Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to receive SMS

Hi...I need help receiving messages from my US Bank. I am unable to receive messages from the bank. What could the problem be? Please assist

Resolved! Is the account active before recieving the SIM card?

Hi When I subsribe and paid for the $34 plan (Canada-US 5G 50 GB) with the physical SIM card, is the account active right away or only when I install the SIM card?

New credit card

I am trying to add in my new credit card, the system is not accepting it, what do I do? I will be canceling my old one so this needs to be fixed or I will need to find a new provider.Its also very hard to solve a problem when you cannot call for help...

Random texts from PM

Hey everyone! I’ve copied and pasted a text I’ve received from Public Mobile on multiple occasions. When it comes through I immediately think it’s a scammer or virus but I am wondering if it’s actually Public Mobile? If it is PM why do they keep send...

I can not pay my bill

Hello, I have some issues to pay my bill

subscription not activated

Hi,I just paid for new $34 CAN/USA plan but during final step it failed. I have opened a ticket been over 3hr with 1 response asking for details. IS there a faster way to get my account up and running with number ported. Im about to cancel and not bo...

Resolved! Known passwords not working- how to get into accounts

Hello-My family has several Public Mobile accounts, and I cannot get into any of them. The known passwords we set up are not working (these are saved in a password manager and I know they are correct). Our phones are working fine. I set up a new prof...

Switching to your plan new customer

Hi there, Just considering to switch to your plan that does 50GB 5G data for $34/month. I have a teen daughter to add to the plan. What price might come to for both of us? Thanks

What is the step by step process for Sign up ?

Hi Guys,I am looking to port my brother's number to Public mobile.I am not sure what is the process.I don't want to miss out on current promotions. If I order free sim card, shipping will take 10 days. Not sure if this promotion will stay for anothe...

Port IN

Just a recent experience to be shared with community...Just transferred number from VOIP land line to P.M. it takes 2 to 3 business days for the process of porting to finish. The C.S. mods can't really change the speed for that..Usually it doesn't re...

Resolved! Incorrect ESN/MEID from Bell to PM

During the transfer of mobile number process I inputted my EMEI instead of my Bell account number, I have now realized this was a mistake. Now, PM has sent me a message regarding incorrect ESN/MEID. Can someone please tell me how to get this resolved...

Resolved! Will I lose existing rewards and add-ons if I switch to the new canada-us $50 / 100GB plan?

I apologize in advance if this has been asked previously.I am currently on the canada-us $50 / 40GB plan, and have a few rewards from "My Rewards", I also have quite a few "Add Ons" too, eg; long distance UK minutes.I am considering switching to the ...

Canada-US Wide Plan

I got an email that this offer was available.Subscribe to a 5G 50GB Canada-US subscription plan for only $34/month with a $0 SIM and $0 activation fee.How do I get to change the plan? When I was in my account it did not give me that option.

Transferring number issues

I had my phone number transferred from bell when I signed up. It worked good for 10 days. I phoned my husband and he asked where I was calling from I said my phone he said that it’s not the number that came up on his phone. To make a long story short...

Customer service representative phone number needed

Resolved! Changing plans from 1GB at 3g

I am currently on the 1GB at 3G plus voice and text for $25 less $5 rewards ($2 for auto pay, $3 for loyalty.) So I am paying $20/month plus GST. I also have about 600 unused international minutes from previous bonuses.Can I switch to 4GB at 4G for $...

I want to switch my plan to the current promo $34 50gb

I login to website but have no option for the current promo. I really want to switch from the current $34 30gb plan to the new $35 50gb, how do I do that?

usage not reset

seems like my usage hasnt been reset since last billing period ending on feb 24and I noticed that timeststamp is way off, like done at midnight when Im sleeping

Resolved! Switching to a New Plan Offering

Hi there. I see you are offering a plan that does 50GB 5G data for 34/month. Unlimited talk and text Canada & US. My plan does not include the US talk and text. Can I change my plan to that please.@CS_Agent

URGENT - Number stuck in porting and getting no help

Unable to make/receive calls or text. When I try to make a call I get "7B1 - your phone is not activated on the network"1. Received text message from old carrier and replied YES to confirm porting out. (more than 1 business day ago) 2. Restarting pho...

Port request did not go through, stuck.

Hello,I signed up for Public Mobile the first time, went out and bought a new sim card. I tried to Port my number from Rogers iPad line (which as per Rogers should have been fine to get the number).However I never got any texts, I am guessing Ipad ca...

Incorrect Data Usage

I received a notification that I’d used 95% of my 40gig plan since Feb 7 renewal. I never use this much data. I checked daily usage and it all added up to approx 3 gigs which is normal. I did submit a ticket a couple of days ago but have heard not...

Resolved! E-sim not workin

Hi, I activated my plan last night. IME is compatible but this morning there is no connection with e-sim and it's always SOS. I was trying to reset my phone but its not working. So frastrated.

Update payment methong

I need some help. I have been trying to update my payment method because I lost my old card and have recieved a new one. It will not let me update do I can reactivate service. I cannot submit a ticket keep getting oops message.

Resolved! $40. Canada-US plan

Hi everyone Does the $40.00 Canada-US plan have a 90 day option? I couldn t find it Thanks

Will US roaming work for me?

Phone is Galaxy A8 2018. No VoLTE I believe.Will voice work?Is PM still using 3G for voice roaming in the US?Will texting work?Will data work?If so, I can use WhatsApp.Thank you!

Phone transfer fail

Hi, I tried to transfer my phone and selected e-sim. Nothing works. I can’t make or receive calls or texts. No data. Nothing. And no reply on my ticket.

Resolved! Canada-US Promotions

Does the current promotion for 75 gig 5g titled "Canada-US promotion" include data roaming in the US? I have a plan that allows for US roaming, I saw the offer, and signed my wife up, but after purchasing, the description doesn't specify US data lik...

Getting 2FA codes from EVER SAFE on your ported in VOIP number

Anyone else faced the difficulties getting 2FA codes from EVERSAFE on ported VOIP number on P.M.? or does it get any better after some time has passed?

Subscription not activated

I created an account and received the SUBSCRIPTION NOT ACTIVATED message on the app. Could you please manually send through the port... Thanks Johnny

Community

Forum Posts