[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Payment error
Hi, I changed my plan and paid for my renewal but it looked like it failed. Then due to my account balance being low I changed it to a lower plan… but now it is showing both payments (within a period of 5 minutes. I would like to keep the 40$ plan I ...
Resolved! Account removed from system
Hello,Not sure if this is the right place to report this but I wanted to flag an issue. I went to log on to my account today after about a month of inactivity (I've been a Public Mobile customer for... 7 years?) and my account just didn't exist anymo...
Resolved! I made a mistake and purchased 2 many subscriptions need a refund
How do I go about doing so?
Resolved! US plan - calling doesn't work
Hi, my brother switched to a Canada -US plan. He is currently in the States, and is unable to make or receive calls. Texting and data both work fine. (I-phone SE) Any suggestions how to fix this?
phone calls
I cant get any incoming calls
Resolved! Number did not transfer
I'm a new subscriber and went thru the setup process over 10 hours ago now. My PM account seems to be set up correctly, but my number has not transferred from Telus to my new iPhone. I'm pretty sure I answered Yes during the process to ok the trans...
Cancellation of contract
Hello, I cancelled my account 2 months ago (on-line). But, I am still be invoiced monthly. Please cancel the account and confirm the cancellation. Thanks. ***@****
Resolved! lost phone. tried all the steps in the last two weeks. no way to get into my account.
I have made this throwaway account to try and access my actual real life, used, long time customer account with public mobile. over the last couple weeks I have tried unsuccessfully to login, it goes like this..login details, cool, security, 6 number...
Porting number from PM -Need to setup PIN first
Please advise how to setup a pin. PM port team asking for PIN to verify me before approving the port to Fido. Thanks.
Purchased wrong add on
I recently was trying to add additional data to my account but even after buying it wasn't working.just logged in to investigate and it's showing a different add on in place of the data I was trying to purchase? I don't understand. Please help.
Change of payment method
I'm trying to change my payment method to another account but always receive failed and I should try again, what should I do now?
Phone calls incoming
Why can I not receive incoming phone calls?
Resolved! Network won't work after installing then deleting esim
I installed a public mobile esim on my phone but didn't want it anymore so deleted it. Now my network doesn't connect and says it's "unavailable". Can I reset to get my physical sim to work again?I've tried powering on and off, turning airplane mode ...
eSIM change to sim card
My husband can’t sign in with the eSIM want to subscribe with SIM card help
Resolved! Help getting verification code
Can’t receive verification code
Unable to purchase US roaming package
I'm in the US, trying to purchase a 15-day unlimited talk/text/3G data package. Incredibly frustrating. Followed the link that arrived by text, but to no avail.
Messaging Issues
Has anyone had issues with messaging? I have an android and have done everything possible on their end to resolve and they think it may be a carrier issue at this point. Never had this issue before. Cannot message attachments (photos or documents) an...
Not getting code to my number
Just plugged in my new sim and I’m not receiving the code to my number
eSim didn't activate the first time and QR code is not working
I subscibed yesterday and completed my number transfer when I suddenly got an alert that the eSim activation failed.I tried to use the QR code to add it again and it won't work this time and the alert message says to contact the provider.phone: iPhon...
Trying to activate a sim and eversafe will not load
Trying to activate a sim and eversafe will not load on a samsung galaxy s 9. it is in the black bar with white text and I cannot click on it. please help, as i can't move beyond anything, so I can;t active
Payment
Hi, I would like to cancel my subscription for my friend plan which is automatically paid every month with my credit card. However, i got trouble in logging in with his account then i got charged that month without using call or data. I would like to...
Resolved! Sim Card Troubles
I got a new sim and transfered my number over to it, however I made a typo in my iemi and now it won't let me receive calls. It said it would try to contact me through my old number which was stolen and disabled, or my alternate which I forgot to upd...
Resolved! I had the wrong subscription
Today my wife noticed a much larger charge than expected on our credit card bill from Public Mobile. I looked into it and found that I was subscribed to a plan with 150GB of data, which is about 10 times what I actually use. I don't remember signin...
Roaming Rate in Europe
Hi, I am traveling for 15 to 16 days in Europe (Spain) and would like to know what's the roaming rate in Europe. And what's the best way of having access to some data while traveling.
Resolved! Transfer number from Koodo
The process by which I'm supposed to transfer my number from Koodo is not working. I enter the chatbot you guys have provided, it asks me to 'Submit a ticket' and then the page it takes me to doesn't exist either due to a 404 error on some issue on y...
Resolved! iPad
Hi there.I have a Public Mobile plan for my iPad, so I have data and do not need to rely on wifi. While my SIM card has a cell number assigned to it, I can't text or make phone calls on the iPad. (I also have a separate plan for my iPhone) As a resul...
Change email address
Hi. How do I change my email address? Thx
my phone has been cloned.
my phone does what it wants. the usage history is all wrong. its impossible to use. and it types on its own. i need help , i need a new sim.
Change plan and reactivate
Hi,I'm preparing to reactivate my account and need more data than my usual $15 plan this month. When scrolling down through the plans I noticed another $15 plan. Is this the same as the $15 plan I'm on? I don't remember seeing my current plan as a ch...
Resolved! Discount
Hi, I thought subscribers got a $2 discount per month when choosing auto pmts. I have the $15 plan and when I checked, my next pmt is $15 instead of $13. Can someone explain. ThanksFD
