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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

US Roaming

I purchased the $30 US roaming package in September and while I was in the US I could text and use data but was unable to make voice calls. I tried re-starting several times with no luck. I'm heading to the US again Saturday and would like to know ...

Help stuck in loop during activation

I seem to be stuck in a loop with the app activating my account and transferring my number. It seems me to a support page and loops back to sign and loop back to support

Request for mobile invoice with current residing address

Hi Team,I have been using Public for 2 months now, after moving to Canada.I am in the process to apply for some official documents for which i need proof of address and residency in Ontario.I would need a mobile bill with my current address on it.@CS...

I cannot sign in. Access myaccount. Phone will not accept APP

I have purchased a new sim card. Paid the fee. Now it wants to load an app to my phone but my phone shows it cannt take that app.I now have 16 windows open.I cannot create a service voucher because I cnnot access my account.I sign in but it wants me ...

Resolved! Canada US Plan partner in US

Okay, I am in the US and noticed that I can select different providers when roaming here. The choices are A T&T, T-Mobile and Verizon, which has a forbidden attached to it. Any ideas why the Verizon (forbidden) shows that? I have toggled between AT&T...

Otc esim full access

Trying to set up a esim it contours to say I cannot have full access without having code sent to specific number that I'm trying to set up so it's nit receiving this code to the number as it's I'm assuming it's not active I haven't received any codes...

Getting a new sim card to activate on an older phone

My phone died. I ordered a new sim card and put it in an old phone but I still can't call out receive calls or texts. What have I done wrong?

Not getting 5G service

My subscription is for 5g data, but I'm not getting it in my iPhone 11 Pro. I use an eSIM if that matters. Does anyone know why this would be happening?

esim

Since I bought eSIM , my phone shows in settings under sims primary my tel number, then under used as travel no number no sim is this what it should look like.

New mobile transfer

Hi. I bought a new phone. My previous phone has been damaged in an accident. I had my public eSIM there, and I can’t transfer my eSIM from the old phone cause it doesn’t open. I need my sim ASAP. Someone HELP. I just have the email associated with my...

Transfer of un-used add-ons

Hello Community Support, Can I transfer my bonus unused data add-ons to my family member number?Thanks

Resolved! I used my reward point, but not able to call

@CS_Agent I have used my reward points to get free India minutes today, But when i make a call with correct extension numbers, it says "you have used all available minutes, you cannot make a call." please help

Resolved! overcharged issue

HiMy subscruption was renewed on October 25th and I changed my plan on the next day..So I was charged on October 25th and 26th with two different plans..I am wondering if you guys give me overchrged amount on my credit.I read the warning you coudln't...

transfering my phone number

I paid Public mobile on Oct 30 with my Mastercard, received my new sim card yesterday and have been trying to set up my account and transfer my phone number and have had differnt issues and now it is saying that my Subscription not activated.

Sim

Did not receive my sim

account number

I need my account number because I have to set up auto payments .

Us trouble

Hi. I am in the US and cannot call to Canada with my add on which includes text internet and call.

E-SIM not working on iPhone 13

Did the line transfer. Clicked to install esim and everything but my phone is on « sos ». Tried the QR code to réinstaller the esim in the e-mail and I get an error message. Tried removing the old physical sim card, restarting the phone, etc still do...

Resolved! PM sims from CCS ...free shipping again

They've raised price of PM sim to $6.99, but now have free shipping to anywhere in Canada. They assure fast shipping. I've used them in the past...ordered on Thursday, rec'd sim on the following Tuesday in BC. Viable option rather than buying from PM...

Just a mess.....

I switched my number to the one I had with my previous provider. Now all my calls are going directly to voice messaging with my previous provider. On my profile the phone number is correct but when anyone calls it, it does not come to the phone but...

Re: Activate

I need help complete my order pls

Resolved! Roaming in US but can't make calls

I have the 15 day roaming plan, roaming is on, on the AT&T network, can text and data works but I can't receive or make calls. Can anyone please help?Wasn't able to fund anything in the forum, unable to submit a ticket and @CS_Agent didn't seem to wo...

They won't let you refund

Hi does anyone here have tried asking for a refund? I tried buying a 40gb data and it expired yesterday.I didnt get to use it properly sometimes its unusable. i didnt get a notification that my data is going to be renewed and i was charged $47.25 and...

Activation issue

I received the SIM card, but not able to activate it because I can’t receive the code via text message, please assist asap or refund me. my number is ##########

Roaming

I purchased a roaming talk/text w/3G Data for 15 days.The Data and text seems to work, the talk never work. I cannot do any phone call, why??would be nice to be able to talk with someone

Resolved! Website Could Use A Boost

Seems like whenever i try to log into PM website it takes a while to get in. Very slow and sometimes it just wont log in and takes a few attempts. Regardless of whether i am connecting through 5g and a strong signal or using DSL at home this always s...

Resolved! US Roaming Add On Not Working

Hi everyoneI have purchased the 15-day 1GB US Data Add on (data only). Since I arrived here, the data has not been working, despite showing full reception and "LTE". I have tried searching various articles and troubleshooting, and it is still not wor...

Payment Trouble

the payment card associated with my account got hacked so I had to get a new card. my services were suspended because the card on file does not work, due to being cancelled. When I try to update my card information with my new card, it won't update. ...

Resolved! Subscription broken

Whenever I login it brings me to the payment page even though payment has already succeeded. I purchased a SIM card but it has not arrived in the promised two business days; it's been double that. The promotional code that a friend gave me no longer ...

Overcharged

I was double for my data subscription this mouth

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