Community

Being billed incorrect amount

Trying to submit a ticket with agent is not working. As soon as I answer a few questions to describe my problem, the screen freezes when I click on submit ticket and nothing happens. Can some agent open a ticket on my behalf or provide me with a numb...

status Ticket ID:543923-245 SIM/Hardware Issues E2013-G

What is status of Ticket ID:543923-245 SIM/Hardware Issues E2013-G ? First it was 48H then "tomorrow" ... and nothing happened, no changes.  

Could not see plan or account information

Hello all,When I recover email from mobile phone and reset password, I can not see my current plan or payment options. I'm not sure how can I get access to my account number.

I cancelled my account but still got charged??

I cancelled my public mobile account more than 2 months ago. The SIM is not even in my phone anymore. Suddenly I saw on my bank account that Public Mobile had not only charged my phone but there’s a “record of my phone recently receiving texts.” This...

Shared email

My husband and I share my email.  I'm trying to add his phone.  Help needed

No service

Today is a new month for my subscription cycle. I've been using it properly for the last month with no issues.Suddenly today I'm unable to receive any service on my phone. Same phone. Tried putting sim card into another phone and also no signal. Logg...

Upgrade plan

I’m trying to upgrade my plan. I have a credit card connected to my account and enough money on my account. When I choose the plan I want and click change now I get an error message saying “sorry can’t process try again later”. This happens continual...

Refund?

I changed my subscription plan today. However, I still had remaining time from last subscription. I mistakenly upgraded the plan starting today, and a new payment has been processed.Is it possible to get a refund for the previous subscription?Alterna...

I'm thinking of coming over to public mobile can i get help from a sales rep

request refund

I have been charged since June for an account that I don't have or know the number.But has been charged to my credit card. Can you help me find the account with my address and my card number?

SIM locked

Need to know PUK

eSim and SIM card not working

Hello,I my eSIM was working perfectly fine, and i had no issues.  I wanted to have a physical sim card and ordered one. Once it came, i had an phone update appear the same day.  I activated the physical sim and removed the eSim and completed the upda...

Latest SMS offer is actually interesting... what does it mean?

I'm currently on the legacy cheapskate plan, recently costing me, I think, $16.95/month but with an anual $10 "gift" or something.  Suits me fine, but the 250MB/month is not enough any more to leave mobile data on - the Google mothership sucks up mos...

Add all EU countries to Intl LD

I would like to make a request for Public Mobile to add all EU countries to their long distance international countries list.

Incompatible Data Add-on

Hi, I paid for a US roaming add on, talk/text/data.  Talk and text were added successfully, but I'm getting an "incompatible data add-on" message, saying that this add-on is incompatible with my current plan.  Not sure what's going on here (and the '...

No call problem

@CS_Agent, my phone cannot call out and no incoming as well. Says server error. Reboot already, no success.

HELP I activated and ported my number over and now no service at all

Can someone please help me! I activated my new Public Mobile service as it showed my phone as compatible for Esim activation so I did it tonight. (however) after I paid and set everything up got the msg from my outgoing cell provider answered yes. th...

Re: Won't let me update my credit card

Hi All,I'm having this same issue. I tried everything suggested here and everything suggested by the customer service representative, and the site is still not allowing me to update the expiry date on my card! This is a major flaw with the website, a...

I just purchased iPHone 12 Pro Max and now my phone is cutting out.

I just purchased an iPhone 12 Pro Max, and now my phone is cutting out during phone calls. It seems like everytime the person on the other end of the call makes any noise, it cuts out from my end. It sounds good on my end but is choppy on the other e...

Stuck at Line Activation: SIM Card Already in Use Error – Need Moderator Help

Hi,I have been struggling for the life of me to activate my line. I couldn’t use my line for a long time, and now that I have a new phone, I'm stuck at the "activate your line" step. My new phone uses an eSIM, but my old phone still has my physical S...

Re: Double charge

I was double-billed for the month of April. I had already prepaid for April, and I was charged a second time because my plan changed, and I was only refunded 2/3 of the charge.  I asked for the remaining balance, but I was ignored, so I contacted my ...

Incoming calls cannot be connected

Hi all,We have a phone that we are trying to get set up as a house phone for our kids to use. It is a new number (no porting), new SIM card and factory rest phone.Outgoing calls and texts work, incoming texts work but incoming calls do not. We get a ...

eSIM Not Activating

@ Hey everyone,I’ve been struggling these past few days with activating my new subscription as my eSIM fails to work every time I select a new phone number (yes I have tried multiple times on the app). I’ve already paid for my new plan and haven’t ha...

Porting Issue - Stuck for days

Hey,Been a public user for years now, recently referred a friend (last Thursday) to Public and she is having some issues with what seems to be a stuck port.She can make out-going calls, but cannot receive calls or texts and can't send texts. When I t...