[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@moderator_team assistance required
@CS_Agent assistance requiredmy long distance minutes seem to being used for calls within province
Rate of Data Usage
Hi everyone, I'm new to Public Mobile. I just switched three phone accounts over, and I logged into my PM account to notice that it was already showing almost 6MB of cellular data usage. This isn't much data, and I'm not really concerned; however, ...
Can't text wife in US
Purchased US Roaming - 250 MB Data (10-day) for my wife who is traveling in the States and she is not receiving my texts. She has tried restarting phone, removing SIM, not really sure what else she can do. Any help appreciated.
Re: Trouble logging into Self Serve
my account wont let me login, i keep resetting my email since i have forgotten the password but i am not recieving any emails, and my service was turned off, help
Resolved! what plan is pm compet all other phone providers
what type of plans is pm the the best priceas i knowprovince wide talk for $18 a m, for 90 day planprovince wide talk & text a m, for $23 for 90 day planus talk rooming for $8 for 10 dayus talk & text rooming for $15 for 10 day not so good price comp...
Resetting Password
Hello All, We have forgotten our password ot our account it appears the password reset option does not work. We enter our e-mail address but no link is sent. We need to update payment information ASAP. Is there a reason the link is not working? Regar...
Resolved! Are mods available on new year's day?
Totally understandable if they're not, but I'm catching a flight back to Canada and there's something I'd like to get resolved before I land so I have cell service to get directions home.
My account has been locked
Hi,My account has been locked after failing to retry my password more than 3 times. How to resolve this issue? Thanks
Resolved! Plan change
I've changed plans yesterday. My online account says it's active but I can't call or text anyone & vice versa... I've restarted my phone twice and still nothing. Please help @CS_Agent
Re: Stolen phone, need IMEI
Hello there, I was going through your conversation and as I have the same problem, my phone's got stolen and I was careless in noting down its IMEI number and now when I tried looking at the IMEI number through google dashboard, it doesnt displays it...
Can I get a static IP from PM data plan?
Looking to get static IP so when tethering I can play multiplayer ps3. Anybody?
Issues porting from PM to Telus
Hello, I'm try to port my PM number to Telus. When I provide the Telus rep with the account number shown on the PM My Account page in order to submit the request he;s getting an invalid account number. What could the issue be? Regards,Dennis Sartor
Resolved! SIM card adapter
Hello,I am trying to use my Public Mobile SIM card with an older phone using the micro (not nano) format.I already tested the nano card with a newer phone and confirmed that it works.Yet in micro format, the SIM card is not being read by the older ph...
Resolved! canada long distance addon - roll over question
Hey, How many times will the Canada long distance addon minutes rollover to the next cycle? For instance, if minutes are never used for a year, will they rollover each cycle indefinately or is this a limited to their rollover times? ZM
Putting a SIM in to an iPhone 4
Hello my boyfriend dropped his phone and needs to use an old unlocked iPhone 4 but when the SIM is put in that phone nothing happens just says no SIM anyone know how to fix this problem? Thanks for your help
Setup Call Forwarding while overseas
I'm trying to setup call forwarding while overseas and it's not working because I don't think I have any service here. It says SOS only. Is there a way to set it up from abroad?
Trying to port public mobile number out to rogers with pm account suspended?
My auto renew date for my public mobile account was dec 28, 2017. I deleted my auto payment credit card bc I was planning to port my number to rogers. On dec 30th I attempted to have rogers port my number from public mobile but their attempt was not...
Problem with paying with American Express credit card?
I just joined Public Mobile and so far so good! I just had one issue while completing the payment, it seemed not to like our American Express credit card. Not sure if it's my card problem or Public Mobile's system. This card is used daily with no pro...
249 Area code not working
Pretty simple Anyone with a provincial only calling plan having trouble calling the 249 area code. It’s a new one I guess, same area as 705. This is for anyone in Ontario. Apparently Telus has been giving out this area code for new numbers where I li...
Can't get an incoming call
I created a new number through you (not a port) and after 2 days incomming calls still don't work. All I get is a message stating that "The phone number is not assigned". I have removed the SIM, restarted the phone, nothing helps. Outgoing calls work...
Local calls to a non-local numbee
Hello, My friend has a phone number from a different province but lives in my local area. For some reason when I try to call her I'm given a message saying I don't have a long distance plan. From my understanding, provided the recipient is in the sam...
Resolved! Few questions about changing plans
Hi, I'm on a grandfathered plan (province calls, canada texts, 1gb data, 90 days, 90$) and have autopay (6$) and loyalty (3$) rewards currently. Seems like PM is offering a very similar plan, but a bit better: province calls, international texts, 1...
Resolved! MMS coming from wrong phone number?
I've encountered a strange issue with MMSes on my current Public Mobile plan. Whenever someone sends an MMS, I receive it as a group message with the sender, myself, and my old phone number. My old number was with T-Mobile in the US, so it has no rel...
Resolved! Account Deleted & SIM cancelled
I was literally talking on my phone when it stops working.......SIM card not Provisioned. I try to log into my account and it doesn't work. I try forgot password (I didn't) and my email address is not recognized. Has anyone else been suddenly de...
Changing plan on suspended service
Hello gang! This is my first post in the public mobile forums. Figured I would give it a shot.. I'm having an issue where I need to go with a lower tier plan this month just to save a couple bucks. But I'm finding that there is no option to pick a ne...
Sigh, locked SIM card
I need a PUK to get the phone unlocked, can a nod assist?
Re: iPhone Update and APN settings
Can’t get my mom and dads iPhone data to work after I transferred them from Telus. tried to change the apn setting to : sp.mb.com it still doesn’t work.please help me.
@moderator_team assistance required
@CS_Agent the email on my account is not longer in use how can I recover access to my accountI do have a PM number and SIM Thanks
Shows as a long distance but it's not
Hi sir. I have issues in my plan when I call freedom mobile 647-***-**** shows messages this is long distance this is no long distance
