Ordered phone. Not delivered

[LitlLdy]

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@JackieJ1 wrote:

Thanks. I will try

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@JackieJ1 , please let me know if that works for you. 🙂

If not please send a private message to CS_Agent as per @hTideGnow response. 

you can send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

Customer Support Agents are available from:

- Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox at the top right of this page (envelope icon to the left of your community avatar).

[JackieJ1]

Thanks. I will try

[Handy1]

@JackieJ1  You need to contact support to find out when it shipped and Jane you can expect it 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.

  Watch for reply top of page to the

   Right ( envelope image )

[DDM69]

Vague post.  No details

[LitlLdy]

@JackieJ1 , how long ago did you order it? I was able to track my phone order by using my delivery address in my UPS app. Which in turn gave me the tracking number to track it. 

Edit: I received my phone within 3 days of placing my order!

[hTideGnow]

HI @JackieJ1   how long you have placed the order?

Phone usually delivered within 2 weeks.  Unfortunately, you won't get a tracking from PM 😞

Please message CS Agent directly for order status

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437