Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have the $25 plan and I paid the $25 not long ago. However, I can't send or recieve any texts or calls. I checked in Self Serve to see if the payment had gone through, and it did. What should I do? I don't want this to be a waste of $25.
I paid 35$ for the 1gb unlimited texting and calling plan and meant to be on the 60$ plan for 8.5gb with autopay. We got hit with a hurricane here in Nova Scotia and have no power so I used all the data in 1 dat, and am not able to contact you guys t...
Hello, I added a USA call, text, and data addon and it is not working. I am currently in the USA and I cannot send texts, call or use data. Can you please help me? Regards, Hpatel
Try to call a local number which has been called successfully many times. The automatic voice says I don’t have a long distance plan.
Hello i have set up for auto pay and it came out of my account yesterday but my 3g has not been added. It says I have used all my data even though I only paid for the renewal yesterday. Can someone help please
i have 100 min. plan. when i try to make a call i get message talk not included in plan. if i call new p.m. number i get busy signal.
The $10 plan says 50 outgoing “International texts”. Are the incoming unlimited texts also “International “ because it doesn’t say so?
i think xxxxxxxxx@xxxxx.xxx was used it should be xxxxxxxxxx@xxxxx.com now we can't sign in. edited by comuptergeek541: personal information removed
Hi I havent been able to make or recieve calls or access my voicemail for 3 days now. Can someone please help me.It keeps saying no active long distance add on when I call voicemail.Text and data work fine.I need to be able to make and recieve calls ...
I cannot buy the prepaid cards where I live. How can I buy one time use minutes for her? Thanks for any help. I can use my visa to pay for it.
Recently discovered Datally: data saving app by Google that lets you set a daily data limit and other data saving features. You can do some of this within Androids settings but the daily limit is a great feature to make sure you don't go over your da...
will this service work on any phone
I switched my credit card payment from AMex to Mastercard and now I'm getting charged by both cards. I called Amex and they said I have to talk to Public Mobile. Who do I contact for this?
Hi I have two public mobile numbers and both are having enough data package balance left. Since last night our both numbers data package is not connecting. Is it any technical issue after yesterday’s Hurricane in Halifax. We are using the numbers in ...
So I paid my phone bill while on a trip to the maritimes and realized i dont have my sim card with me. I cant cant use the services and I need a refund. Thanks for the help
How do I change plans?
It's been a few days since I've got Public mobile sim card and it just stopped providing data to my cellphone. Some of apps like Google maps, Google chrome, and others simply don't work.Just apps of social media works well.
Hi Everyone, I picked up a SIM tonight at Walmart as I've had a friend who's been raving about Public Mobile for months. I didn't have her referral code on me at the time of account creation and she didn't respond quick enough for me over social med...
I am set up on auto pay. Got a text message this morning thanking me for payment. Now I get this message"don't have an active plan..." when I am trying to call out.- Auto pay has always been my method of payment.- i have more than enough in my accoun...
Hello,my autopay payment was ignored by Public mobile today. It appears in my payment history of Public mobile and my bank provider (both screenshots attached), but it was not recognized bu the cell network and I could not make any call today until I...
My account was overcharged and the credit and loyalty wasn’t applied to my account. Who monitored the billing on our account? Mod please rectify my concerns. This isn’t good for use your loyal and long standing customers
Hi there! I have paid $25 for my plan however my phone hasn’t been reactivated since 2 days ago. How can I get assistance on this matter?
Hi There, I bought an add on for $10 (200mb) the payment was successful I see the credit on account but I can’t use internet many thanks
Hi i signed up this evening because of the promotion public mobile has on right now where you next 30 days are $0 if you sign up on either Sept 7 or 8 but i don't see the rewards showing up on my account after activating my account
As most people just want fast easy solutions, and after virtually everything going wrong (still not resolved) found "Simon chat", I was impressed actually as to how helpful and virtually seamless it was.. Was finally able to send a message to a "huma...
I sent a request to Moderator_Team yesterday and have not heard back from them. Should I be concerned? How can I review my original post?
I attempted to port my old number but it failed and I was given a number similar to the one requested but already used by someone else. Now he recieves my calls and texts while we both have the same number. Do the Mobile staff respond on this page o...
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