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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 72133 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 74721 Views
  • 180 replies
  • 32 Bravos

Genius Bar replaced iPhone, can't transfer sim

I can't transfer my esim because I don't have my old phone. I brought my phone into apple to repair. They had to replace it and gave me a new phone instead. I don't have access to the old phone to move my esim over. I login to the app and get a 2-fac...

nick58 by • Great Neighbour / Super Voisin
  • 595 Views
  • 3 replies
  • 0 Bravos

incorrect code message

I cannot confirm full service through the app as I am getting a incorrect code message

7099803377 by • Great Neighbour / Super Voisin
  • 539 Views
  • 4 replies
  • 0 Bravos

US Roaming not working

Hi,The US roaming add on is not functioning and I can not get calls in or out on my phone. Help please

d987 by • Great Neighbour / Super Voisin
  • 881 Views
  • 6 replies
  • 0 Bravos

Wheres my anniversary points?

My anniversary month is February yet I still dont have my anniversary points. I constantly keep getting conflicting answers as to when the will come. Some people said I would get it at the end of my anniversary month when I originally signed up for P...

BainTrain55 by • Good Citizen / Bon Citoyen
  • 1680 Views
  • 11 replies
  • 0 Bravos

Resolved! how to get access to a PM account I set up for a relative

Good morning,My father lost his SIM card while vacationing. Now, I want to buy one for him. In the old days, I was able to access all the accounts (phone lines) I have set up  payment with. Now, I cannot see his number under my profile and he had not...

Yesmil8 by • Good Citizen / Bon Citoyen
  • 1107 Views
  • 7 replies
  • 0 Bravos

Subscribe to PM

I subscribed to Public Mobile yesterday and everything went fine. My spouse is trying to do the same thing today from the same carrier that we used to have to the same plan on Public Mobile transferring her number same as I did yesterday she got all ...

Bruce071 by • Great Neighbour / Super Voisin
  • 454 Views
  • 2 replies
  • 0 Bravos

Resolved! New $35/ Month 75G Plan Mexico Extra Roaming Costs?

I have the new $35/month 75 GB plan that includes Canada, US and Mexico.  I just arrived in Mexico City.  I assume I won't have to pay any additional costs when roaming because I have this plan?

WildKen by • Great Neighbour / Super Voisin
  • 1722 Views
  • 10 replies
  • 0 Bravos

Cuba

How can I use my phone in Cuba?  I only see Mexico on subscriptions

tracejules by • Great Neighbour / Super Voisin
  • 640 Views
  • 4 replies
  • 0 Bravos

US. travel

with $ 15 month plan going to US for 7 days what should I purchase just want phone for emergency 

Upham by • Great Neighbour / Super Voisin
  • 1013 Views
  • 8 replies
  • 0 Bravos

Resolved! No data?

I just switched to PM from rogers.I have a S23. I've reset the networks and I've restarted my phone. As soon as I turn off my wifi I have no connection to the internet. My data is turn on in my settings. What am I missing? 

Julie93 by • Good Citizen / Bon Citoyen
  • 926 Views
  • 5 replies
  • 0 Bravos

Resolved! Cant login

I subscribed on Friday on behalf of my wife. I created a user name and asked to have a phone number transferred from another provider (Chatr) During login I am asked to verify the email address which I have done. The second verification asks for the ...

PB1974 by • Good Citizen / Bon Citoyen
  • 682 Views
  • 2 replies
  • 0 Bravos

reward points

Dec 30/2024 Public mobile receipt said I had a credit of !5.00 towards my bill. However RBC Visa deducted 17.00 on Dec 30, 2024 

larryj by • Great Neighbour / Super Voisin
  • 476 Views
  • 2 replies
  • 0 Bravos

Old number displaying in text

I ported ny number from previous privider months ago but my old number shows when I text people. Also the verification code from public mobile is sent to the old number 

Alexander101 by • Great Neighbour / Super Voisin
  • 407 Views
  • 2 replies
  • 0 Bravos

Stuck validating identity, no SMS

Having same problem. Text messaging-rcs is working but not text messaging -sms. So can’t complete process and seem to need sms working to create a ticket…

Lowel by • Great Neighbour / Super Voisin
  • 437 Views
  • 2 replies
  • 0 Bravos

Activate SIM card

I just activated my new SIM card, and I am supposed to receive a code to complete the activation, but I am not able to receive the code. I have clicked “ resend” multiple times, but I have not received any code, and the signal bar shows “no service”....

Cathy66 by • Great Neighbour / Super Voisin
  • 379 Views
  • 2 replies
  • 0 Bravos

Second line same account

Wanting to add a second line, can it be paired to the same account or new and separate account is needed?

Phone9 by • Great Neighbour / Super Voisin
  • 499 Views
  • 3 replies
  • 0 Bravos

Nothing incoming or outgoing!

My phone is not able to send or receive texts nor make or receive calls, and it seems to have been like this for a while. My account is up to date. Wifi works on the phone, but nothing else. Any idea what's going on?

EA16 by • Great Neighbour / Super Voisin
  • 509 Views
  • 2 replies
  • 1 Bravos

Resolved! US Canada 5G plan

I have this plan and it says unlimited minutes within US and Canada. Why is there a prompt saying Long distance charges may apply when I dial an 808 number (which is not in the list of exceptions). I am still in Canada and will be traveling to the US...

ARCANGEL by • Good Citizen / Bon Citoyen
  • 1291 Views
  • 8 replies
  • 0 Bravos

Blocks

Why is a number not ringing on my phone when a certain person calls? The number is not blocked. I believe public mobile is at fault.

Pulmonary by • Great Neighbour / Super Voisin
  • 593 Views
  • 3 replies
  • 0 Bravos

Something wrong with your network

Unable to make or receive any calls for at least three days. How can we get a refund for these days when the service hasn't worked? Will there be any customer service available that I can contact? 

Nickahead by • Great Neighbour / Super Voisin
  • 374 Views
  • 1 replies
  • 0 Bravos

Cannot call/receive calls

Have checked that my account is active, plenty of data, turned it off and on again, toggled airplane mode off/on, all of that. Text still working.Have noticed in the past 48 hrs there's some heat spikes, and in the previous (to the 48hrs) had been ge...

Stuck validating identity, no SMS

Hi,I have just registered and I am stuck in a loop trying to confirm my identity. It’s say a 6 digit code has been sent to my phone but I don’t receive anything. I can confirm I am receiving other SMS messages so I know my text messages are working. ...

Jona500 by • Good Citizen / Bon Citoyen
  • 412 Views
  • 1 replies
  • 0 Bravos

Referral codes

Can someone please tell me if xxxxxxxxxxxxxxx code gives me 25$ credit and xxxxxxxxxxxxxx code gives me 50$ credit?Just trying to figure out what code is best to use.Thanks

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