Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,Every so often, a customer or potential one criticizes PM because its site was down for maintenance, without advanced notice, in the wee hours of the morning. The inference was that PM was irresponsible for not giving advanced notice that the s...
Hello I'm new to public mobile and I'm trying to activate my sim card. It keeps rejecting my visa debit card. I have money in my bank account so why does it keep rejecting it? Filled it in exactly with spaces and without space and still it keeps gett...
I received this e-mail from PM with the following. ("Your feedback is important to us so we can understand why you left Public Mobile. Please take a few minutes to complete this survey, facilitated by CICIC (whatever that is). Once you complete the...
I keep getting the message "Public Mobile here. Sorry, we do not offer text messaging outside of Canada at this time" after I send a text message. Anyone know why??
Hello, I am trying to log in to my account, but I get this message: "Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance." Please help me with this. Thanks,Nasim
Ditched the gentle slow - dreadfully slow - breeze, otherwise known as Wind Mobile. How I could live in Toronto with a carrier still offering 4G is like saying I've switched from FTTN to a 36.6 dialup ISP.The literal second I switched to PM, it was l...
Recently, whenever I turn on my data (3G) it tells me I have to sign into my network? I pay for data every month and am NOT maxed out this month, but I can't "sign into my network" and my data isn't working. I've got a first gen moto G and I've upgra...
I have been a loyal customer with public mobile for approximately 4 years. I kept meaning to look into the rewards program.Well today was the day. I feel kind of frustrated that despite my loyalty I guess I don't have the "right" plan to earn reward ...
Hi, I know this topic has been posted before but I can't seem to find a solution. My payment was due yesterday to renew my account for my 30 day plan. Unfortunately I didn't make a payment until this evening. My account shows that I have made a payme...
Hi everyone, thanks for reading this. My question is about the new voicemail integration. I've been trying to call my voicemail from another phone as my phone is not working, think I may need a new one, anyways as you probably know it says that I mus...
I signed up for PM about three weeks ago. I travel a grest deal around Ontario both in and way out of cities. After reading many people were having issues with signing up, transferring numbers and the reliability of service I had some serious concern...
please if any one can help i cant send or receive photos messages with my new i phone 6 plus
Here is a brief summary of my situation: My payment history shows the following 2 transactions. October 27, 2015 (Auto Pay Automatic Top-Up) for plan $XX. At this point, I noticed I had a positive $XX balance on my account - enough to cover the next ...
Hello, I need to cancel the plan that I have with public but I couldn't call to anybody, so what can I do?
I wonder, when will the wonderful list of goodies be ready, for prime time? Very anxious, and looking forward to seeing the roast beef of them all, in functionality, mmmmmm, yes, roaming with a side of mashed add-ons, data gauge to pour on that add-o...
Hi! S4 mini gt-i9192 works? Unlocked. Dual sim. Bought in brazil.I went on http://www.willmyphonework.net and shows that only 3G is ok.Thanks!!!
I've been reading this community forum for some time and for most of the problems that crop up, the same response is given in 90% of the time. "go to the contact us link and email Public Mobile " It would be a lot easier if for every post that has t...
Anybody else curious about what this new Voicemail update entails? I'm surprised there aren't more posts about it in the community. Anyone else getting an error when they tried to export their Voicemail today? This is the link by the way: HTTP://voic...
Hey ALL, How long my number will stay without topping up my account? The reason why I'm asking this is because I'm going away for 2 months and won't need my line abroad. Please advice
Hello. I would like to post my experiences on Public Mobile with my LG G3 D852G. If you are not aware, the LG G3 comes in several different models. The most common model used on Rogers/Bell/Telus is the D852 model. The one for used on Videotron is th...
May be this question asked beforeBut for my satisfication I want to ask this question againPlease confirm me that UNLOCKED BlackBerry Z10 STL100-3is compatible with Public Mobile or notI just lost my cellphone and now want to renewmy plan with thi...
Was trying to activate a new account for my father in law. Got to the end and it hung. Now it says system is down for maintenance. Anyone know when it will come back up?
Hello,Being of a modest nature, @Luddite didn't want to have a fuss made over today, his birthday. I'm therefore taking the liberty to do so.HAPPY BIRTHDAY @Luddite!@Luddite will be here later on, after taking Geritol. Please wish him a happy birthda...
I just read that telus is raising rates by $5 for certain plans. Since public mobile is owned by Telus, does this mean that the price increase will trickle down to PM subscribers?
Hey all, I'm checking to see if anyone else is facing the same problem as me. For the last several days - maybe a week or so, I've been unable to post a picture as part of a post (whether in a new thread or a reply). When I click the "Photos" button ...
Has day 10 winner been posted of #14DaysOfGiveaways
I tried to place a call to 844 number from 514 area.I received the message that I don't hava an active long distance addon. I should not reqire one. Could you help me understand why this is happening?
Hello Everyone, I am hoping to get some help with my account. I recently received my sim card, activated it yesterday after i have chosen a plan (canada wide talk, canada wide text and 1GB of data). i haven't really tested the data until today when i...
I've come to know that if there is ever a place to find quality support about Public Mobile or about any phone, then the community is the best place to come. My question this evening consits of the U.S. Moto G 3rd Gen. I guess you could call me...
Hello, For the past four days, I have not been able to place or receive phone calls on my Public Mobile phone. I am signed up for the "Pick and Pay" service, a 90 day pass. According to the self serve, it will expire Feb 3, 2016. This plan includes:-...
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