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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1709 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30174 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41859 Views
  • 185 replies
  • 29 Bravos

Resolved! I can't make phone calls but I can receive them.

I've tested my sim card with another phone and it does the same. My phone has money on it. I've followed the bots advice and it's still not working Please advise what to do. 

RanyaDube by Good Citizen / Bon Citoyen
  • 885 Views
  • 10 replies
  • 1 Bravos

SIM Delivere

Hi. I place a SIM online order on May 2, 2023 and received an order number were it says SIM will be delivered within 5-10 business days. Todays is May 16th and I haven’t received my order. 

velenahouse by Great Neighbour / Super Voisin
  • 370 Views
  • 3 replies
  • 0 Bravos

Month away

I am going away for a month and a half, i want to pause my service but do not want to lose my number. Can anyone assist me

Cancel service

I’ve lost my phone so I have new phone and number new email new Apple ID so I have no way of cancelling my service or stopping payment last one may 3 2023 please help me

Resolved! Cell phone service is unreliable

Every time I make a call, my line is filled with static and there isn’t a constant clicking. texts are slow to deliver and I have only one bar of coverage.I’m on the 4G network and live in a major city in Alberta.Anyone know how to fix this?

MomPangilinan by Great Neighbour / Super Voisin
  • 672 Views
  • 5 replies
  • 0 Bravos

Resolved! Contact customer support

So apparently, you have to contact customer support through a community private message? What do you do if you don't have access to messages? I can't send or receive. I want to inquire about a refund for a useless roaming add on I bought that didn't ...

tkindrid by Great Neighbour / Super Voisin
  • 998 Views
  • 7 replies
  • 0 Bravos

Failure to switch my plan to $40/15 GB

 Hello. I've been a Public Mobile customer for almost 11 years (G- Band, ZTE N762). When Public was bought by Telus, I bought the Motorola G and signed up for the Legacy plan: $120 for 90 days of unltd province-wide talk, 12GB of4G data, and unltd te...

U-090YN4 by Great Neighbour / Super Voisin
  • 393 Views
  • 2 replies
  • 0 Bravos

I'm wondering if I can stop all texts to my phone?

I set up an account for my aunt in Long Term Care, with a flip phone so her friends can call her and she can call them. I get a panicky call about once a month because it's beeping and words are on the screen (today it's a notification that her minut...

BarbaraP by Great Neighbour / Super Voisin
  • 774 Views
  • 6 replies
  • 1 Bravos

I cant log in to my account

I’ve cleared the cache and cookies before trying to log in, I’ve typed in the password and didn’t copy/paste it, I’ve tried using a new incognito window in Google Chrome. It’s not working

AlyssaBrown by Great Neighbour / Super Voisin
  • 407 Views
  • 2 replies
  • 0 Bravos

Resolved! Problem unlocking phone

I have public mobile sim card in my phone now.You sent me a PUKMy phone did not unlock, I was told I had to contact other carrier witch I did they gave me a valadation Code, that would not work because I have ended my account with them and have your ...

Joancheryl by Great Neighbour / Super Voisin
  • 482 Views
  • 2 replies
  • 0 Bravos

Resolved! US Roaming

If I purchase a US roaming package on Saturday May 20th, will it end on Saturday June 3rd or Sunday June 4th?

kkanderson25 by Great Neighbour / Super Voisin
  • 557 Views
  • 3 replies
  • 0 Bravos

Resolved! Refund and stoppage of service

Hello,I paid my monthly payment just today for my pre-paid plan. How can I get refund if I don't want to be a customer of Public Mobile any more?

SeSe by Great Neighbour / Super Voisin
  • 1223 Views
  • 9 replies
  • 0 Bravos

Resolved! Porting number problem

Tried to port my number but missed my text from shaw. Now I don't have old sim. Is there any way to still port my number?

2508594456 by Great Neighbour / Super Voisin
  • 506 Views
  • 3 replies
  • 0 Bravos

Resolved! Approve Porting Number to New Provider

I am travelling long-term and requested to port my number to Fongo. They say Public Mobile will text me to approve the port, but I cannot receive text messages abroad. How else can I approve the port?Thanks!    

5E8CDBB9-11C9-4388-83D8-A0BE8FD25795.png
bakoukou by Great Neighbour / Super Voisin
  • 612 Views
  • 4 replies
  • 0 Bravos

port troubling

it shows me that my number is not a valid canadian number and do not allow me to port 

surajnatt1998 by Great Neighbour / Super Voisin
  • 419 Views
  • 4 replies
  • 0 Bravos

Resolved! Card Change

How do I update my payment card?

GraceWeir by Great Neighbour / Super Voisin
  • 542 Views
  • 3 replies
  • 0 Bravos

Resolved! How to Recover Deactivated Account

Hi, I had a public mobile pay as you go plan. 4 days ago, my plan was deactivated because of inactivity. I had been trying to re-activate it for the last 2 weeks, but kept getting an error.As far as I can find online, my only option seems to be to si...

mohyi by Great Neighbour / Super Voisin
  • 1258 Views
  • 9 replies
  • 0 Bravos

Resolved! puk

hi unable to get puK

Resolved! Us roaming

I wanted to call and text in us. I got charged 16.80 for that. But nothing ever worked when I was in the us. Can I plz have a refund and how can I make it work next time?

Benesau9 by Great Neighbour / Super Voisin
  • 498 Views
  • 4 replies
  • 0 Bravos

how are you

how long is it since there was a 1800 customer service line ? when I started 5 years ago it was mentioned everything was online  thanks again 

dboxtvinfo by Great Citizen / Super Citoyen
  • 215 Views
  • 1 replies
  • 0 Bravos

Resolved! Plans

Currently on the 40 a month 3g plan. Is this plan (https://www.publicmobile.ca/en/on/#:~:text=get%2020GB%20of%20data%20for%20%2445%20%2439/mo.**) a limited term plan or is it a regular plan? It is the $45/00 plan on sale for $39.00 for a limited time...

Posieclaire by Great Neighbour / Super Voisin
  • 737 Views
  • 4 replies
  • 0 Bravos

Resolved! Transfer Landline Issues

1) Instructions say use *exact* landline provider information. No can do:  a) PM's input box does not allow entering numbers for the street   b) PM's input box does not allow entering a town/city that isn't resident in the drop down 2) Instructions s...

H_Roberts by Good Citizen / Bon Citoyen
  • 3329 Views
  • 36 replies
  • 1 Bravos
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