Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So my us roaming package expired today and low and behold, I can send texts but no longer recieve them. Can someone help me please.
Hi I want to port a number from bell
I've been curious to see what frequency band my phone is receiving on depending on my location, I've tried a bunch of different apps but none of them show me the frequency band or arfcn/earfcn/uarfcn. I have a galaxy s6 so I'm not sure if it's a phon...
Im currently with speakout but I like the heavier data options PM offers. What Im wondering is if I can easily change my plan without inturruptions in service. For example I might want 3gb for 1 month then 6gb for 90 days, then no plan at all for one...
Hi guys, I just added the 10 day US talk/text/data package last night, and I haven't received a text messaging confirmig it's activated. I can see on my account page that it shows it's been added. But reading through these forums, it sounds like some...
hi, everyone, I just registered new PM service and select a new phone number, everything works good except I can not get any call in service. all my friends tried to call me but all got into voice message service. I dont know what happened.
Hi there, Relatively new member. When I joined 3 months ago I had auto-payment set up and the payment was suppose to be today (Feb 27, 2017). However it didn't automatically apply the payment and now my account says it's expired? Should I manually do...
Is there any way to view the data usage in a graph or some better format then having everything mixed together? I know you can have it ordered by data at the top first, but even when I do that I cannot see my data usage earlier this month before the ...
I have a 3 month 12 gb plan. If I go over 4gb in month 1, will I be charged or can I use 10gb in month 1 and 1 gb each in month 2 and 3?
Got a really weird call. First call from this number, the caller immediately said she got the wrong number and hung up. Called again a few minutes and said her friend gave her this number, but the weird part is, she was able to identify I was on Publ...
My friend made a text message group chat and I didn't realize until everyone was sending me messages individually. My friends with iPhones say it's working for them (non iMessage group chat). Does PM support group messaging?
I previously started with a 90-day 6 GB data plan, with everything it cost $135 before tax.Recently I realized I used data faster than I expected, and after 20 days since the registration, I decided it might be ok to go for 12 GB data. While I tried ...
I have tryed everything the other sites say and it won't work someone please help
Hello, I've been in the US for 22 days now. I bought the talk/text/data add on for the 3rd time, and on this renewal the data does not work. I have tried rebooting the phone multiple times. I had no issues with data the first two times I bought th...
I pay for long distance across Canada but am unable to make long distance calls. I get recording saying "your current plan does not cover long distance calls".
When my data finished during the last cycle, I think the actual data signal stopped coming as well -- it wasn't just blocked on the back end. I know that for MMS, data needs to be on. So what happens when I want to send an MMS (which I have unlimite...
another case of my account being suspended, I have already auto paid and have a balance that is needed to activate my account. What is going on? Can a mod please give me assistance.
Going on vacation at the end of March and wondering if anyone has any ideas on Roaming options with PM. Off to Cuba for 10 days and would love some ideas. I know PM has roaming for USA any ideas would be helpful. Thanks
I have the $40 4gb promo plan and i was wondering if i can use my data outside of Ontario but still in Canada, I no that i cant use minutes outside ontario. Thank you
I'm starting to get desperate. It has been almost 8 hours now that my Iphone 6 is not connected to the PM network. I have not done any updates or changed any settings. My phone was previously on Telus and when I activated 4 months ago it was simple (...
Hi I used to have a public mobile plan , and then stopped using it and switched to another carrier. I now want to come back and use my old sim card, but I get an error message when trying to activate the sim, and it says that my account was disabled ...
Hi, I just want to know how to reactivate without paying the full plan cost and port my number to different provider.I want to port out my number to different provider but I have not reactivated my plan.I already tried to change my plan to 10 days se...
Just wondering if anyone has experienced MMS issues recently sent a few pics to a friend on Telus yesterday but they never were delivered even though both my phone and messaging logs shows as sent?
I don't know if I'm the only one who can't make sense of the information present on the Transactions history page under My Account. I am trying to actually see what I'm being charged for and the history makes this about as clear as mud. For example, ...
@Mary_MMy plan expired and once it did I went to upgrade/renew my plan from 1 month to 3 month, with Canada wide calling, unlimited text 6gb data, however when I topped my account up I got billed 55.00 for the 1month now I am unable to upgrade to the...
I went across the border for 4 hours a short while ago for a hockey game. At the same time I had a sick toddler at home (nothing serious, but still). It would have been nice to be able to purchase a very short plan in order to receive calls and/or ...
I don't understand how many problems I had to deal with regarding friends and family after recommending pm to them. I had to send 5 emails for 5 persons regarding a bug not activating the fall promo on the next renewal date.Now I have another problem...
I had to fight tooth and nail to get my referrals to appear in my account last payment period only to be notified this pay period that one of my referrals have left Public Mobile, which of course is completely false. I checked my account and confirme...
Bought two data only roaming packs for the US but not working. Made sure data roaming is on but not working for either phone. I can connect to the AT&T network but if I try to load anything on data nothing works. PM data works fine at home in Cana...
I've recently change from the 90 day plan to the 30 day plan. Now I have no service it wont make calls and texts wont go, when I check my plan online it's all good except the nothing on the phone side.Did I miss something when switching over? Any id...
