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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1917 Views
  • 24 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30251 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42016 Views
  • 185 replies
  • 29 Bravos

Phone Data won't work

Uploaded my account 1 week prior to due date.  Got a message warning of possible  fraudulent activity.  Changed account password with another divice.  Phone still won't work.  Resarted devices.   I don't know what to do to make this work. Thank you. ...

Re: Over payment charged !!!

I've been overcharged.  A payment of $69 was taken by autopay. There's been no  plan changes no data or calling overages and to top it all off no phone service. I don't care to discuss why,it irrelevant. I need service back now. And the charges rever...

dmacdougall by Good Citizen / Bon Citoyen
  • 4027 Views
  • 44 replies
  • 0 Bravos

Resolved! SIM Card Activation Error

Hi, I ordered and received a Public Mobile SIM Card today. After filling out the form to create a new account and to activate it, I keep receiving the following error on  www.activate.publicmobile.ca Generic ErrorOh no! It looks like something went w...

ps1618 by Great Neighbour / Super Voisin
  • 3198 Views
  • 16 replies
  • 0 Bravos

Only have 500mb of data when I should have 500+500mb

I was capped when I hit 500mb usage when my plan clearly says I have 500+500mb because I use autopay on the $25 plan. Why does this happen and how can I get the 500mb bonus back? Thanks

123egg by Great Neighbour / Super Voisin
  • 1333 Views
  • 8 replies
  • 1 Bravos

Payments methods

Hi, there is another method of payments besides of credit cards? I don’t have vouchers.Paypall? Online banking? Debit card?Thanks

Viktoria by Great Neighbour / Super Voisin
  • 1033 Views
  • 5 replies
  • 0 Bravos

Resolved! New sim card

I bought a new sim card because my old one broke, but I wanted to keep the same plan. How would I transfer my plan from the old sim card to the new one.

Resolved! Data Top Up

Pls how do I top up my data

Dammy by Good Citizen / Bon Citoyen
  • 2162 Views
  • 13 replies
  • 0 Bravos

Resolved! New phone number is calling someone else

I just registered a brand new SIM card and got a brand new phone number. I can make outgoing calls. But I cannot receive text messages or phone calls. When I call my new number a woman answers. Not me. How is it that I have an outgoing phone number b...

6kec2000 by Good Citizen / Bon Citoyen
  • 2701 Views
  • 18 replies
  • 0 Bravos

Resolved! Lost my SIM card

I activated a sim card yesterday, but my cousin who left town today, left it in his bag and left the country with the sim and the confirmation with all the info. It was a new phone number and I don’t remember it. I have the sim information, the pin I...

Kruss by New in Town / Nouveau en Ville
  • 1289 Views
  • 6 replies
  • 0 Bravos

Credit Card expiry date

Hello, I cannot get my account open. My email is okay but when I enter "forgot password" it locks me out.All I need to do is get into my account and change the expiry date on the credit card. I am disabled so I need my phone yesterday!HELP!

coyote by Good Citizen / Bon Citoyen
  • 1986 Views
  • 14 replies
  • 0 Bravos

Resolved! question on cell phone type and keeping existing phone number

Hello, I am interested in switching to Public Mobile, but I am not sure if my cell phone (Huawei Honour V20) is compatiable to Public Mobile 3G and 4G system? also, I am currently with Fido, and I am wondering if I could keep my current phone number ...

tfsa by Great Neighbour / Super Voisin
  • 1016 Views
  • 3 replies
  • 0 Bravos

Sim Card & Voucher registration not working

Hey guys I just purchased a $25 dollar voucher and a Sim Card to register a new number. When I filled in all the info, chose my phone number and everything and I came to the part where I put in my voucher. Once I put in the voucher PIN and clicked on...

Data usage

How does Public Mobile measure the data you use?I have a message from them saying I have almost use up my data but my phone says I've only use 195mb. I have 1 g of data on my monthly plan.

junebug by Great Neighbour / Super Voisin
  • 1450 Views
  • 7 replies
  • 0 Bravos

netowk issue

my sim card is not working. every time whn i make a call it sai like your call cannot be completed 

naveenk47756 by Great Neighbour / Super Voisin
  • 1183 Views
  • 6 replies
  • 0 Bravos

Resolved! Suspended lun3

I made a payment and my line still suspended

Sharie_25 by Good Citizen / Bon Citoyen
  • 1612 Views
  • 12 replies
  • 1 Bravos

Specials

Is there some specials on the plans sometimes?

Email to sim

I lost my email that attached to my sim card... I have my sim card and phone number but have no way to recharge it because the email address associated is gone 

xXFryXx by Good Citizen / Bon Citoyen
  • 556 Views
  • 2 replies
  • 1 Bravos

Resolved! Kiddo plan

Hi,Im interested in this plan for my kid;https://www.publicmobile.ca/en/on/plans/15for250MB-3Gspeed Id like to know if data will be blocked once he reaches 250mb or it will continue going on incuring data charges?Thanks   

ninica by Good Citizen / Bon Citoyen
  • 1343 Views
  • 5 replies
  • 0 Bravos

Re: Forgot password and security question

I have tried clicking on every link I can I have forgotten my password and my security answer keeps saying it's wrong how can I reset my password so I can pay my account.

Mdsanford1981 by Great Neighbour / Super Voisin
  • 552 Views
  • 3 replies
  • 0 Bravos

Paying via regular debit

Is it possible to pay the bill using a regular debit account that isn’t a Visa debit?

Mayfly00 by Great Neighbour / Super Voisin
  • 584 Views
  • 4 replies
  • 0 Bravos

Need moderator assistant Error invalid SIM card message

At the last point of signup the public mobile account site went down for maintenance. The error that I'm getting is SIM network PIN blocked. Enter SIM network PUK. Need assistance from Community Moderators for a new Sim Network PUK. Phone is Samsung ...

Ritarj by Great Neighbour / Super Voisin
  • 841 Views
  • 4 replies
  • 0 Bravos

Plan won't reactivate

Help! My credit card expired. I connected a new credit card and sucessfully submitted payment. Unfortunately, my plan is still NOT activated after days. Help me get my plan active again!

sjtolle1 by Great Neighbour / Super Voisin
  • 840 Views
  • 3 replies
  • 0 Bravos

Account Suspended but Autopay went through

My plan just renewed, but my account says it is suspended even though my autopay went through and my account has the right balance to reactivate my account.  When trying to reactivate the "Good things come to those who wait" message just stays there ...

comdater by Good Citizen / Bon Citoyen
  • 1057 Views
  • 5 replies
  • 0 Bravos

Resolved! Is calling unlimited all the time?

I've had phone plans before that are unlimited calling for evenings and weekends, but like 100 minutes for the rest of the time. When it says unimited calling here, does it mean I can call any time of the day unlimited? Thanks. 

Jocabraham by Great Neighbour / Super Voisin
  • 1373 Views
  • 6 replies
  • 1 Bravos

Really frustrated and angry with moderator support

I have been communicating with moderators to have the June 1 offer for the 5 GB credited to my account like others have posted about as clearly something went amiss for more than me with this offer. After multiple requests for different pieces of inf...

sharon1 by Great Neighbour / Super Voisin
  • 1315 Views
  • 12 replies
  • 1 Bravos
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