[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
7B1
cannot connect even after phone restart or network restart
Error code
How come I keep getting error code UT1 when trying to make a phone call
Resolved! How to force eversafe to stop texting codes to phone, instead email on account
I am extremely frustrated by the changing of our accounts to the new eversafe system - it gives no option other than texting a code to the phone. Why do we not have the option to email the code to the account's email!?I am currently in the situation ...
Resolved! @CS_Agent
Help. I'm trying to subscribe, but when I enter my imie number the public app doesn't accept it
Resolved! Login issues
So i wanted to join public mobile so i created an account, i used my email, then created a password then it refreshed so i tried logging into my account, i cant login, the password and email are correct but it says there is an internal issue, please ...
Resolved! I need to get back my phone number
Hi, my account was suspended and my sim card is no longer available, so I'm renewing my services with the eSIM option, but I want the same phone number as the one i had on my sim. I need help with that please.
Resolved! Got chraged twice during SIM ordering process
Good afternoon!Looks like I have 2 Credit card charges after ordering a SIM and creating my account. How can I resolve this?Thanks so much!Sabrina
Slow 5g and 4g data
I have the 50gb 5g data plan and I'm only getting a max download speed of 20mbps at most
Resolved! OVER CHARGES
I three accounts for my children attached to my bank account. I have been charged six times in the month of july. how can I get this resolved>
Re: Can't access my account portal.
Is the new web portal still broken 4 months later? Login page drops you back and front page, direct link to "My Account" landing page fails to connect ... is there a direct link to the *old* portal at least? How are you supposed to make changes to ...
Resolved! Add referral code after activation
Hi all,I'm going round in circles here. I have recently opened two accounts and was advised by a customer service agent at Public that I could add a referral code on each (i.e. we give each other a code) after activating the accounts. So, we've activ...
Resolved! how do i set my credit card up under my wifes phone number?
i have a account and my wife is a refer a friend account . we have new credit cards and want to change the numbers . i changed mine however i cannot access my wifes phone number or create a new account for her ?
Double charged for subscription
I think I accidentally charged myself twice for the new plan and am not sure on how to be reimbursed. Any ideas?
Subscription on Hold?
On July 31st, my credit card was charged for my monthly amount and I have the bill showing this on this public mobile app in my account. Yet today I received this text:“Public Mobile here,Please note your subscription has been placed on hold due to a...
ISSUE WITH ACCOUNT LOGIN TO CHANGE CARD NUMBER FOR PAYMENT
I need to update my payment card and can't login to my account.My daughter is in Europe with the phone and can't access text messages.I have verified the account by emai,l but it also sends a verification text to the phone.Is there any other way to ...
Connection issues
For the last few months we have been having one heck of a time using our phones. Constantly having connection issues. Constantly dropping calls. It's extremely frustrating!! And because public mobile is all online I cannot seem to get a hold of anyon...
Registering a new card for payment
I was notified my old card expired in July (it did).I have a new card (same card number) new expiry date, new CCV. same postcode.I tried entering the new details on the website and it just says " Loading" and nothing happens. Please advise what I can...
Resolved! E-Sim questions
E-Sim available to existing accounts?.
Double charged Aug. 2023
How do I get this double payment fixed on credit card?
The new promo subscriptions
If I still have 15 days remaining on my current plan, but want to subscribe to a new promo plan ($39 for 20g) today, will it start immediately or when my current plan is finished? Also, are the new promos 30-day plans? I’m confused about the “save mo...
autopay?
how do i change my credit card for autopay?
cell
I cant login in my account. I need to change my credit card number for 2 phone numbers i have with public mobile
Refer a friend did not work? No rewards 2 weeks later
Hi guys,I've given a refer a friend code to a family member a bit over two weeks ago. I do remember seeing a point added to my account +/- 2 weeks ago. But since then it's been gone and the person I have referred hasn't had the 10$ reward either. I k...
Resolved! 3G speed on 4G LTE
I have a 3G plan. I am currently in an area with spotty cell coverage (Margaree, Cape Breton, NS) . When I find a place with full bars, the most that I get is texting. My outgoing calls connect, but I can't tell (no ringing, no sound), and the recip...
Transferring rewards when I change plans
Hello, can anyone help with this. I want to change the plan I have - the $25 monthly plan - to the $15 monthly plan as I need to be abroad for a while. I have $8 ($5 loyalty, $2 prepaid payment, $1 refer a friend) worth of rewards on this plan. I don...
Resolved! Coverage
Does anyone know the quality of coverage for the Usa , particularly SW Florida . I am wondering about the service quality and what carrier they use . Thanks
404 error code
Hey everyone: my wife and I came back to public mobile and she can’t get confirmation codes from the system does anyone know if the system is down
E-Sim
If you currently a public mobile customer can you switch from a sim to an e-sim? If so how to proceed. Thanks
Resolved! Promotion Expiry.
Previously before the Update in May, Public Mobile would usually tell you the End Date of the Promotion Plans. Example: They made it very clear the end for the $40 • 15GB not showing up on the website, even though it was still there forever afterward...
