Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am new to all this and older so don't understand some of these things.If I get a 5G plan and currently only have a 4G phone, will it work? The 5G plans seem to be better.With the Canada-Us-Mexico plans, does that mean the phone works the same every...
Just signed up and account is pending Sim activation. Waiting for delivery of Sim. I would like to Switch to eSim activation as the delivery will be Dec 31st which will miss the current boxing promo.
hello,I am trying to subscribe via online but it's not working. Can someone help me with that. Also i need only Canada plan as i don't use US or Mexico is that possible?
Hi,My phone is not working while trying to make voice calls. But SMS and data are working.The same issue is with others in my family!It was al working sometime back and now it all stopped working.So totally 4 public phones are not working for the las...
How can I be assured that my current $45 plan will change to this $35 Plan offered for Boxing Week deals. I would like to lock this in, to get the $10 savings monthly and also know some how it will be activated as requested by Jan 17th subscription r...
I activated a new line and the esim did not activated. I am transferring my old number from Bell
Please help, I did nothing, and my data is not working since this morning
I have purchased US talk and text (no data) add on purchased with 10 reward points 3 days ago. I have also received a confirmation email that 10 points had been deducted and the add on was purchased. However, even after 3 days later, I still can't se...
Hi, I just changed to the new boxing week $35/75GB, CAN-US-MEX plan, but on the Manage subscription page it doesn't show the 1000 minutes that it shows on the Change page.Any way to confirm the details? ----Upcoming Subscription - $35.00/Mo75GB Data ...
Hi, I have an IPhone 11 Pro and would like to go to the 5G plan for $35.00. I believe 5G only works with IPhone 12 and newer. I plan to upgrade my phone in the next few months. If I change to the $35 plan, will my phone still work properly? Thank...
I can't find a way to close an account with no current subscription. I can only see the profile inside the community setting. Any ideas?Thank you!
Hi, I’ve been seeing this plan circulating on news outlets, but I cannot see that plan in my options. I am a current subscriber and the information I have found notes that it’s not exclusive to new customers. Can you help me find this plan? Or if the...
Keep getting message too many attempts account locked. This has persisted for weeks. I want to cancel her subscription but I need an account # but can't get the account because I am Locked out
Hi all. I found my old SIM card for PM and want to reuse it for my activation of the new plan I purchased. It says that it is already in use. 1. Question is how can I activate it?2. Once I activate it can I get PM to reimburse me for the new SIM card...
I donot Receive call and any messages my phone my call going to direct voice messages I tomuch tide slove my problem out going call work properly 4 days I have public mobile service I am not able to receive call and any messages
I want my money back. Problem with activation
I havent been able to log into my acocunt since brining over my account to public mobile from telus
I referred a friend. we opened an account, bought a sim card. Paid the subscription.For some reason he cannot download the app to complete the activation. I think his android tablet may be too old. I read that I can complete the process for him but c...
ok when my sister tried to set up her new PM acct she took her Rogers sim card out to soon and the transfer was not completed. So now she doesn't know how to cancel her Rogers account and have pm as her carrier. Now we see she hasn't transferred her ...
Hi.I want to become a customer of Public Mobile. Is my Samsung Galaxy a5 (2017) compatible with the network?I tried to submit a ticket but the system won't let me. It says that all of the fields need to be completed. I've completed everything but it ...
How can I access my account?
I would like to transfer my paid subscription to my physical sim. My current phone is not e sim compatible and i already paid for the subscription. I have a physical sim now, I need help transfer the service.
Hi. Recently signed up for the Canada/USA,( switched from Rogers Can/USA), and on my first trip across the border it shows between 3-4 bars in 5g but could not get data to work at all. I checked that cell data was turned on. I am using a public esim...
I don't receive the text with temporary password
trying to access myaccount. eversafe looking for confirmation so cant access myaccount. downloaded esim but screwed up service transfer from bell. bell sim card removed. rying to activate public mobile but cant get into myaccount .. . esim downlo...
How do I re activate a number owned by PM?
Helping someone who wants to switch from Koodo postpaid to Public to take advantage of current deals on plans that include Mexico. Problem is that he's in Mexico now. His phone supports e-SIM but I guess he won't be able to respond to Koodo's portin...
My subscription is supposed to have Unlimited Canada-U.S wide minutes, but my calls aren't working. Anytime I go to dial a number it automatically disconnects before beginning. Numbers that are stored in my phone and worked fine in Canada. My data i...
What to do?
