Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Credit card error keeps saying it's inaccurate but it is
I am on a 3 month plan. I am used to paying about $100 every 3 months but this time I was charged $125why did it increase?
How do I change my password?
In the web layout, it does not seem to be possible to remove credit/debit card information. It is possible to update card information, but apparently not to completely remove. Or am I not seeing this option to remove credit/debit card. I don't want t...
Hi my plan has Unlimited International Text but it shows, under 'Subscription Usage', 6 used and -7 left. What does that mean?
My current subscription is 50GB Data within Canada and the US at 5G Speed however every time I go into the States I have no data. I get the following messages pop up on my phone:- Public Mobile Message: Connection Problem or invalid MMI code.- Lost C...
Hi!!is there a limit to earning points from referring to friends? How do I redeem points towards my bill?
I lost my SIM card in India and do receive a new one I’m unable to log into my account as i can log into the main page using my email but to confirm full access it only will use my phone number. I’m not sure what to do.
I'm struggling to get the phone activated it sends codes to number that I can't access and there no one to talk to and now I want to cancel and there no way to cancel here ! I ve phoned the # there seems to be no way to contact anyone !
To confirm:Does the Canada -US Plan mean that I can use calling minutes and data when visiting the USA? As I live near the border and need to travel there frequently, I am hoping this is true. How can I know for sure?
Hi Admin,i took the $39 us and Canada free talk,text and 50gb data plan. I am in the USA now and the data is not working for me. I turned on data roaming already and also restarted my phone. Could you please help my data work. thanks
When I created my account, I selected an available phone number instead of my own. So now verification code requests are sent to a number I cannot access. Anybody know how to fix this?
Purchased a physical SIm card from Public mobile. I was going through the activation process in the app, chose a phone number, and then right away it said it was sending a code to the new number. I hadn't even been instructed to put the SIM card in t...
how is Public mobile going to send me the sim I paid for? they do not have my mailing address and I cannot seem to add the address anywhere on their site. HELP
Monthly charge should be cad $10 per month. Recently start charging me $15+tax. Please check and reply to my email xxxxxxxxxxxxxxxThanks
I've talked to Angelo for the past hour,we got the issue sorted he told me,but still NO service what do I have to do please
How do I change the account from SIM Card to eSIM Card
Hello I recently joined public mobilegot the plan online and asked to ship sim, waited 3 weeks still not receivedwent into the app to activate with eSim but didn’t finish setup, bought a physical sim in store today and tried to complete activation b...
I reset my phone and deleted my esim. I was told by PM that they cannot provide me a new esim.I will need to get a physical Sim card.IM DONE WITH PUBLIC MOBILE!TOO MANY HEADACHES AND NOT WORTH THE SERVICE AND MONEY.Can someone please tell me how to p...
I juat paid for a new subscription for my brother, bit he's not with me physically. The phone is with him too. Can i download the app on my phone and activate his esim? I will also port his number from freedom
I am trying to port out but unable to receive the sms and than they told me msg on community but here again i am getting nothing...so plz someone tell me its very important for me to port out thank and plz
I would like to cancel the account I got for my daughter. We Don't know where the esim ended up in cyberspace for the ph# PM provided. When I try to log in the 2FA code gets sent to the number lost in cyberspace so cant log in to cancel. My visa keep...
I recd a SIM - I have not activated it as I want to cancel (I was told if I cancel before activation it would refund my charges). Can’t find any way to cancel !! Please advise!
I bought an esim plan and when reaching the last step, it wasnt installing and they didnt send me an activation email
I factory reset my phone. Esim was deleted. I had to create this account just to post this because I cannot login to my real account because it requires 2FA by sms. I have tried the email option but my gmail also requires 2FA by sms. Please help.
How long does it typically take to port a phone number from Telus?
I am a new subscriber to Public Mobile and in the transition I’ve lost all my contact are most of my contact information. I have a Samsung S 70 phone.
Can't get past Step 6, can't restart the process. It says something went wrong, Contact customer service for help. Tried and nothing.
