[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! I don't seem to have received my One Month of Free Service?
I activated 2 days ago but now I am getting an email saying Congrats! Your email was received and is eligible for our limited time flash sale. Don't forget to activate for one month of free service. I looked at my account but don't see this Free M...
Resolved! How do you earn money off your bill in the community?
I am wondering how I can help the community and how I can be rewarded at the same time?
Resolved! Is there a faster way to login the public mobile community?
I login using my phone's internet browser and am wondering if there is a faster way to stay logged in. Is there an option to get a message and reply without have to relogin when someone responds to a question in the public mobile community?
Resolved! Where do you find promo codes?
I see that I can add promo codes on my account. Where is a safe place to find promotional codes for public mobile?
Resolved! Can't Update Credit Card Information - Locked Out
Hi, My credit card information needs to be updated, but I've been locked out of my account. How can I update this information? Thank you
Resolved! Is PM still competitive?
I was looking at getting a new plan for my dad since his contract was ending. I considered PM. In the past PM had great value compared to other companies but this time around, Fido, Koodo and Virgin had great plans too, like $40 for 4Gb,$50 for 8gb (...
Resolved! Promotion
Hi. I signed up to get a free 30 days service as well as a 5gb or 2gb per month bonus for the holidays. This was almost a week ago now and I'm not seeing anything.
Resolved! How to reactivate my account
Ok so I was with pm and paid my account on the 21st. I ported my number yesterday with virgin to get a newer phone. Now I want to port back. Since the number ported I cannot log into my account. Since I paid on the 21st the is the account still activ...
Resolved! Change Plan
Want to change from my current plan to the $50 Plan. What is the difference between the new plan and the plan I have?Thank you.
Resolved! Who do you share the amazon gift card with if you win?
I am wondering if the person who I share the gift card with has to be with public mobile or can it be someone else who is not with public mobile.
Resolved! What is the point of 500 Canada Wide Long Distance Minutes when all plans have Canada-Wide Calling?
I was just browsing the addon section of Public Mobile, and saw there was an addon for 500 Canada-Wide Long Distance minutes. Why would this be offered when all the plans have Canada calling included?
Suppose You Ran Public Mobile
Okay...suppose you were in charge of Public Mobile, what reward would you most like to see offered here? More discounts for referrals? Easier ways to earn points/discounts in the forums? More free offers of minutes or data? I was happy to join a f...
Resolved! Autopay reward dissapear after plan change.
After I change my plan at the last month cycle, the autopay reward not reapply after the month renewed. Can someone(Moderator) help me to look into it or give me some suggestion?Thank You
Resolved! Questions re old $10 plan
For the old $10 plan (i.e. 50 Can-wide minutes, 50 text), I have a few questions: 1. Are incoming calls considered the same as outgoing calls? That is, whether a call is incoming or outcoming, it gets subtracted from the allotted 50 Can-wide minutes?...
Resolved! Change plans
How long does it take for plan to change over to new one?
Resolved! Next payment showing to be double plan amount?
Hi, My current plan ($120/3 month - Fall 2016 promo) was paid at the end of October and the next billing should be January 2021. However, my next billing is showing to be more than double the amount of my plan ($246). Why is this? Will i be paying $2...
Resolved! Porting
I am with public mobile. My question is if I port to another company and want to come back can I use the same SIM card? And will I have the same account or do I have to start from scratch? My number is being ported to Virgin - I upgraded my phone but...
Resolved! changing number - is it possible to specify area code and exchange prefix?
Hello, all.I activated on a new plan earlier today. During activation, at the choose number phase, I saw a number that I liked, selected it, and proceeded to the next phase. But then I accidentally hit the previous page button on my mouse (probably b...
Resolved! Login Page wont work
The **bleep**ing login page isnt working, I need to log into my account to update my credit card and this piece of **bleep** site wont log me in.Not an issue with my computer or browser. What else can I say? I know its a discount service but the one ...
Resolved! Ported number - can't login to cancel my plan or view bills
Due to a deal I couldn't refuse, I'm going back to virgin mobile for a little while. I ported my public mobile number, but then tried to login to public mobile and received an error that varies, but keeps locking me out. I'd like, at a minimum, to d...
Resolved! Invalid SIM
Hello, just wanted to know if I bought a new PM SIM from a Koodo Store, shows "invalid SIM' when I tried to activate it online, and when I brought it back to the store, they wouldn't change it for me for free, I had to buy a new SIM, can I report the...
Account Charged 4 times - no account
While trying to set up my credit card was charged 4 times, account does not exist. Where do I get help and potentially my money back. It kept saying credit card was declined.
Resolved! Lost Phone
Hi everyone, My phone seems to have slipped out of my pocket today The Toronto Police apparently don't take reports for lost phones and say "please contact your service provider." How/who do I contact? Has anyone ever gotten a phone back with the h...
Resolved! SIM Card not valid
I just bought a sim card from london drugs and when i typed it into the activation field in PM, is shows "Invalid Sim". does anyone know how to solve this?
Resolved! Need to change account
Recently my father passed away and it used to be him who used to pay for my sim. I would like to change it into my account right now. I tried multiple times to log into my father's account but since it is his account, I couldn't because I don't know ...
Sim Card Not Provisioned-Longtime Existing Customer
My son's phone number which he has been a long-time customer with this sim card suddenly showed "sim not provisioned." Discovered after switching it in phones, turning off and on etc. Finally we checked the sim card number on the account page. The si...
