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I received a email of the account is on hold and I should setup pre-authorized payment.I have been on pre-authorized payment and the website says I am paid till Sept 4 but yet I received the email and today a message was sent to the phone of the same...

I am assisting a family member to have a PM account which I am paying for and using my email address, he has gone through the PM app to activate the account with the new sim card and I received a email to confirm as such and it could take up to 5 hou...