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Resolved! text messages

im able to send txt however im not receving any. help please!

Tee1 by Good Citizen / Bon Citoyen
  • 722 Views
  • 11 replies
  • 0 Bravos

Double Dippiing

Used up minutes within month on my $15 month plan. Had over $23 somethiing credit in account. Texted me there was just 10 minutes on my account left. Rushed to store put iin $10then next day all my texting stops, no voice mail and phoning in my own t...

Resolved! Bonus 1GB

I got the bonus "one time "1gb. Is this a permanent bonus addon that will be given each month and stays with the lifetime of my chosen plan? Or is this a one time 1gb thing that once I use it, its gone forever. That's all I want to know, thanks.

razorgarcia by Good Citizen / Bon Citoyen
  • 439 Views
  • 2 replies
  • 0 Bravos

Data plans more than 8gb?

Is there any data plans more than 8gbs? I was away last month and had to add 3 gbs costing $30 each time. Don’t like spending $135 a month for the extra data. Or is there any better add-one?

budreau21 by Great Neighbour / Super Voisin
  • 362 Views
  • 2 replies
  • 0 Bravos

Resolved! 1 bonus gb

I got a bonus gb last week and my billing cycle is done this week and I haven’t used all my original data so I was wondering if that bonus gb will carry over to my next months service?

Jtucker114 by Good Citizen / Bon Citoyen
  • 1012 Views
  • 9 replies
  • 1 Bravos

Trying to change APN settings

I have a Samsung A8 (2018). I don't have data on my plan. I searched through the forum and set up a new APN for MMS only in the hopes of removing the nag notification to sign into network. The settings are correct as found many times in these forums....

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Fisher77 by Good Citizen / Bon Citoyen
  • 1539 Views
  • 9 replies
  • 0 Bravos

Cycle started and next day 75% data used

At new cycle my data wasn’t renewed. Next day after the payment I receive that message. a week later I’m out of data 5gb, which is impossible. I look through the data usage history and it’s 2 gb max used for today’s date. I need moderator’s help.

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KaterynaBBB by Great Neighbour / Super Voisin
  • 593 Views
  • 8 replies
  • 0 Bravos

Plan Not Renewed

My plan expired... I decided rather than to renew the same i would downgrade to a cheaper plan -which i did- however now, the money was taken from my banck account and public shows it did not go through but it shows on my banck account public was pai...

Caviix0 by Good Citizen / Bon Citoyen
  • 567 Views
  • 8 replies
  • 0 Bravos

Full service vs self service

I thought I might share my most recent experience (today) with the fully staffed customer service department of pm's parent company telus. Maybe the complainers of the lack of customer service at pm can decide whether a full service telecom company i...

Texting outside Canada

I have unlimited international texting. Can I text while I'm in Scotland?

Cat62 by Great Neighbour / Super Voisin
  • 483 Views
  • 5 replies
  • 0 Bravos

Phone not working

Hi my phone suddenly cannot make a call and even my friends can’t call back to me by my phone number it always ask to let a message

luanmyvan by Great Neighbour / Super Voisin
  • 451 Views
  • 5 replies
  • 0 Bravos

No data, "sign in to network" notification from Android system

I've bought data with a voucher and charged it to my phone. Although I got a message saying I successfully added it to my account, I can't use data in any way. I'm getting a notification saying "sign in to network public mobile". When I press it, I'm...

Idomarom by Great Neighbour / Super Voisin
  • 7991 Views
  • 13 replies
  • 0 Bravos

Transferring number

Anybody know how to transfer number I am trying to but it’s not letting me

Mdiana3 by Great Neighbour / Super Voisin
  • 638 Views
  • 3 replies
  • 0 Bravos

Unable to process transaction - Can't make payment with credit card

Hi, I have added a credit card to my account and am trying to make a payment to add some credits to my account, but am getting this error: Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transac...

jjrr11 by Great Neighbour / Super Voisin
  • 400 Views
  • 4 replies
  • 0 Bravos

$10 Plan and Free Minutes

With $10 plan ,how many free incoming minutes do I get?Is it 50 free outgoing AND incoming minutes in total i.e. whenever first 50 minutes are consumed irrespective of whether its outgoing or incoming ,my service will not work anymore?

Account suspended

Hi,My account is temporary suspended as I forget to renew my CC. Attempted to log in to self serve (twice changing password) always failed.can you please help?Thx

Fransiska by Great Neighbour / Super Voisin
  • 330 Views
  • 4 replies
  • 0 Bravos

Resolved! iPhone on $15 plan. How to send SMS ?

Trying to figure out how to get my daughter's iPhone to send / receive SMS messages when her data runs out. It worked fine on the $10 plan (limited talk and text). Now on $15 plan (talk, text with 250mb bonus data) it works while she has data and wif...

sbreakin by Model Citizen / Citoyen Modèle
  • 1085 Views
  • 5 replies
  • 1 Bravos

Need help

How can I get my data working on my new phone?

Jennkudlak by Great Neighbour / Super Voisin
  • 587 Views
  • 3 replies
  • 0 Bravos

Porting said succesful, but the phone doesn't think so...

I activated a PM sim today and took the phone number I was given. At home I used self serve to port over my old number. The result said successful. On self serve it is showing the correct number ported, on my phone it is showing the number I was give...

catlang by Good Citizen / Bon Citoyen
  • 502 Views
  • 28 replies
  • 0 Bravos

Resolved! Can't access account

I've just activated my account a few hours ago and have been unable to login. Password reset isn't working either, nor am I able to login to create a support ticket (interval service errors). Looking for next steps... Thanks!

siradrian by Great Neighbour / Super Voisin
  • 572 Views
  • 10 replies
  • 0 Bravos

Autopay but not making payment?

So, I had a credit card enabled in my account and changed it to the CIBC visa debit card. It says my autopay is enabled and my plan expires tonight. I tried to make a payment but it says"Unable to Process TransactionSorry, your credit card was declin...

sriakrp by Good Citizen / Bon Citoyen
  • 616 Views
  • 17 replies
  • 0 Bravos

Resolved! Porting isn’t happening

@CS_Agent my phone after 3 days has still not ported over. This is unacceptable. I have provided the necessary info. Please help.

Alyssak by Great Neighbour / Super Voisin
  • 750 Views
  • 9 replies
  • 0 Bravos

What happens if Public Mobile loses your Money Order?

I sent a money order to their office and it was confirmed by the mods that they received it (in a private message) and signed upon delivery (initials AC? along with a signature) on Monday with Canada Post tracking number and now the mods inform me th...

scb08 by Great Neighbour / Super Voisin
  • 877 Views
  • 17 replies
  • 0 Bravos

Resolved! SMS

Boujour, Cet après-midi j'ai envoyé 5 SMS et 3 d'entre eux ont été compté pour 4 envoies chacun, donc je me retrouve avec 14 envoies débité dans mon compte au lieu de 5. Je ne comprend pas !!! Christian

chris32 by Good Citizen / Bon Citoyen
  • 816 Views
  • 10 replies
  • 0 Bravos