Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey -- i get 2% cash back on my credit card for reoccurring bills, but my auto pay public mobile payments show up as "Other" -- anyone have any idea which vendor code public mobile falls under? should they be considered recurring bills?
Hi Guys, This morning I logged in to see if my data had rolled over to find that my account had been suspended because for some reason autopay didn't work. I have a couple problems: Thinking it was a payment issue: I changed cards, added funds and th...
Just noticed that July community rewards have been posted to my account. We should see an announcement today or tomorrow. Congrats to all who have received I always look forward to seeing the announcement and seeing who gets what!!!
My account shows status "Account Suspended" but with a balance of $172.I made a payment on the due date, Aug 7 when I noticed that autopay wasn't turned on for my new card.Now when I try to pay with my balance I see this:"Your account has already eno...
Message says I need an add on. This doesnt seem to align with the chart. I did already pay for add-ons (twice), but still no luck. I haven't been able to make outside province calls (Alberta) for a couple months. This is frustrating. Help!
Just curious, for the Huawei P10 Lite 32GB Octa Core 3GB RAM LTE International Version (Blue)Will This handset be compatible with the Telus HSPA+4G? 4FDD LTE: Band 2/4/5/7/28 UMTS (WCDMA) / HSPA+ / DC-HSDPA: Band 1/2/4/5/8 GSM / EDGE: 850/900/1800/19...
First time using this service, do I have to do anything to my phone, or do I just start roaming as soon as I cross border????? I have purchased the 10 day roaming package, one for my phone which is Iphone 7, and my wifes which is samsung 7.....thanks...
Hello, I paid for my plan by credit card although the payment was taken twice. I also changed my plan from the 3 month to the 1 month and was still charged the price of the 3 month plan. I would like the double payment to be refunded as well as the r...
I have long distance provincial plan paid tried calling my gf right beside me and says i dont have that plan . Then i try getting the plan change but it wants me to pay again wich ive just paid on the 3 rd . Where the solution or customer service to ...
Thought I would throw the question out there. Was wondering if you have to log into community to reply to a private message or if you can reply through email. I have email notifications to on, so was wondering if I could simply press reply.
Hello, everyone.If I purchase a 1GB data add-on, and then I exhaust my data and proceed to use up 400MB of the add-on, does that mean that I now have 600MB to use next period or anyone in the future?
Hi Everyone, I'm in Australia and plan to swap my PM SIM card for an Optus SIM card while I'm here so that I can make calls back home. When I went to activate the new SIM, it gave me the option of using my current PM number... if I do so, will I lose...
I setup my wife to public mobile this morning. However, it wouldn't accept her credit card. It cited issues with the provider of the CC. At that point I figured my CC was accepted for my account so why not just use it instead. So I signed up using th...
I'm trying to change my plan, I d'ont need data anymore. I tryed to make a change and pay for it, but the system still want the extra money for my old plan to reactivate my acount. I d'ont want to pay 50$ bucks anymore and just need a telephone line
I am going to Asia soon and I know I cannot receive international calls since PM doesn't support roaming in Asia so I want to know if I am in Asia, can I receive texts and can I text? Thanks
Hi i have 1 line with public that has the $25 talk and text and i have the $60 dollar plan with freedom for $38. I am thinking about combining them both and getting a $60 dollar plan maybe $100 with telus since I will be getting a 30% off. I don't kn...
Hello,I just purchased a sim card today and activated service. I do not know if it was due to ad block being enabled, an issue with something else on my end, or if it was a mistake with the website, but I set up my phone plan to be 90 days, unlimited...
I will be traveling from Vancouver to Montreal and Toronto next month. I am wondering if I can use my data over on the east coast?My current plan is for 90 days and includes:- 12GB Data- Unlimited International Text- Unlimited Provincial TalkI assume...
I had issues trying to activate a SIM card as I couldn't get past the credit card payment stage. I tried multiple credit card with different instituions. The Public Mobile moderator team had to help me activate the SIM card using a new number and the...
Hi, I need help from a mod please! @CS_Agent can you help me out? I have the "Pick & Pay" with $120 per 90 Days. My paymet due day was today - Aug 6, 2017 - however it did not proces because my credit card on file expired so autonew didn't work. I tr...
Hi,Can a mod please check my credit card which is attached to my account. It seems that a change which was made 2+ months ago was not reflected for autopay. My previous card was charged, not the one which I have setup through self serve. I just went ...
I have lost my ability to log in to my account after I ported my phone number to another carrier. I should still be able to log in and manage my account because I have not cancelled it. I still have minutes remaining and I am still on auto pay......
I ordered usa addon for text and calling, but it has heen more than one day, and still mot working.Anybody can help?
Hi, I'm on the public mobile website - when I go to --- Plans & Add Ons --- Data and Add-on Usage the page is blank. There is no chart. Does this mean I have used up all my data?
Hi, There's a $22 payment credited in my account that I don't know what it's for. Can you please tell me? I attached a copy of the payment on June 20.
My account has been suspended but I can't make a payment to reactivate it. Please help.
I have a general question. Could a phone be locked to a carrier(ex: Telus), and still be a fake one. If yes, how can we check it.Thanks
I dropped my phone in a Lake and could not recover it. I have since purchased a new phone and Public Mobile Sim. My question is how do I get my old number back on this new sim Im about to register?
We're currently experiencing connectivity issues. We apologize for the inconvenience. Please try again later. I have been getting this message all day while trying to use data. I have no problem using wifi.Just wondering what's up?Any info?
