[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Sim invalid
Can someone please help me? I got through most of the activation / set up and then the site said there was an error and directed me back to page one.. and now my sim is invalid. I tried clearing the cache, I tried a different computer and a two di...
Resolved! Blocked number
I blocked someone's number for several hours and they are currently unblocked. My call log shows me how many times they have tried to call but is there any way to see what texts they have sent? I know other phone providers sends them again immediatel...
when my phone number is changed?
Yesterday, I put an application to use the existing phone number. But I have not heard the answer yet. When can I check?
Resolved! I cannot dial out
when I try to dial out, I am getting a message that my plan does not include talk. I can accept calls, but unable to dial out. I just started the $40 5GB unlimited calling plan on Dec 2.
Resolved! Exceed talk time and messages
That $10 30 days plan includes 50 minute talk time and 50 out going message. What happened if I used up all the talk time and message? Will it be additional charge per minute and per message? or I cannot use the phone to talk and text at all?
Resolved! Changed $40 Plan (with more GB/mth) on autopay - Received this notification
On my payment cycle at the end of Nov-2018, I changed from $40 4.5GB plan to $40 5GB plan. The appropriate amount was changed for the current month. However, on my account page, I am receiving the following notification. (I have been on autopay si...
Resolved! Creating account and bugged out half way
Hi,I was in the process of creating an account yesterday and it keep bugging out during the process payment part. It took my credit card # and processed the payment which my bank notified me, the phone number works too but I'm unable to access my acc...
I can't be reached on my new phone number
I got the plan in Montreal, I moved back to Toronto and I changed my number with the previous one wich I had before in Toronto, phone number was changed but I can't be reached on
Promotion / special offer for add-ons?
Has there ever been a promotion or "special" or "limited time" offer on any add-ons? Such as buy 3x1GB $30 data add-on for the price of 2 ($60) or a christmas special get 5GB add-on data for $90. etc Do you think there will ever be? If not, why not? ...
Unable to access self serve
It's been about an hour, I have tried different computers even my cell phone on a different connection, self serve is broken. Anyone else able to log in?
Resolved! Using data add-on with "no data" plan
If I buy a plan with the "no data" option but purchase a data add-on, will I be able to use the data add-on?
Unable to sign into self serve
Hi there, hope someone can help me as I am new to Public mobile. I signed up earlier tonight and on almost completion of the setup, I received an generic error message telling me to log out and log back in again. In doing so I am unable to log into m...
Auto pay
Trying to set up auto pay but it wont register my information
Account cancelled,but auto pay is active!!!
Account cancelled September but still taking payments thru my Visa...I need a full refund,as soon as possible
Error in charging
i joined Public mobile just a few hours ago.At first, i charged $10 plan.However, i changed from $10 plan to $30 plan right away.After charging, I saw my payment and it charged doubled.I think there's an error.Could you resolve this problem?
Change your phone number mistake
Hi,I made a mistake while porting out my phone number from Rogers.On the page to change my phone number , I specified te wrong account name. On submission, I didn't get any error message and I didn't get successful message either. When I go back to e...
Plan wont work
So I paid 35 for a plan and when I call and text it wont work when I make a call it says that I dont have an add on but I do I need assistance in fixing this
Resolved! Activating Sim and porting number
How long does it sit on the screen for registering your sim for ? It says "please wait while your activation is being processed" It's been sitting on that screen for 20 minutes just spinning.
Let's see if Public Mobile does 9.5GB
Let's see if Public Mobile does 9.5 @$43. In 3, 2, 1...https://www.iphoneincanada.ca/shaw/freedom-mobile-promo-plan-43-9gb-data/ No, I don't know anything and this is just speculation, but Chatr, Public, Lucky, Freedom seem to be do a pretty good jo...
Resolved! iPhone "Enable LTE" Question
Hi all, I have a somewhat dumb question that's mostly out of curiosity. On the iPhone (I have a 6s), under Settings-->Cellular-->Cellular Data options, there it the option to toggle "enable LTE". I realize that Public Mobile's 3g plans are really jus...
Porting from Rogers pay as you go
I signed up for Public Mobile this morning at 9AM EST. Everything seemed to go through successfully, I was very careful to make sure that all the info requested for porting my number over was correct. It's been almost 8 hours and I'm not able to se...
When Data mode is on I can make calls but am unable to access internet via browser and other apps
On data mode, I have phone service but no connection through Chrome, Gmail, no texting or other social media applications. I can turn off data mode and access wifi networks with success (eg. home and public)I have an LG G4 and have gone through the ...
Resolved! Transferring from Telus, wrong IMEI and error
A friend of mine signed up for public mobile, and is transferring her phone number from TELUS. On the final step of the registration, there was a an error: "Generic Error Oh no! It looks like something went wrong, but don’t panic." On my phone, I rec...
What is a network code
My daughter tried to connect her Samsung 6 phone but when we put in the SIM card, it says “enter network unlock code”. What does this mean.
Resolved! $40 for 4.5GB promo end date?
Can anyone let me know when this $40 for 4.5GB promo ends?https://www.publicmobile.ca/en/on/plans/40for4500MB-3Gspeed P.S. I tried searching first, but no luck.
Resolved! iPhone 7 Plus Mobile Hotspot question
Hi @CS_Agent,I am hoping this is an easy question to answer. I am looking to purchase the current promo 30-day plan (4.5GB for $40) for my iPhone 7 Plus. My key use will be to use the mobile hotspot on this device so that I can connect a wifi camera ...
reset password
i cant remember my passowrd to login and i requsted for it to be reset. i got the email to do that but the link says it has expired. what do i do now?
Resolved! SIM card shows as activated but I have no service
I have confirmed that my phone is compatible based on the IMEI number. (It is a Samsung S6.)When I first activated, I could not connect successfully to the network by entering my PIN when prompted by the phone. Moderator advised me that my phone was...
Resolved! I got charged twice this month. How do I get a refund?
Hello! I have auto-pay activated and my Visa was charged on November 26. However, it said my account was suspended because it didn't have any funds in it. I thought the auto-pay didn't work so I paid again. However, now I have two charges for this mo...
Resolved! account charged no service.
My account was set up and charged yesterday. I know my old phone number has successfully been transfered because I lost service on my old phone a few hours after setting up my account, however, I still don't have service on my new phone. I have check...
