[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Referral and account inactivity
One of my referalls had their CC stolen, and forgot to update their account info with their new CC, so they missed their auto-pay. They have since updated their account with the new CC info. Will the referral credits continue for me, or are they now ...
"sorry to see you go!"
I am an early supporter of Wind so even after signing up for the Fall 2016 promo, I maintained my "All in the Family" with Wind (now Freedom) for $15 (Unlimited Canada-wide calling, unlimited Can/US texting, voice mail, caller ID, forwarding). As of ...
Resolved! Not able to change my password. Locked out of account.
Hi, Lost my password and now locked out of my account. Tried to change password but didn't receive email to change it. With my credit card expiring, I really need to get access to my account. Any help would be greatly appreciated.
Any black Friday deal
Hoping to see deal for black Friday or boxing day. Few member wants to get 12gb 120 dollar plan.
1GB Referral Add-on being used?
Hi, my 1GB Referral Add-on is being used prior to my existing plan data!?Not much sense in that or am I missing something?Thought that was supposed to be used once existing plan data was gone?!?!
Re: Plan Expired (Again)
OK. I know it's a crappier company because its cheaper but This is RIDICULOUS. WHAT IS WRONG WITH PUBLIC MOBILE?! I swear after these next 3 months I'm moving to another phone company that is more stable. I'm livid. I got a $15 credit because the fi...
Call Forward Charges
Hi, i have searched the forum, do not see an answer. I have a public mobile toronto number, and I need to forward to another toronto cell phone number, how much does public charge for the call forward? I came from koodo, and koodo charges 3$/m for ...
Forgot password reset not working
I've tried resetting my password twice for the self serve portal but it's not working. Can anyone help with this?
Resolved! Changed Plan, Does old plan refund?
I changed my plan about a month into my old 3-month plan to add US talk. Will the 2 months left on the old plan be refunded? Because if not, then I paid $120 for one month! I assumed there would be some sort of credit process as I was picking my new ...
AutoPay Incorrect Charge/Service Suspended
HelloI noticed my AutoPay went through this morning, however the balance charged is incorrect and does not properly reflect the credits on my account. Can a mod please contact me to help resolve this issue? I am currently unable to restore my service...
the expirary year is not in the list for the credit card.
the credit i want to use expires after 2024, which is the longest year on the payment list. How does it work out? Probably have a mod to take payment manually? Anyone tried it before?
Resolved! SIM card not working
Hello, I recently reactivated my SIM card and i changed the plan but I can't text or call people. My phone is able to read the SIM card ( it says public mobile ) but besides that it's not working. Can somebody look into my account to see what the pro...
I need help getting my PUK code
I am a new user and I have locked myself out of my phone. I need my PUK code for an HTC one M8.Please help. TY
Re: my account locked out
Hi my account got locked out and i cant go on my email so how and i get a new password
Resolved! Welcome Bonus Data
Hey guys,I just referred my friend to PM and he signed up for the unlimited talk and text plan with a bonus of 1GB data for $25/mth. On the home screen, it says to view your welcome 1GB add on go to the overview page. I don't see where you can activa...
Autopay didn't work & manual transaction doesn't work
Hello, I had an issue with the Auto pay and it suspended my account as well as my mothers and fathers. 3 accounts total, it seemed that autopay did not process the payment. i decided to manually fix this due to not wanting to do without a phone all ...
Add on data being used before plan data
I got the 1GB data add-on as part of the referral perk, but I've noticed when looking at the usage on my account that the add-on data is being used, but my plan data is not. Of course since the add-on rolls over and the plan data does not, it would b...
Telus iPhone unlock status?
Hey @CS_Agent curious if PM has access big brother's iPhone unlock tool to check present lock status?
Re: IS THE POLAROID A600WH ANDROID 6 SMARTPHONE COMPATIBLE WITH THE PM NETWORK?
I have one of these Polaroid A600 phones. It works well on Fido network. I have created a CWM custom recovery for this phone, and with it I have rooted the device. Anyone who needs my CWM recovery to root the phone, let me know. Cheers!
How to get 2 years usage history?
Hello Community, Is there a way to get a two years calling history somewhere else? I do need two years usage history to find out a phone call from the government. It happened in June or July 2016. Now it is November 2017, so I can only get November 2...
Re: AutoPay Reward
I don’t know why I should try to ask the public mobile to do it’s commitments every single time!!! they never add auto pay reward to my accound. In the past at least they had one email address to remind them their duties but the funny thing they cu...
Cannot pay for service
I was able to load funds into the wallet, but I just cannot pay for the service. It tells me it's expired and that if I have the funds it will take it automatically but it doesn't.
Worst service I have ever dealt with...
I can't believe how my service has been canceled, I have had auto pay and has been taking money every 3 months. However, it all of a sudden stops and I get no warning... but that's fine, it's not like I was waiting on my phone. And tried paying throu...
Changed credit cards, no autopay rewards?
Hey guys, I recently change my credit card from the payment screen but apparently you have to sign up for autopay again? I thought it was pretty obvious that I still wanted autopay, so having to sign up for it again seemed kind of redundant? What thi...
Resolved! US Roaming Data-Add On bug!
I had some issues with US data roaming add-on while I was in the US. I purchased the bundle package on the day I left Canada for the US. That's the talk+text+data bundle, 250MB for 10 days for $20. I used up the data quite quickly and got 75% usage a...
Re: Blackberry compatable
Can you please confirm if blackberry curve 9300 3G is compatable
Resolved! AutoPay Declined
Hello @CS_Agent My AutoPay was rejected. I contacted my credit card company and they advised there was an issue with Public submitted the wrong expiry date. Can someone please contact me as soon as possible as I currently have no service? Thanks
Double payment
I try to order the US roaming for 10days for my wife phone line and when I submit and then the fund showing $15 but I check on the plan addon, it didn't show the details, so I try to pay for it. Then it charged me $120, and I try to order the US roam...
Expired account
I top up mine and my husbands (separate accounts) at the same time every month, the day they expire. My husbands updated without an issue but mine won’t let me. It says it’s expired. It says $0 in account balance. But when I go to add funds it says I...
Unlock Fido/Rogers iPhones $15
Have used this service and it was good. https://www.factoryunlock.co/unlock/iphone-factory-unlock-service/ Prices jump around a lot though and it's currently still cheaper to have PM unlock any Telus/Koodo iPhone ($50).Anyone have any info on what is...
