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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Voicemail

I just started with public monile and i cant access my voicemail

Resolved! INVALID SIM - second time buying a sim. trying to register sim. NOT WORKING

I didn't realize My account would be deactivated after a certain amount of time, so I went out and bought a new SIM card for Public Mobile. I try to enter the pin on activate.publicmobile.ca.But when I enter the SIM and info I am being told that the...

Resolved! switching back and forth between gadgets?

Hello all, I have two gadgets that can take a sim card. One is a new-ish tablet and one is a really old flip phone. I checked and both are said to work with Public Mobile (happydance). Is it difficult to switch the card back and forth between the t...

LTE data down?

edit: disregard, my auto-payment expired

Resolved! pay for service

how to pay for my monthly service?

Used all data is a few days.

My data was used in a few days but I wasn't on it. Is PM having an issue? If so how can we resolve this?

Resolved! Talk add-on not working

Hi, I recently bought the 5$ for 500 min talk add-on and got charged on my credit card.In my payment history on PM, it's written that the 5$ went through as credit (payments) on Mar 1, 2020. It's been a few days that I'm seeing the transaction in my ...

Resolved! Auto pay issues

Hi all!I have an Auto pay set up but on my account it says that my current plan expired yesterday and I my account has been suspended. This is the first Auto pay after account activation a mont ago. Is that normal? Do I have to do anything?

Text Add On

Hi I purchased unlimited text add on but still cannot see or send text messages.

Overpayment

I was trying to renew my service before the autorenewal date and ended up paying twice! How do I reverse this last payment and how do I put the first payment towards my renewal?

Resolved! Holiday 1GB Data

When you got the 1GB over the holidays, was it for a limited time? I got it but it's no longer showing on my account

Transfer of phone number

I just set up with public mobile yesterday I transfered my phone number over from fido . I put in the wrong number to verify and now it my phone works for me to call and to text but no one can call me it gos right to voicemail and I don't know how to...

Resolved! Autopay setup?

Hi all, Hope you can help me with this. When activating my public mobile account/number is choose to do auto pay. To my recollection I set it up right away. Now, my first payment is due tomorrow, I got a text from Public Mobile stating:"Your payment...

Resolved! Sim perdue - problème pour commander la puce

Bonjour,Je souhaite commander une nouvelle carte Sim sur le site de Public mobile afin de faire le remplacement de l'ancienne mais lorsque je procède au paiement, j'ai un message automatique à chaque fois qui me dit que mon code postal ne va pas avec...

Resolved! 4 digit pin

Please help with finding 4 digit pin to change the credit card Information

Resolved! Transferring my phone number from my old carrier

I switched yesterday from a pay per minute carrier to public mobile so the only box I can fill to switch my number over is the phone serial # text box but it doesn't work. I put my phone serial number in the "notes" box but the employee who looked ov...

Resolved! My phone was stolen in Mexico

I had my phone stolen while I was in Mexico and need to have the IMEI put on a blacklist. It says that only the service provider can accomplish this. How do I manage this ? I have the IMEI and have Samsung set that if the phone is powered on.. the ph...

Resolved! What are my options for my using my phone in Thailand

Hi, I will be travelling to Thailand in a few weeks and was wondering what my options are for using my phone over there with regards to texting, data and roaming. I have the $60 package which has international text, does that work or do I need to pur...

Setting up Voicemail on Iphone 6

When I dial 1 to setup my voicemail on my iphone 6, I get an 'Error Performing Request / Unknown Error' screen. My wife can call my number and receive a generic Voicemail message, but I cannot check my Voicemails or set up my greeting. Any advice?

Resolved! How do I check and see my referals?

With my time being a Public Mobile retailer for quite some time I have registered multiple people to the platform as well as set up their accounts, my contract has recently ended with telus, with that being said I am most likely going to be moving ov...

Resolved! Tourists

Hi How can a visitor get connected? Is it just a matter of going to a retail store, buying a SIM card and then activating (no proof of physical address or any other barriers)? Thanks.

Do i still can receive text while i am travelling?

hi, I am wondering while i am travelling to other country(South Korea) do i still receiving text message?I am using $15 plan. thank you

Missing rewards on last payment cycle

Hi, I'm missing my autopay and referral rewards on my last payment. I've tried using the Chatbot to create a ticket, but I get an internal server error when trying to log into the popup. Can someone please help me?

10 off for 8 months promotion question

Just signed up and account...understand the above promotion was in effect intil further notice How do you know you have recieved this promotion....i see a referal credit and 2 off for autopay...no promotion credit thanks in advance

Resolved! My number is xxxxxxxxxx, I'm having difficulty access my online account. I need to change my credit

Edit: Phone number redacted by will13am. Please do not post personal information in the public forum.

Problem to pay my bill using a credit card

Hello, I have been trying to make a payment online (my first bill payment) and there is an error saying that it's not possible to complete the transaction and that I need to call my credit card provider. I called them and it seems that everything is ...

All my data (5GB) used up in one timestamp, 24 hrs after plan renewal

I had some irregular data usage on my account this week. All 5GB of my data was used up in one timestamp according to my account's data usage history. Here's the timeline:Feb 28, 1pm: My plan renewed (according to a text)Feb 29, 12:48pm: Timestamp on...

Have No Data yet my plan has reset for the new month!

Hi there, My data always resets at the beginning of the month and I'm on autopay. However, I have had no data since March 1st and never had this issue before. I can see my data usage for march is only 1.47mb of 2gb, yet I keep getting the message "si...

Resolved! My phone number got updated without my knowledge

Hi group, I had my public mobile working for last 3 months and today i realised that somehow a new number is registered to my account without my knowledge. Can anyone help how this can be resolved. Thanks in advance.

Resolved! Account

I recieved a text about swithing to Koodo and I have done it how do I deactivate my Public mobile account???? Dan

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