Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, Just wanted to see if anyone here had any random charges from public mobile a few months after service cancellation(port out)? My parents were with PM until May and then we ported out to Koodo. But in August I received a random $3x.xx charge ...
Both me and my wife are public mobile customers while we are on vacation we keep her number as our main contactwe both have a minimum plan but my wife has the US talk text and data for 10 days at a time when I check my account this add on is a $20 bu...
I've been with Public Mobile for almost 3 years and I've had no issues until about a month ago. When at home my reception drops considerably. When in the basement I will have 1 bar or no connection. When in the kitchen above ground I will have anywhe...
I would like to purchase the $8 add on for USA roaming unlimited talk (10 days). I have a few question though before I buy it:-Does it cover local calls in USA only? Or can u also call to Canada for free?-Do u keep ure Canadian number?-And if someone...
Hello Iam trying to change my plan but cannot access self serve without my account being locked ive sent team messages for 2 days now and noone is answering what can i do
I just switched my plan this morning it was the first day the plan started (Started on Nov. 14 and it is Nov. 14 at 8:48AM).. So i accidently got the $20 plan instead of the $30 plan I wanted. I had to top up in order to switch it and am on autopay, ...
If I temporarily pause my account am I still eligible to earn community and referral rewards?Also what happens to any existing promotional balances that are already in my account?How does pausing an account affect the 1$ "Loyalty Pays" anniversary di...
Hi all I chose to change / reactivate my phone plan today (5 days prior to expiry due to being out of data and away from home ) .my credit card was charged and funds are showing in available funds however it has not actually taken the funds from thei...
I need help on activating my data plan. It used to be working then it was deactivated when my account balance is not enough to pay for my plan renewal (am on a $20 data plan only). I paid 8 hours ago and my account says Active. But I cannot connect t...
I changed my plan to $10 plan 30 days - 50 int’l texts, 50 canada wide minutes. I can’t make texts or calls. I had I guess one text go through to a long distance number (604 area code) I am in 306. Recording says local calls out of service area. I a...
Voucher from Canadian tire is not working. I'm pisted off. I cant pay online because I don't have a Visa at the moment. So what should I do??? My plan is expired today!
I got my number straight from Public Mobile. It was not a port from another provider. A few days ago, I moved to another city and decided to grab a local phone number, so I used the options that are available online for that. The move didn't work out...
My email was hacked , I can't get into my account, Ive made a new email but cannot log in, what now ??
Hello!I just activated my sim card and got the 40$ plan (4.5gb 3g speed). My phone is a Xiami Redmi pro 4 (China). The phone is supposedly compatible according to their website. I have try to configurate the APN settings still with no luck. I am wond...
WOW so far this is bad. I sent them a msg 3 hours asking something about my plan and no one answer anyways looks like I will be moving to Virgin Mobile they have same plan 2GB 4G LTE for $45 instead of $47. So sad to have to wait this much for a repr...
Starting a few weeks ago (as far as I can tell) I haven't been able to make outgoing local calls. My plan has unlimited local calls, but I haven't been able to make local calls recently. I recently changed my number to a Northwest Territories (Yellow...
I need help unlocking my phone - purchased SIM card am all set up with Public mobile-gotthe code to unlock my phone from previous carrier. I made too many attempts to put the codeinto phone (I am a senior and do not know about cel phones) now my pho...
Purchased a roaming plan for USA and data plan also 2 days ago. Just landed and data is working, but can’t make phone calls as it says I don’t have a roaming plan
Hello,I am looking to change my plan a few days before my current plan expires since I am out of data. I have went through self service 10+ times in the past two days to add funds, select the plan and options and choose "Change plan now", then "Yes, ...
I was following the guidance from the community and submitted a PM to the moderator. I have not heard anything back and need to resolve as I am travelling in the USA. My first note was yesterday and I have not yet heard anything back. What should ...
My phone number is not working. I refilled my account and changed my plan from "$35 1GB" to "$10 per 30 Days" yesterday. The payment went through and my account is active now. However, I cannot make any phone call. I got the voice message "sorry. I c...
I'm a new user, just opened a new account last night with a new phone. The number was ported from Rogers and I can dial out but anyone calling me gets a busy signal?? What's the problem?? Help!
So far, I did not receive the Refer-a-friend reward ($10.00) althought my friend notified me that he got the cell phone service from Public Mobile already ? Also, I found that the usage of calls & texts was charged not correctly based on my use sice ...
I ported my number out to Bell in Sep. due to lace of communication and poor services, my text never worked well.I was still being charged in Sep. 28 and Oct. 28 after ported my number out.I now realized the account is still active and I will be char...
Hi everyone! I recently started using Public Mobile. At first, I couldn't use the Internet when not on WiFi, but I configured my APN correctly thanks to this post, and now it works fine. I thought all my issues were solved, but a contact just sent me...
i locked my sim card i need puk number please
I upgraded my account to the $40 plan at 3 p.m this afternoon. It is now 10:30 p.m and while my phone still works, I still don't have internet. I have checked the APN settings, rebooted the phone and even pulled the sim for 60 seconds and still not w...
Hi all, I'm using an iPhone with iOS 11 and Public Mobile 32.0. I didn't realize this issue until today. Some of my co-workers group texted me and I was unable to receive the messages. I was basically in a WiFi environment today. I only got the messa...
Is the unlimited talk $20/month plan free for all incoming calls including international?I am looking for a plan that can recieve overseas calls for free and do not burn the entire prepaid balance instantly when a foreign call comes in. Which plan is...
how long i can get my phone working after i activate sim card
