  • 13 replies
  • 0 Bravos

Resolved! Test

benjaminhs by Great Neighbour / Super Voisin
  • 691 Views
  • 6 replies
  • 0 Bravos

Phone service

My phone service was cut off even though I have an unlimited plan 

fjmonteith by Good Citizen / Bon Citoyen
  • 1067 Views
  • 25 replies
  • 0 Bravos

No Sim Card After 3 weeks

I ordered a sim card online since May 18 and it still hasn't been delivered.  How do I get my money back?

Seanini by Great Neighbour / Super Voisin
  • 1022 Views
  • 28 replies
  • 0 Bravos

new customer but texts not coming through

Hi,I was a customer by Fido, and bought a public mobile sim card. I was told that Fido will send me a text which I will have to reply yes to transfer my number to public mobile. I never received the text and the public mobile sim card started working...

yag4452 by Great Neighbour / Super Voisin
  • 753 Views
  • 5 replies
  • 0 Bravos

Resolved! Wi-Fi vs Data

I was of the understanding that if I used Wi-fi my Data would not be affected. I have Wi-fi at home yet almost all my data has be used. Why?

briggie by Great Neighbour / Super Voisin
  • 690 Views
  • 10 replies
  • 1 Bravos

2GB Bonus Data Promo.

I'm not sure if anyone has talked about this yet, But PM has a promotion going. You get 2GB extra of monthly free data on any plans 35$ and above and it never expires as long as you don't switch plans.  Found it through an ad on Instagram. Here's the...

BearFBI by Deputy Mayor / Adjoint au Maire
  • 2119 Views
  • 66 replies
  • 2 Bravos

Resolved! LOCKED OUT OF ACCOUNT

Good morning,I tried to retrieve my password to log into my account and it says that I have been locked out of my account....I just want to purchase additional data. thanks

Resolved! No data

Since rebooting my phone yesterday, I don't have any data. I get an error message from the "Call Services" process:Unable to establish a wireless data connection.LTE: ESM-4100 APN-sp.mb.com This is on a LG phone with Android 9. I double-checked my AP...

whitenoise by Great Neighbour / Super Voisin
  • 671 Views
  • 5 replies
  • 0 Bravos

Frustration

Again,my plan is suspended yet I'm on auto-pay, constant, constant monthly frustration.Can we please correct this

Fitman by Great Neighbour / Super Voisin
  • 599 Views
  • 8 replies
  • 0 Bravos

Resolved! Re: Beginner’s Guide to the Community

I have been locked out of my account since yesterday and I have to put more money in my accountI have been locked out since yesterday. When I try to change password it tells me I am locked out and can't change password..I tried clearing cache and inc...

wjwingrove by Great Neighbour / Super Voisin
  • 431 Views
  • 1 replies
  • 0 Bravos

Re: Beginner’s Guide to the Community

My Data is not in service again, says it is disconnected. You fixed this at one time but it is now doing it again. What is going on? need you to fix this immediately. please respond.

lp2 by Great Neighbour / Super Voisin
  • 386 Views
  • 3 replies
  • 1 Bravos

No service

My husband and I have had no problems for the last year or so receiving service at our house. All of the sudden we have no service, where if we want to send a text or make a phone call we need to go to the road to do so. I've tried resetting the netw...

Liv93 by Great Neighbour / Super Voisin
  • 690 Views
  • 6 replies
  • 1 Bravos
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