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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Bogus upgrade procedure

The self-serve web site puts users in a Catch-22. A plan cannot be upgraded without sufficient payment balance in the account. When one adds a payment, on the last day of the previous billing period (today), the account is debited by the amount due f...

Resolved! Getting charged more than supposed to

I'm on a $30 per month plan, but realize I keep getting charged $29.38 even though I have $4 worth of rewards (I should be getting charged $26). The sketchy part is that on my bank statement it says PUBLIC MOBILE BC. Is it charging me more because it...

International calls

Hello all, Over the last couple of weeks I have been receiving have a dozen calls daily from international numbers. It rings once then nothing, upon researching this I found something called the "one ring scam". The numbers are always different and ...

Resolved! Changing plan

Hi. I changed my plan online, from $40 to $25 today, and I wanted it changed immediately.But my account still shows 'my plan is $40' . And I paid $25 today while changing plan even though Auto payment is registerd.So could you please let me know if m...

porting a landline number upon activation

I just received my new SIM card and am trying to activate my new PM acct.... I have reached the point inPublic Mobile Online Activation2. Choose Phone NumberI filled out form and pressed continue ...I get an error message in red: Your Old Service Pr...

Resolved! Add-ons disapeared

Hi, I just mentioned that my previously purchased add-ons for 500min Canada-wide talk disappeared from my file. I thought it said they never expire. I have 80% left out of it, where did this go?

Resolved! Downgrading my plan

Hi! If I downgrade my plan today from the 35$ plan to the 25$ my data usage is right now over what the 25$ plan includes will I be charged for going over my data, or does the usage get covered from me paying the last period, and get restarted when my...

Auto pay rewards

If I have auto pay I get $2 off every month if I change my plan and the plan says it adds 250gb for autopay Do I still save $2 off each month plus get the 250gb ?

Resolved! Iphone 7 IOS 13 data does not work

The phone works, texting works, and there is a public mobile LTE in the top left corner of the screen with 1 bar. I have followed the instructions, "Setting up data on an iphone. Still no luck. Help

Resolved! Message: "2UT1 - All circuits are busy"

Message: "2UT1 - All circuits are busy" on @PublicMobile Anyone else having trouble calling?Have to call several time to get call to work

unlock my phone

Resolved! Was there a problem with AutoPay this past week?

I just realized my AutoPay failed around Mar 22 (Sunday) and my account is now suspended. Was there a problem? Also, should I make a manual payment to reactivate or will this get fixed on its own?

Resolved! "No SIM" in iPhone 6s

I used the sim card in iPhone 6s for a few month but now it shows "NO SIM". I may just miss some software setting but need help here. I come back from another country on March 18th and use "airplane mode" when aboard. The last text message I got from...

Having Issues with phone. Can't call Local, is seeing as Long Distance instead.

I am a new Public Mobile user and experiencing this problem the first time. I am also making local phone calls and is instead determined as Long distance. Please help

I did not get my sim card

I payed bill for my sim card three week ago, but until now I never get it

Resolved! Extend payment date due to coronavirus..

I get paid on April 1st my payment is due tomorrow. They won’t extend the date so I will be left without a phone during the virus for almost a week, I’m self isolated because I have symptoms of the virus I need my phone for emergencies. they are only...

Resolved! voicemail

Dear Team!why the customers need Voicemail Password? it's absolutely not necessary! to remember different numbers is make using the phone with extra difficulties.thank you.

Public Mobile site problems

The site seems to be bouncing all over the place. Having long distance trouble. Went to check my plan and in last 30 minutes it has shown my balance as $158, then $48 and now $24. Any insights?

moderator contact

how do i get in contact with a moderator to port a number

Resolved! Long Distance not working

Message said I don’t have long distance. My add-in’s show 200 of 205 minutes Canada and US long distance. Also my plan has unlimited provincial talk. What’s up?

Credit card fraud?

Since signing up.....fraud has been attempted in my credit card...first time in 30 yr history Could be coincidence... Has anyone heard or experienced this when enrolling ? Bank caught it ...cancelling my card and sending new one....

Resolved! No Calls or Texts

Three of the public mobile cell phones in my household cannot send or receive text messages or phone calls for the past day. I can’t seem to find an outage in my area.

Phone does not ring

Hello,I just created an account for my father-in-law. The card is active, everything seems fine but for some reason, his cell phone won't ring when I test it. My call is not even displayed in his phone as ''missed'' or anything. His ringer is on, vol...

Resolved! Cannot reset password - frozen out, no way to unfreeze?

Hello, My friend couldn't remember her password to her self-serve account. She entered a few times, didn't work, so she tried to reset her password. She entered her email and this was the message she got: Sorry, you've been locked out. Please contac...

Resolved! Credit card wont verify

I've been a customer for a long time and now for the last 2weeks or so i am unable topay my bill with my card that has been working for months. I call *611 and the card cant be verified either. Says my account is suspended, ive tried different cards ...

Phone Compatability

I have a motog8 plus. Does it work on Public Mobile?

Purchasing monthly credit vouchers?

I generally purchase my credit vouchers at Walmart. Just to clarify, I live in Northern ON. Canada, Sault Ste. Marie to be exact. I’ve attended Circle K stores, gas stations and they are confused when I ask for public mobile vouchers they say that t...

Resolved! Just clarifying a plan feature

Still waiting on my Sim, but I just wondered, the plan I'm going to be signing up for does say it includes unlimited international text messaging... Does this mean that in the case of being in the US for say a day or 2, that I'd be able to text from...

No Service at Home

Earlier today my phone lost service while I was at home and I still don't have service. My house usually has no problem connecting. I have recieved a couple of incoming messages (long after they were sent) but I am not able to reply to anything. What...

Resolved! I cannot get logged on to my Self Serve account.

I am having a lot of problems getting logged onto my account. I have a working system. I am being charged and all that but I need to be able to get logged in. I went through the 'forgot password' and it said all is well but still no joy. I do not...

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