Hello, I upgraded my plan to LTE speed from 3G, I'm also supposed to get 6GB instead of 5gb. I've been charged the new fee amount $ on my credit card. And I've just logged in to see my plan and it says I'm back with my old plan. Please help. TY.
@tdotdee - how long ago did you change plans?
Did you choose "Change Plan Now" or "Change Plan on Next Renewal" ?
When changing from 3G plans to 4G plans, review this: https://www.publicmobile.ca/en/on/get-help/articles/differences-between-3g-and-4g-lte
Otherwise, it still issues, ask CSA to look into this.
Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:
As above, the site has a terrible time actually giving new updated information. Different browser, different device, incognito mode, refresh, little spinner refresh button lower down in the page. It's been a terrible system roll out. Try them all. Your new plan should be there if you paid for it.