Forum Posts
Resolved! changed plan
made payment for new plan but nothing happened
Payment voucher
Why i can not top my voucher please help i need to pay now my bills
Resolved! I get an error message saying phone number is not valid when I try to register for online account
Just signed up for Public Mobile. My phone is working perfectly but when I tried registering online so I can check balances, manage account it will not accept my phone number, It says its not valid
Resolved! View usage of data
Is there anyway to see the amount of usage of data by a month by month basis? eg. Oct - 600mb Sep - 530mb Aug - 210mb Thanks!
Can't login to update payment information
Hi,My wife is current public mobile customer and she hasn't used self service for two years. Recently he needs to update her payment information since her master card is approaching expired. She forgot the password and also couldn't reset password du...
Resolved! Add-ons
Is there a way of finding:1. Date of an add on being added to my account 2. Order of which add on, by type, will be used first. It is a hindsight on me behalf to have not recorded or looked at my transactions, I know. Access to Transactions is not av...
Resolved! Phone cant receive phone calls !!!
Hi my phone is HUAWEI Mate 30 Pro (it's not on the phone list)I cant receive phone calls at all....my friend called me and it's always busy. BUT I also tried it on IPhone 6 and still couldn't receive phone calls. Please help !
Resolved! Reseting password. No email and just says im locked out.
Been trying to reset my password for self serve.When I input my email it just says - Sorry, you've been locked out. Please contact Public Mobile for help.And I of course never receive an email..... (checked junk) So I guess all I can do is contact cu...
Resolved! New phone number we chose is still being used by last person who owned it for imessage!
New phone number I chose was used by another person before. We can send and get texts from most people. But if we text friends with an iphone/apple, their response is going to the last person's imessage account! We contacted this person and they don'...
SimCard Invalid
Hello,I just bought a sim card and was setting it up. I selected my plan and was going to pay and the page crashed. When I restarted and re-entered the sim card number, it said it is invalid. I don't know what to do now. Can I still use this sim card...
Resolved! Credit Expiry Doesn't show.
How can i see the credit card expiry on my account. I can't recall if i updated my account with a my new card that only has a different expiry. Does public mobile notify me that my card is expired. This is a very simple account feature that should be...
Resolved! Sim card unregistered/hijacked
phone and sim card were both bought brand new from wal mart about a year and a half ago. phone worked in the morning yesterday, took it out of my pocket around 1300 to see "unregistered sim card" in the top left corner of the lock screen. can't call,...
Unable to make or receive calls (but have access to text and mobile internet)
Hey I just signed up to PM a couple days ago. Like the Subject says I can't make or receive calls.I'm using a galaxy s8.The phone is detecting Public Mobile as the carrier on the top left. It's telling me I have full bars for the service. I can make ...
Resolved! $15 phone plan
Good afternoon; I recently switched to the $15 phone plan. I see it includes 100 outgoing minutes per month. Is that 100 minutes total or are evenings/weekends free? Just not sure when is the best time for me to make outgoing calls or if it matters w...
Resolved! Question: Long distance add-on minutes and regular minutes
I have a plan that allows me to have 100 Canada wide calling minutes. i want to know if i purchase the $15 750 pakistan minutes add-on and if i were to call pakistan using those minutes if it would also use part of my 100 canada wide minutes as well....
Making a Payment
Hi, I am trying to change my credit card info, however, the manage my cards tab or autopay tab is not appearing. When I put in the info and hit submit it gives me an error saying my bank will not allow the payment. However, there are plenty of funds ...
Resolved! Autopay date changing
Why does my autopay date get a day earlier every month or two?
2nd month free?
I signed up for the free month but I got charged. It was the flash sale. Who do I contact to fix the problem.
Resolved! Sim Cards Not working
I ordered 2 sim cards a little while back so that when I was ready to switch to public that I would have them. When I got them and tried to use them, they don't work and I've now wasted 20 dollars. How do I get this either up and running or returned ...
Autopay not working
Hello, My credit card was not charged for my monthly phone bill yet it’s in good standing and I used it today for purchases at retail locations. Could you tell me what is the problem? It’s been working since I joined and the issue was raised today.
Resolved! Samsung Galaxy A10 - Can't receive/send MMS
Hi! New Public Mobile user here! I set up my APN settings as per Simon, the chat bot's instructions and I can't still receive MMS. I also tried what's written on this page: https://apn-canada.gishan.net/en/apn/public-mobile/samsung-galaxy-a10 and it'...
APN Not Working for Sony X F5122
Hi, my APN settings, or something else is not working for the Sony Xperia X F5122.The compatibility checker seems to say it's compatible but I did not see the F5122 just the Xperia X. Can anyone confirm or deny? Or have any tips? I've tried adding th...
net work not working
why my phone unable to receive and send messages and calls
Data not working
Hi there. I just signed up yesterday and I am finding my data will not work. I have followed all of SIMon's instructions to set my APN up but nothing is working. According to the live chat before I signed up they told me my phone was compatible with ...
no incoming calls or texts
My plan includes unlimited incoming calls, but in the last 2 weeks, no calls are coming in and no incoming texts as well . I can make outgoing calls. Please let me know what the issue might be
Public Mobile website down ... is this company bankrupt?
adding to the already growing list of incompetence, complaints and NO SERVICE..... now public's website says: "Application is not available"
