Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm having issues receiving picture messages since changing to Public Mobile and I'm hoping the community can lend a hand. Settings are below, and as far as I can tell are correct - when not connected to WiFi, I have no issues accessing the internet....
Just to let everyone know what is happening with my double billing issue so you know what to expect if it happens to you. In May I got a text stating my Autopay failed and my service was cut off. This was a pain to get Internet and then pay for the ...
Lost my phone and bought a new phone and sim card, have to sign on to my online account to change sim cards but I had not previously signed into my account, so while registering I need to verify a pin that is sent to my phone which I obviously do not...
Hi, I ran out of data about a week ago. I just made a payment for my plan ($120/90 days), however my renewal date is on August 6th, which is almost 2 weeks from now. I was wondering if any moderator would be able to renew my plan early, as I don't wa...
Can someone please respond to my private message. I'm waiting over 5 overs for a reply. Issue with my payment
i keep getting special offers from koodo who claim to be the sister company of public mobile, i dont have any reason to switch already but have read online that public mobile maybe getting phased out come october ...is this true? should i switch to k...
HiI live overseas but will be in Canada for a few months and want to bring my own device. I have a Moto X Style International Version XT1572 (https://www.gsmarena.com/motorola_moto_x_style-7229.php). According the 'willmyphonework.com' this will work...
Hi,Any hints to get service? Or do I need to get a refund? sorry...I really wanted this to work.
Hi everyone I'm new here and not very knowledgable with phones. I'm haveing trouble with my my samsung G730 I just signed up and ported my number from Bell everything works fine except I cant send or recieve pictures through texting. I have the $2...
Hello, Can pay from a bank account - by pre-setting payments or by adding a payee? Thank you! MJ
hey, I am trying to change my plan.I have signed into my acct and i purchesed a $40.00 voucher i put it on through *611.and now im on line and have gone to my acc and im trying to change my plan but i must not be doing something right?? someone pls h...
Hey all! First time (ever) posting on a community forum. I'm having some issues with my phone and based on other posts on this site it seems that it is an Intercarrier Texting Issue. Here's the details:I recently ported my number from Freedom Mobile ...
Hello!! I am not a member yet and trying to get connected. I would like to become a member AND that the first payment goes for August 16 ONLY (NOT applied now). AND to keep the super promotion $40/month for 4.5. So how should I proceed? Thank you!! ...
Hello,My dad and I would like to swap numbers, I would like to have his number and he would like to have mine without me using his PM account and vise versa. Do you think it's possible @CS_Agent? Has anyone done it? We are both PM customers.
HI everyoneRE: turned off all setting I could find in first few minutes but the account is showing background texts to 474663. How do I turn this off? I'm an Android user & just opened a new account for my daughter (who prefers & is using an old iPh...
I recently signed up for the 90-day unlimited talk in Canada, International Text, and 1.5 GB of 3G data. I turned on data and data roaming but cant seem to get data. I need help.I have an Asus Zenfone 2.
I too can't receive phone calls to this newly ported number from fongo. What's wrong?
Hi;My plan with public mobile ended yesterday, I needed a new phone so I moved to freedom today. They tried to port my number but they said your number is being held up with previous provider since your account with them is suspended. What should I d...
Hello!! Does Public Mobile provide an insurance to cover damage/stealing/loss? Ex paid every month? Thank you!
I knew I would run out of data before my plan was finished so I purchased an addon, 1 GB for $30.00. I used up my data from my plan but the addon didn’t kick in. Is there something else I should have done? I want the addon I bought to work.
If I want to add my public mobile friends to the personal messaging system in this forum, what do I need to do?
Just signed up today, and I was impressed as how easy it was to switch my number. I would suggest that one calls their cellphone provider and ask about account number and get all information needed, it sure.made it easier and faster for me. I am glad...
I transferred to koodo a few months ago because public mobile gave me a promo deal to switch over and today I was charged $61 for no reason. I have no longer been with public mobile for months. Please stop charging my credit card and refund my card.
I was at london drugs and bought a sim card this afternoon. They told me their system was down and unable to activate for me and advise me to do it myself online. I have registered/activated my new sim card. I noticed in the forum it states that th...
Have seen several mails under "Moderator_Team's Posts”, they all say "Hi, If you have any questions concerning your account, just send a private message through the following link : https://productioncommunity.publicmobile.ca/t5/notes/composepage/not...
Hi, I read a few threads on here to try and solve my problem but can't seem to get it to work.I'm trying to switch from another carrier to Public Mobile. Got my sim card, filled in everything. But the credit card just isn't working no matter if I dis...
Hello,I have the $10 plan, which includes 50 minutes of Canada-wide calling, but I cannot evven make a call within Ontario. I am getting this message: "Sorry, we cannot complete this call. You don't have an active long distance addon, and this call i...
I have 3G 4.5 GB data plan.I have to choose the option to select 2G, 3G and Lte.I tested which mode is faster on 3G Plan.Lte I had this plan on Lte on the phone is very fast, but now I have changed 3G plan.It is not bad for me, but I want to compare ...
Hi, I have been attempting to change my current plan to the single month $40 for 4.5GB deal, I have tried a number of different browsers but the website is not cooporating with me, I attempted to top up my account to activate, and my only other optio...
I have a friend who lives in the US. She would like to chat through the Messenger App (Not Facebook) I don't want to be charged for texting to the US. Would there be extra charges?
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