Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Activated 1 day before Boxing Day promo - Can I still get the promo?I registered my email for Boxing Day promo and received an email to activate to get the bonus offer but I already did a day go it started
Hey gang...I am 62 yrs old and not all that familiar with doing things online. I have accidentally paid my phone twice yet the balance showing is only 1 payment but my bank details say I paid twice.
my phone isn’t letting me do anything unless I’m on wifi. Money hasn’t come out of my account since October. How do I go on and make a payment to fix this?
Hello, I recently ported my number from Public Mobile to Fido and not only was I immediately locked out of my account, I am now seeing a $50 charge on my credit card that I cannot investigate. Has anyone else had this happen? It seems ridiculous to p...
Hi everyone, I have activated with public mobile this Monday. I entered in my wife referral code and it gave me the green checkmark. I Have gone to check both of our accounts and none of us have gotten any referral credit. I believe I am supposed re...
So today was the day my plan was supposed to renew. I have autopay on, BUT at around 6am today I called *611 to check on my add on data usage. It said my service had been temporarily cancelled. I was wondering why this is? I have been testing and Tex...
Hi, I entered all my details and after clicking the last page on credit card information, i got an error message. I went in again and then it says my SIM is invalid. I waited1 hour and again the same thing. This time it also says I didnt enter a refe...
Hi my phone just randomly stopped getting service. I tried all the usual steps like restarting, resetting etc, everything i can on the phone itself and nothing. So decided to check my account and everything looks ok except I noticed under the change ...
I currently have a 30 day plan, but was looking to change that back to the 10 day plan I had a while ago. I can't seem to figure out how to do this. Before I used to be able to select options like plan length, calling zones (local, provincial, nation...
I subscribe to Public Mobile3G = 850 (5), 1900 (2)4G = 850 (5), 1900 (2), 700 (12/13/17/29), 1700/2100 (4), 2600 (7), 1700/2100 (66) I also subscribe to Xplornet4G = 3500 (42) I usually carry a smartphone (mobile talk and text) and a tablet (mobile d...
Hello Community! I just activated a Public Mobile account this evening and ported a number from Koodo during the activation process - all went smoothly and without issues. This is not my first PM activation, but it is my first one since the new Port ...
My apartment installed a new intercom service that connects to people’s personal phones instead of the old in-unit devices. Unfortunately when my unit is dialled it says it can’t connect due to long distance. I live in Vancouver and i originally got ...
I don't see the link to this through Public Mobile's site, but is this a working SIM card? https://www.amazon.ca/Public-Mobile-Card-Unlocked-Phones/dp/B07R6P5KBB/ref=sr_1_3?dchild=1&keywords=Public+Mobile&qid=1609363454&sr=8-3&load-pop-up=1& Thanks!
Is the PM store (looks like Shopify) sign-in different from the main PM account sign-in? Do we have to create a separate set of credentials for the "store"?
Can I do this on the 31st? I don't have any money until tomorrow but that's the 31st. I can't add the free add-on free data because I need to pay on my plan.
Hi I purchased a US roaming talk/text and data 250mb last night while I was still in Canada. I am now in NYC, but only the data is working. I am not getting any incoming calls (all going straight to voicemail), if i try to call someone/anyone in CA o...
When asked to enter cellphone # it comes up invalid and wont allow to continue. Please give me some direction. I have been on live chat several times. they have directed me here.ThanksDavid
Wondering if there's a mobile app in the works, if not why? I mean the site is fairly easy to navigate, but for convenience sake. Couldn't an app be developed?
How can I stop a robocaller leaving voice mail? I can block the number, but the call still goes to voice mail where I get a daily message of 4 seconds of nothing. What can be done? A call handling app is not an acceptable solution. Thanks.
I added the holiday deal to my account, and at the same time I forgot to update my credit card information. And the phone stopped working. when I went into my account to update the credit card information, I noticed the billing isn’t the same as it u...
