Plan Renewed Without Text Messaging

[john7connor]

Hi there, I have been on the same plan that automatically renews my plan every three months; however, my plan was renewed today and now I cannot send text messages. My online account shows I still have unlimited Canada-wide talk, but when I send a message I receive one from 611 saying there is no text messaging included in my plan. Please help. Thank you.

[Mana]

@john7connor sorry to hear about your trouble.

Can you please try turning off the phone, removing the sim card, reinsert the sim card and powering up the phone?

If that does not fix the problem, please send a private message to the @CS_Agent.

In your message to them, please include:

- explaination of your issue

- your phone number

- your account number

The mods will be able to help you out.

[mimmo]

Please contact mods directly as this is an account related issue.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile