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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1696 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30166 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41857 Views
  • 185 replies
  • 29 Bravos

Slow data speeds

Running Android 4G capable phone on 5G service.Speed tests show data is very slow: average 1 to 3 mbps (struggles to load web pages without multiple attempts)My city has full 5G and 4G coverage, what can I do to get better speeds?What speeds should I...

LOLBird by Great Neighbour / Super Voisin
  • 627 Views
  • 7 replies
  • 0 Bravos

Is Picture Messaging included in U.S. $15 add on

I am planning on going to the U.S. later this month and would like to purchase a U.S. add on roaming package.  I see there are only 2 add ons available.  Does the $15 plan include picture messages along with texting or do you have to purchase data in...

Imre by Great Neighbour / Super Voisin
  • 478 Views
  • 2 replies
  • 0 Bravos

Resolved! SIM card ordered on january 18th... long waiting time

Hello! I need help. I ordered a SIM card for a friend who wants to move to PM, since Jan 18th and we are still waiting. Can someone tell me what is going on? He is forced to continue with the same company because PM has not send the SIM card yet.

yen by Great Citizen / Super Citoyen
  • 567 Views
  • 4 replies
  • 0 Bravos

Referred my sister, issues

Referred my sister to PM, she never received her SIM card but got charged her monthly fee.... She cannot log into the PM website to speak to an agent (keep getting error message, tried it and I get the same error). She called Telus, they provided her...

Patmom by Great Neighbour / Super Voisin
  • 283 Views
  • 1 replies
  • 0 Bravos

esim not working

I got the data plan and paid for e-sim but unable to get it to work. Initially when I entered my phone's IMEI number it said its compatible. 

Ramizbaj10 by Great Neighbour / Super Voisin
  • 461 Views
  • 4 replies
  • 0 Bravos

Text messages

Why can’t I send text messages longer than 5 or 6 lines especially if they contain an icon? 

BarryW by Great Neighbour / Super Voisin
  • 1114 Views
  • 3 replies
  • 0 Bravos

US add-on for 3g plan

My son has a Pixel 5 phone with the $15 3g talk and text plan.  We'll be travelling to the US (road trip to NYC) and I want to get an add-on, the 15-day talk and text plan. Will that work with his current plan? The information out there about the win...

Laur0406 by Great Neighbour / Super Voisin
  • 362 Views
  • 3 replies
  • 0 Bravos

Resolved! Help with access to old account and delete a number

I have two numbers registered with you guys.. The reason being was, I got locked out of my other number because my Visa expired and I didn’t change the information in time now the only way for me to pay that bill is by getting vouchers how can I acce...

Add-On Data usage error

On December 27 I purchased one GB of Add-On Data. My data history says I used 372.5 of my Add-On Data since Dec 27. Yet my Add-On Usage History shows that I have no Add-On data left. Please explain.

adamskip by Great Neighbour / Super Voisin
  • 614 Views
  • 5 replies
  • 0 Bravos

overcharge

Hi there I have a 15CAD plan but I have been charged twice a month for several times. Thanks  ***@***

Mehd by Great Neighbour / Super Voisin
  • 266 Views
  • 2 replies
  • 0 Bravos

Talk Issues duing calls

Hello, I am having issues during phone conversations where the other person on the line says that my voice keeps cutting in and out. I'm using a brand new Iphone 12, is it possible that I need to update my Sim Card?

Jas9 by Great Neighbour / Super Voisin
  • 547 Views
  • 4 replies
  • 0 Bravos

Travelling to Europe

Hello, I will be travelling to Dublin, Ireland and London, England in September.  I wish to purchase a travel SIM before leaving Canada (not at the airport).  Looking for recommendations on travel SIMs you have used.  Please note that my phone does n...

Cancel data add on

How to cancel a data add on? I did not know that the validity is only for 30 days. Earlier it used to be unlimited days.

Mahesh123 by Great Neighbour / Super Voisin
  • 238 Views
  • 1 replies
  • 0 Bravos

Resolved! SIM card

its more than 10 working days already and I have not received neither any mail nor my SIM card. what's going on?

Ugolino by Great Neighbour / Super Voisin
  • 632 Views
  • 4 replies
  • 0 Bravos

I’m not able to receive calls but can make them

Hey, I need help as I can’t receive phone calls. They are going straight to voicemail and not showing up on my phone. Do not disturb is turned off. I am trying to contact lawyers right now so it’s a huge problem for me as they might not leave a messa...

AllyCurtis99 by Good Citizen / Bon Citoyen
  • 623 Views
  • 4 replies
  • 0 Bravos

Resolved! It’s been 30 days and still can’t change my phone number.

I’ve changed my number 4 times last time because of long term harassment, I’ve been sent many harassment messages but I have dealt it with law enforcement and they have stopped but my 4 numbers were leaked and I need to change it one more time to jus...

Raph8 by Great Neighbour / Super Voisin
  • 378 Views
  • 1 replies
  • 0 Bravos

Add ons

While in the US using the 15 day US roaming add on, am I able to call Canada for free? 

Pengwen51 by Great Neighbour / Super Voisin
  • 322 Views
  • 2 replies
  • 0 Bravos

Change Plan

Good morningI see public mobile have a $24/month plan for 4GB data at a 4G speed, unlimited canada-wide minutes and message plus unlimited international text and picture messaging.   Can you please help me change my current plan to this promotion pla...

Vivi712 by Good Citizen / Bon Citoyen
  • 735 Views
  • 6 replies
  • 0 Bravos

Number

Why am I getting a message saying that my number isn’t associated with my iPhone? 

Restore service

How long do it take to restore service? I have been days now and still nothing. 

S1234 by Great Neighbour / Super Voisin
  • 302 Views
  • 2 replies
  • 0 Bravos

Payment on Account

I have purchased a voucher to make a payment on MY ACCOUNT.The account payment section does not provide any means for a voucher payment.I called *611  twelve times. There is no provision at all to make a payment by way of voucher or credit card.  It ...

Mel_Wes by Good Citizen / Bon Citoyen
  • 500 Views
  • 3 replies
  • 0 Bravos

Missing rewards points

Had not received any rewards points since signed up in September 2023. Please investigate! Thanks 

AmyLam by Great Neighbour / Super Voisin
  • 496 Views
  • 3 replies
  • 0 Bravos

Locked sim

Forgot sim pin and got locked out of cellular data Help 

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Linds88420 by Great Neighbour / Super Voisin
  • 393 Views
  • 2 replies
  • 0 Bravos

Resolved! Never got $10 credit signing up with promo code

The code was showing applied (just the code, not credit) in checkout during sign-up, I even tried using multiple codes for the $10 to show up from reputable sources, and it was logged, but no credit. after frustration just paid. Also, the $40 plan w...

Yoman by Good Citizen / Bon Citoyen
  • 548 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't get a authentication message.

Hello.I helped my wife to activate her phone from Fido to PM 4 month ago.She had ported her number successfully thanks to the help from this community and everything has been working out with the fact that she hasn't tried to log in her account onlin...

Manaflare83 by Good Citizen / Bon Citoyen
  • 1246 Views
  • 12 replies
  • 0 Bravos
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