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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28027 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40009 Views
  • 185 replies
  • 29 Bravos

bill amount

So I went to pay for this month and saw that the price had gone up. I wasn't informed or sent an email about this. Can someone please explain. Thanks

apollo2004 by Good Citizen / Bon Citoyen
  • 469 Views
  • 5 replies
  • 0 Bravos

Resolved! Error code 821

Y did my account say error code 821 when I tried to activate 

1978 by Great Neighbour / Super Voisin
  • 553 Views
  • 3 replies
  • 0 Bravos

Resolved! Not getting through to *611

I have 3 accounts on here. I can't get access to pay with a voucher dialing *611 with 1 of my numbers. Even if I dial with my number (other provider) to this 1 it prompts me to make payment ??

TiffRosin by Great Neighbour / Super Voisin
  • 772 Views
  • 2 replies
  • 1 Bravos

Resolved! Can't access my account portal.

Every time I attempt to login I get this error.Oops!"This page is down or unavailable for maintenance. Click below to return to My Account page".I've tried on my phone, on my computer, different times of the day. Anyone else getting this?  

Rusty by Great Citizen / Super Citoyen
  • 732 Views
  • 5 replies
  • 1 Bravos

Resolved! plan

I have a $15 plan and on 02/27/2023 I had to make an emergency call to the Las Vegas Police Dept to have a wellness check on my Mother. She is 87 years old and her phone wasn't working. I called in total of 17 minutes and I was charged $30.00 That's ...

punkbitch by Great Neighbour / Super Voisin
  • 741 Views
  • 7 replies
  • 0 Bravos

Calls

I am unable to make outgoing calls or receive incoming calls

pgriffiths by Great Neighbour / Super Voisin
  • 328 Views
  • 2 replies
  • 0 Bravos

No incoming calls or messages on my android

Hi! My name is Harman.I have ported my number to Public mobile from Freedeom two weeks ago.I am able to make calls but unfortunately I am not able to receive any calls or messgaes till now. Can somebody helped with it , I have submitted a ticket two ...

PREETSINGH921 by Great Neighbour / Super Voisin
  • 663 Views
  • 7 replies
  • 0 Bravos

Cannot make or receive calls

Hello I have been with Public Mobile for about 6 years now, just wondering why all of a sudden today I cannot make or receive calls.  I’ve tried all the troubleshooting related to my Apple iPhone and so now the support technician is suggesting I cont...

ntqm27 by Good Citizen / Bon Citoyen
  • 997 Views
  • 11 replies
  • 0 Bravos

Can not call (both incoming and outgoing) Only able to Text

This happened this evening. I cannot receive any incoming calls and cannot call other numbers. Text messaging is still working. I changed to other phone to test. The same thing happened. I guess it is the SIM card problem. Who should i contact to sol...

wes76 by New in Town / Nouveau en Ville
  • 377 Views
  • 2 replies
  • 0 Bravos

payment not processing

I'm set up for preauthorized payment and this month it didn't work. I signed in to re-enter my credit card info and it still won't process. Says opps! error, try again later. My credit card hasn't expired, so I don't know why payment won't go through...

Danna1 by Great Neighbour / Super Voisin
  • 294 Views
  • 2 replies
  • 0 Bravos

Resolved! Public Mobile testing VoLTE in south Alberta????

Looking thru my call history I noticed a name with [HD] behind the name.Quick google search says that call was VoLTE .Telus ie. Publicmobile testing the network???Very interesting3G shut down may be sooner than 2025. 

farmbot by Model Citizen / Citoyen Modèle
  • 898 Views
  • 7 replies
  • 2 Bravos

can not make calls or receive and my account is active and fully pa

can not make calls or receive and my account is active and fully paid!  I went into account which is supposed to be on auto payment by credit card and it showed a $4.00 credit.  I went into system and made my months payment to see if that would help ...

wbarnes by Great Neighbour / Super Voisin
  • 398 Views
  • 3 replies
  • 0 Bravos

need a port request asap

I need a request sent to Virgin right away. Have been trying to get this service set up for days on end...not resolved yet. Once the request is sent I will contact Virgin within 90 min. Each time you send it it times out because I don't see the reque...

SheriLo by Good Citizen / Bon Citoyen
  • 435 Views
  • 5 replies
  • 0 Bravos

no calls , just texts

can not send or recieve calls , but texts go through fine , I live in a very rural area , any help 

atpapa by Great Neighbour / Super Voisin
  • 333 Views
  • 3 replies
  • 0 Bravos

Can’t call out

 Is anyone else having issues with the phones not being able to call out 

Tlc8791 by Great Neighbour / Super Voisin
  • 439 Views
  • 3 replies
  • 1 Bravos

Resolved! Why can't I get new deals?

Recently saw a deal for 15 Gigs of data for $40 a month. If I sign in, I can't even see it as an option. Why are existing customers being given the shaft? I've been with Public Mobile for years, and affordability is lagging behind other companies. Ti...

Wolftracker by Good Citizen / Bon Citoyen
  • 516 Views
  • 4 replies
  • 0 Bravos

Resolved! US add on with data

I have been purchasing a $30 roaming add-on that includes 3GB of data as well as unlimited texting for 15 days but I can no longer find that option under add-ons. There is just a 15-day unlimited texting one. How do I find that add-on again?TIA, ever...

Amanda67 by Good Citizen / Bon Citoyen
  • 1265 Views
  • 11 replies
  • 0 Bravos

Cant recieve calls

hi all    so just as of 2pm today I cant recieve any calls without dialing 1 289.......first   texting and i can make calls just fine   I shut off roaming as thought maybe it thinks in longdistance,  changed back to my old phone thinking was the devi...

tmalloy by Good Citizen / Bon Citoyen
  • 936 Views
  • 10 replies
  • 1 Bravos

Can’t receive calls or texts

I can’t send or receive texts but iMessages work just fine. I also can’t receive calls but I can call other people.

jaminjantzi by Great Neighbour / Super Voisin
  • 729 Views
  • 7 replies
  • 0 Bravos

Has anyone found a solution to the (calling not working) issue?

I'm a customer for over 2 years.  I've tried all recommended troubleshooting ideas.  Nothing has worked.  My husbands Public Mobile service is working fine...so it's not an area outage.  Texting works, calling does not.  Has anyone figured this out?I...

lulu72 by Good Citizen / Bon Citoyen
  • 654 Views
  • 5 replies
  • 1 Bravos

Add ons not working

My add-ons are not working in the US even when I am connected to T-mobile. It says "your plan does not have texts in the united states. Please select an add-on" but when I go to my account, I see the add-on there.

Phone stopped working

While I can get texts, whenever I try to call someone it says "number invalid". When someone calls me it never goes through. This just started this afternoon

HJ66 by Great Neighbour / Super Voisin
  • 482 Views
  • 3 replies
  • 0 Bravos

Resolved! Unable to Call

Hi,My plan expires in 5 days from now. I’m supposed to have unlimited US and Canada calls, although, for some reason every call I’ve made today goes straight to voicemail saying “8UV1…”. I can’t call anyone in US or Canada. How can this be fixed as i...

MarkDelaney by Great Neighbour / Super Voisin
  • 430 Views
  • 2 replies
  • 0 Bravos

Resolved! Need sim card

 Hi sir, I didnot receive my sim card yet. I ordered it last week.When will I receive? My order number 327566. I will wait for it to activate my phone number.Kindly advise me.   

remyasr by Great Neighbour / Super Voisin
  • 365 Views
  • 3 replies
  • 1 Bravos
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