Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I port my sim from bell. 5 hours is over. Still text and incoming not working. Plz help me
Hi I need to speak to someone please
We have two public mobile accounts.I’m trying to change subscription plans for my wife’s phone but we can’t get into her account.I’ve tried everything using her email including trying to change her password and having the code sent to her phone numbe...
I was billed $30 to "downgrade" to the $30 ULCW Base (to make the MEX75 promo available to me)Then I "upgraded" to the boxing day MEX75 promo immediately after.Seeing how I paid for a month that I did not use at all, the original $30 should be credit...
Hi everyone, One of my friends is now in Mexico for vacation and would like to take advantage of the offer of 75GB (https://www.publicmobile.ca/en/bc/plans?network=ALL) and port his number to Public Mobile. He wants a physical SIM. Given that this of...
Hi there,I need help please, logging into my account as I no longer have access to the original email address associated to my Public Mobile account and I do not remember the password associated with that old email address. I cannot use the "forgot p...
Seems that I have cancelled the SIM card before I received the text to confirm account. What should I do now
I have a UMIDIGI G9 5G and cannot connect to cellular data. WIFI and calling all work. I have tried resetting APN info, but the "enable/disable APN" option is greyed out. I have just upgraded to the $29 5G 200g option, but still no success. I might h...
Like other members, I have attempted to change my subscription to the offered $29/month promotion which ends Dec 31/24. I am not able to do so in my account because it is not offered. I believe Public mobile/Telus must offer existing customers all sp...
I visited the Promo page for the advertised deal, then logged in, met with the following: Already have an active subscriptionYou have an active subscription with Public Mobile. Please visit My Account or go to the Public Mobile app to manage your sub...
I really need my PUK please....
Hi there I was double charged for my plan how do I get my one payment back into my bank account
Hi there I am trying to put my number from koodo to Public Mobile. I have already submitted a number transfer, but nothing has happened and it’s been over 90 minutes. Could someone help me with this
Switched over from Bell today to the $29 20GB 5G Can-US-Mex plan successfully, yay me! However, I now no longer have RCS ability. I'm running a Samsung 23 Ultra and have been using Google Messages forever so I've had RCS for quite some time. I've tri...
Hi, I have a Canada USA plan and will be traveling to Kauai in Hawaii later this year. Can you please let me know if my plan includes coverage in Kauai thank you
Hi Everyone,I am currently on $34 50 GB Can-US plan and I would like to downgrade it to $29 20GB 5G Can-US-Mex Plan. How can I do it ? Just want to be sure before I try any change of plan. The downgrade option doesn't show up when I go to Change Subs...
Hi support.I put a ticket in a couple hours ago about the need of my puk code.Will I get that today?
How to set up roam when travelling in Hong Kong
Hi, I subscribed to the Public Mobile $29 plan and recevied the physical SIM card. But I was unable to activate the SIM despite following through the steps indicated in the Public Mobile App. It prompted me to ask for support in the last step (step 6...
When I signed up with PM, i signed up for the $30 4G 20gb can-us plan. I just want to know why I cannot see the lower $ plans as an option on my app? I wanted to switch to the $29 5G 20gb can-us-mexico plan for the next renewal date but its not avail...
Hey Everyone, just signed up for PM and was in process of porting my number and switching to new device. I added the public mobile app to my new device and logged in started the process it asked for my number and the device IMEI number so I put it m...
I’m trying to transfer over my phone number from my old service provider and it’s been two days without being able to use my phone. When I go to select my number in iMessages, it says it’s still being verified. Very annoying.
My wife needs help please, logging into her account as she no longer has access to the original email address associated to her account and does not remember the password associated with that email address. She cannot use the "forgot password" option...
how can I get a refund, I cant login in the app and the website is impossible to try and do anything with
I just signed on but did no activate the account yet. I'd like to cancel prior to activating and porting my number. How do I do that?
I had a Public Mobile account that lapsed that I tried to reactivate using the old SIM card. I got a message that the SIM card was no longer valid so I bought a new one. I tried to activate the new card but I could neither phone or text using the new...
I need urgent help, because I can't activate my new plan. The app says it's not eSIM compatible, but the IME check said it's fine. What to do now???? How can I cancel my order and get a refund?
A friend has just changed plans to $23 / month; international calling etc.He claims that he has lost voicemail and caller ID features, but PM's website says these are included in all plans.Is he just missing something, or do some plans not include th...
Hi,I want to subscribe to your 29$ Canada USA Mexico plan with a referral code. please help to activate my account
Hello,my account was set up on preauthorised payment plan, however due to postal strike it went as inactive. i am trying to pay my bill online using self serve option, pay now and resume service, however it's not allowing me to do so. Also the credit...
