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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25521 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36990 Views
  • 185 replies
  • 27 Bravos

Resolved! locked out of my acc

Can I get some help to reactivate my sim card and my plan, I tried logging into my acc but I forgot my password and i was locked out can the moderator team please contact me ASAP please

shawnpapan by Good Citizen / Bon Citoyen
  • 670 Views
  • 3 replies
  • 0 Bravos

Resolved! Weird profile stuff

So when I click on my forum profile I see a count of stuff I would expect like posts, replies and bravos. But I also see counts for other things like Blog Articles posted, Ideas posted and Reviews posted. Are there actually blog articles or reviews a...

kelvarnsen by Model Citizen / Citoyen Modèle
  • 1431 Views
  • 9 replies
  • 1 Bravos

Resolved! Travelling

Hi, My plan includes unlimited Canada wide calling and unlimited international text. I am travelling to the dominican republic, will I still be able to send and receive messages from people in Canada while I am there. If not, what are some options?

cristina7124 by Great Neighbour / Super Voisin
  • 1626 Views
  • 10 replies
  • 0 Bravos

Resolved! Bonus Data from Autopay on the 15$ plan.

Hi, I signed up with PM 2 days ago and selected the 15$ plan with the current promotion of a bonus 250mb of data if autopay is enabled. I currently do not have access to data. I was wondering does this start for my next cycle; or is it supposed to st...

cometed by Great Neighbour / Super Voisin
  • 1183 Views
  • 5 replies
  • 0 Bravos

Not connected

I use public mobile.But I cannot connect I nternet if there is not wifi but I can use text messages and can call. Why?

Ryosuke by Great Neighbour / Super Voisin
  • 1434 Views
  • 13 replies
  • 0 Bravos

discontinuance of my auto pay

Please discontinue my auto pay being deducted from credit card Scotiabank.  I dont want to continue with your service anymore because you dont have customer service.  I can not log in to my account. I have to register again.

mayac by Great Neighbour / Super Voisin
  • 724 Views
  • 5 replies
  • 0 Bravos

Resolved! Just purchased USA Data

Just purchased USA Data pack. It was my second one. The second one was not credited to my account. 1G

Gaggle5 by Great Neighbour / Super Voisin
  • 1465 Views
  • 8 replies
  • 0 Bravos

android 8.1 apn settings

I have an UMIDIGI A3 with android 8.1 and I can't edit the apn. How do I connect to the internet?Yes, I have a data plan.There are 2 apns listed under Access Point Names in my settings. They are TELUS SP (sp.telus.com) and TELUS services (services.te...

dennis1 by Good Citizen / Bon Citoyen
  • 3764 Views
  • 10 replies
  • 0 Bravos

Mobile data not working

I recently switched to public mobile. I took the offer which had 100 mins of call and unlimited messages with 250mb of mobile data. But, I'm not being able to connect to the internet using mobile data. any solutions?My Device - Lenovo K8 NoteModel - ...

Asahi by Good Citizen / Bon Citoyen
  • 1667 Views
  • 11 replies
  • 0 Bravos

Resolved! changing plans to special offer with autopay bonus

i've currently signed up for autopay but decide to change my plan right now (so i'll still need to top up my account rather than wait till the end of billing cycle and pay it automatically)in this case, if i change my plan to the one with autopay bon...

rigi by Great Neighbour / Super Voisin
  • 807 Views
  • 3 replies
  • 0 Bravos

Resolved! Reactivate account

My account was suspended yesterday because my credit card expired  , I updated my credit card and it’s still not activated 

Kiosk's

Hi with the rollout of the new Kiosk's any word of new cheaper plans since this industry always evolving with each carrier trying to wow clients and perspective customers?

Patrick_R by Great Citizen / Super Citoyen
  • 1059 Views
  • 10 replies
  • 0 Bravos

"Sorry, you don't have an active long-distance add-on"

Just recently making local calls now tells me that I don't have an active long-distance add-on despite my plan having 50 Canada-wide minutes and 200 minutes as an addon.I've tried reseating the SIM and restarting the phone, still.

