Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, Re the current promotion offer of Oct 20-21 2018. If someone avails this offer, can he delay porting the number for another two months or so: if yes, would there be any charges porting the number later. Thanks
Hi, I signed up with Public Mobile yesterday, they gave me a new number. But I wanted to transfer my old number but the person in store said: I couldn’t. I went home and learnt that I could transfer my number. I followed the steps and only added my p...
Before finally making the switch to Public Mobile, I was with Virgin. I had a sixty dollar pre-pay plan that cost me $60 a month for: 1GB of data, 250 minutes local only, unlimited canada wide text (but pic messages cost 0.50 more to send) and then y...
I tried to activate my SIM and went through no problems to activate it, until my internet crashed when I pressed confirm on my payment info. After that, it kept saying Error 404 until I backed up to the first page, where it then said "Invalid SIM" af...
Hello I'm having trouble getting my Samsung S5 working on the PM network. My phone is unlocked and currently has a sim card from Bell and I'm located in Kenora Ontario. I bought my PM sim card at a Walmart in Winnipeg MB and registered it on the PM...
Im going to Korea for a month this December and will buy a sim card to use my phone in there.How do i know if my phone is locked or not and if mines locked, how can I unlock it?
I just moved to a new city and the local walmart shop doesn't sell PM SIM. I am looking at the business opportunity of becoming a local retailer for PM SIM and rechard cards. There is also the thought of a meetup group to discuss and solve common cu...
Hello, I have enjoyed PM service until now.But my only concern is I will leave Canda January 15th.My auto payment day is the last day of the month.Can I pay only half a month of January?I am currently using $40 per 30 Days service...
Hi,Today I have referred a friend to join PM, but he forgot to tell the associate in Walmart my number.Can you please help me add the rewards to my account?Thank you.@CS_Agent
Just what it says on the tin. Long story short of it is, after 5 years of good service from this provider, I changed which credit card I was using for autopay and it started trying to charge me every 10 days for a 30 day plan. After months of fight...
Hello, I have bought a new SIM card from WOWO Mobile at Scarborough. I am having trouble when trying to activate the simCard. After filling the form, and hitting Continue, the Page gives me an Error " Invalid SIM" Please Help me Thanks in Advance
I have two public mobile accounts, one with my old phone number and one with a temp. I accidentally transferred another old phone number to the number that I wanted to keep, and now it says that the number can't be transferred back to me! HELP!!!
I've been having an issue with dialing calls ever since I switched over to Public Mobile in September. I made a forum post and sent a message to the mod team a month ago, but have yet to hear back. Is this normal and have you guys experienced this? S...
So I just had my account debited for the 90 day autopay, a couple of days ago. There was no payment due again until January. I decided tonight that I wanted to change my plan to have LTE instead of 3G. The selfserve area of the site made it look very...
i have a plan with 500MB data on iphone 6s, and i am not able to use my data. usage is 0MB.what can i do to use my data?
I have moved to Winnipeg from Toronto and would like to switch to Public Mobile keeping the same Ontario number. Can I go to any Walmart or London Drugs location and transfer and activate Ontario plan? Also, will I be able to take advantage of activa...
Hi there, My plan: $120 per 90 daysStarting time: November 2016Loyalty reward: $3 Loyalty reward should be $6 if I undertand the rule correctly and $9 after January 2019 It doesn't appear I have a legacy plan. Am I missing something? Thanks in advan...
ok first make sure you do a manual payment and activate your plan (most have done this only to find themselves unable to use there phones) next go to report your phone lost or stolen deactivate your account wait a few minutes the report your phone fo...
I have paid for my plan using credit card. it is showing up the balance but my phone not yet activated
my account says active all payments went through correctly. Can not use my phone in anyway
Can someone help me? i couldn't find custom support contact info anywhere...
I am pretty mad. I have autopsy set up, and public mobile gave me my $2.00 reward for having it set as such. There is funds in my bank account, but they didn't take the payment, and now, I have no phone, no text, and no data. I am rather pissed about...
Hi!Looking to port my number from PC mobile. Can anyone help me?Andrea
I just subscribed for the $40.00 a month package and just received a text that a payment of $358.00 was applied to my credit card! What’s that about?
Hi I added a US roaming add-on to my plan since I am visiting the US for a day. However, any US numbers I have been trying to call didn't get through. Since it seems like the plan was a fail, I'd like to see if I can cancel it and get a refund. Just ...
Hi,How can I re-start my plan early? I've run out of data just a few days before my new period starts. Thanks
I'm wondering about all the places that one can buy a SIM.I know the stores:WalmartLondon DrugsWow MobileK MobileThe Mobile Shopsome Koodo outlets The question is: can they ALL do activations?If not all, then which ones? Thanks
My question is that my capital one card notified me saying $46.33 though it should only be $45 minus rewards..? thanks in advance VDubbin.
In need of puk number @CS_Agent
In need of puk number @CS_Agent
