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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Credits card

I'm getting an error when trying to update my credit card information.

Conference calls not working properly

Just recently when I conference another party to an existing call and merge everyone, one party can't be heard but can hear everyone else. I checked the forums and it seems like a CS AGENT has to reset something for me to fix it. Please let me know w...

Inviter a friend and no Reward $10.

I ask a friend (xxxxxxxxxxxxxx) xxx-xxx-xxxx to joint Public Mobile and my code xxxxxxxxx didn’t work.Will she receive the $10. As a welcome to Public Mobile and me my points for the recommandation.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Resolved! I need to talk with customer support, but your ai will not send me to a human

Submitting a ticket isn't working either, I've been waiting for my ordered sim card which I paid for to come in the mail and it has been over 3 weeks. I have not gotten it, I want either a refund or someone to actually send my sim card to me.

Phone show sos

For some reason my phone has stopped working and network shows sos. I have put my physical sim in anther phone and same issue

Unable to activate my new sim card and subscribe plan

The website or app keeps throwing error code XXX or "something went wrong"

Locked out of my account

This is just an account I had to make since I'm not able to get into my main account that's associated with my phone number. So yesterday I tried to log in, forgot my password and tried too many times, so my account got locked out. Waited overnight...

Resolved! Bought roaming calls addon USA- Not receiving calls

Hi, I bought the roam add on for unlimited calls in the USA. I can call just fine, but I'm unable to receive calls. It just goes to vm. Any help?

Esim

Just a heads up,I just switched to an esim and upon set up it warned me that once I do it to make sure it's the correct phone as you are unable to switch phones after. Meaning that if you are like me, and purchase used phones you can't just put your...

Porting out number

Hi there,I need my phone number to be ported out to Telus but for that to happen I need a note on my account saying that this is happening. Please help as I cannot send a ticket.@CS_Agent

Lost phone

I lost my phone and can't log in into my Account. I cannot receive the authentication text. I need to update my Account with the new sim card. Can you help?

As anticipated, complete waste of time and money

This company is a nightmare. after 3 days of hearing nothing back from the CS_agents, i got a message saying they are closing my ticket, and couldnt do anything to help. Not surprised, just more fuel to the fire to ensure i spread to the word to thos...

account access

I administer three accounts. For some reason one account asks for a code, but the number attached to that account is not correct, therefore I am unable to access the account. Perhaps its just me, but public mobile is constantly changing access prot...

eSim not working

Opted for an eSim, put in the IMEI number which said that my device was compatible. Now I'm trying to activate my device and I'm being told that it isn't compatible. I've been trying to contact Customer Support but I keep being told that there is a p...

Resolved! Getting an active phone number

Hi, I recently bought a plan, picked a number but turned out it was an active number. Therefore, I wasn't able to receive any messages as it would go to the actual owner of this number. I would very much like to get another number as I can't log into...

@ links

Hi. I signed for $50 Unlimited Canada Us 5g plan, but it shows 4g only

Resolved! SMS offer accepted, account update?

Hi!Last week I received an SMS with an offer to change plan, to which I replied YES, on Friday. I received instantly a SMS reply saying my plan would change by the next renewal.When I logon to self-service, I still see my old plan, under Subscription...

Resolved! i paid for a new susbription and did not receive a phone number ?

can you help me please i paid for a subscription and i did not receive a new phone number, thank you **** i don't understand, i thought by paying for it today that i would have access to a phone number, i don't understand, please someone help me, i...

My phone service is not working properly

I am unable to make calls as the calls do not go through. (Failed calls)I heard a few days ago that bell was having some issues close to my area. Is this still the case?Marilyn

Phone Number Port

I am having an issue with transferring my number from Bell. Originally I did it by IMEI which failed, and it failed because Bell claimed they do not store that for BYOD plans.So, I reached out to Customer Support to re-send the port request by accoun...

Resolved! Activation failure, no access to service or account

So I tried to activate my SIM earlier and I think something went wrong, as my number is ported over but I can't send/receive texts, make/receive calls, or use mobile data. I can't used the text bot or log in to make a ticket because it asks for a con...

Resolved! Do I use the app or web browser when signing up/activating for Public Mobile

Morning everyone: Just checking to see what access to use when signing up. I have registered with Public and have been verified, so should I use the app for activation/setup or the web browser? Thanks

Incorrect ESN/MEID.....please help!

Hi....I got msg from PM yesterday.....No one has contacted me yet....Can I get porting team contact number please? -------------------------Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ES...

Upgrade Not Working

@CS_Agent I had changed my plan to upgrade upon renewal, but it did not work. Instead, I was given a $5 credit. I tried to get help via the chat, but the link it provides to submit a ticket always leads to an error page.I want to upgrade to the 5G pl...

Resolved! I really need help!

I cannot login my account and also can not update my payment info. All the thing going errors. I already tried one week. Nobody help! I send email and try to chat but no working.

500 min canada wide add on not working

says i have 500 min remainng dropped call 0/500

Service not working , app not working

I have been trying since yesterday to renew my payment info , to renew my plan and all I can get is errors , even when I try to submit a ticket I get an errors. I need my phone fixed what do I do , I need someone to call me to help fix this !

Resolved! I have choose a phone number but the number is not mine

I have registered my SIM card and pay for it, and I have chosen a new phone number but i have found that someone else is using this number, and then my sim card cannot be activated. why the numeber is still in use could appear in the list and be cho...

Trying to log in/activate account

I used to be with Public Mobile 2 years ago. Decided to come back after being with Shaw.I tried to log in under my old ID, didn't work.So I go to create a new account, and it tells me the email I am using is already attached to an account.So I click ...

Issues during renewal

@CS_Agent , my account failed to renew automatically. It was stuck in an upgrade to new plan. In order to restore Service, I had to finish the upgrade by paying the additional cost. There was no other way. then when I tried to go back to my original ...

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