Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi,Cannot activate a new SIM card.Getting 'Invalid SIM' error on https://activate.publicmobile.ca/ Could be the card is cancelled or locked? Is there a way to validate the SIM?Thanks
Hi, I was thinking of switching to from telus to public mobile. My service is pretty poor where I am. So my data is rarely LTE speed. Would it be any slower for me?
HELP! I'VE SUBMITTED MY E-MAIL FOR THE 5GB AND 1 MONTH FREE OFFER THEN ACTIVATED THE SIM CARD BUT DIDN'T GET THE REWARD, HOW DO I GET THE REWARD? I ALSO RECEIVED THIS E-MAIL MESSAGE TODAY Congrats! Your email was received and is eligible for our limi...
Why was a full monthly payment (no rebates) charge on my credit card on the day I activated my plan, i.e., yesterday? Also, why wasn't I eligible for the 5GB promotion? Apparently, my email address wasn't recognized; an email address is an email add...
Hey, I was wondering if we get charged when we use more than our limit or does the data automatically cut off and we do not get charged extra? Thank you!
My husband has switched to Public and we are having a difficult time getting his online account set up. It keeps saying phone number invalid. He received his welcome text without difficulty so I don't understand. Is there a 24 hour waiting period or ...
I just activated my SIM card and transferred my number to Public. Now I can make calls and send messages, but can't use data. Sometime photos are not able to be sent or received. Does anyone know the reason and how to deal with this problem?Thank you...
It's frequencies are UMTS / HSPA 850, 900 and 2100 MHz. I believe this means that there is only 1 frequency that matches Public Mobile...the 3G 850 MHz.
HiI have two holiday data add ons in my account. One is for 1g and the other for 2g.Is the purpose of this data so that it can be used if your regular monthly data runs out? I rarely get near running out of my regular 1g monthly data, but am gettin...
Hi Folks,Is there still a "number port checker" link where we can input a phone number to find out if it is available for port to PM? I remember seeing this earlier, but can't find the link anymore. I have a landline I am considering switching over t...
I activated 2 days ago but now I am getting an email saying Congrats! Your email was received and is eligible for our limited time flash sale. Don't forget to activate for one month of free service. I looked at my account but don't see this Free M...
I login using my phone's internet browser and am wondering if there is a faster way to stay logged in. Is there an option to get a message and reply without have to relogin when someone responds to a question in the public mobile community?
I was looking at getting a new plan for my dad since his contract was ending. I considered PM. In the past PM had great value compared to other companies but this time around, Fido, Koodo and Virgin had great plans too, like $40 for 4Gb,$50 for 8gb (...
Hi. I signed up to get a free 30 days service as well as a 5gb or 2gb per month bonus for the holidays. This was almost a week ago now and I'm not seeing anything.
Ok so I was with pm and paid my account on the 21st. I ported my number yesterday with virgin to get a newer phone. Now I want to port back. Since the number ported I cannot log into my account. Since I paid on the 21st the is the account still activ...
I was just browsing the addon section of Public Mobile, and saw there was an addon for 500 Canada-Wide Long Distance minutes. Why would this be offered when all the plans have Canada calling included?
Okay...suppose you were in charge of Public Mobile, what reward would you most like to see offered here? More discounts for referrals? Easier ways to earn points/discounts in the forums? More free offers of minutes or data? I was happy to join a f...
