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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Refund credit card

I made a wrong payment on my card a few days ago. Could you please issue a refund?

Need help to sim change, unable to access my Google or PM acct to reclaim my phone number! :(

Hi, so I made this community account because I can't access my other one or login to my account to change my sim card, without my cell phone I can't login to my Google account because when I login it sends a text with a 6 digit code to my phone to ve...

e-Sim didn't activate on phone I cannot login to my account as sms is going to new phone number

I was setting up my new account with new phone number. I activated and paid for the new plan and e-sim. E-sim tried to download but it errored out. I cannot log into my account as when I do it tries to send a verification SMS to my new phone numbe...

Award purchase not added to account

Hi, I used my reward points to by 1GB of data over 24hrs ago, but it has not been added to my account and my account still shows the original data allotted being used up.My rewards points are down so it must have went through. How do I get the reward...

No data

I used the same SIM card from my old phone and I am not able to get any data. Both phones are Android. I upgraded my plan for more data, more talk and text and wider coverage . Seems only thing missing is the data. This phone is a UMIDIGI G9 series ...

Esim for business - explain it to me like I'm 5

Hi all, I am interested in learning about esims to use as a separate business line, as my current free app isn't cutting it. 1. If I purchase the esim on my old phone (iphone and get a new iphone (16e) will there be issues transferring it?2. Do I ...

Help with calling Directory Assistance

Recently I tried calling Directory Assistance by dialing '411' but received msg that the call could not be completed. I then tried dialing zero & received the same message. How does one contact Directory Assistance on Public Mobile?? Thanks for the h...

E sim

Have new phone, already had eSIM on old phone, how do I transfer, when I can’t down load app

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Account

I cannot make payment. I do not know 4digit pass code ( for *611) just general password and nickname. I don’t think I ever set up. I thought i had automatic payments monthly on a visa debit card and has been working till know. Will not let me proc...

Pay account

Hello Public Mobile,I want to pay my cellphone account but I have misplaced my phone so I can't get the 6 digit code. Can you please help me?My cellphone number is:###-###-#### Thanks! Alison

New subscriber and not yet ported in my phone number

Hello, I subscribed yesterday to public mobile and requested to use my current phone number, and it was supposed to take up to 5 hours until it’s ported in, but until now it is still connected with the old service provider.Could you please check and ...

WhatsApp hacked

What should I have to do now my WhatsApp is hecked and I want retrieve it need help

pay with debit card

Can I setup an autopay with Bank debit card?

Payment

My card was lost so ordered another one but my pre payment was denied. What do I do to give Public Mobile my new card number?

Voicemail arriving hours (like 6 hours +) after call...

My Voicemail notifications are arriving hours after the caller recorded the message.Would anyone happen to know the issue with this service and its solution?Thank you!

Cannot reach this number

Trying to dial a toll-free 877 number (that I have set up and I know works). When I dial from my Public Mobile phone, it immediately gives me "the call cannot be completed as dialed". Others can call it just fine. Why?

Duplicate charge refund request

HelloMy phone bill was charged twice today.Please refund the first charge.Thank you

No mobile network

I have tried restarting phoneRemoved simplicity re installedAirplane mode on/offEven manually selecting a network public mobile doesn't show up at all and selecting tells isn't working either

Subscription

Hi there,Due to a damaged phone, I had to move from Public Mobile to Telus. The day I transferred my service was the 23rd of August, and that was the same day my monthly subscription was renewed. I do have to stay with Telus for at least 90 days, and...

Telus is contacting me regarding 3G network but I am paying for a 4G plan

I have 5 lines with public mobile. All of them with the same plan. Telus is calling and SMS me stating 3g network is about to shut down and I should change my plan.What is wrong here?

I cannot log in because I deleted my eSIM number

I cannot log in because I deleted my eSIM number. I wanna stop to pay but Blocked by two-factor authentication

Number Transfer Stuck — Need Port Re-triggered

Hello,My number transfer from Bell to Public Mobile is stuck.I never received the Bell SMS confirmation to approve the port, or my reply could not be sent.Could you please re-trigger the port request so Bell can send the SMS again, or complete the tr...

not able to get eSim and phone is deactivated from old network

How can i login the app to get my eSim card since it constantly ask for double verification and my cell has been deactivated by previous network. it alway want to send verification code to my cell???

Incorrect phone number

I entered a wrong digit on my account for my phone number. I need help to fix this, as I’m unable to login to my acct

Porting to PM still not completed after 5hrs

My husband and I recently signed up for PM and ported out of Rogers. We were on a family plan with rogers, and he was able to port out right away and out Rogers account closed out already, but I still haven’t gotten my text from PM saying that they’v...

Resolved! Can't download the app

I can't download the app as the Google store tells me app is not available in my country. I need a refund how do I get it?

WiFi phoning

Does Public Mobile support cell phone calling over wifi?

data usage - way too high!

Hi all,I just renewed a plan for my son, 80GB - on the 23rd (Currently the 28th). it already has 59GB usage - which is wrong - I spoke to him and there is no way.The data usage shows approx. 1.5GB usage.Can some one tell me why this is happening and ...

Contacts

I cannot call or text from my contact list. Any ideas? I can text from current messages and call from my recent call list but not from contacts.

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