Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Service not working

My service has not been working for 5 days

Paying for service. Not receiving service.

Paid again, full month, absolutely no service whatsoever. I'm using another cell phone because I can't even access this site and forum on the cell phone that is actually on this service. The most frustrating situation I have ever experienced with cel...

Resolved! Activate my phone

the phone doesn't ring when someone call me

Keep getting confirmation texts congratulating me for registering etc.

I have not registered this number AGAIN with PM. I left almost a year ago and since keep getting texts for registration. Clearly someone is trying to steal my number through public mobile or something. I would like this to end it concerns me that som...

Resolved! Re: Contact to an agent

I can't access on my account

Resolved! I don't get $2 for Autopay!

Hello. I referred my husband and I get my reward every month for this referral. The problem is that he has registered for autopay but he doesn't get the $2 discount every month (not once). I would be grateful if you can help me. Thanks.

Resolved! Contact to an agent

How can I contact or talk to an agent

US Roaming Add On Not Working in Alaska

Purchased a 1g data add on for use in Alaska. Roaming is enabled. Automatic connection turned on (also tried manual connection). Can see the GCI network under network connections but no bars of service. Checked public mobiles coverage map and there s...

Long time to ring after dialing

Just switched over to PM - Very frequently it took a long time to ring, and sometime the call just failed. Sometime I can't even hear anything until the middle of the greeting (like when I called a company). This is true to many numbers or ISPs tha...

Resolved! Can i call Canada while in the US?

If i buy a US roaming call plan and I'm in the US, can i still make a call to Canada without being charged? thanks!

Resolved! recovering an account by just a phone number

Hi Community, I have three public mobile sim cards active on different devices for different family members. I forget the username and password I used to create the two accounts that are not my own. All three accounts are enrolled for autopay, comi...

Resolved! Spending the winter months in the US

What services are available?

Hello

Hello my account is activated and I had put down my monthly charge and I'm not getting any data or service..I would like my data service and data on plz

Unable to call or text but still able to use Data

Since May 25th I have not been able to receive or send any text or call. I have paid for this month's plan and May 25th is not even my pay date. However, I am able to use the data for my plan. I am very confused on what is happening and need help.

Va Va VoLTE?!!

Is the cat out of the bag? Are we getting VoLTE by the end of September?!!

Loyalty rewards

I have recently changed my plan and my loyalty rewards were not applied to my most recent bill. How can I get my rewards applied to my bill?

Resolved! New phone Samsung to use with Public Mobile

I bought a Samsung Galaxy A22 4G LTE from Walmart. Can it be used with Public Mobile? I already activated a line. Thanks.

Resolved! two sim cards on one account

Is this possible, as I am alternating the use of two phones??

Referred a friend during the promotion referral period but did not receive the bonus described below

Refer-a-friend so you and your friend can save $25. For a limited time, we will give you and your friend a $5 credit every 30 days for up to five months as long as you both stay with us. Make sure your friend uses your unique referral code before Jun...

Resolved! U.S. Roaming Add-on

Hi I've purchased a 1GB US Roaming Add on about 5 days ago and I'm already out of data. I would like to purchase another one but apparently I need to wait for the first one to expire? This seems wrong. could you please advise me how to purchase anoth...

My review of Public Moblie posted to Trustpilot

Title: If Petty was a phone company The wrong card was still registered for my payment, so I paid manually. They texted me that it went through, yet after June 1st, 2022 I didn't have service, apparently there was a chargeback so instead of calling ...

Resolved! Upgrading Data Question

Hi AllJust wondering, if i upgrade my data (not just an add on) for my monthly plan will it take effect right away or the next renewal date? Thanks

US roaming add-on

bought a US roaming add-on as I'm in the states, now I can't call anyone or send a text, and I'm now not receiving texts or calls! and I CAN'T ACCESS MY VOICEMAIL!!!!! it stopped me from doing exactly what I bought it for!! HELP!!!

Claim my reward

I just referred a friend 1 week ago with my referral code.me and him did not get reward which is going on special reward 25$ each before June 6. So please check and give me my reward and my friend reward too. My friends number: xxxxxxx. Please check ...

Resolved! Where can I find the port out PIN number

My company provides a mobile plan with Rogers. I want to transfer my Public Mobile number to Rogers.But it requires me to provide the port out PIN number.I don't know where to find the PIN. Can anyone help me with this? Much appreciated. I don't find...

Resolved! Activate my personal greeting

I have set up my phone, pin, recorded name and personal greeting. I can play the personal greeting but the system greeting is active and I can't find a way to change the greeting from my recorded name to the message I recorded. The prompts just keep...

Resolved! Internet access

Hello, I have plenty of data but can't add access the internet or LTE when away on from home. My APN is okay,,I have a different phone and new SIM card. Nothing works. Any idea on how to access the internet,?

Resolved! SIM Cards not delivered

I ordered 2 sim cards as per order xxxxxx. An email notifying me that the cards were returned to the warehouse. The delivery address is a postal box as we have a rural address and that is our mailing address as well as billing address. How do I go ab...

Resolved! WHY I AM CHARGED ON MY CREDIT CARD WHEN I DO NOT HAVE ANY ACCOUNT SINCE MARCH 2022

HI ! CAN ANY ONE OF YOUR AGENT HELP ME , AS I WAS EARLIER A CUSTOMER WITH PUBLIC MOBILE SINCE MARCH 2022 , WITH MY PHONE NO. xxxxxxxxxxxxxx , GIVEN TO MY DAUGHTER , THAT WAS HAVING A PLAN FOR $40 , WHICH WE USED FOR QUITE LONG TIME . BUT MY DAUGHTER...

Community

Forum Posts