Subscription switch failed

[Rebecca_0000]

I switched to the $34 Canada-US plan on the same day my current subscription cycle ended on March 1st.

Looking at my account and the payment history it doesn't look like this switch actually took effect. Is there a way to force the change since I'm headed to the US in a couple days?

[Rebecca_0000]

It doesn't, switching over to the chatbot to see if that addresses it

[Dunkman]

@Rebecca_0000 

First double check to make sure that the switch did not happen.

The website has caching issues.  Maybe try to login by first clearing cache, incognito mode or a different web browser.  Or try to login with a different device. 

If the switch was not indeed completed, then you would need to contact customer service agent to explain your situation. 

[Handy1]

@Rebecca_0000  Check the details on your payment page dose it mention US in it at all 

[hTideGnow · Accepted solution]

HI @Rebecca_0000 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot and ask them to check (but honest, it has been a week, they might not be able to make the change for you for this cycle), but check with them

link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437      

[fixin]

@Rebecca_0000 - You can contact CS_Agent for a shot.

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

* - CS_Agent will typically get back to you within 48 hours.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages