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Public mobile suspended me using my data plan

RickyLee
Good Citizen / Bon Citoyen

Okay. My landlord's WIFI is terrible so I subscribed 20GB plan on Public Mobile and use the internet by connecting my laptop with a hotspot. I used my plan like this about 2 months ago. Today, public mobile suspended me from using the data network on my phone. It's not account suspension. It's not a lost/stolen report, but I tested text messages, and inbound/outbound call working but just have a problem with data.

I submitted the ticket about the service issue already, but I'm just posting my issue here in case someone had any problem like me.

Screenshot_20230614_230802_Captive Portal Login.jpgScreenshot_20230614_230806_Captive Portal Login.jpgScreenshot_20230614_232433_Chrome.jpg

4 REPLIES 4

RickyLee
Good Citizen / Bon Citoyen

Just for the reference, I'm in Calgary, AB

miketamm
Great Neighbour / Super Voisin

im having the same issue. Im sure its a public mobile network problem

RickyLee
Good Citizen / Bon Citoyen

Well I tried restart earlier but seems like cold reboot (Power off, turn on manually) is working

Hollister
Deputy Mayor / Adjoint au Maire

@RickyLee 

Reboot your device.

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