Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am in this endless cat and mouse game with private messaging to "support staff"I ask a question and some time later, get a canned response. I ask for further clarification or assistance but the person has vanished. Some time later I get a new re...
I’m looking to sign up with Public Mobile. Currently the 15GB per month plan is $40, as opposed to the regular price of $60. If I sign up at the reduced price, do I get to keep that price until I change my plan? Or will the price just jump back up to...
Hi all, I'm at my wit's end. I got a text from Public saying they didn't get a payment so my service wasn't renewed. But I swear I set up auto-renew. The really awful thing is that there was no warning or anything, they just cut off my service! Then...
I have ordered a SIM card on April 25 but still not received yet. How can I know what is happening. Thank you
Hi Everyone,I finally got my friend to sign up with PM back in mid February. Drink the good Kool Aid! His account is still active as of today and no missed payments or deactivation. However, neither of us have received our Refer A Friend rewards ($10...
Hi there I on the phone with Telus and they have informed me that this number I want 778-585-xxxx is a public mobile number that is no longer in service. Can you release this number to me asap. I can then go to Mobile Klinik Professional Smartphone ...
I don't want voice mail to repeat the phone number that called.
the most, unreliable, inconvenient, providers I have ever heard of. Are you with public mobile? well time to switch providers. You probably cant get into your account, and you probably been at it for over a month trying to reset password,you send the...
how do i activate 2 sim cards on 1 account
Hi everyone. Could someone help me with this issue? I received the 1 gb of free holiday data back in December and my account says I have only used 51% of it. However, once I run out of my monthly data, my data no longer works despite having holiday d...
Public Mobile whePublic Mobile where is my bonus data? I have no access to the internet from my data anymore!re is my bonus data? I have no access to the internet from my data anymore!
Hi Had requested a refund for one payment to my account as when I tried it the first time, the payment was deducted but it never showed in the my balance part of the account. Tried it the second time and it did the same thing, which is when I raised ...
Unable to use my data, and public mobile says I have used it all but under my phone settings I've hardly used it. Won't even let me sign into a data network
I recently ordered a SIM card but need to cancel the order as I can't cancel my existing provider as I have outstanding on my device
How do I go about getting my e-mail changed?
Hello, I bought a sim card for my parents visiting from the US. I only bought a plan for one month and remove the renew or authorize my credit card. Would you be able to check and reverse the transaction please? Kind regards
Hi, I purchased the wrong plan. I require roaming data
Hello, I cannot login, cannot reset password, do not have telephone service and I cannot make a payment to reactivate my account. please help.
I cannot reach the BC Ferry toll free number using public mobile. I get a message "5b1 this number is not equiped for incoming calls." I contacted BC Ferries, and they've advised they've determined its only Public Mobile customers encountering this ...
I put the wrong number in when I signed up to transfer from Chatr. How do I change this?
will this even post a message ???
HelloI had a plan with public mobile and I was out of Canada for one year. In that period I bought a plan every 3 month (which keep my Sim card activated for 9 months). Now I came back and I want to activate my number again. I have forgotten my passw...
I received a text saying that Public had an issue with my recurring payment and to call 611. I tried calling 611 twice, but the number never did ring. I logged into my account to check my payment method and it says my account was deactivated August 2...
Enter your credit or visa debit card details.We were not able to process your payment. Make sure all information is correct or try again with a different cardWhat can I do?
Hello,The call forwarding services doesn't work with my phone, I tried many ways but still doesn't work
Problem with voice calls and texts perhaps because of VOLTE incompatibility ?My friend referral continuous not being able to make or receive voice calls and also texts. However his PM data works and he now relies on communicating by iMessage. Wonderi...
Ordered a SIM card on March 17/2023 and haven't received. Payment was withdrawn from my banking account.Order number 337105
Apparently porting my phone number from the old service provider to PM failed when I did the porting last night, how can PM send a new transfer request to old service provider?
HiI have order a Sim-Card. But after 3 weeks still I have not received it. what should I do?
