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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

@CS_Agent - Trying to get an addon refund

I accidentally bought a 3GB addon I'd like to remove. The ticket system is giving me a 404. Any help?Feel free to PM me and delete this thread, oh wise agent. Thank you

Resolved! Do Public Points get added automatically or is it someone that does it?

I recently subscribed to a 3 month plan, but didn’t get the points.I already submitted a ticket, I’m just curious to know if it’s the system that does it or someone.thanks!

e-sim

So I have two phones that I currently use, one is for work and one is for personal use. Am I able to use one of the numbers as an eSIM number on the other phone?

@CS_Agent in our Community

Recently purchased US roaming add-on while in Alaska. Never able to connect. What do I do now.

Resolved! Postal Code Issue.

I've recently had 3 Referrals all from the same household, it was a mother + her son and daughter. I first Activated the mother and her daughter which worked perfectly fine, the system accepted her Credit Card and Postal Code even though it's a newer...

Help to cancel a service

Hi, I need to cancel my service as I lost my phone. I can log in into my account to go cancel it myself as it asked for the eversafe code that is been send to the phone that we lost. I tried private messaging an agent, tried facebook and instagram me...

Can’t access my account

I tried to port a number yesterday but it was the wrong number. Thanks to this community I was able to get the port cancelled BUT I can’t access my account. It sends a code to my email which I enter, it then sends a code to the phone number I incorre...

Trying to get service, sim not working

So I was told my phone supported eSim by PM but they were wrong (what a surpirse). So my service with my old provider was terminated and my new service with PM did not work so I am without cell phone service at the moment. I went and purchased a phy...

extra add-on reward data missing\no longer available??

Hi, I accumulated over 7gb of reward data over the years with PM but I logged into my account and now that data is no longer available to me? can you please let me know what happened to the missing data and restore it? James\###-###-####

Can I run one or two phones.

I have the basic plan. I have an old phone with a standard sim which is not working well. Now I have a new phone with a new 3 punch sim which I need to install. I do not want to be charged for two phones unless that is covered under the standard p...

Can I "pause" my PM subscription?

I am going to Europe in September/October. I want to sign up with Telus while I am there. Can I pause my PM subscription during that time? Thank you.

Problem with buying a plan

Hi,I've been trying to buy a plan with you guys and they keep telling me there's a payment error with my credit card. My credit card is fine, I even checked my account and everything. The information is also correct I triple checked. I was wondering ...

Assistance Required for SIM Card Activation

Hello,I recently purchased a SIM card and am experiencing difficulties during the registration process. Upon logging in, I'm prompted with the "resume activation" option. However, when I follow through, it redirects me to re-enter my credentials, onl...

Submit Ticket without logging in

My account is not fully activated so I cannot login need to submit a ticket.I set up an account and found out the esim would not work. I purchased a physical sim which I would like to add to the account.I have already been charged for a month.NEED to...

Hi

I was wondering why i cant make amy calls or text?

Resolved! Changing my plan to 90 days plan

How can I change my $25 30 days plan to a 90 days plan? Is there any benefit doing this? Are my discounts going to stay as well?

Activation support

Hello. Seems like I'm stuck in the app sign-in loop. I've submitted two tickets and no response thus far. My issue: I signed up, paid with no issue. Have a physical sim card that was verified a good number. I scanned the QR code and installed the app...

free sim/is it real or scam?

i just received a link for a free sim from a person in b.c. they claim to send you a referral code and activation code. they say once you activate with their referral code they will mail it to me. is this real? also this is a craigslist ad i was sent...

An autopay error

I stopped using Public mobile since April' 23 and lost my Public mobile phone card later. But the autopay program is working and it continuosly takes money from my banc account. How can I stop this? And is there any way to get my money taken by autop...

ESIM activation failed and phone not working anymore

@CS_AgentI bought a eSIM and it failed to activate. Now I am not able to use my phone. It shows no service with my old sim. Please advise how to fix.

Resolved! Public Flip Phones.

I recently ordered a budget and easy to use flip phone on Amazon for an elderly lady who just needed it for emergencies and incoming calls however it wasn't compatible with Public Mobile since it was 2G and I had to send it back and order an Artphone...

Can't "resume activation", can't log in

Trying to get a SIM card and plan for my son. Can't log in to his account. It accepts his email/password then prompts for "resume activation", which just redirects back to a login screen. I re-enter the exact same email/password and it rejects it. I ...

Phone lost/stolen, no access to email

My son lost his phone, so I cannot login to cancel the sim card (sms verification) and we also have no access to email. What can we do in this case? Please advice.

Resolved! Immediate transfer back to Public Mobile, can I get my credits/payments back?

I ported from virgin plus to public mobile about two days because it had a better plan ($39/20gb). Today virgin plus called me with winback offer so I transferred back. Just realized that public mobile was prepaid. Would it be possible to transfer ba...

Resolved! Public phone number not recognized at login

My son is trying to login to his account and his phone number isn't recognized as a registered public mobile number at the login page so we can't reset the password using it. We don't have access to the email linked to the account but have the phone,...

Ported wrong number

I set up an esim with public today and ported a number but I accidentally put in my number wrong (smh) I can’t even log into my public account because it keeps sending a confirmation code to the wrong number. How can I cancel the port and start over...

Service

Has anyone ever had an issue where you have an add-on for minutes either to the US or International and you cannot make calls. I have been chatting pretty much daily with customer service as I have 843 minute of US calling on my account and 943 minu...

Resume Activation broken?

Signed up for PM, got my sim card in the mail, login and click Resume Activation and a new window pops up asking me to login again, which then it won't accept my password (even though the same login/password works initially). This doesn't seem like ...

Transfer E-Sim to Sim Card

How do you transfer your subscription from an e-sim to sim card.

Resolved! Esim installation error - contact support

Switched to public and so far regretting the decision. It seemed easy right away and even told a couple people they should join.Then my phone got an error message indicating “unable to install E-sim. Contact support”.Well it seems the virtual support...

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