Community

Accidentally went through the Roaming add-on purchase twice

Hi, Can I get a refund please? I was trying to purchase the roaming add-on and the confirmation process was kind of weird/unclear so went through it twice.Is it possible to cancel the second one I purchased? Which is the data-only plan for $25.Thanks...

Subscription Change

Hello,I put in a request to change my subscription and it renewed yesterday and charged me the new subscription cost but it seems I am still on the old subscription. How do I change it? @CS_Agent Thanks

Trouble activating subscription

I followed all the steps for activating the subscription, but on the Transfer Number page, when I clicked activate,  an error message pops up saying "subscription not activated, something didn't go right when activating your subscription.  Click belo...

Transfered number shows up in account but not when used by people I call / text

 I opened a PM account with an associated number. I then transferred my old Telus number which seemed to have been successful as shows up as the number on my account. HOWEVER, when I text or call people it shows up on people's phone with the initial ...

Refusal of payment

It does not accept my postal code on a pre paid Visa.

Subscription expired, despite bill being paid

Midway through last month I had logged on to my account and noticed a plan available to me that I wanted to switch to. I scheduled the plan to activate upon my subscription renewal because the last time I did it immediately I was charged to new amoun...

“Hero” in Subscription

Hi there! I was wondering if anyone else has “hero” mentioned in their plan and, if so, what does it mean? Is it a loyalty program for those that stayed on throughout the subscription changes, and is it better than current offers?

problems with tranfer phone number page.

I can't summit a transfer phone number form. I have filled out the form with 3 different devices, I've tried a different cell phone, a laptop, and the home computer. I fill out the form, and it tells me to ensure a secure connection. It shows 3 loadi...

Subscription Not Activated

Hello,I am getting a "Subscription Not Activated" message when trying to activate on the mobile app. I have logged out of my account and also deleted and re-downloaded th App without success.  Can you please help? 

Want to cancel my subscription

I just subscribed with esim option.  Then found out my phone doesnt support esim..  need to cancel then redo my subscription

re-activation

Urgent!. My account has been suspended because credit card on file is expired, and I wanted to update the cars. Tried to login on the app and went to subscription and it wanted to start a new subscription so I selected it as no other options offered....

unable to activate my subscription

Hello, I am trying to activate my new subscription but every time I click activate at the end of the prompts, it tells me that it was unable to activate since something went wrong. I am trying to transfer my old phone number over to this new subscrip...

unable to receive text messages and verification codes

I keep not receiving text messages and verification codes, which prevents me from logging into my account. How can I resolve this?

anyone know how to complain about the customer service of Public mobile.

My sim card is not working and I have contacted the customer agent, there is no issue and I decide to port my number to another service provider. the customer just ignore what I said and did and keep saying I did not follow the procedure. I have usin...

E Mail Change

I need to change my e mail for my account. My husband and I share an e mail address so he can’t sign up for Public Mobile. I have 2     e mail addresses. If I had known we need two different ones I would have used my personal address instead of our s...

Um

Frustrated by getting the eSIM working but support was quick to respond and resolve 

Puk code

Someone has been using my phone number. I tried to lock my eSIM, but I didn’t know the code. I’m locked out now and my phone has been disconnected. I need a puk code and I’ve been trying to contact an online agent

e-SIM and international calling

Can I use another e-SIM along with my Public Mobile physical SIM? Is there an international phone plan option for when I am in Ecuador for 1 month?

Data not working in US despite CAN-US-MEX plan

Hi,I have subscribed to the Can-US-Mex plan but I am not able to access the data here. My phone isn't able to catch any signal from any provider. I checked the APN settings too and also toggled airplane mode. Rebooted the device as well. But still no...

Transfer number

I have been trying to transfer my number, my previous provider confirmed the transfer and send the SMS for confirmation. all was answered, the phone number no longer appears on their end. But I cannot get public mobile to update it. My account shows ...

Seems SIM Card has not been activated properly

I can’t transfer my number

I can’t transfer my number to activate my eSIM and the chatbot has me going in circles.

Issue with number transfer

Hi there, I've tried submitting a support ticket multiple times now and keep getting an error message even with all of the required iunfo seemingly submitted.  I Just signed up with you folks and the number transfer never worked. I restarted my phone...

porting a very old Telus/Clearnet number to my phone...

need a Customer Service Agent to do this.

Beamsville service interruption

Does anyone experience interruption of phone service in Beamsville? It is for a 3rd day already 

Phone not working in Mexico

Hello, the plan said it would work in Mexico, and it was working and then it stopped working. how do I speak with customer service  

Porting number - Status

Hi Guys,The new subscription and porting process started yesterday. Now data is working on new phone/SIM, but phone/message still on the old Phone/SIM. Wondering what porting status is. Thanks.

4G plan with 5g phone

Hello! I searched, but got lazy trying to find the answer.  If i can ever figure out how to get my husband's Falcon Encased phone case off and access the sim slot,  I want to switch him from Bell to Public. He has a 5g phone and I want to sign him up...