Urgent help for missing account info

[Angela_3004a]

When account was initially setup it was connected to two phone numbers, now I only see one so I can't change any information on the second number this is urgent as it's my child's primary phone and they are going off to college in 2 days.

I have tried requesting login info for just that phone number and nothing happens

[BKNS27]

@Angela_3004a 

Yes, PM activation was done through London Drugs and Walmart staff but was stopped about 3-4 years ago.

My sister had her account/SIM activated at her local LD.

[Angela_3004a]

It wasn't done with PM directly for the setup, was 3rd party phone store

[Angela_3004a]

It's been literal years, it was ported because the billing changed and was the exact same as their sibling's plan

[BKNS27]

@Angela_3004a 

PM doesn’t offer in person mobile service. The first number will be superseded by the second number because you can only have 1 account/1 email. 
Check with your previous carrier to see if the first number was ported over to PM.

[Angela_3004a]

Thank you so much for replying - I set both up at the same time, the mobile (in store) person setup the account and it's under my email - just the one email. When I login I can only see my son's number, I need other kid's access. If I try to reset by entering their phone number I don't get anything.

[CSA_PM]

Hi there! With Public Mobile you can have just one number per account. Was the second number ported over as well?