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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I cant make calls it says long distance i have ptovince wide calls

Resolved! Unable to create online self serve account. Not receiving SMS verification code

Hello, I am unable to create an online self-serve account, it seems I am not receiving the required SMS verification code. Is there any way around this?

Signed up with wrong plan yesterday

Hello,I just switched to Public Mobile yesterday afternoon at about 4:00pm, at a Wow Kiosque.I setup my account with the $20 talk no data plan, but meant to choose the $25 Talk & Text plan.Since I just signed up yesterday can I upgrade and just pay t...

Resolved! Outgoing texts to #474663

I am on 10$ plan with only 50 outgoing texts; already exhausted 18 messages to #474663 which was never originated throught my # but somehow it shows that I initiated. Need guidance to stop the outgoing text to this #

Resolved! Sorry, we cannot complete your call, you do not have the required long distance add on

Hello, I have the issue of making phone calls, but txt messages are working fine. When I make phone call within Canada, but I got "Sorry, we cannot complete your call, you do not have the required long distance add on".if any one can help me with thi...

Resolved! Add-ons not working after reactivation

I dont have long distance or data addons. I have reset my connection settings, changed from lost to foind and messaged a moderator long ago. Nothing is working. My account looks fine in overview.

Resolved! Two accounts on one email address.

My husband and I just switched to Public Mobile and we both gave my email address for our accounts because I am the only one that regularly uses email. Is it possible to have both our accounts on the same email for self serve? I made a self serve acc...

Suspended account trying to pay!

Trying to pay for my account which is currently suspended will not allow me to use my debit credit.

record of my calls

Hi all, I just have a quick question. When a call originates from my number it is sometimes labelled as "Originating Location" All. What does that mean? Murray

Once my US roaming is finished I cant recieve texts.... AGAIN!

The last 3 times I purchased US roaming, once the the completion date is over, I lose all ability to recieve texts. Please help.

Data

New to pm .why do I start with 5 mg on my account at the new cycle. Ugie

Charge after switching

I switched from Public Mobile to Koodoo before my public mobile plan expired. However I was still charged by Public Mobile. I cannot have access to my previous Public Mobile Self-Serve account so I cannot check why I was still charged for. Please adv...

Word out

Too many smart people here!!Ya'll just wanna pay nothing for service..

Resolved! Service

I’ve bin with pb for a week I love it so far How can a guy get money of the bills doing the community thing?

Resolved! Port is not complete

Hi everyone, I just recently ported to Public Mobile on Wednesday, and ported my number from a previous provider. It said it was completed on self serve. received a couple texts from Public Mobile to complete port and contact them but I guess its onl...

Resolved! changing plans

If i change a plan to 30 day plan from 90 day plan with 1 month left on the 90 do you get any refunds back for the remainder of the 90 day plan?

Flash sale

Invite your friends and family to public mobile flash sale Oct. 20 to 21Free sim + 1 month free of service, time is running out.

PUK code Issue

Have been trying to get PUK code and sent out 4 emails and yet no one responds.Very poor customer service from moderators. Wish it would be faster service

Resolved! Telus, PM, Koodo competing with each other - why?

This is getting a bit confusing - same company fighting against each other to get new customers. Cut and pasting yet another offer - this time from Telus.TELUS Offer: We have an exclusive data offer just for you. Get 3GB of data for only $10/month or...

Resolved! vouchers

on a 10 dollar plan got a 20 dollar voucher cause 10 not available at kiosk self serve says only good for 30 days why not 60

Resolved! Transferring from Fido

I have a public mobile sim card and my present Fido monthly plan renews on the 26th of each month. Would you recommend I switch on the 25th to deactivate fido and bring my number over to public mobile?

probleme de mms

bonjour je n'arrive pas a envoyer ni recevoir des messages mms

Resolved! Number Porting

Hi, Re the current promotion offer of Oct 20-21 2018. If someone avails this offer, can he delay porting the number for another two months or so: if yes, would there be any charges porting the number later. Thanks

Transferring my number issues!

Hi, I signed up with Public Mobile yesterday, they gave me a new number. But I wanted to transfer my old number but the person in store said: I couldn’t. I went home and learnt that I could transfer my number. I followed the steps and only added my p...

So happy!

Before finally making the switch to Public Mobile, I was with Virgin. I had a sixty dollar pre-pay plan that cost me $60 a month for: 1GB of data, 250 minutes local only, unlimited canada wide text (but pic messages cost 0.50 more to send) and then y...

Invalid SIM after Unsuccessful Purchace

I tried to activate my SIM and went through no problems to activate it, until my internet crashed when I pressed confirm on my payment info. After that, it kept saying Error 404 until I backed up to the first page, where it then said "Invalid SIM" af...

Resolved! Having trouble getting my phone to work.

Hello I'm having trouble getting my Samsung S5 working on the PM network. My phone is unlocked and currently has a sim card from Bell and I'm located in Kenora Ontario. I bought my PM sim card at a Walmart in Winnipeg MB and registered it on the PM...

Country Lock

Im going to Korea for a month this December and will buy a sim card to use my phone in there.How do i know if my phone is locked or not and if mines locked, how can I unlock it?

How do I become a retailer in my Community?

I just moved to a new city and the local walmart shop doesn't sell PM SIM. I am looking at the business opportunity of becoming a local retailer for PM SIM and rechard cards. There is also the thought of a meetup group to discuss and solve common cu...

Half a month payment! Please help me!

Hello, I have enjoyed PM service until now.But my only concern is I will leave Canda January 15th.My auto payment day is the last day of the month.Can I pay only half a month of January?I am currently using $40 per 30 Days service...

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