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Resolved! The "confirm /verify email" sent after the 90 second limit - now I am completely locked out!

How the heck do I get into my account now? I need to cancel it and close it off, that's it!  I forgot my password - tried many attempts. Finally got in (I guess I remembered?) but I had to confirm my email.... well your system sent the email AFTER th...

Resolved! Plan change

Was sent a text offering me a 4g plan 4gb a month for $42.25 but no matter how I try can’t find it even when I click the long form the text I received? Please help. Thanks

Resolved! 4g

Im trying to upgrade to 4g, but when i open plan add ons there is no option for 4g plans, i recieved a text the other day stating i could upgrade to 4g at 4 gigs for $41.25, im in ontarioNeed helpThanks

Resolved! Email

I want to update my email id

Resolved! Incoming calls going straight to voicemail

I recently changed my public mobile phone plan, but the number is the same.  Now all incoming calls are going straight to voicemail. Tried to reset SIM, restart phone, same issue. Any fix?  

Resolved! Account Reactivation

I want to renew my account as I had a problem with the payment and I want it urgently as I am not able to sign in to pay and renew, I am abroad and my account will deactivate in 10 days.I need help from public mobile urgently please to access my acco...

Resolved! puk code 8 dig

put wrong unlock sim codepuk code need to use sim card

Resolved! Lost my email

Hello please im trying to login to my account in order for me to renew the new cycle, but they asked me to identify myself through email by send me codes, i dont have access to thay email anymore can pleaE help me login to my account and identify me ...

Resolved! How to find my account pin,

Resolved! Porting out of Fongo

Hello, last week I did the port out of Fongo, today I received a SMS from Public Mobile telling me that the transfer was successful. But I still receive my call in the Fongo app. What is the problem?Thank you!!   

Resolved! payment got declined due to bank card issue

i fergot to change over my bank card info so my payment got declined how do i get my old plan back

Resolved! Free Christmas data gift from last year

Hello friends,Since the update of the new portal, I could not see my remaining data gift from 2021 Christmas. I barely used it. Does anyone know how to find the item?  Thanks for all you do to help

Resolved! Name and credit card change

I need to change the credit card information as well as my name on my account.

Resolved! Text messages

I am not receiving my text messages on this phone.  They are still going to my last phone which is an iPhone - previous Bell mobility.  We ported number over last Sunday.

Resolved! my phone is hacked

Good day everybody, scammers are accessing my contacts and calling - I do not get a ringing or a voice mail - just the icon that signals a call came through and the call appears on my call history as incoming - I checked with the people who presumabl...

Resolved! Fathers Estate

I am the executor of my fathers estate.  I do not know his Public Mobile account # or his pin number to cancel autopay.  How do I cancel his account?   

Resolved! Pay my bill

I want to pay my bill online instead of going to a store 

Resolved! Upgraded to 4g 14th July, still getting 3g speed

Good morning, I upgraded to the 4g plan on July 14th but still am getting 3g speeds (0.5-1.5Mbs) almost a week later. Phone ( Samsung Galaxy Note 9) shows 4g 5 bars in notification area but Open Signal app shows connected to Telus towers at 3g. Befor...

Resolved! Plan not reflecting

I changed my plan a day before it expires,  it is still not reflecting my new plan on my account status

Resolved! Can't access my account page to make payment...

Oops ! This page is down or unavailable for maintenance. Click below to return to My Account page.  Except you can't return to the page... How long is this supposed to last ?Need to add money to my account and renew my plan immediately... 

Resolved! US Data roaming not working

I am in Great Falls, Montana. My phone got connected to T-Mobile network. I can make phone calls but cannot access internet. I paid $20 for 1Gb data. All my phone settings are correct and data roaming is turned on. I really need the connection on the...

Resolved! Can't make payment or find account

I have 2 phones for my kids with Public Mobile. One phone recently stopped working so I went to check on the payment as my credit card had changed. I can only find one account for one phone number. This phone has been in use for at least a year and n...

Resolved! Refund of prepaid fee

HelloI want to know can I get the refund, my credit card was charged $23.73 on Jun 30, the phone line in Public Mobile was stopped on July 4 because I ported the line out.  From July 4, I could not login the Public Mobile anymore, I could not know th...