PLAN SUSPENDED WITH SUFFICIENT FUNDS

[ap412]

My plan had expired, but even with sufficient funds in my account, it won't let me pay. Everytime I try to pay online it redirects me saying "there is sufficient funds in your account", but the doesn't do anything to use those funds to reactivate my plan. It has been suspended for days and there is literally no way possible to get it unsuspended. 

[Luddite]

Bit late perhaps, but if you can see Available Funds in your account try clicking Change Plan. Proceed to activate now, logout and reboot your phone. This will not work if you are reactivating a grandfathered plan. Whatever you attempt, do not pay again.

[ShawnC13]

@ap412, sorry to hear that you are having some issues.  You will need to message the Moderators to have this looked into. 

To message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

• PM Phone Number
• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
  •  email address
  • account number
  • last payment date and amount
  • complete address listed on account with postal code
  • most commonly called numbers
  • alternate number listed on the account
  • date of birth
  • last 4 digits of the credit card
• Detailed explanation

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