Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If you joined during the last flash sale for second month free check your account. Mine was applied today. Thank you Public Mobile! https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-Get-your-second-month-FREE-when-you-activate...
I signed up as a new customer yesterday Sept 16 - when will the free3gb promo be applied to my account?
Can one see the Call and Text times under Data Usage with 24 hour time or at least AM / PM?
Does Public Mobile support the Elephone A6 Max smartphone?
I just activated my sim card and put it in my phone last night. Since I started up my phone with the new sim card up until now, I can make outgoing calls, send SMS texts, recieve and download SMS and MMS texts. But anyone who dials my number goes str...
Moving out of province, do I need to get a new sim card, or just change numbers? I'm not sure how this works. Thanks
Hi I've set up my card for autopay but it still shows that there is amount due.Payment due date is 17th BTW and today is 16th.Do I have to wait until tomorrow that it starts showing "paid"
So what do I owe if it say $12 available but also say $3.00 owing? What am I paying?
I was trying to upgrade my plan and wasn't sure if it went through the first time so I did it the second time. It looks like it went through twice and I was charged twice for it. How do I get this fixed?
We got a new credit card from Capital 1. I cancelled my old card (VISA) and removed it from the Autopay. I have tried 5 times now to register my new card on Autopay, on 2 different occasions and hours apart. Public Mobile tells me via an error reply ...
Hi, i tried to reach out directly earlier today with no response, and just now i submitted a ticket with the bot but was greeted with a 48h time frame for a response but since I'm without service i hope that someone would help me sooner!
Hi there,How can I get money back? Because right now I am not customer with the public mobile. I want my money back. Is their anyway I can get my money back because right now I do have to access my account with the public mobilecould anyone please he...
I charged twice
Received a message saying they are having trouble transferring my number and I need to update my account number/IMEI. How do I proceed since I didn't receive any call from the support yet? thanks a lot!
Hi, i tried to log into my account and the attempts failed.Therefore, I submitted my email address that I use for login, but I haven't received any emails from Public mobile. How can I solve this situation?
Just trying to activate the SIM Card I received in the mail today - activation screen says it is not a valid SIM Card Number. Probably caused by me first asking for a new number on the subsequent page, but I should have probably chosen the 'transfer...
Hi Im a new customer of public. I can use my phone to make calls, but not receiving calls. If i try calling my phone it goes directly to voicemail. does someone know how to change that? Thanks
See below the email I received from PM moderator: My name's Maria and I'm happy to assist you. I have reviewed your account and as you mentioned, I noticed that though there are 14 numbers showing in your referees there are $13 rewards credits liste...
yesterday I was charged from auto pay for my plan, this noon I notice another charge$22 is from public mobile, during submitting my ticket, I also found out my phone service is suspended. anyone has same situation?
hi! just activated sim card but it won't work?
I'm getting the wool pulled over my eyes by your "30-day Plan". I specifically waited in March 2019, to register my payment on March 19, to pay my monthly plan only to find out the truth, once again that PM pulls out money out of my account earlier t...
Currently, on Autopay and getting $2 rewards and plan renewal date is 19th Sep. Can I remove the Autopay to not renew the plan and enable it back on 1st Oct to restart the plan and Autopay rewards?
Bought $15.oo /1GB data and Transaction History says Topup and Credit(Payment) is $15.00.However nothing is mentioned at My data and Add-ons on My account Over View page.After payment is made a phone is rebooted but still unable to connect to interne...
Hi, I'm going to leave Canada in about 25 days. How can I stop using the service? Thanks!
I delete the Pin that Public Mobile sent in and need a new pin.
