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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I just order a sim card,can I still get same number cause I am with virgin mobile now,

Resolved! Unused data roll over?

I am thinking about switching to PM from wind mobile in vancouver BC. After browsing the site i came up with a question which i couldnt find anywhere else, the fine print under the plans tab says that any leftover add-ons data and minutes will be ro...

Resolved! what is the rate for international calls

what is the rate for international calls?Please send me a list of the rates for different countries.

Resolved! what is your tax numbers?

what is your tax numbers? I've been charged the taxes all the time, so you must have the tax numbers. I can accpet that you don't have invoice for your clients, but at least give me your tax number.

Resolved! Sim Card Expiration

Do Sim Card have any expiration if I didn't register it yet?

Switching to iphone from Android

I have an android and want to change to an iphone 4S. My existing SIM is too big for the iphone. Can I keep my number and info and get it onto a smaller SIM?

Resolved! is there any customer service in this provider, public mobile....

is there customer service

Can anyone confirm that iMessage works with phone number on a plan with international texting?

I heard people were having issues with iMessage and Facetime activation due to the fact that they were unable to send international text messages, however now that this feature is available can anyone confirm that this issue has been fixed? Can you s...

I Keep getting texts from PM

"Public Mobile here. sorry, we dont offer text messaging outside of canada at this time." I'm not texting anyone outside of Canada... and usally when i get this message my call drops just before that.

Resolved! Help! Data not working even after APN set? [LGG2 D802]

I've set up the APN like the other posts have suggested but I still dont have data.Granted, I've just activated my Public mobile account a couple of hours ago but I can talk and text on it, which means everything should have transferred. I'm using an...

ACER Liquid Z220

I have an Acer Z220 and it wasn't found when I put in the MEI # ....will I be able to use it?

can i use my galaxy ace 11 x in england

can i use my galaxy ace 11 x in England

not registered on network

Love my new service

Gotta say guys, I absolutely love my PM service.I have had absolutely 0 network issues, only small issues like porting that were solved extremely quickly.The best part, are the rewards. I paid my account balance today, $23. Unreal. Puts a huge smile ...

Resolved! Amazon firephone compatibility with Public

I just bought Amazon 32GB fire phone GSM. Is it compatible with Public's network. Per Specs here are the compatiblity specs:UMTS/HSPA+/DC-HSDPA (850, 900, 1700/2100, 1900, 2100 MHz), Quad-band GSM/EDGE (850, 900, 1800, 1900 MHz), 9 bands of 4G-LTE (...

Will my phone work?

PM has posted the following on the page Your Phone Might Not Work: "Remember our SIM cards are free, so the best way to find out if you’re ready for our network is to just order one and try it out." (I got this response when I entered the IMEI for my...

Resolved! Do Public Mobile(Telus) users also have full shared access to the Bell network as reg Telus users?

As I understand Public Mobile is a Telus company and uses the Telus network. Telus and Bell have a reciprocal network sharing agreement. Do Public Mobile(Telus) subscribers also have full shared access to the Bell network as "regular" Telus brand c...

Is Cubot X15 work with our Network?

So I'm usually pretty tech savvy however my brain has failed me lol, I stumbled across this phone which and I'm not sure if it will work with our Network, so here is it's bands:Brand:2G: GSM 850/900/1800/1900MHz3G: WCDMA 900/1900/2100MHz4G: FDD-LTE B...

Hi i have an iphone5c but the celluar data doesnt work.

Hi i have an iphone5c but the celluar data doesnt work for my new pb sim i got the 1gb plan unlimted text and call,the call and text works but the cellular data doesn't.

Moto X Play compatibility

I am looking to buy the new Moto X Play that was released today. I'm hoping to pick it up today, probably from Telus. I'm wondering if it will work with my Public Mobile account. I'm expecting to pay extra to unlock the phone but don't want to shell ...

My new cellphone can not use the Public Mobile SIM card?

I bought a new cellphone in China, it can be used in the network of TDD-LTE：2600（B38）/1900/2400/2600（B41）; FDD-LTE：1800/2100/2600; TD-SCDMA：1900/2010；WCDMA ：900/2100; GSM 900/1800/1900, but i can not use my Public Mobile SIM card, I don't know my SIM...

Moto G and Acer Z410 on sale

For a week at Staples $230 2nd gen Moto G; $150 Acer Z410 Both Android 4.4

Mailing my SIM card

i ordered a SIM card online to be mailed to my address well over a month ago and I still haven't received it. I need to speak to a representative about this issue, I would prefer by telephone rather than email

Koodo drops rate again

Koodo, in a short period of time, drops rate in Quebec again.Now, talk+international text+Pic/Video to Canada/US+1 G data $35.Announced as limited time offer, normally Fido/Virgin follow it.

Resolved! how to reset online selfserve account password?

i can not acces online self seve account, even i speak to an agent to reset password. but it,s not working

New member ,90 plan question

Just a quick question , the 10,30 and 90 day pass I'm assuming means how long before paying again just like a monthly contract , so if I chose the 90 day pass and then all my features the cost comes out to $195 , does that mean that for 90 days every...

Resolved! LTE speed: WOW

Hi All, I've been with PM for few weeks nowI'm impressed by the overall LTE speedIt can sustain easily 25Mbps DL and 12 Mbps UL (Vancouver, BC)Way faster than my home DSL speed It's pleasure when looking for a good restaurant on the runGood job Cheer...

Resolved! need to order Mini standard sim card for Samsung phone. The model is S7560M

Good afternoon, to who ever this may concern. The screen on my phone has recently been damaged and I can no longer use it.(The damaged phone is a Motorola Android) I have an other unactive public mobile phone that I would like to activate. The model...

Iphone 4 not reading sim card

Hi Community,I have an iphone 4 that recently started saying no sim after I swapped the sim card last week. I have tried restoring the software and it still says no sim. Given that this an older phone I don't want to spend more than $50 to fix it. Ha...

How is this different than koodo?

Since telus owns koodo, and PMrogers owns rogers, fido, mobilicity, chatr, cityphone, inukshuk wireless Is the cost structure intended to be a lot different than koodo? Is it on the AWS band that mobilicity/PM/wind were all a part of to protect comp...

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