Saboor by Great Neighbour / Super Voisin
  • 1568 Views
  • 7 replies
  • 0 Bravos

Plan Expired

Hi, so my plan is expired and I am unable to use the service. I have been on autopay the whole time with Public and the CC is years away from expiring. This is what I'm seeing. Why is this so? Frankly this is quite ridiculous that I'm having so much ...

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Benny4078 by Great Neighbour / Super Voisin
  • 635 Views
  • 3 replies
  • 0 Bravos

Dropped calls.

A few days ago five Public Mobile customers, including myself, from Ontario and Alberta were all expierencing multiple dropped calls through out the day. While talking to a family member our call was dropped seven times.

JoeBush by Good Citizen / Bon Citoyen
  • 912 Views
  • 8 replies
  • 0 Bravos

Resolved! Public Mobile Voicemail

Hi Any chance Public Mobile will offer more voicemails and they dont deleate as fast?

Patrick_R by Great Citizen / Super Citoyen
  • 1666 Views
  • 8 replies
  • 0 Bravos

Payment not working

Just bought a payment voucher and every time I type in the 12 digit pin it says it is invalid and it is legible on the receipt.

Hannahkinngg by Great Neighbour / Super Voisin
  • 888 Views
  • 5 replies
  • 0 Bravos

Resolved! Voicemail

Is it possible to have the time & date of each voicemail announced upon retrieving them that other service providers do?

trishe by Great Citizen / Super Citoyen
  • 845 Views
  • 4 replies
  • 0 Bravos

Resolved! Call Forwarding in Asia

Can I forward my phone to the local mobile phone in China?  What charge will be involved other than my China cel charges?  Thanks.

Grace2019 by Good Citizen / Bon Citoyen
  • 1297 Views
  • 10 replies
  • 0 Bravos

suspended account

i would like to know why my account has been suspended, also i am unable to renew my plan online how can i do that

animesh12 by Great Neighbour / Super Voisin
  • 1074 Views
  • 8 replies
  • 0 Bravos

new number

i am new    need to order sim card online    already have a land number   how do i change land number to public

farfel by Great Neighbour / Super Voisin
  • 539 Views
  • 3 replies
  • 0 Bravos

Resolved! Texting while in the USA

Hi,Just new to public mobile so want to make sure when I do the Add On for texting while in the USA that I have it right without any surprises on my bill when I return.   I leave on May 3 and return May 17 so my question is - The texting add on is on...

crookedlake by Good Citizen / Bon Citoyen
  • 820 Views
  • 2 replies
  • 0 Bravos

Phone got factory reset after US roaming addon activated

Hello, I purchased the US roaming talk addon prior to going to the US....as soon as I croseed the border and entered US, first I got an "E" (emergency only) stauts on the phone and I couldn't make any calls...few minutes later, my Samsung s9 phone au...

NM2000 by Good Citizen / Bon Citoyen
  • 1839 Views
  • 8 replies
  • 0 Bravos

unlock my phone while in Sweden

i am travelling to sweden and the last time i was there i could not usemy phone as public mobile locked it..how do i unlock it while in sweden

Rheald by Great Neighbour / Super Voisin
  • 1461 Views
  • 8 replies
  • 0 Bravos

International text

I have international text included in my plan but i cant send any messages.  They are all unsent. What can be the solution?

mirjat1 by Great Neighbour / Super Voisin
  • 1485 Views
  • 7 replies
  • 1 Bravos

Resolved! Cannot change plan

When picking new plan, submit buttons will not light up.  No problem with them to accept payment voucher though.  Frustrating!!!!!!

Cabinboy56 by Great Neighbour / Super Voisin
  • 1341 Views
  • 6 replies
  • 0 Bravos

Resolved! Question about billing

I seem to have lost the link to send a private message to admin and I have a question to ask about my first bill.  I would appreciate if someone would send it to me.  

carlynn by Good Citizen / Bon Citoyen
  • 909 Views
  • 5 replies
  • 0 Bravos
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