Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have no data or talk, the only thing that works is text
can't log on to my account, get a black screen with forbidden a1, also won't log into phone app. help
Why do my invoices fluctuate? Can someone please contact me to sort this out?
Still being billed for an old phone number no longer in use. Now I am being billed for both phone number after number transfer
Has anyone been having issues with their service? Have not done any changes to my account recently, but suddenly my phone shows "Unregistered SIM card" with no network access, and when i try to log in to my account it shows "Unauthorized". No luck r...
I want to change my subscription but when I view the options through my account they are not the same as when I view them on the website. I can’t see the one I want.
Hello ! I'm trying to get a SIM card and ship it to my residence on the campus university I study at. The problem is when I try to enter the address it find the building address but not my "personal" address, so with my room number and the name of th...
I tried to buy phone plan, but face M8702 error for two times. It seems the payment has been processed, but I didn't get the phone plan. It happened two times.
I am having the same issue. I turned on my phone and it’s telling me I need a PUK code? What is that?
It's been 4 bill cycles since I was switched to the new point system. My referral bonus went down, not susprised because half of my friends left PM following this new mandatory change. I want to check who is left under my referral. And to this day PM...
Having trouble port in my number. Current provider not in the list of the provider. The company is ctexcel which isunder contract with telus so i pick telus but no account number given. I called ctexcel and got a pin number. How can i continue port i...
Hello, When I created my daughter's account, I used my email address not thinking that I would not be able to use my own email address again to create my own account. Now my daughter has my email address under her account and I have her email address...
I have the same issue. After subscribing and porting my number from previous provider, I only have calls but unable to receive or send text message. Tried to do to fixed but after tinkering my settings and phone, my eSIM is now gone and my network is...
I have owned my Pixelfor years (bought directly from Google) - on PM network for years. I was transferring from an e-sim to a physical sim and somewhere in the process PM put my phone on the national BlackList. How do I have this fixed as there is ...
Good morning Public Mobile Community. My current phone I've been using is an old phone and I've bought a new one. I would like to transfer over all of my apps and personal information over to my new phone and also keep my existing phone number. How d...
This number when blocked no longer rings the phone but still manages to get to voice mail. Seems to be the only blocked number capable of this has anyone else had similar isssues?
I just saw a $19 plan with 1GB data at 4G speed on my page when I was on change subscription page. I added it to my basket but chose from this month (I just paid for the month today) thinking it will refund me the difference. But it wanted me to pay ...
Hey I need help getting my account back, my email linked to it has been compromised so there’s no way to reset it. What can I do? Please help me
Hello,I need to update my billing address. I have been living in Calgary Alberta for almost 2 years but I am still being charged BC taxes on Public mobile. Can someone tell me how to update my billing address to my Calgary address, so that I can be p...
How do I change my e-Mail on my account
Hey folksI messed up some how and have 2 issues. First I accidentally brought my husbands number on over my account and lost my phone number. Any idea how to get my number back?My husband's number also isn't working properly. It calls won't go throug...
My plan says I have unlimited canada-us minutes, does this mean I won't get charged if I'm in america?
I'm trying to call a Canada number while I'm roaming here in the US and i get a message saying I need a roaming plan. However I have tons of international minutes on my account (see below), so why isn't it going through?
How I can get my account number after my service suspended past 90 days
Outgoing calls not working incoming ok.
Calls to US number I get a message that says I have used all my minutes. So far I have used 0 minutes this month. My plan I just upgraded to include unlimited US minutes
I have an active sim in my phone that is currently in use.I received messages to update my credit card information as my card was expiring.When I tried to login my email address was not recognized.I was prompted to setup a new account.I started to do...
I have two public mobile accounts. One for my sons phone and one for mine. When I was setting mind up, I accidentally sent my phone number to his phone. Is there any way that I can transfer the number to my phone from his phone? Thanks
