Added 70$ to my account, and now only have 30, with no add on, or internet working????
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01-02-2019 04:28 PM - edited 01-05-2022 06:24 AM
I need assistance in this. I have added money, added a add on of 30. and now it says i have 30 on my account...WHY??
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01-03-2019 03:04 PM
If you're last payment didn't go through or was rejected then the $40 missing may be gone to cover that fee... but unlikely since your internet is not working. I would think you may have switched your plan. Go into your profile and review your plan to ensure it is the same as you previously selected.
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01-03-2019 02:55 PM
Are you sure you chose an Add On? It sounds like you may have switched your actual plan maybe.
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01-02-2019 04:53 PM
@LRomeo wrote:I need assistance in this. I have added money, added a add on of 30. and now it says i have 30 on my account...WHY??
What all add-ons do you think you bought?
40 bucks of add-ons is a lot.
Did you maybe buy US Roaming add-ons?
Maybe restart your phone. Turn on data.
Your overview page would be helpful as above.
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01-02-2019 04:35 PM
@LRomeo wrote:I need assistance in this. I have added money, added a add on of 30. and now it says i have 30 on my account...WHY??
Are you able to post a screen shot of your account overview page (with personal info removed) and your payment history page. So you added $70 and saw it in Available funds then purchased an addon for $30 and now it is only showing $30 left in Available Funds?
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