Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just transferred my fido number to pm two days ago. But can't get incoming calls. the incoming call went to my old fido card. however, I can make phone call and receive text msg. LTE works. do you have an idea how to fix that? Thank you
Hi, i cant seem to find any dates except when my next payment is _due_ by. how do i find what date my data and plan rollover to the next term on? i noticed that my phones not setup properly with that date so my bandwidht usage on my phone is off by a...
helloI need help please regarding accessing my account its not May 6 yet how come I cannot access my account it happens all the time when i am renewing my account
Hi! I tried to activate my SIM card yesterday and after porting my number and putting my credit card payment info, I got this message under transaction summary. "Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/...
Hi guys,I am traveling to the US in a few days and will purchase the US Data addon. I was wondering, if I run out of Data, how could I purchase another add on from the US if I do not have any data?Is there an alternate way of purchasing by text or iv...
the renewal was supposed to happen but it didn't so I can't use my phone right nowIt was an auto-pay I thought they will withdraw money from my credit card automatically anyway now I added 120$ in my account balance try to manual pay itbut I cant ple...
Hey, suddenly horrified by the user experience of this. I've been cut off with little to no context from public mobile. I realize i must have went over my 12gb/90 days, but theres no clear path to get back up and running????? i dont see the package...
I paid via my debit card and it says“your credit card was declined by your card provider....” which is obviously wrong prompt and then it turned out the 120 dollars I was trying to pay went into my balance successfully...HOWEVER, my account is still ...
i currently have 52 dollars of available funds but it wont allow me to renew my 50 dollar plan ~! my phone is super important to me as I need to recieve phonecalls from work and my childs school etc etc ! PLEASE HELP !
Hello, I keep seeing people mentioning vouchers or payment vouchers here. Just wanted to know: - what are vouchers?- what different kinds are there?- where to buy them in gta?- how to use them?- is there a charge or fee for buying them? thank you
I am considering from Rogers Prepaid to PM. I will be porting my number. However, I only need this alternate phone number 6 months out of the year. If I stop paying, how long will I get to keep the number for before I lose it provided I hang on to...
@moderatorname account is "unable to verify" my credit card. can't make payment.
I wanted to request a moderator to help me renew my 90-day plan as I have run out of data and I do not wish to purchase the add-on since I am technically near the end of my plan for the duration of the 90 days. Someone help? I already have the fun...
Hello! I've been with Public Mobile for a while and my data has always worked fine. However, I got a iPhone SE and plan that just started a few days ago with PM. I have changed the settings on the APN to sp.mb.com (I can only see APN settings for per...
Hi, My plan is supposed to renew today on May 4. I made the payment two days ago (the money is in the account balance), but the plan is still not renewed so I can't use my phone.I need it urgently.Please help.
Hi again, So you may know I am on legacy plan, however I'll be changing to current plans either today or tomorrow (I am waiting for an answer to the question I am asking here to do the change. I sent private message to mods but I am confused with the...
I'm trying to register a new credit card to my account for auto pay but your validation system keeps rejecting my unit number according to my credit card provider. How do I update my card? My next payment is coming up and I don't want to have my ser...
Hi there, I can't make any phone calls on my phone. I have the talk text data plan. I recently went to the states and added the $20 talk text plan and it should have expired yesterday. Ive returned from the us on Sunday. My phone has stopped the talk...
I don't know if anyone here would know... but as I do run my own business, I'm curious how someone would get "connected" to offer vouchers for sale. What's required, who do you contact, etc?
Just paid for a province wide talk and everytime I make a call it says long distance and a call cannot be made
Can US roaming data be used in Canada? I just maxed out my 3 month's data plan and my billing cycle renews in about 2 weeks. Next weekend, I will be going to the states for a few days. If I purchase a 10 day US roaming data add-on, can it be used wh...
Telus for 2 phones on family plan:YourChoice UL NW-Prem 60Data 3 GB shared/moTalk 300 local minutes for each person/moText Unlimited nationwidePlan: $163.00 /mo.Tax: $19.56 /mo.Total: $182.56 /mo.Yearly: $2190.72 -----------------------------------...
I just got an email from Public Mobile to do a survey. I wonder if Orchard is in on the survey. The first questions were about my hardware, whether I am looking for new hardware in the not too distant future and whether I would consider Orchard. G...
So far batting 1.00 on all accounts. What payment bug? The secret is to avoid temptation to do anything unless the service stops. One more payment to go to reach the one year milestone. It doesn't take too many payments to make a year of service....
Available Funds: $120.00Amount Due: $0.00Payment Due Date: May 3, 2017 Hi, my account is not working, but I'm not sure why, thanks.
Hi, My Son just lost his phone and I already made the payment which will go out on the 5th..How do I suspend that payment until we have found the phone or got a new one? I don't want to pay for something that I no longer have!!
Hi, FWIW, you should probably remove the customerservice@publicmobile.ca contact us links from your website if that mailbox just autoresponds that it isn't being monitored... I ordered a SIM card approx 2 weeks ago and did get an order confirmation e...
Dear Public Mobile owners/management,Here is a summary of my story.On May 01, 2017 my call was interrupted all of the sadden and I had no service since then. My account has been suspended. After two days of communication with two moderators I figured...
