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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

can't log in because phone is lost

I can't log into my public mobile account because my phone is lost. It's sending a verification to my lost phone text and i don't have the phone. How do i log onto my account?

Resolved! Service HELP!

Ported number over my number and I can receive calls but not make a call, also no data service or text service in or out. Looks like provisioning needs to be reset. Already spoke with porting dep, they said moderator will have to reset esim provision...

Ordered phone. Not delivered

Resolved! activation

Resolved! Closing account

I broke my phone and had to sign up with another carrier. Unfortunately now im having trouble logging into my account to cancel my autopay.Is that because my account would be automatically cancelled when I ported my number? Im hoping so. Having no lu...

Resolved! Basic plan (talk & text)

I’m wondering what happened to basic call $ text plans. There was one for $15 with 250 Mb of data and another one fir $25 with 1Gb of data. I was going to get basic plans for my kids but it seems that only data plans are available on PM website.Thank...

I have voice, text and data with US add-on

FYI,I am in Seattle and purchased the 15 day US bundle. Everything is working fine. My account is not Volte enabled and my phone does not support Volte either. Phone calls to and from the US are working. I thought I would not have voice with the 3G s...

Resolved! 3x promotional data falsefully not shown in account

I registered for PM's $25 for 3GB for 12 months plan in October 2022. Now it's the 8th month I have been using this plan. However, today I just checked that there is no longer a promotional data section of 2GB in my account. Could someone working for...

Resolved! Using bonus data & 500min international call

Good day, Just wondering if is there is any extra step/process that I need to take in order to use my bonus data (about 7G altogether) and bonus international calls (about 1000min)? Thank you

Resolved! HELP: Lost SIM card AND can't log in to account to deactivate it

Hello,I lost my SIM card. I want to deactivate the account, but now that two-factor verification is in place, I can't do it (because I can't receive the text message to verify it's me).My payments are automatically done monthly. I want to stop paymen...

Resolved! ID and Change Plan

new site is good but I can't keep my old community id. ok for now. I have access to my accountMore pressing question, do I keep my 5$ loyalty and 2$ friend discount if I change to 39$ plan? How long price stay?

Resolved! VOLTE for trip to US next week

How exactly do I get VOLTE enabled for my iPhone 8+ for my trip to the US next week? My cellular data options show only LTE and 3G.

Resolved! All discounts not applied

I’ve just switched from a $40 4G plan to the new $55 on 5G for three months plan. However, I have $8 a month discount from the old legacy plan so I should’ve got $24 off on my bill because is for 3 months. PM only applied $8 to my bill. this seems li...

Resolved! Changing Subscriptions

My wife and I both have PM accounts. We both opted to change our plans on our respective dates of renewal. The new plan is $80/MONTH DISCOUNTED TO $65 WITH A 90 SUBSCRIPTION. My wife’s change over day was today 29/5. She the PM App this morning, the...

Resolved! Pay for add ons with funds on account

Does anybody know if it is possible to pay for add ons with funds on your account? If yes, how? Thank you so much

Resolved! Activating SIM

Hi,I received my virtual SIM last night and when the process what going I missed the request from Rogers to approve transferring over my number. I did send a reply with approval but my activation process came back with an error. I need to

5G

Changed plan for next payment date and the wrong plan was applied

My plan renewed on March 24 and I got charged $35 +tax for this new plan (. I can't even find the plan, but it only had 3g of data at 4g speed and there's no way I would've picked that. Because I was in a pinch and needed data on vacation, I immediat...

Resolved! vacation suspension

i'm going to have vacation no aug 28 till to oct 06. will be out of country in that period. can i suspend my account ？if yes, please show me how.thanks

6CU2 error - number is unavailable when trying to make outbound calls

Hi there, I don't know why but I can't seem to make certain outbound calls (usually 1-800 numbers). I've recently changed cell phones and brought in the public mobile sim. I just receive an automated recording with "6CU2 - the number you have dialed...

Add funds to Account

I always add funds to my account before renewable date. The website used have "add fund" icon on "payment" page then click it to add funds. But now when clicked "Add funds With Credit/Debit Card" on "Payment" page, it will opens new tab window to cha...

Resolved! Porting number half worked?

@CS_Agent Transferred number from Eastlink last evening. It's been several business hours, and again this morning.I have 2 phones on the go, one with public SIM and one with Eastlink SIM, waiting for Eastlink to stop working.I can make calls from pub...

Resolved! Roaming charges

If I go to New York, USA, what will I need to use my phone?

Anyone knows why the network isn't working. I'm in Longueuil, Qc.

Resubmit transfer request

Missed initial window

Resolved! Signing in from outside Canada

Hi,My wife is now outside Canada (and not in USA) and can't sign in into her account because they're requiring to verify through an SMS. However, Public mobile doesn't have a global roaming service, and hence she can't receive SMS outside Canada and ...

Resolved! VOLTE still not enabled on my account

Hello,I am just curious as to when VOLTE will be enabled on my account. My friend joined public mobile shortly after I did but before new customers were automatically pushed over to VOLTE and he has VOLTE access. We both have the same phone so I know...

Resolved! allow 2FA code be sent to email or backup phone number

After lost phone, current Eversafe's 2FA approach won't let customer login to report it!

Resolved! E sim activation and transferr fail

I did not see the transfer message from Bell before it expired and my e sim installation failed. The number to call got me to Koodo customer service bot but there was no record of transfer request. Link ink support also failed, now Im stuck with no w...

Resolved! Get eSIM QR code for Galaxy S22?

I'm trying to activate service, and am currently using an eSIM with another provider. The eSIM setup in Public is all through the app though and this process doesn't work on my S22. Is there a way to activate with a QR code eSIM as on every other pro...

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