eSIM didn’t activate when I set it up during the port over.

[Inathani]

when I set up my account last night it looked like everything went though and then it said I had to wait for the esim to start working. After an hour it said esim activation failed and I should Contact support.

I tried using the QR code that came in my activation email and that isn’t working either.

Any assistance in getting my phone working would be much appreciated. 

[Inathani]

Thanks for that info.

[Phil_Adelphus]

@Inathani   Their advertised  hours are 9 a.m. to 10 p.m. EST.  I believe that is 7 days a week but response might be a bit slower at the weekend.  

[Inathani]

Okay i have done that, any idea of support hours on the weekend?

[Phil_Adelphus]

@Inathani  To contact support send them a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right or tap your avatar for Messages if you don't see an envelope.