Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi there, Was wondering if I can activate a new plan with the Boxing Week Savings plan?I have been with Public Mobile for the past 2 - 3 years? I couldn't really get a straight answer from the moderator ... So had to come here. https://publicmobile...
I am hoping someone can help me out. I registered my email during the black Friday sale and then activated my account by porting over my phone number from Rogers at the beginning of December. I have now received my January bill and there is still n...
I’ve added twice now the US Roaming add on. I first added the talk and text for $15 but when I arrived in the US my phone would work ( I’ve done this in the past with no issues and have all my settings correct). So I added another plan with talk/ txt...
hi everyone, I've been with public for about 6 months now and I've been receiving my $2 auto-pay rewards regularly. About a week ago I convinced my family members to switch and I set up the accounts myself using my code, all worked without any hiccu...
is it:1) registering/activating a new SIM/account?2) selecting/activating a month of service/plan? the reason I'm asking is that in other areas of the forum it sounds like existing PM users are able to take advantage of new promos, and I'd like to un...
Obviously my brand new SIM isn't invalid. I'm not buying yet another one (this is the 3rd after one successful and one that was also purchased new from London Drugs and never worked and I got no help from Public other than told to eat the cost and bu...
I’ve had a broken iPhone 7 for a while that I got from a friend sometime this past summer. I recently decided to get it fixed and afterwards use it. However I realized that the phone is locked to Rogers. After going to their support I was told I need...
I submitted my e-mail for the boxing week promotion after i had already activated my service on Dec 26th.Will the promotion automatically show up in my account?
On sign up I was texted by public and told they were having trouble transferring the number because of an incorrect ESN/MEID. I was told they would phone shortly. This was yesterday at 2:00pm and then I never heard from them. This is frustrating what...
Yesterday during a call the line went dead - my minutes were up. I had bought a 500 minute add on a month ago but I can't access them, I also don't get incoming calls and can't access voicemail. Ideas?
Hi gang,I've $35 credit on my account, the bill due tomorrow is said to be $30, but I get a text saying I don't have enough funds and the plan will end tomorrow. Does anyone understand this
Hi,My roommate gave me her old iPhone 5c after my Pixel crashed (rip), and I'm having trouble unlocking it. It says that the SIM is unsupported, so I used her current cell to call the T-Mobile helpline. They ("they" being a computer) told me that the...
Is the referral code on your account a one time thing or can it be given out multiple times?Also is there a forum here where people post their codes?Thanks.
Hello I have a Coolpad snap and I cant send pictures, everything else works including receiving pictures, text and voice. Already checked APN settings and talked to a troubleshooting staff member, but now they have stopped trying to help. Anyone else...
Hi all, Just wondering if it is possible to enter the name and code of the person who referred me to PM after registration? I just joined PM a few days ago and mistakenly forgot to enter their code at the time of registration. Is this possible afte...
Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information. I have received thi...
Hi everyone,I am trying to create an account for my parents who don't know anything about cell phones and technology. When I try to create the account, it asks me to enter a phone number to which public mobile will send a 6 digits code. The proble...
