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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12178 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23093 Views
  • 183 replies
  • 25 Bravos

Resolved! What a nightmare!

Okay, so my service expired this morning (credit card renewal). I forgot to update the credit info. 'Customer service' sent me here.Tried to log on to my account to fix it, only to have my password rejected over and over again...apparently Public Mob...

Robert_O by Great Neighbour / Super Voisin
  • 472 Views
  • 6 replies
  • 0 Bravos

Is Signal blocked?

I am unable to register my number with signal messaging app with my new number from public mobile, it is not able to send a verification code to my phone number. This a problem with signal or public mobile perhaps blocking sms messages from signal?

Amritsandhu by Good Citizen / Bon Citoyen
  • 342 Views
  • 7 replies
  • 1 Bravos

Resolved! Cannot Sign In To Cancel Subscription After Phone Number Ported Out

Yesterday I changed service providers and had my phone number ported out of Public Mobile to the other provider.Now that I no longer have a phone number with public mobile I tried to sign in to my Public Mobile account to cancel my subscription but e...

Eddy_2221 by Great Neighbour / Super Voisin
  • 220 Views
  • 4 replies
  • 0 Bravos

Resolved! Lost Phone

Somebody stole my phone.  I want to keep the same plan.  I have a new SIM card.  what should I do?

ed-h-10 by Great Neighbour / Super Voisin
  • 395 Views
  • 3 replies
  • 0 Bravos

Resolved! Public mobile

I ordered a sim card and paid for it through public mobile. Just wondering where it is? 

Jes63 by Great Neighbour / Super Voisin
  • 208 Views
  • 4 replies
  • 0 Bravos

Referral code

My spouse activated my PM account but forgot to use his referral code, I have been trying to contact customer service to have them apply the code but keep getting a 404 error can someone give me a working link to private message ...thanks .

Cathy61 by Great Neighbour / Super Voisin
  • 120 Views
  • 2 replies
  • 1 Bravos

cant sign in

Hey there ive been trying to sign in for months and it never works, i got the phone from my neice last decemeber and she catn remember the log in info, there for i created a new one and has been verfied and such but i cant sign in to buy adds or anyt...

shane88 by Great Neighbour / Super Voisin
  • 134 Views
  • 2 replies
  • 0 Bravos

Can not make or receive calls

@CS_Agent3 phones with public mobile. Can't make or receive calls on any of them. Restarts and apn checks done. Please advise

LukeGoguen by Good Citizen / Bon Citoyen
  • 373 Views
  • 10 replies
  • 0 Bravos

Cannot send or receive text messages on my other account

I cannot send or receive text messages on my other account. Because of this I cannot sign in to create a support ticket because I cannot verify my account via text code because I cannot get texts. I haven't logged in since the new EverSafe setup and ...

Mander by Great Neighbour / Super Voisin
  • 311 Views
  • 9 replies
  • 0 Bravos

Resolved! Double Charge

Before you say it, Yes it's pending and no it's not a authorization hold, I was charged the same amount along with a 0 dollar Authorization hold so 3 charges.0.0073.45 X2 publicmobileWhy is this necessary for a private issue, instead of a chat you de...

Resolved! Switched to Public with eSim, now cannot access Apple ID

Anyone have experience with this issue? I was logged into my Apple ID on same device before, but once I switched to Public with an eSim I'm unable to access Apple ID, factime, iMessage etc. At very top of Settings my account is shown, but it's greyed...

hongp by Great Neighbour / Super Voisin
  • 396 Views
  • 7 replies
  • 0 Bravos

Resolved! Cancelling voicemail

How do I cancel voicemail, like just shut it off?Thx, have a good day.Jer

jerry2020 by Good Citizen / Bon Citoyen
  • 398 Views
  • 6 replies
  • 0 Bravos

Resolved! Activation with pre-paid

I have a sim card from PM  and a voucher for $20, I cant activate online, the only option is with a credit od debit card. How to activate new sim with new phone # with a voucher?Thx community!

jerry2020 by Good Citizen / Bon Citoyen
  • 356 Views
  • 8 replies
  • 0 Bravos

Resolved! How do I speak to a real person

I’ve been looking on here for over 30 minutes and I can’t seem to find a way to speak to a real person. I’ve been trying to figure out how to cancel my plan without getting a verification code, because I can’t access my phone because I lost it and th...

Eysudujd by Great Neighbour / Super Voisin
  • 294 Views
  • 3 replies
  • 0 Bravos

Resolved! Mail arrived with no sim card

@CS_Agent.I received mail today. I suspect it was supposed to be my sim card but there is nothing in the envelope. It's clear that the envelope had not been sealed but instead tape was used to close it (I'm assuming by Canada post). Can you advise wh...

Chedley by Good Citizen / Bon Citoyen
  • 326 Views
  • 6 replies
  • 0 Bravos

Resolved! SIM card problem

I bought an e sim when I activated my account  my phone's not compatible with e Sim now I need to transfer my account to a physical SIM card how do I do that

Dexter80 by Great Neighbour / Super Voisin
  • 152 Views
  • 1 replies
  • 0 Bravos

Resolved! Plan

Can I use my plan in Australia? 

Resolved! If you set a plan change on renewal, is it honoured?

I set a plan change from $39 20gb 30 days to $117 30gb 90 days but I am seeing some people notice when it is time to renew, it is changing to $44 30gb 30 days because the 90 day option is no longer in market. Is this true? if so, it is worrisome as I...

PublicNexzen by Good Citizen / Bon Citoyen
  • 551 Views
  • 8 replies
  • 0 Bravos

Data usage

I turned off my data on June 23 since I ran out. My plan reset June 24, I kept my data turned off since I was in WIFI. Today June 27 I turned on data while in town for 4 hours and turned it off again in returned. I just checked email and messages and...

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WendyJoy by Good Citizen / Bon Citoyen
  • 381 Views
  • 11 replies
  • 0 Bravos

Resolved! not allowing me to use my calling minutes

Pretty frustrated!  I have over 30 minutes left for calling out and I keep getting the message I have used all of my available minutes up!  I have failed to make several work calls due to this error - has been happening for 4 straight days.

Ollie1084 by Great Neighbour / Super Voisin
  • 262 Views
  • 5 replies
  • 0 Bravos
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