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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My porting experience ~ tl;dr It was pretty awesome

Here's my review of the porting experience.I had actually never heard of PM until about a week ago. I had just taken out a plan with Wind and quickly realized their service was not going to meet my needs.After learning about PM and reading some revie...

LTE vs 3G - battery question

I understand the benefit of LTE over 3G but I'm wondering if turning off LTE on my iPhone 5S would give me noticeable battery improvements.3G speeds seem to be adequate for my needs so I'll happily take the extra battery life.

Thanks Public Mobile... :'(

Well... I used the service offering provided by PM for the last couple of weeks. While the service is great, and I love the community idea, it was just far too expensive for me (data was literally the killer). I switched today to Telus' other brand, ...

Pizza party - one year anniversary

So, I just wanted to share that Public Mobile threw an awesome pizza party for me yesterday. On top of the pizzas of my choice, they added Funnel cake sticks with caramel sauce. Thanks @Val_T for a great evening for me and friends. I tried upload...

Leaving PM - on the fence

It is with a heavy heart that I write this... I have 2 active Public Mobile (PM) lines which have both received a solid level of LTE data support for almost a year now. For the most part, I have had no issues with the service , however I have recent...

SMS plans - Does international SMS include Australia?

Title says it all. Can I text my AUS friends with the Interantional SMS plan? Thanks!

Samsung test drive promotion Galaxy Note 5 or Edge 6+

If you're an iPhone user you can try one of these Samsung phones for 30 days and it only costs $1. Just send it back prior to 30 days or you will be charged full price of the phones http://promo.samsungpromotions.com/ultimatetestdrive/ca/en/

Resolved! Lost phone, want to keep the same number

Hi, I lost my phone 5 days ago, I would like to keep my same number and plan, what should I do? (It was a Samsung Galaxy 3) Thanks!

Resolved! How long to deliver SIM Card

I ordered on Saturday with next day shipping option for $20. Ok understand that it is likely not Monday. But now it is Wednesday and still no SIM card. Has anybody experienced the same? Dont get answers form email inquieries and I needed that card ur...

Resolved! Business Inquiry

Dear Public Mobile, I recently opened a new company and I would like to offer your service's if that is possible. Could you please let me know who I should talk too about this and have the information messaged to me on my account for furthur contact ...

Koodo's community is off-line

Hello,Every so often, a customer or potential one criticizes PM because its site was down for maintenance, without advanced notice, in the wee hours of the morning. The inference was that PM was irresponsible for not giving advanced notice that the s...

Resolved! Visa Debit

Hello I'm new to public mobile and I'm trying to activate my sim card. It keeps rejecting my visa debit card. I have money in my bank account so why does it keep rejecting it? Filled it in exactly with spaces and without space and still it keeps gett...

Resolved! After the Fact

I received this e-mail from PM with the following. ("Your feedback is important to us so we can understand why you left Public Mobile. Please take a few minutes to complete this survey, facilitated by CICIC (whatever that is). Once you complete the...

Resolved! Public Mobile here. Sorry, we do not offer text messaging outside of Canada at this time.

I keep getting the message "Public Mobile here. Sorry, we do not offer text messaging outside of Canada at this time" after I send a text message. Anyone know why??

Sorry ,your login has been disabled

Hello, I am trying to log in to my account, but I get this message: "Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance." Please help me with this. Thanks,Nasim

Goodbye and good riddance, Wind...hello Public Mobile!

Ditched the gentle slow - dreadfully slow - breeze, otherwise known as Wind Mobile. How I could live in Toronto with a carrier still offering 4G is like saying I've switched from FTTN to a 36.6 dialup ISP.The literal second I switched to PM, it was l...

Resolved! Sign Into Network

Recently, whenever I turn on my data (3G) it tells me I have to sign into my network? I pay for data every month and am NOT maxed out this month, but I can't "sign into my network" and my data isn't working. I've got a first gen moto G and I've upgra...

Resolved! Rewards

I have been a loyal customer with public mobile for approximately 4 years. I kept meaning to look into the rewards program.Well today was the day. I feel kind of frustrated that despite my loyalty I guess I don't have the "right" plan to earn reward ...

Resolved! account still suspended after payment made

Hi, I know this topic has been posted before but I can't seem to find a solution. My payment was due yesterday to renew my account for my 30 day plan. Unfortunately I didn't make a payment until this evening. My account shows that I have made a payme...

Resolved! New Voicemail

Hi everyone, thanks for reading this. My question is about the new voicemail integration. I've been trying to call my voicemail from another phone as my phone is not working, think I may need a new one, anyways as you probably know it says that I mus...

My "PM NEWBIE "Review of signup, transfer and service

I signed up for PM about three weeks ago. I travel a grest deal around Ontario both in and way out of cities. After reading many people were having issues with signing up, transferring numbers and the reliability of service I had some serious concern...

Resolved! i cant use the message with i phone 6 plus

please if any one can help i cant send or receive photos messages with my new i phone 6 plus

Resolved! Account Suspension / Deactivation - Confusing System Information? Please help...

Here is a brief summary of my situation: My payment history shows the following 2 transactions. October 27, 2015 (Auto Pay Automatic Top-Up) for plan $XX. At this point, I noticed I had a positive $XX balance on my account - enough to cover the next ...

Resolved! Plan cancelation

Hello, I need to cancel the plan that I have with public but I couldn't call to anybody, so what can I do?

Public Lab Concoction and Implementation

I wonder, when will the wonderful list of goodies be ready, for prime time? Very anxious, and looking forward to seeing the roast beef of them all, in functionality, mmmmmm, yes, roaming with a side of mashed add-ons, data gauge to pour on that add-o...

Resolved! S4 mini gt-i9192 works?

Hi! S4 mini gt-i9192 works? Unlocked. Dual sim. Bought in brazil.I went on http://www.willmyphonework.net and shows that only 3G is ok.Thanks!!!

Auto reply

I've been reading this community forum for some time and for most of the problems that crop up, the same response is given in 90% of the time. "go to the contact us link and email Public Mobile " It would be a lot easier if for every post that has t...

Resolved! New Voicemail System Upgrade?

Anybody else curious about what this new Voicemail update entails? I'm surprised there aren't more posts about it in the community. Anyone else getting an error when they tried to export their Voicemail today? This is the link by the way: HTTP://voic...

Resolved! Deactivation

Hey ALL, How long my number will stay without topping up my account? The reason why I'm asking this is because I'm going away for 2 months and won't need my line abroad. Please advice

LG G3 D852G Experience on Public Mobile

Hello. I would like to post my experiences on Public Mobile with my LG G3 D852G. If you are not aware, the LG G3 comes in several different models. The most common model used on Rogers/Bell/Telus is the D852 model. The one for used on Videotron is th...