Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My acct has currently been suspended despite switching over to a brand new plan on Aug 6, 2017. i have paid $125 for the 3 month plan with 6GB data and unlimited talk an text. IT has not been a month yet and I am without services which is unaccepta...
@CS_Agent My account has been suspended and is asking for a payment. My credit card was charged the full amount for 1 month on Aug 14/2017Why am I being charged again and why is my account showing insufficient funds? I am very angry and want this fi...
I am missing a couple of friends on my account refer rewards. What should I do? I had them on my account at one point but I lost them; they are still with public mobile. Any help would be greatly appreciated. Thanks in advance.
Hi, My account has autopay but for some reason the payment didn't process and my account was suspended. I made a manual payment the same day and reactivated the account. I am able to make and receive calls. The phone would show the 4G icon at the top...
I changed plan (downgraded) a week ago now I'm suspended and can't call anyone.@CS_Agent please help!!!
My wife and I both have public mobile accounts. We signed up for the 90 day plan over the past 30 days and both have been suspended. I have PM the moderator_team but no response for the past hour. What is going on here?
My plan is on a 90 day plan and was suspended today stating I need to top up. July 18th I topped up my account on a 90 day plan moderator please help as I run a business and am a single mom of four. THIS CAN NOT HAPPEN IF SOMETHING GOES WRONG WITH MY...
Alright after one month where i had my line for 27$ btw thanks to have gave back my 10$ that was looking like stealing and rippin costumer, now I tried to add an amount of cash to my account. first i switched my one month plan to a 90 day plan it's ...
My phone stopped working today and when I called 611 there is an oustanding balance of $225.00 I have initially tried your service for 3 month, and got all data used in the first 2 months. Then decided I need more, so I choosen another (higher plan),...
@CS_Agent I understand that many people are experiencing the same issue where their account is suspended for no reason, so I'm sorry if I'm just clogging up the forums, but I really would like a resolution ASAP. I am not able to call as the plan is a...
Hello, i first activated my phone a little over a week ago, I activated the 90 day 12+6gb, Canada wide calling and texting plan at 240$. Now today my phone is not working, I can't send texts, calls, and my data isn't working either. Self serve and 61...
This morning I was working and noticed my cell was not working. I immediately looked online to find the problem and found my account was suspended. .. kinda **bleep**ty deal but what ever...I sent a email to the moderator explaining everything....Thi...
I started an account 1 month ago on a 90 day payment term. However as of today the account thinks it's due for renewal and Is now suspended until I pay another 120$ this does not make sense. Also I am on auto pay so if it thinks it needs more money (...
Hi there, My account got suspended, it says I didn't not pay but there was a payment on July 27, 2017 when I signed up for the account. Account #: 1000000xxxxxxxPhone #: 604-xxx-xxxx Also, I have been having issues recieving phone calls. They all g...
New 90 day service plans. Less than two weeks old. Woke up this morning with suspended service. Have messaged moderator_team. Is there an ETA on when these suspensions will be resolved and accounts restored?
I was referred to Public Mobile by a family member. Today I was a victim of the Account Suspended glitch and am waiting to get my account re-activated. They recieved a text saying that due to inactivity on my account they won't be getting the refer-a...
REPOSTED FOR VISIBILITY >> please feel free to copy and repost as needed Something has triggered a significant accounting system glitch. Some, not all, accounts are being suspended even though paid up. A queue seems to be building so please plan for ...
I was turned onto PM by my girlfriend who is looking to save us money. After trying to set up and port my number from Telus I have started reading terrible reviews. Accounts suspended for no reason, issues porting numbers, issues just getting started...
I paid my fees online in my account. The payment posted and my next payment due is showing for the future. but my phone does not work when i try to call or text. i have been patient. I waited, and also sent your moderator a private message. I have...
Just wondering if anyone has tried reactivating their expired current plans instead of waiting for mods to reply. and then dealing with credit refunds when the dust settles.
Account opened August 4 suspended August 18?? Is this normal??
My account got suspended and its only been 2 weeks. i dont know what happened. i can not text or call. i was on a 90 day plan
@CS_AgentI need some urgent help. My daughter's plan is listed as suspended....and she is about to leave on a trip....and we have no reliable service. This is aboslutely unacceptable. I PMed, but have no reply.
Hello I joined on the 16th of August and I was billed on the 16th for my 30 day plan and billed again for the same amount.
Hi there, I started an account July 13th (90 day plan)Pick & Pay This plan includes: - 3 Choices- 3GB at 4G LTE Speed- Unlimited International Text- Unlimited Provincial Talk I was charged $150 on my CC on July 14th and I have a confirmation number,...
Just private messaged the mods team, but this is absolutely ridiculous. Paid in full for 90 days + 2 add ons on August 11. Less than 30 days ago. My number was successfully ported over, and today my account shows:Your account has been suspended. Make...
Today, without warning, my phone and plan service was suspended. I switched to PM at the end of July and I'm supposed to pay every 90 days $120. It is only August 19th and when I tried to make a phone call, an automated voice said I don't have an act...
I purchased a US addon this morning, I am in the US.It shows up in my purchased items.I have restarted the phone, manually chosen the operator, automatically chosen the operator and unchecked and rechecked roaming. I am using and android phone.This i...
My wife's account got suspended after a month of usage (were on a 90 day plan). Auto pay is and was set up but her account got suspended.I had to process a payment to get her unsuspended. I looked at transaction history and there was none! How is tha...
Something has triggered a significant accounting system glitch. Some, not all, accounts are being suspended even though paid up. A queue seems to be building so please plan for at least a day without service.There is NOTHING you can do to fix this. T...
