Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I'm a new customer, already subscribed a mobile plan and trying to transfer my phone number to PM. I Got 2 texts: "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our...
This is horrible customer server.It has been well over 48 hours and my number from my last carrier has not been transferred. Furthermore, the hoops required to jump through to get any help have been horrible.
Hello,I recently ported my number to another service provider. Can you please send me my refund as I have only used the service few days this month ?Thank you
Hello,I ported a Rogers Home Phone (landline/VoIP) number to my PM number. Within about 20 minutes, I was able to send texts, receive texts, and make outgoing calls with the Rogers number; however, 14 hours has passed since the port was requested and...
Ported my number to Public Mobile Sept 9. Discovered I cannot send/receive Text or receive incoming calls.Am able to access internet, email, and can make calls.Possible to have my services refreshed / re-initialized?
I signed up for a subscription plan last night and have paid for the first month. When i try to activate my account through the Public Mobile app I cannot get past the Eversafe. The code sent to confirm my identity fails to work (says code incorrect)...
I have a deactivated phone number associated with my email id. Now, I have bought a new SIM card and created an account. However, it is asking for a verification code sent to the deactivated number. How can I solve this?
Hi all,I recently ported a number to public mobile, the ported number works perfectly. The issue is that Eversafe ID chose a random number (one I suspect would have been issued to me had I not ported a number) to confirm my id so I can log into my ac...
I completed all steps of activation and my credit card was charged twice the same amount and I don't have services. It prompted "Services on hold". My attempts to contact someone to help ended with Error prompted
Well, this is disappointing… Two days ago, I wrote the following post (which I have modified here in the hopes of avoiding deletion). After receiving several bravos and positive responses, it was flagged as S.P.A.M.! No reason given. I messaged the M...
Just switched back to Public Mobile. Opted to use esims instead of actual cards. It has now been been about 15 hours since the change over. Once the porting completed I now have two SIMS with the same number. The SIM labeled Travel works and the SI...
Hello I paid to activate a phone number however I need to add a imei but i can't ho back to do it. Like I said it's paid for but I put wrong info so it doesn't let me back out and select or change the info. Any help would be appreciated
Need Help!Received Error message"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate nu...
I have a whack load of credit card charges coming through on my month stub, over 10 charges in Aug. I think most of these are from old sim cards that weren't deactivated. Any chance they can be traced to an account via the credit card number used to ...
I changed my number today, from Ontario number to a local Calgary number. And then I cannot send text. Keep showing message send failure. restarted my iPhone. Turned flight modal off and on.checked setting-message, iMessage is available for the new n...
I purchased my plan on Sept. 9th or 10th and when I tried to log in, a pop-up is on my account page saying that my subscription was from August 11-Sept 10 and I needed to renew it. How is that possible?
I missed the 90 minute deadline to answer the SMS from my previous provider to transfer my number to Public Mobile. I was told I needed to file a ticket but when I try, an error screen pops up. @CS_Agent
If I take a basic Public Mobile service, what happens if you dial an US or international call? I am hoping the call just fails. I’m hoping to use a Public Mobile phone for my dad’s emergency phone, he has dementia and may dial something by mistake. I...
My friend is leaving Canada and she is not coming back until next year, how she can cancel her PM? I helped her to unsubscribed PM but could not take her visas card number off from the payment, but she just worry if any mistake be made , please help ...
Just wondering if anyone has used eSim.me to add PM eSims? It seems like an inexpensive way to change your phone into a multiple line phone. I am aware that you can only use one line at a time. Thanks.
I am not able to download the esim. I tried transferring my number from Rogers to Public. It was giving me an error so I reinstalled the app. It is not even showing to download the esim option now
If I change the email address in my account, do I then use it to log-in going forward?If so, do I also change the password at the same time so they are synced?
