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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26054 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37869 Views
  • 185 replies
  • 29 Bravos

New Activation

To whom contact to activate my new sim, to bring number from Rogers ?

Fanta-Roxy by Great Neighbour / Super Voisin
  • 1031 Views
  • 10 replies
  • 0 Bravos

Resolved! Charges to my credit card that should not be there

I've been getting charges for the last three months at least from public mobile, I haven't been a customer in around a year. Tried to submit a ticket but I have to have a public mobile phone number to do so, as well as previous statements, and I am n...

Reegan96 by Great Neighbour / Super Voisin
  • 817 Views
  • 6 replies
  • 0 Bravos

credit card payment

I need to change my payment information because I have a new credit card. The other one is deactivated.  How do i do that?

Rietta by Great Neighbour / Super Voisin
  • 589 Views
  • 7 replies
  • 2 Bravos

Resolved! cannot get into my account

I got a new bank card and forgot to put it into my account, and when I tried to sign into my account, it wanted to verify by sending me a code to the email i have on file.  Problem is, I dont have that email anymore.  How do I get in because I have n...

MrBH by Great Neighbour / Super Voisin
  • 829 Views
  • 7 replies
  • 1 Bravos

Chat not available

Hello, The only way to reach you is through the chat, but the chat window is empty, totally white! That is not a good support. Cheers, Natalija

natalija by Good Citizen / Bon Citoyen
  • 499 Views
  • 5 replies
  • 1 Bravos

International or not?

Hello, I got a message from Public Mobile, an offer for 2GB of data and "500 free intl. long-distance minutes". When I log in the account, under promotions there is only "500 Canada Wide Long Distance Minutes". So, you advertise one and actually offe...

natalija by Good Citizen / Bon Citoyen
  • 1738 Views
  • 19 replies
  • 1 Bravos

Unknown call from my phone number

I found in my phone call history that calls were made from my phone# to #778-580-4001.  These calls were not made by me. Please help.

gordonyu by Good Citizen / Bon Citoyen
  • 1495 Views
  • 18 replies
  • 0 Bravos

Cant verify my identity

 I login to my account perfectly fine and my community account perfectly fine. Talk to the chatbot which opens a ticket for me to get an agent. But when i get to the end to verify my account/ details it says invalid account so I cant even get ahold o...

gordonyu by Good Citizen / Bon Citoyen
  • 623 Views
  • 8 replies
  • 0 Bravos

Spirit of the season

I did not receive the text giving a one time 2 GB of data and 500 free intl long distance minutes. Can someone prompt public for me?

Shara50 by Great Neighbour / Super Voisin
  • 625 Views
  • 4 replies
  • 0 Bravos

Talk/Text Add in for U.S.Roaming

I am currently in the US with a talk/text add on for US roaming.  For the most part, the US roaming has worked good and I have been able to make phone calls or text in different states.  However, the house I am now living in is in a "dead" zone and I...

pete4 by Great Neighbour / Super Voisin
  • 741 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan Usage Information.

It seems just about every time I go to check data usage on my plan it always comes up with the below message. This wasn't the case before Telus got their talons back into the mix. What's the scoop people?Sorry, we didn’t find what you were looking fo...

cprnicus by Great Citizen / Super Citoyen
  • 560 Views
  • 3 replies
  • 0 Bravos

December 2022 2GB Bonus

Hello, 3 members of my household use Public Mobile and at the beginning of December, 2 of us received a text saying that Public Mobile is giving away a one time 2GB data and 500 min of international calls.  However, the last family member (who is on ...

twygee by Great Neighbour / Super Voisin
  • 981 Views
  • 10 replies
  • 0 Bravos

Out of data

I can’t access the cellular network, I am out of data, but I have purchased 1 gig add on yesterday but it still shows zero. I have checked cellular settings and even up dated the I phone but can’t access cellular. Re checked data balance, still zero ...

Doublescoop2 by Great Neighbour / Super Voisin
  • 514 Views
  • 5 replies
  • 0 Bravos

811

811 is an Ontario Health Connect service. It is live. I try to dial it on my phone and the call is not put through. Anybody know why not? Thanks

Payment

Hi, my Current Plan Cycle is Nov 16 to Dec 16, Do I have to pay manually? or Publicmobile will automatically take the next payment from my credit card? Thank you  

Suzy58 by Great Neighbour / Super Voisin
  • 329 Views
  • 4 replies
  • 0 Bravos

Payment

I have $40.00 in my account, do i have to add it manually? or it will be added it self to?

Blu68 by Good Citizen / Bon Citoyen
  • 795 Views
  • 7 replies
  • 0 Bravos

Address not updated

Hi good day i ordered a sim more than a week ago but i think it was delivered at my old address because i havent updated my address in my profile will it be able to delivered to my address if no one picked it up from my old address because no one liv...

breinmaldo by Great Neighbour / Super Voisin
  • 662 Views
  • 5 replies
  • 0 Bravos

Bonus add-ons

If I change my plan to a cheaper option, does it affect my bonus add-ons?

MACKA_SPLAFF by Good Citizen / Bon Citoyen
  • 812 Views
  • 10 replies
  • 1 Bravos

Cant verify my identity trying to contact an agent

I login to my account perfectly fine and my community account perfectly fine. Talk to the chatbot which opens a ticket for me to get an agent. But when i get to the end to verify my account/ details it says invalid account so i cant even get ahold of...

Bainer55 by Good Citizen / Bon Citoyen
  • 1188 Views
  • 11 replies
  • 0 Bravos

holiday bonus manually added by Agent

Just let those( who didnot have received SMS texts) know, you can send Private message to the agents, they are so prompt to reply and help, the following is the message I received in a minutes, thank you PM. "I have applied the "More is Merrier" bonu...

yackinlyn by Model Citizen / Citoyen Modèle
  • 1071 Views
  • 10 replies
  • 3 Bravos

Resolved! My city does not exist

I tried changing my address and it turns out Coquitlam is an invalid city in BC.How do I properly change my address? Thanks.

gemini_yvr by Great Neighbour / Super Voisin
  • 1781 Views
  • 13 replies
  • 0 Bravos
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