Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi I purchased a US roaming talk/text and data 250mb last night while I was still in Canada. I am now in NYC, but only the data is working. I am not getting any incoming calls (all going straight to voicemail), if i try to call someone/anyone in CA o...
When asked to enter cellphone # it comes up invalid and wont allow to continue. Please give me some direction. I have been on live chat several times. they have directed me here.ThanksDavid
Wondering if there's a mobile app in the works, if not why? I mean the site is fairly easy to navigate, but for convenience sake. Couldn't an app be developed?
How can I stop a robocaller leaving voice mail? I can block the number, but the call still goes to voice mail where I get a daily message of 4 seconds of nothing. What can be done? A call handling app is not an acceptable solution. Thanks.
I added the holiday deal to my account, and at the same time I forgot to update my credit card information. And the phone stopped working. when I went into my account to update the credit card information, I noticed the billing isn’t the same as it u...
I have a PC mobile prepaid account which is under my name (PC mobile did ask for my name, address and pin for support when I call in). My daughter is using this number and she is planning to join Public mobile, wondering if she can port in this numb...
Hi, is there any time limit on when I can port in my number. I wanted to activate now but port my number after several months or maybe Dec 2021 thank you
Hi. I purchased a U.S. talk & text bundle prior to travel but still couldn't make or receive calls + sending text. As it was important, I re-purchased again the bundle "twice" via dialing 611 from phone but still received the same message. Hence, I ...
I WANT TO KNOW WHY I HAVE BEEN CONSISTENTLY OVERCHARGED ON MY PAYMENT? I AM SUPPOSE TO BE PAYING $35.00/MO LESS $2.00 AUTO PAY AND FOR THE LAST FEW MONTHS HAVE HAD $37 AND SOME ODD CENTS TAKEN OUT, THIS IS WHY I DON'T LIKE PEOPLE HAVING ACCESS TO MY...
Hi, I just switched over from another carrier and finally was able to register for a monthly plan. I can text and call, but I cannot get the data working. The APN settings were correctly picked up by my phone, but it doesn't connect. I tried entering...
I am inheriting a Samsung phone with a PM sim card in it. My phone is an old Moto and the SIM card is not compatible with the Samsung. Is there a form somewhere to tell PM tech support the SIM card number in my Samsung phone and to get them to transf...
So I’m not sure how to activate the promo for the one month free and the 5g free of data. I activated a new phone, and hit the promo button, added the SIM card, now how do I tell if I get the one month free and free 5 gigs of data?
Hi, I'm trying to activate my SIM card but it will not accept my Credit Card. I contacted my credit card company and they see nothing wrong. I am using a Costco Platinum Mastercard. Please help!Diane
My husband got a '10 minutes left' warning while talking on the phone. It was a Canada to Canada call.His plan*: 100/100 CW minutes (used up)Holiday Bonus: 500 LD minutes 0/500 min left) *I know the plan minutes are used first. I just did a 500 min ...
