Cs_agent

[DJ1967]

Need to change my address , I put in my apt number in my account , and now I can’t process my payment , can someone fix this or call me 902-xxx-xxxx

thanks 

Edit by Dunkman: removed personal information 

[fixin]

@DJ1967 - Please remove your phone number to avoid spam calls ( upside down '^' arrow > Edit > remove your phone number)

Contact CS_Agent for assistance:

⬇️Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

* - CS_Agent will typically get back to you within 48 hours.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages 

If that doesn't work, try loading up a voucher temporarily at recharge or here: https://www.publicmobile.ca/en/on/payment-voucher

They look like this: 

[hTideGnow]

HI @DJ1967 

Your payment issue probably not related with apartment # you put in.  There are lots or payment issues lately

try again in an hour using only Incognito/private/secret mode on your browser

if it still does not work and you need to make payment, please use voucher.  Get it from Shoppers Drug mart and load it using *611

And if you want support agent to look into the problem,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437