Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I ported my number from Fido last week, and have activated my SIM as well as unlocked my IPhone.My account says that I am active, and I am able to make calls and send text messages, but cannot recieve either, when people call me it says my number...
If you are having issues connecting to PB, i have a fix. (Yes its terribly drawn but you are welcome.) Step 1. Tap Settings And Then Sim Cards And Mobile Networks Step 2. Turn off VoLTE And Tap your PB Sim Card Step 3: Tap Preferred Network Type ...
I'm new to the whole public community. But I just finished activating my new SIM and when I checked my iphone4 it said it would work with my phone and now that everything is complete its saying the SIM is invalid... Is there something simple I can do...
I have my plan set to auto renew however which should have been yesterday however it didn't auto renew and I can't submit a payment. Worst part is I lost all services today because of the no payment issue. Can someone please help me
Will this sim work for the Android phone that I got from the lifeline program?
I just need to know, in case PPL ask about this, and I can only remember Roam Mobility, but read briefly on another, Zip something. Can someone give me the names of any that are similar to Roam Mobility please?
Hey guys, does anyone know if calling within province is free or at least is there any possibility public mobile can charge you for this? As I know this is prepaid service so technically you cannot get overcharged. But anyways back to the point, yest...
I was away for a few days at the end of my cycle. I made a payment and it says my plan is active on the site but I'm still not able to call text or use data. The system says I don't have an active long distance addon. Is there a anything I can do?Dyl...
HelloMy phone and my daughters phones are due on 30th but my money does not come in tell next day and I am asking for a one day extension please and thank you I am a single mom with a child that has disabilitys and need my phone in case something hap...
Hello, I've just bloked my SIM card, and I need a PUK code...How can i get this code ?It's a bit urgent... Big thanks for your answer !Julien
I forgot my password and I can't have any access to my account please help.
I can't call, nobody can call me!when I call, I get this message: the number is not registered on network!Please let me know what should I do ?
Not a big deal (I just placed an order for a second one), but I placed an order last week for 2 sims (see order# 61171). Got it in the mail this week and there was only 1 SIM in the package. I gave it a few days to see if the second came but never di...
So @Shazia_K Was able to help me port out my number after numerous issues. TODAY IM BACK AND FREE FROM VOIP!
Hello All, I just joined Public Mobile yesterday and have international texting with my plan, but it seems like all of my international outgoing messages are only being partially delivered or not being delivered at all. One of my friends reported onl...
Hello,I have been with public but a couple of months now and I really like it. Problem is I just added data onto my phone and realize everything else works including wifi, phone, messages etc except for the internet.I think its an APN issues, and iph...
I bought the 400mins international calling addon and tried to call philippines and got a error that I am not subscribed to that service?? Not sure whats wrong?
Hi, I have a data plan only, using Fongo (for VoIP) on my iPhone (iOS). It seems that I can't send a text message using data only. If I try to send a text message to someone, I receive a message from 611 (PM) saying that I don't have a text service i...
Can I change my number from 437 to 416 or 647
I want to swith my phone number with another phone number. Both are public mobile accounts. How do I go about achieving this? Both accounts are active currently. Thanks
Hello. I am newer to Public Mobile. Initially, I activated my SIM card under a temp phone number. I later ported my number from Bell. I have a Samsung Note 3 running Lollipop. On my SIM card, the phone number is still registered as the original ...
A friend of mine is currently with Rogers, she has an iPhone 4s and a "Wireless Home Phone" device - a ZTE WF720. This device is essentially a cellular terminal designed for non-mobile use, it uses wall receptacle power instead of a battery (althoug...
I cannot receive calls or text. Only outgoing works
I have Black Berry Z-30I not sure if it is Android or any other phoneI like to know if it is possible to downloadIMO Video call and Chat on my BB Z-30 phone
i can't access my self serve, because i seem to have forgotten my password and the answer to my security question. I need help , Can someone please assist in getting my account back so that i can Access my account online Please and Thanks.
I had to ask this, as I feel this can be a weird and strange thing. If one bought a handset, and All stuff was set correctly, APN, and all BUT MMS worked, meaning one can call and receive, SMS text and receive, use Data and all, BUT can't MMS YET sti...
I've got a leagoo alpha phone and I can't sent MMS I set up the APN and still nothing my phone is only a 3g but it keeps saying telus 3g the phone is unlocked every thing is working excellent thanks
In my usage history in the "Data Usage" column the usage is accompanied by another extra row with 0 MB for the exact same date and time. Does anybody know why?
I noticed that PM's coverage Map lacks these kind of details Wished PM had this, so PPL know where LTE coverage is, or 700 MHz is, educational as well
I was looking at the Self-Serve to look at my Data usage, I find the woding called Add-On Usage to be kinda funny, as it should only apply to Add-On, yet even the Rate Plan Data is listed there. Perhaps PM should call it, Plan Data and Add-On Data, o...
