FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12422 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23521 Views
  • 183 replies
  • 25 Bravos

Unable to transfer phone number from Freedom

I transferred my number from Freedom last month successfully but got a message from Public stating that transfer did not complete and I was assigned a new number. How do I get my old number back?

mwm0647 by • Great Neighbour / Super Voisin
  • 992 Views
  • 10 replies
  • 0 Bravos

Resolved! Data limit

Can I use more than the mobile data limit of my plan and will be charged for the exceeded amount in the following month?

vanhtran by • Great Neighbour / Super Voisin
  • 512 Views
  • 5 replies
  • 0 Bravos

Resolved! My wife

My wife passed away July 10th and I'm unable to get into her account to deactivate it, could someone please help me 

Oldmantom by • Great Neighbour / Super Voisin
  • 499 Views
  • 5 replies
  • 0 Bravos

Resolved! Suspended Account Autopay Not Working

Hi, Autopay is currently active on my account (and has been since I opened the account). Today I got a notification saying my account was suspended due to not receiving a payment. I am unable to make calls or texts.  The notification: "Please disrega...

casandradana by • Good Citizen / Bon Citoyen
  • 822 Views
  • 8 replies
  • 0 Bravos

Resolved! Newly activated

I purchased a new plan of $35 per month on August 29th at London Drugs. I saw that a promotion for an additional 2GBBONUS was avaiable for new activations till August 31st. Can i get this Promo redeemed?

qhosui by • Great Neighbour / Super Voisin
  • 476 Views
  • 6 replies
  • 0 Bravos

Can't Create Account

Hi All, I'm trying to migrate my phone services from Fido to Public Mobile and port my number from Fido. Recently, I purchased a Public Mobile sim card at a WOW Mobile store. Now I'm trying to create an account but I'm being asked to enter a Public M...

ahuynh02 by • Great Neighbour / Super Voisin
  • 622 Views
  • 8 replies
  • 0 Bravos

Resolved! Phone

My daughter gave me her mobile phoneIMEL#xxxxxxx I need you to update IMEL*on fileso I can use this phone  Edit by mimmo removed personal info      

Unable to Process Transaction

I've been trying to make a payment for several weeks with no success. Was using different credit and debit cards, nothing works. Now I'm about to lose my number and stop using Public Mobile because of the bug in the system. Need help with resolving t...

4kit by • Great Neighbour / Super Voisin
  • 794 Views
  • 6 replies
  • 0 Bravos

Resolved! Activating problem

Hi thereI have a problem with activation of my sim card during which I entered the wrong number for IMEI. I got charged but putting over the number for activation failed, what need to do now?

Mabolla by • Great Neighbour / Super Voisin
  • 456 Views
  • 5 replies
  • 0 Bravos

Public Mobile eSim?

Hello Public Community! As we are entering Fall 2021, I was wondering if Public Mobile finally adapted eSim? Does anyone have any updates?  

aadilds by • Good Citizen / Bon Citoyen
  • 5265 Views
  • 3 replies
  • 0 Bravos

Resolved! why I don't receive my loyalty rewards after plan renewal

Hi, I received a message on Jul3 that I'll receive $ 1 every 30 days on loyalty reward  from Aug payment because I am successfully renew my plan.  On Aug 28, you still deducted 14.56 by auto pay instead of $13.44.  Please let me know why. Thank you.

quacky by • Great Neighbour / Super Voisin
  • 590 Views
  • 7 replies
  • 0 Bravos

Unable to make or receive calls

I am unable to make or receive calls. I have tried the following solutions:- restart phone- re-insert SIM- toggle airplane mode- toggle wireless and data- soft reset phone (volume and power)- verified minute balance, not used up yet This has been ong...

Baus by • Great Neighbour / Super Voisin
  • 767 Views
  • 9 replies
  • 0 Bravos

Resolved! Forgotten 4 digit passcode - how do I retrieve or reset it?

Hello. I wanted to buy an add-on after running out of data this month, but get asked for a passcode which I can't remember. I can't find out how to retrieve or reset it, but it looks like I need the help of a moderator by posting here. Help! Assuming...

Philjones6 by • Good Citizen / Bon Citoyen
  • 725 Views
  • 15 replies
  • 0 Bravos

Resolved! Changing info on account

I have had a public mobile account for a few years and never thought to change information on account when I moved. My credit card expired and was issued a new card. Public mobile needs the new expiry date but when I went to sign in I can't remember ...

Ngeddes by • Good Citizen / Bon Citoyen
  • 430 Views
  • 3 replies
  • 0 Bravos

Network problem

I have created an account for aidan xxxxxx my son and activated the sim card with a new phone number to my old cell phone for him but it is not connecting to the newtwork. What must i do? edit by mimmo removed last name    

Aidan2009 by • Great Neighbour / Super Voisin
  • 311 Views
  • 5 replies
  • 0 Bravos

Resolved! Call forwarding from area with no PM coverage or rouming

HelloI'm travelling with my PM phone at Dominican Republic.Currently there is no possibility to purchase add-on for roaming to set call forwarding directly from the phone.Is there any possibility to set call forwarding to other Canadian number?  Than...

AnastasiaCh by • Great Neighbour / Super Voisin
  • 851 Views
  • 12 replies
  • 0 Bravos

Cant change my plan online

Hi, Have tried to change my plan online, but nothing happens when I select the option to change. Please help/change my plan to the monthly $25 option Thanks

Joshua4 by • Great Neighbour / Super Voisin
  • 268 Views
  • 3 replies
  • 0 Bravos

Resolved! In-Canada Data Add-ons

If I purchase an in-Canada data add-on (e.g.,$5 for 200Mb) is any unused balance for the period carried forward to future periods. I note that this is the case for in-Canada long distance add-ons?

economite by • Great Neighbour / Super Voisin
  • 374 Views
  • 3 replies
  • 0 Bravos
Labels
Copyright © 2024 Khoros, LLC
Need Help? Let's chat.