Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, Public mobile. I ported my fido number to public mobile at 2017,Aug, 01, 6:00PM, I paid money by credit card, and received the confirmation email. But now I can not use my phone and can not login into the self service account. when I try to lo...
Just a good read https://www.recode.net/2017/8/2/16069642/verizon-att-tmobile-sprint-mobile-customers-slow-speeds-unlimited-data-plan
Wondering if anyone that has signed up on a 3G plan is able to share their experience so far? Maybe share some real world speed tests?The 3G offering still doesn't make sense to me. All PM has done is remove one of their biggest competitive advantage...
I paid today wanted to change my plan and now i hv no service
Hi, I've been using Public Mobile for almost a year now and it just suddenly stopped working today. The "amount due" is $0 on the website so it doesn't seem like there was a problem with the payment. Even if there was, Public Mobile shouldn't stop th...
i'm a little confused and worried about autopay and how it works, it comes right off my debit visa? or i have to top up my account on line at public mobile? more info greatly appreciated, i'm a new customer !
Allo good afternoonToday i paid 120$ fr 90 days but its not working since this morning
This is my offical thread which was deleted, not sure why they deleted my thread but I have created another one. Pleaes help me guys! Fraud Alert!Hello guys my name is Osama and I have 4 lines working with public mobile, all in my family.So one of ...
Hello guys my name is Osama and I have 4 lines working with public mobile, all in my family.So one of the account =========== didn't make the payment for 3 weeks and the account got disable. When I tried to log in the website it's saying, "Sorry ,yo...
Today was the day my autopay was to go through, but the money was not in the account. I assumed my data was not working due to needing to reactivate. However, when I got home, I noticed that my account said I had a balance of $29.00 (do i owe this or...
Hi!I registered with my email:abc@gmail.comI later changed it to hello@gmail.com now i can login wiht hello@gmail.com, but public mobile still sends emails to my abc@gmail.com !! long story short, abc@gmail.com will be deleted soon and i wont be abl...
I renewed my 120 days today but my phone still has no data. How come?
Hello. I set up my account a few days ago and everything seemed to work. At the end it showed an error message that said "ooops something went wrong. email us to get your account working". I got an email confirming everything and it looks good. My si...
So I topped up my account twice and my service is still suspended. Very hard to get a hold of customer service like always ...
They are saying talk or text is not included in my plan. So I should go to self serve to make changes. I can't get into my account because my email is invalid. I spent $30 on the plan and I cant use my phone
@Moderator_team Hi, I'm travelling in the states right now and have just bought a 10-day 1GB US data roaming add-on. I am normally on a 90-day plan with 12GB data, unlimited talk and text, in Canada. Since making the payment for the 1GB US data roam...
Hi Everyone, The other day I had to get my credit card replaced and I updated my file about 5 days ago with a new card number. The auto payments were not able to withdraw from my new card for some reason and I had to reactivate my auto payments. The ...
Is there any way to see latests posts ie if there is a post from two-three weeks ago or longer and someone replies what is the easiest way to know about the reply. I thought there was a latest posts section at one pont but it is no longer. is ther...
I am trying to change my plan and nothing seems to be working.my plan is currently expiredi want to change from a 3 months to 1 month billing cyclei have sufficient fundsthe change plan now button turns into 'top up to reactivate plan' as soon as i s...
My 1gig add-on expired today after 10 days. When I go to purchase new add-ons the only US data roaming plans shown are the 250m or 500m plans. Any reason why I can't resub to the 1g poan ?Thanks
I purchased us roaming adon in error. How do o cancel that
Ok so it charged one of my credit cards via auto pay that declined. This morning I went in around 6:30 am to top it off but it kept saying I had a balance so I went ahead and paid an amount instead of paying amount due. Still no service........I need...
Hi, I accidently double billed myself in the paymemt window when I hit submit twice and I was charged twice on my card. May i get some help with that? Thanks
I would like to switch phones from a Moto G to an iPhone 6s. What is the process of moving my account to an entirely new phone that's also a different brand? I also know that the SIM card I have now is too big for my new phone so can public mobile se...
My brother went to Wal-Mart in Hamilton Ontario to pickup a sim card in electronic section where they have all prepaid and stuff. He asked for pm sim associate had no idea about pm sim card. Maybe he doesn't know that's was few days ago. Do he suppos...
Let me preface, I realize this isn't directly a Public Mobile issue, but I want to get some answers from the community. I have a cottage near Carnarvon, which is in Haliburton Highlands, near Hwy 35/118. I had been with Rogers for many many years pri...
It's great to see progress on my title moved from model to town in 2 weeksThanks guy for appreciating and supporting my efforts.
@CS_Agent I am trying to submit payment but I keep getting the following message: Unable to Process Transaction Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charge...
Hello team, I have recently changed my wife's plan as she still got a lot of data on her account. So instead of picking the 12 GB I picked the 6GB as she can carry those 12GB remaining balance I think. Nonetheless, I have paid her bill on the 25th of...
