Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Jan 1 2023 charged $2.50 on my credit card. What is this for?
didn't receive my phone i ordered dec 19th charged my master card $44.85....is there an ACTUAL PHONE NUMBER WITH A ACTUAL PERSON THAT CAN FIX THIS.
Signed up for the 15gb @ 4g speed a few months ago, charging me $40 a month minus discounts. It has switched me back to 10.5 GB @ 3g speed for $50 a month. I have speed tested my connection and it's definitely throttled to 3g. I checked my credit ...
Just noticed that I’m getting a monthly credit if $15 and $10 monthly so not paying a monthly fee. I did qualify for a $25 credit when joining but I think they are giving it to me monthly. Can you investigate and get back to me with your findings.
To whom it may concern My old phone xxxxxxxxxxxxxxxx was ported from my old chart Few dats later you guys changed my phone number without my approval The only problem i think was the account with chart with my old no xxxxxxxxxxx was in my wife's name...
Hi, I've been with public mobile for a while and am happy with the service so far. I referred both my parents with my referral code, but I'm not receiving any points for this. They have had active plans for months. Any help would be greatly appreciat...
I did not receive a text for the More is Merrier holiday rewards. How do I get the rewards?
Phone is saying SIM card is invalid
I am on a $15.00 plan and I have had a 2$ for Loyalty reward and a 2$ for Autopay reward without suspension. However, the rewards were not applied to the bill of Dec 25, 2022. I do not understand why there was a such change. Please help me to explain...
trying to change my payment but can't sign in to this account but was able to for the other 3 Edit by Dunkman: removed personal information
last month, i set my plan to change to the $40 15gb and had been on the $50 10gb plan. it didn't change and i have paid a more expensive bill because of it. what is the issue???? now i have to wait until next month AGAIN because i don't want to pay t...
Have reset my password multiple time still can’t login to my account. How can I get access? Need to close this account, but want to port my number to new carrier.
I'm transferring from fido, but talk doesn't work. I met this message when I want to make a call:Mobile network not available. I recieved the message for transfering 3 days ago from fido and I answered YES I want to transfer. But now I have a problem...
2022 already passed, I have not received my holiday bonus, I really want to know why? That really not good, and really make me sad!
I live in asia for 6 months a year so I suspended my service with lost/stolen when I left Canada October 2nd.My plans renewed around the 18th of the month and I was planning to reactivate on January 17th I just renewed January 1 2023 so my renewals w...
HI all, need help. I'm new to Public Mobile, bought a new SIM at the Telus store, registered and bought a $30 plan to start with. I have an A13 5G new phone, I set it up APN as suggested. But UNABLE to connect to the Public Mobile Network. Scanned ne...
Contacted customer support a few weeks ago about not being able to get onto my account, which they confirmed is on their end and not mine, and it was escalated to the tech support team, and I still don't have access to it. Has anyone had to deal with...
Hello happy new years I waited till new years and still never received the gift. I dont know how to open a ticket to receive it. Any help
I'm trying to access the special offer of 2 g of data for existing customers, but I'm unable to do that.
I am feeling ripped off here...And if I manually upgrade do I lose all my current bonuses and add-ons or do they carry over?
I am trying to port my Public Mobile phone number out to Rogers but I don't know what my Public Mobile account number is in order to do so. I don't remember my Public Mobile account login information so I was trying to reset the password yet I keep g...
I live in New Brunswick but sites I go to are restricted because its putting my IP in Quebec. I want a new IP for my province of New Brunswick not Quebec.
Tried to claim free one time gift of 2gb free data and 500 intl minutes by replying to the text msg with YES2. Sent the reply on Dec 31 around 8:20pm Est and it replied that it looks like the offer has expired. No bonus data was added to my account. ...
Hello! I’m in the US and need to add more data - but have already bought all the available amounts (1gb, 500, 250) - and now none are available to purchase. Please help!
is there a mobile app for public mobile?
This isn't a support related message thread.
I changed my plan to $15/month. I checked my online banking and I was charged $15. However when I go online to check my publicmobile account it says I still have my $35/month plan. What is going on?! I'm worried because I cannot afford 2 plans!
I got the $15.00 plan unlimited texting, 100 minutes outgoing and unlimited minutes incoming. It's Canada wide. What happens if someone calls me from a united States number (for example an insurance angency). Do I get charged?
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