Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
This past week, I noticed that data doesn't seem to work on the SkyTrain around Edmonds/Royal Oak. Signal strength is fine, mobile network state is connected, but data doesn't work at all. It feels like a reconnection with the past on the Wind Mobi...
I missed payment due on September 29 .. I have $50 available funds .. How to use this amount to re activate the services ?
I forgot my self serve account password and security answer please help me outthank you
Hi there, I seem to have locked myself out of my account in the process of trying to reset my password.Now I get this error "Login/UserLockedOut"Any help would be agreatly appreciated.
hi, recently switched from Fido to public mobile. I notice that while I'm on a call.. my data will switch from lte down to H. is this normal? I don't think this happened when I was with Fido. it would just remain as Lte during a voice call
conference call feature was to be included with the unlimited Canada wide calling option.
activated a 30 day plan with talk text and data for $67. Recieved an email indicating the plan is active and self serve is ready to go. can`t log into self serve, plan didn`t activate. Vochures are added on, however pohone will not activate, and ...
I think I purchased the USA roaming talk and text for $15 but I actually wanted the talk text and data for $20. Is there any way that I can change this?
The time has come for me to return to the US. My original plan was to dd a 10 day Canada wide and US to carry me through from Oct.4th ( end date of my current 90 day plan ) to Oct. 10th when I cross the border going south. I was a bit dismayed whe...
I got the 30 day plan to try out 3G, if I decide I like it and want to change to the 90 cycle, will I loose the promotion that I'm on? I know that I can reserve a promotion in the middle of a cycle, but what if the promotion ends and I only want to i...
Hello,I'm looking to see how I can go about getting my phone unlocked. The phone was originally purchased through Koodo but ported over to PM around 1 year ago. I'm currently in Australia (thought my phone was already unlocked) for a few months and ...
Hi, The fine print says "Stay with us, and save $1 every 30 days after your first year, $2 after your second year, and so on". What does 1 year mean? Is it 360 days or 365 days? Does 1 year anniversary counts after 360 days (Say after 4 renewals of 9...
As per my title. This is my first day as a skip the dishes courier. My expected earnings on a Friday night in Victoria are $150. I bought my plan online with a credit card 2-3 days ago with an 8$ credit still on my account from my last voucher purcha...
Hi guys, Unfortunately I have used up my 12GB of data. I just purchased a 30 dollar add on. However, I cannot keep doing this. I really need to use data these next two weeks. Is there a mod that can please move my payment period up so I can pay for m...
Hi there, I just got this phone https://www.gearbest.com/cell-phones/pp_647665.html?wid=11 However, the network for public mobile isn't showing up. Even tried to add the APN but still no network. Oh...wow, I checked the IMEI number on public mobile's...
This just started recently on my PM account but didn't really ever happen on my account when I was will Bell Mobility.I seem to be getting a call every few days from different numbers with the same NPANXX as my own. When I did answer them they were t...
I just switched on the 12gb 3g plan (via. auto pay), but data doesn't work at all. There is nothing in data & add on usage tab in my account, but my plan tab showing this:This plan includes: -- 12 + 6GB BONUSat 3G Speed /90 days- 3 Choices with Prov...
I am a new PM user as of a couple or hours ago. Already I am having trouble. I have been charged twice once for the orginal plan (a plan I never wanted, but there was confusion when switching from computer to phone when activating my account) and the...
I had a 90 day plan. It has expired. I am trying to change to a 30 day plan. I have 70 dollars of credit. How do I do this. It does not let me change plans.
Hello everyone, I recently joined Public Mobile and I'm trying to setup my work e-mail on my phone. What is PM's outgoing SMTP server? Which port? Thanks!
Hi,My wife and I are new to PM, kindly advise if I should be posting in a different forum.As seen below, my wife took the previous promo to switch from Freedom to PM back in June 2017.I guess her first 3 months is up and time for payment when she rea...
i signed up for 6Gb 90 days old plan. my plan gone suddenly after first renewal. Need help
@CS_Agent I haven't been able to make any calls send any sms or use any data this morning.The top bar shows that I'm connected to public mobile and that I have a 4G connection but it doesnt work. I've already tried rebooting my phone, verifying my ap...
I m over charged my plan is 90 dollars for 3 months and I use to pay that all the time but last time on June 30 2017 they charge me 100.03 dollars and this month they again charge me 103.48. How can i get back the over charged amount of 23.51. Thx...
I live in ontario. I have global texting and canadawide calling. I also have 18gb data for 90 days. I came to alberta for a weeklong course. My mobile data worked for a day no problem. Now suddenly even when i turn on the data, it shows it is on, but...
I love the fact that you can now choose from as little as 500MB, however I'm not overly clear on the 3G and 4G part.Just curious however, if I change to 4G LTE plan (Im still on older pricing/plans) where I'd save $3.. my concern is what if I'm in a...
Paid for 2 g of data and it's only showing up as 1. ? Why is that
Hello everyone, I am looking to make the switch from Rogers to PM very soon and I have a few questions that I'm hoping can be answered here. Currently I have the Rogers Pay as U go prepaid service which is set to expire Oct 30, 2017 and I haven't fou...
I recently created an account with Public mobile and activated my number yet I realise now that I am not able to receive calls. I do receive texts. I can perform calls. This is highly frustrating and I need help ASAP. Why can I not receive calls? Is ...
Hi, I just switched to Public Mobile from Freedom. I have an unlocked iPhone 6, but cannot seem to get LTE. I just shows 3G but when I open Safari it can't load anything. In Settings > Mobile Data > Mobile Data Options > Mobile Data Network, only the...
