Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,Because I often work out of cell range, I decided to switch my service to Koodo a few months ago since they offer Wifi calling (or so I thought). My device is however not supported, and all I've ended up with is a more expensive post paid produ...
My daughter has $15 100 minutes service plan. It was just a few days into after the beginning of her service plan when she was unable to complete a call receiving a notification that her minutes got used up.She is not using her service for calls - ...
Hi, so I wanted to change provider and keep my phone number by transferring it. I decided to wait u until the end of my subscription but I couldn't transfer the number because my account with public mobile was inactive. (I didn't signed up for the ot...
Hi, I just purchased a physical sim card but I cannot activate my account as it's locked on the eSim card. Could you please remove the eSim card from my account so that I can activate it with my physical SIM card please?Also the previous agent I talk...
I purchased an incorrect add on (1000 U.S. Long Distance Minutes) by accident. How am I able to get this add on removed/refunded?Thanks!
I was very disappointed in the lack of coverage in NY and PA while traveling recently. I paid for the 15 day add on for talk/text and data but only had coverage for any of those things if I was in a larger community. If you travel with an RV you don'...
MY CELL IS LOCKED, HOW CAN I GET A NEW PIN
Hi,I always used to get a text message whenever my monthly pre-authorized payment was deducted from my bank account and I used to reset my data usage after getting that.So did something change and if I have to enable it again, how do I go about it?
Want to use my current sim card in my backup phone temporarily but when swapped over it connects to network as public mobile, sends and recieves messages, connects to data but it wont send or recieve phone calls. I previously used my backup phone wit...
I can’t call or receive messages on my phone. Keeps giving out message that it’s not set up for US calls? I’m paying for a service I’m not receiving
I am reaching out to you on behalf of my wife who has been a Public Mobile user for five years. She has been trying, unsuccessfully to update her VISA information for the automatic monthly payment but has been unable to do so because she keeps getti...
I started a new subscription yesterday and cannot connect to the network. I tried to transfer a number from my previous carrier and now have no phone service. I tried all the suggestions to restart and reset the phone with no success. I think the ...
I received a message that the card registered for AutoPay on my account will expire at the end of the month. I don't know how to update the registration in order to continue the autopay services? Please give the instruction.
@CS_Agent Hi, I purchased three separate data add-ons earlier this month is preparation for a vacation trip, but during the trip I was not able to use any of the add-ons and was forced to change my plan to a higher data allotment plan to be able to u...
Hello, could somebody help me. Below is what happened:1. I changed my Ontario number to Alberta number and it was successful.2. Since I need to changed my number (from Ontario Number to Alberta Number) in my bank. They need to send text message to me...
Hello! My brother recently switched to Public Mobile, but while he was transferring the number he put in the wrong number by mistake. Now he can’t confirm his account and he as been billed for the 90 days. what should we do?
I set up a change (on my next renewal on Oct 19) to the 90 day, 60GB, $102 plan. The website now says that plan will end on Oct 2.I know if I’m on a discontinued plan I’ll be “grandfathered” but what about a pending change?Will my change request be ...
I am disappointed again, with a lack of service over the border. Twice I went to Michigan, the second time to try again and see if I fixed the issue. I have absolutely no talk/text in Michigan.. I brought felt got T-Mobile as I crossed the river, bu...
My wife needs to port her Telus phone to PM but it is in my name and she wants to keep her number. I already have a account with PM for the last 5 years. Can we start a new account under her name and port this phone over using her current number unde...
Hello,How I can maintain my phone while traveling for five months not used, could you have a system of keeping phone number alive whilt traveling.Shobana
I never really pay attention but today I went and looked at my account and the new plans available. I payed my bill and looked at the invoice and didn't see any money taken off for my legacy rewards...have a look at the following pics and if someone ...
I recently purchased a new iPhone but when I select transfer number from old iPhone it says “error contact service provider”.how do I pass my number to my new iPhone?
I don't know how much data I have? I'm very concern that I'm over and it will cost alot. Some of my app were open and cause this., Can you get back to me how much I have for the month. Thank you
Unable to login to change my monthly plan. No longer have access to the email that associate to the account
Hello there, I have an old phone that i have reactivated because my newer one turned into a brick. i cannot see the texts that were sent to that phone ... is there a way to recover them. They are not deleted from my account, just that i cannot see ...
I can't listen to my voicemail because it doesn't recognize when I press 1. help!
Hi I have recently switched from kodoo to public mobile with no issues. However we did the same thing for my wife, followed all the steps but her phone now says "sos only" at the top when we put the public mobile sim card in it doesn't seem to work. ...
I have been trying for over one month to log into my account to no avail. My email & password are correct. I tried with 3 different browsers and 4 computers to no avail. The system keeps bringing me back to the login page. The credit card used for th...
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