Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Test.
I ported my number from Fido when I activate the phone line. I am able to make call with my old number. But when people call me, they get a message saying that the phone number is not available. When I call Fido about canceling my old account, they s...
I have heard abut public mobile from my friend who was looking for a more convenient carrier. She did not like the idea of pre-paid and the fact that there is no phone support. But, in terms of my experience I am surprised how stores do not know abou...
Hello, I purchased an add-on of US roaming data (1GB for 20$), but now my account says it has a 20$ balance, and the addon is not visible in my Plan and Add-ons > My Add-ons > Current Add-Ons (is empty). Do I have to try again? I do not want the add...
I am in Canada but am travelling to the US on September 9th. My plan renews Sept 3. Can I add the add on (for US data) right before I leave or do I have to do it before my plan renews? Thank you!
I need to update my billing info but selfserve locked me out. I haven't recently changed my password, so I'm not sure what's up with that. I sent a PM to the mods to get help and am posting here as well, in case it helps. Why can't I just use 'rese...
Hi Folks, My frustration continues to moount. No one else from the @CS_Agent is picking up my request except for Abdallah who doesn't know what the F@ck he's doing. Here's his most recent response and my reply just now. Can anyone please help me? ...
I renewed my plan on July 31st and selected the option to have it renew immediately instead of waiting until the last day of my previous 3 month plan (which would have been August 2). I did try turning off and on my phone but this did not work. Need...
My friend just have new phone number from chatr 437-223-****. When I call him. It say that is long district .I need to add on . But his phone number is toronto number. My number is toronto number too. We just have different company. Why I can not cal...
tried too many times and locked me outi need to chnage my plan asap i left message with moderator team but havent heard yet
How to report Public Mobile company for giving users hard time and making their money stuck? Basically, they disable cell phone's service and charge them.
Moderators haven't replied since July 31, 2018, which show their professionalism. In return, they can't expect professionalism as well. I haven't been able to use my phone number since then. I was on AutoPay for a 90-day plan. My credit card was alre...
Moderators haven't replied since July 31, 2018, which show their professionalism. In return, they can't expect professionalism as well. I haven't been able to use my phone number since then. I was on AutoPay for a 90-day plan. My credit card was alre...
pourquoi ca prend tellement du temps pour avoir une répons, si on ecri une message publique on resoiv un message de ecri en privé, mais en privé ca repond pas ou message.Je suis desu depuie 3 jouree j'ecrie mon message plusior fopi et pas des repons...
I ordered a SIM card on line July 17 2018 and still haven't received it. My bank account shows that payment was successful.
It’s been a day for me and I still haven’t gotten any response from a moderator I’m not sure how long they usually take to respond back.
I bought a phone, SIM card and everything was set up at the store, couple hours later before I had the chance to set up my account I lost the SIM card, when I went to the store they let me buy a new SIM and told me to create an account and just go in...
Hi, I've paid for the $20 USA roaming combo plan (unlimited calling, unlimited texting, and 250 mb of data) this morning and confirmed that it has been added to my account. Data is working. Calling, SMS, MMS are not working. I've turned off phone, ta...
New activation and trying to port my number. I've sent a msg to mod team but haven't heard anything. Anyway to check on the status?
Help please. Bought a data add on July 22. I can see it in my transaction history but it never activated. Did the 2 steps. I can see the payment and the Data add on as 2 transactions.Still no data.
Activated phone yesterday. Had to get it unlocked. After that, SIM is saying No Service. Automatic payments were set up, and payment has been taken.
Hello there, Initially I got a sim and a 1 month account at the end of the July. The company gave me a 4 digit code however before I got home the phone was receiving txt's of different 4 codes. They had been changed! I get home to log on with my ema...
Hey There,I just convinced a friend of mine to switch from his current carrier to PM. Problem is, he ordered his SIM card 8 days ago and still no sign of it. Not a great start to say the least.Is there an issue with SIM cards at the moment (backlog...
Hi, mod team, I want to get my invoices. Can you help me?Because I need to file my cellphone bills to CRA for my businese. yesterday I sent a private message to mid team, but I am afraid nobody answer me or may be I @ the wrong person. Can someone he...
Hello,I am able to use "Always forward" option and can change numbers, disable, etc. But when I try changing "Forward when busy", "when unanswered" "when unreachable" the change doesn't go through, and not able to disable as well. It's stuck on this ...
I would like to buy another plan for my son like the one I have now at the same price, $65/90 days. The plans now are more expensive than the plan I bought last fall.
I woke up this morning and realised that my number had no service. This happened suddenly this morning. The signal bars were down completely and when i tried to call my number from another phone there was a message "this number is not in service" . I...
I just signed up with PM with their $40 for 4.5 gig deal and I've been noticing severe drain with cell standby. I also noticed that the 3G icon constantly flashes on while on WiFi. Should it be coming on while data is not in use? As you can see below...
I've used auto pay for more than 2 years and it always work. Last month I just change my plan, and after the plan change, with my auto-pay unchanged. Last month my account was auto-paid succesfully, but this time, it does not ! now my sim card has no...
