Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi i signed up this evening because of the promotion public mobile has on right now where you next 30 days are $0 if you sign up on either Sept 7 or 8 but i don't see the rewards showing up on my account after activating my account
As most people just want fast easy solutions, and after virtually everything going wrong (still not resolved) found "Simon chat", I was impressed actually as to how helpful and virtually seamless it was.. Was finally able to send a message to a "huma...
I sent a request to Moderator_Team yesterday and have not heard back from them. Should I be concerned? How can I review my original post?
I attempted to port my old number but it failed and I was given a number similar to the one requested but already used by someone else. Now he recieves my calls and texts while we both have the same number. Do the Mobile staff respond on this page o...
I activated a new line for my cousin a few hours ago, she wanted to share her referral code with her friends who will also be activating this weekend to take advantage of the 30 days free promo however her referral code is nowhere to be found.Here ar...
J'ai une ancienne SIM CARD de Public Mobile que je veux réactiver et en meme temps l'utiliser et garder le meme numéro que j'utilise ACTUELLEMENT avec KOODO.lorsque je rentre ses 19 chiffres pour la réactiver, le systeme la refuse en disant INVALID N...
I have autopay set up. For some reason my rewards were applied after the autopay payment and the payment disappeared from my balance. It shows up in my transaction history as $25 (my total plan charges). Then suddenly it's gone and $8 of rewards are ...
My plan is $25 unlimited calls in Canada and unlimited international text messages. I found I cannot send any message to international phones. Asking for help! Thanks
I've tried to reset my self serve password with an email link and the link was broken or expired. I am now locked out if my account. How can I have my account password reset? I'm trying put an add on on my plan.
I got an alcatel go flip with public mobile and I'm trying to set up my email. I use gmail, and when I go to manual setup and enter all the information it always says invalid username or password. I am 100 percent sure that I have entered the correct...
So I activated my new public mobile sim card a few days ago and my calls and texts work but when I turn on my data nothing happens. It doesn't connect to the network at all. My account says I've used 5mb of my 1gb but it has never actually connected ...
Hi,I've forgotten my password and I need to reset it.When I try to reset my password, after I enter my email I get the message: An error has occurred. Just a heads up that the security question is case sensitive. Please try again.The box shows up to...
I have a previous number on Koodo that I would like to port to Public Mobile. Please put me in contact with an administrator so that I can do that.
Hello, I'm just curious as the title suggests if there are any flip phone users here and if you are one I applaud you, sincerely. To add a bit more substance to this thread, would you care to share why you use your flip phone? I'm in between the smar...
I got an old Iphone unlocked from our carrier for my son to use. ordered a public mobile sim, activated today, but still can't get it to work. If I check the usage on my account it shows a 4 second outgoing call from the assigned phone number, but we...
Hi, I just ported my number to Public Mobile. I waited several hours, then Public Mobile sent me a text saying that my transfer request was successful. I can't call any number. It gives me a message saying that the number is long distance and that's ...
I just signed up and activated a line, I used a referral code (they already show the $1.00 reward) but I don't see the one time $10.00 credit on my account?
I just activated a new line, used RBCREWARDS promo, paid with an RBC credit card but I dont see the $10.00 off and the extra 5gb in my online overview?Can someone check this for me?
HiMe and the wife (wife mostly) cause i notice it when calling her, are having alot of calls going right to voicemail without even ringing once,have tried rebooting,shuting the phone of than on,dosnt seems to make a differance.Also on my phone lately...
Hello,I signed myself and two other family members up at Walmart (Barrie South) a few days ago. I asked about getting the Refer a Friend discount for my two kids, and the Sales Rep told me that I could do that later from home.I registered my accoun...
Just subscribed to the $25 plan. I like the unlimited talk, text and 1GB data. But can we have the voicemail removed?
Hi Mary! I'm having issues activating my new sim card. I got the $40 deal with unlimited calling and texting and with 4.5GB data. I went through the application process online and just as I pressed "activate", it took me to a page that said "file not...
Hi,Got the email announcement of the Flash Sale, the English text reads "Get your next 30 days of service for $0!", while the French text says "Obtenez une carte SIM et 30 jours de service à 0 $!". My French isn't that great, but I think that roughly...
Hi, I currently have some available funds in my account, but I would like to set up an autopay for next month onwards. Should I set it up right now after the payment for this month is deducted, or wait till the available funds on my account are zero?...
I have an phone plan which includes unlimited province calling (Ontario) but I am not able to call an area code 647 615 #### number. Can the moderator look into this and advise?
Someone can help me how can i update my credit card details?
Hello,I paid $20 for roaming talk/text/data on the September 6th but never received the services. I just now paid $25 for roaming talk/text/250 data and the service is now working. How do I get reimbursed the $20 to my credit card? My credit card inf...
hey guys i've tried to change phone numbers many times and everytime its says phone number change failed...??? my account is active...do you know why??thanks.
Hi,I have a $25 plan, with 1GB Internet for some reason I can't get internet. I checked APN settings, everything is OK. When logged in to my account Data is not showing. Please help.Thnaks
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