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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Payment Methods Need to be Updated

Hello to all at Public Mobile. I have 3 accounts with PM, all are data plans and either 4G or 5G depending on the account. Normally I use auto pay and my credit card for the payments. Earlier in December 23 I had a charge come through from a source I...

transfer number

hi i want to transfer my number from telus prepaid but i cant its more than 3 hours now

Register a ticket not working?

I'm trying to send Public Mobile a ticket request. I'm getting a message that: OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go back to the previous page and try again.Go to Overview PageAm I the onl...

Resolved! Trouble porting number

Unfortunately I entered the incorrect account number when I requested to port a number from another carrier over to Public Mobile. I did get the text from that carrier and replied YES to porting the number over but I got a text a few hours later from...

34 dollar 5g 50 gb data

Hi sir I wondering how can I get boxing week plan 34 for 50 gb data at same number lot other parvider offer me with my same number given 34 5g 50 gb data can I stay with public mobile and get same plan hear ? I'm using public mobile last 4 years

USA add ons

Anyone having issues trying to buy USA add ons ? i have more than enought cash in my account and when I click on "purchase" it shows $15. deducted from my account but service isn't added on. It's been 2 days of trying and same result. Of note even th...

Account number

Where do I locate my account number When I look up my account all that is there is my name and email address. My phone number is not listed and there is no account number showing.

Resolved! esim problem

Hi,When I joined Public Mobile. I used my IMEI # for physical sim instead of IMEI # for esim. What should I do to get this rectify?

Need help for over payment

Because my credit card was expired, my payment was not processed. Last night when I updated my credit card and paid the bill, I found it charged me twice. Can Any customer service help me? Thank you

Resolved! Cannot sign in

My account is locked. No matter how many times I tried it always said to try after one hour. I have tried after 3 hours, after one night, after 2 days...but all failed. It is keeping to lock me out. Tried to connect to Chatbot, still ask me to sign i...

customer service

How long does it normally take to hear from from a customer service agent? I've been without a phone for two days due to no service after porting my number...........Wouldn't care but I kind of need one for work so this isn't the best case scenario

7b1 not activated on the network

After 2 days and raising a ticket I still have this issue , 2 CS reps have failed to help I am a new customer and have never been able to make a call how do I get my money back and cancel my subscription

Porting trouble

Hi, I purchased a new phone and a salesperson submitted a request to transfer my Public Mobile number to another carrier (Freedom). It’s been 2 hours and I still haven’t received a validation text from Public Mobile. What should I do?

Porting number failed from other carrier

How to contact anyone from customer service ? I requested to transfer my number from Rogers, they sent SMS and I replied by yes, but the line is still active and didn't port to public mobile, I contacted rogers and they said that the request was appr...

Advice please

I have just changed to the $29 30gb plan.I started this process just before renewal so as not to lose to many paid days. Due to the length of time it took for approval and the time between agent getting back, sometimes 18 hours the renewal day passed...

Slow download speed

I've recently changed from a 4g to a 5g plan for myself and my kids, but I'm only getting 2-10 mbps download speeds in good service areas. How do I fix this? Some of our phones are not 5g compliant, regardless I would expect faster download speeds.

Calling multiple countries

Are there no options to call countries not included in any of long distance add ons?Also do I have to get multiple add ons if I want to call different countries? For example I want to call US and UK must I buy both add ons. I got the 300 Internationa...

Resolved! Pending new customer

I'm waiting for delivery of new phone--early in new year. Current phone is old (iPhone 6).The new phone will use an eSim, the old one can't.I want to take advantage of the Boxing Week Sale (50gigs / $35). I don't want to be without service while wait...

SIM for 5G offered in offer not received

ON you Dec. offer I upgraded my service To 40 Gb. 5G. The offer stated I would receive a new SIM for 5G. I haven't received a SIM or an direction on how to acquire the offered SIM!

Resolved! Waiting for number porting 24 hours.

I am assisting a family member to have a PM account which I am paying for and using my email address, he has gone through the PM app to activate the account with the new sim card and I received a email to confirm as such and it could take up to 5 hou...

I bought a subscription and sim but I am being asked to buy another subscription.

I bought a physical sim that came in the mail but at the same time I bought a subscription. I am tryingt o activate the SIM but it will not allow me to do so without buying a subscription. I already bought one so I am not sure why it isn't being reco...

Having issues with porting number

I tried to port my number and it told me there was a failure with activation. i think at this point I’d like to get a new number just to make it easier but there’s no easy way to contact support. I sent them a ticket with no response.

Resolved! Wrong MEID

Hello, I think I made a typo for the MEID. I received a message from Public Mobile telling me they will contact me shortly but nothing. I tried the chatbot but it redirects to me submit a ticket with 404. I tried to clean the cache and it's still 404...

No network

I just became a customer. I set up everything and went through all of the steps last night. I thought my eSIM was fully activated but I have no network no messaging capabilities.. it just says SOS at the top of my screen. I need help, I need my phone...

Ported # transfer fail, no recourse, frustrating

Just trying to activate and am unable to complete process.

Switching Subscription

I have some built in savings right now: $2/month for loyalty and $2/month for paperless (I think). I’m considering switching my subscription but it says I “will lose all current promotions “. Is that different from my savings or will I lose those per...

Ported # transfer fail, no recourse, frustrating

Hello, when I ported my old telephone number, I was told (by chat) to do it after activation. Since then, I have two numbers on my device, and my ported number cannot make phone calls, and the temp number cannot get text messages. All my messages Are...

PUK code.

Please... I need a PUK code.. I'm urgent.

I'm rying to switch to a different plan but it doesn't show up in my change subscription page

I'm trying to switch to this subscription https://subscribe.publicmobile.ca/en/pe/activation/plans/30GB-4Gspeed4But when i go to my account and click "change subscription" i don't see it.

Resolved! Has anyone else had problems with the app?

Lately, when I try to log into my account, I get a black screen with, unauthorized, at the top. I have set up the app to recognize my phone, and this still happens despite that. I can get back into my account, but only after clearing the cache, and t...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Payment Methods Need to be Updated

transfer number

Register a ticket not working?

Resolved! Trouble porting number

34 dollar 5g 50 gb data

USA add ons

Account number

Resolved! esim problem

Need help for over payment

Resolved! Cannot sign in

customer service

7b1 not activated on the network

Porting trouble

Porting number failed from other carrier

Advice please

Slow download speed

Calling multiple countries

Resolved! Pending new customer

SIM for 5G offered in offer not received

Resolved! Waiting for number porting 24 hours.

I bought a subscription and sim but I am being asked to buy another subscription.

Having issues with porting number

Resolved! Wrong MEID

No network

Ported # transfer fail, no recourse, frustrating

Switching Subscription

Ported # transfer fail, no recourse, frustrating

PUK code.

I'm rying to switch to a different plan but it doesn't show up in my change subscription page

Resolved! Has anyone else had problems with the app?

International Plans

Current Subscription and Addon section

subscription

Account not available

Re: Don't See the 1000 Long Distance Minutes in th...