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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Renewed plan, not in effect?

Hi, I've manually bought a new plan, 10 days, Canada wide call, unlimited text and 2 GB data + 2 GB bonus.I paid, the money went in, it all shows at current plan, but I'm unable to call, text, or use the internet.When I call someone I get the respons...

Fido's counter offer from last fall promo going up in price

Everyone remembers and wants the return of the 2016 Fall Promo. You may also remember that caused other carriers to offer similar promos. Fido was one of them. Fido just announced that if you are on that promo from last fall, their price is going up ...

The phone number entered is invalid or you may have created your profile already. If you've forgot

I'm trying to Register but I get this message: "The phone number entered is invalid or you may have created your profile already. If you've forgot" Please Advice

Resolved! My plan has expired

I posted about this yesterday but still haven’t had a resolution - my plan is showing expired and account suspended. My plan was supposed to renew yesterday and there were available funds in my account. Pls resolve this ASAP - I need my data for my w...

Crunching the numbers

I'm currently with Telus and looking at other options. The plan I would be considering with PM would be about $40 and taxes. Currently my plan with Telus is $65 with 3gb shared data with my wife, Unlimited talk/text etc. - eligible for a free upgrade...

Us add-on review

Just wanted to share my experience with the USA add-on, and it was pretty good. To start I added funds before leaving on my trip so that I could activate by phone when needed as opposed to instantly. (Probably a not needed step but wanted to avoid a...

Auto Pay Failed and Service Suspended

So I checked that my account is set up with auto pay and it is but it didn't got thru and my service isn't working. Now what?

Auto Pay not accepting my working card, One Time payment not accepting my working card

I signed up for autopay and it worked the first time. Now it says the card not accepted. Even though there are funds available. I have removed the card and re added it and it still won't take it. I even tried a one time payment and it wont take it. I...

how to change plan when not enough funds to renew

I'd like to know how to change my plan when I don't have not enough funds in my account to renew? My plan expired, I added money to account but less than the cost to renew the plan - I want to change my plan to a lesser amount so I can use my phone n...

Resolved! Urgent: Your account has been suspended

Hi folks, I just sent the below message to the Moderator Team but I haven't had a response and I'm not sure if there is anything else I can do. I currently don't have service and my credit card on file is active. Why didn't autopay automatically char...

Bar/not Android but just button type of telephones working with Public Mobile

Hi there,I don't use either text messages or data.Thus I wanted to buy a bar type phone (Not Android, but just with buttons).What are the telephones types/brands I can buy to use with Public Mobile?

Locked out of account

Hello, My name is Richard Kassouf, I was locked out of my account. I was trying to get in and update auto pay as my card was compromised last month and forgot to update the info on here. Now my phone doesn't work and I have to use it for work tomor...

Account does not exist

I set up an account for my brother in law. He rec'd a confirmation email and has service. However his account does not seem to exist. If we try to log on with his email and password it does not work. If I try "forgot password" it says the email add...

Changing Credit Card Info after Account Suspension

My account has been suspended because the rate went up by $1 and Public Mobile did not have the expiry date on my new credit card. Now I can't make the payment or upgrade my credit card info. The "Payment" option on the PM website does not allow for ...

Unable to make payments on my account

Hey all, I PM'd the mod team already, but figured I'd drop a quick post here since we're outside of support hours, and maybe there's something obvious I'm missing. I had signed up for autopay on 2 seperate accounts (mine and my husbands). The credit ...

payment

i am after paying for my bill twice and now it won;t let me make any calls.

Can’t send texts now? Wtf?.

So just today I was trying to send a text and it wouldn’t go threw.restarted my phone (iPhone) and still wouldn’t send. Made a call and that was fine. Switched to my Nexus and same thing. Text won’t send, but calls work. Wtf??checked my account and e...

AutoPay failure

Hi,I registered to AutoPay since I've joined Public Mobile Community, three months ago. Yesterday, October 21st, my plan was desactivated due to an absence of payment. The blance was 81$-6$ (6$ off when you register to AutoPay) = 75$. Then, I logged ...

Resolved! Umidigi Crystal

Good morning ! Looking for a bit of help Would the Umidigi Crystal get reception on the Public Mobile Network (Telus) ? Thank you as always! Umidigi Crystal 2G: GSM 850/900/1800/1900MHz 3G: WCDMA 900/2100MHz 4G: FDD-LTE 800/1800/2100/2600MHz

Cant accsess my account even after resetting rhe password

For 3 days now I have been trying to get into my account I have reset my password numerous times ans still cant sign in.?. What do I do to get into ny account?

Resolved! New SIM card no service

Hi, today I bought a new Public mobile SIM card, I successfully registered an account with new phone number. However, my phone shows me No service and it doesn't know the phone number attached to that card. my public mobile dashboard shows that my ac...

Account suspension

Hello, it appears my account has been suspened even though I have Autopay enabled and sufficient funds were available. Any mod assistance would be appreciated. TIA.

registration fail, invalid sim card

hi. i just got my sim card today. and i went to the activation page, i put my informaiton and prot my number, picked the plan, but on the last page of the activation(where autopay is) , it said i got some error after i clicked confirm. i choice the 3...

Regarding, My add-on.

When I got the public mobile, I had add-on for 200 min long distance.and I received msg from public mobile. I have only 10 min left for long distance, soI paid $15.75 for 400 min long distance add-on last July 27 by credit card but I realizedI can no...

Resolved! My iPhone 6 Plus doesn't work with PM.

I know the sim card works, it works on my iPhone 5. On my iPhone 6 though, it doesn't let me move past the activation screen. It shows a signal at the top left corner. It still says that SIM Not Supported. How can I fix this?

AutoPay On. Service Suspended

Public Mobile needs to fix their payment system, or at the very least do something so that when something goes wrong on their end customers still get service for a period of time. Ex. If a plan shows up as 'suspended ot expired' allow for calling/tex...

Resolved! Accidental Phone Number Change

Hi Public Mobile + Community!I'm a new customer (thank you for providing us with an alternative to the big telecom companies), and have been enjoying the telephone service I've received thus far! As I was given a random number when I signed up for m...

Pay for service and not working

Same problem please contact me I’m mad

What Should my next phone be?

Ok not in need of a new phone yet,but with the innevitale downfall of W10M I need to start to do some research and looking around. I have only had iPhone before my Windows phone and want to look at Android. I don't see paying huge dollars $1500 for...

Resolved! Bill Due October 25th, can I push it to now?

Hi moderator team, can I reset my bill now? I ran out of data and hoping that's an option for me. Thank you

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