refund for lack of service

[Ken99]

I purchased US roaming but it never worked. How do I get my money back?

[Handy1]

@Ken99  You need to ask support for that , here’s a direct link to them. 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Ken99 

you can submit ticket to CS agent here:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But are you still in US? did you try to manually connect to T-Mobile or AT&T ? Try if you are still there

And did you enable Roaming data and VoLTE?

Where US you are now at or were?

[dust2dust]

If you're back now then contact support here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Let us know if you're still in the US.

[JRod · Accepted solution]

@Ken99 

Please click this link below to message customer service, PM is usually no refunds but you might be able to get one depending on the agent you get:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Which roaming add-on did you purchase? Did you turn on data roaming and then connect to T-Mobile or AT&T? Many had more success with T-Mobile