@Lorenzo73 - It should work with both. I have two lines active with the same credit card #, just different emails.
Actually just different Gmail accounts not the yourregularemail+something@gmail.com but just different addresses.
If you have a work one that also may work, but recommend more personal than work emails.
Also, if it doesn't decide to work on Chrome or another web browser, even Incognito mode may work, or just try the app if you are using the website to activate.
But if it doesn't seem to want to work - contact CS_Agent:
⬇️Click the link for an Agent * ⬇️
https://urlshortner.tiia.ai/xYpc_I
If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages
Hopefully it works out for you!
But do you have the province correctly selected in the activation menu? There is different plans specific to different provinces & territories. EX: You live in Alberta but you accidentally selected British Columbia as the option, the payment may not go through because the Credit Card assigned to your account is Alberta.
Also, it doesn't work like other carriers do (Like Telus, Koodo, Bell, Virgin, Rogers, Fido) you will need one email for your first account and a different email address for your second line. Also no sharing or family plans but hotspot works with no deprioritization on PM's end other than your plan's max speed rating.
