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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Transfer failure

I have a problem. I received a text on my phone saying that the transfer is not successfull and activate the sim as it says. I am not sure why it didn't transfer completely as I am still using both carrier on one number only. I don't understand what ...

Not receiving txts or group txts

My main problem is receiving group txts from both people using Iphones and Androids. Never used to be a problem, but now I just don't receive a single one. Also the occasional direct txt msg from one person to me isn't working. Any suggestions? Thank...

No call or text, only data

Hello,I have the $25 plan. Using lg g6 phoneRegistered SIM with port request yesterday afternoon locally through vendor store near me, I was able to call out but not receive calls. Goes to old voicemail. The call display shows my phone number Concer...

Resolved! Changing plans/renewal date

My current plan renews at 11:59 tonight/or otherwise on Sept 6th. I would like to change my plan. I go into plans and add ons, choose change plan, choose new plan....i want it to change at the renewal date which will be 18 hours away. Do I still choo...

Account set up/ d.o.b. error

Trying to activate a new account and it will not accept my date (the day) of birth. Says invalid dog. Tried _5, 5 ,05, 5th won't accept any other number either. Any help on this one?

Every bodytalk

Why did you change the title of email from Public Mobile to Every body talk? It got put into spam with all those sexual solicitations my email provider filters out. This caused me not to be able to find the password reset links that timed out. Ple...

someone else's payment

2 unfamiliar payments have been deducted from my savings account for 21.83 & 72.80.I assume these are someone else's payments. My auto pay is authorized through my cheque account and being deducted each month. How can I get this fixed?

Resolved! Will redmi note 7 work with public mobile in BC?

Says 3g bands are hsdpa 850/900/1900/2100 3G Bands: HSDPA 850 / 900 / 1900 / 2100 - 4G LTE Bands: LTE band 1(2100), 3(1800), 5(850), 7(2600), 8(900), 34(2000), 38(2600), 39(1900), 40(2300), 41(2500) - Hybrid Dual SIM (Nano-SIM, dual stand-by) > (ensu...

Resolved! Forget email id

Resolved! Where has the build my own plan option gone?

It seems the website has been overhauled since I last visited. Payment / transaction details are very hard to understand, and for some reason I also cannot find the build my own plan option within any of the navigation menus. I can find the pre-mad...

Sim activated but can't message, phone or data

Hi, My daughters phone was working, but barely. It did receive and send a call or two. As well as texts. It now shows thats it's on the public amobile system and has several bars but can't send or receive calls or texts. And no data ether. If I phon...

Resolved! My phone number was changed without authorization...where is my number?

When I signed up to services I ported over my number from a different service, and it successfully ported over, I've been using it on your service for the past 2 months.Today, I noticed that my number was changed. I need the number I had before, and...

Telus Retention Calls

I left Telus a few months ago and ported lines out to Public Mobile, this past week I recived 3 different retention calls. I don't understand why they are so desperate to try to get me back, Koodo and Public Mobile are owned by Telus so technically I...

Can't call or text only internet is working!

I can't call or text but I have unlimited calling and text I have the 25 dollar plan HELP ME PLEASE!!

Resolved! Switching to PM from Bell - when?

Hi, I’m currently on a month-to-month with Bell, have my phone paid off and was just wondering if I switch at any time would bell just pro-rate my monthly plan or would I end up paying the full month?

Resolved! Can't access my account to set up automatic pay.. keeps locking me out.

I have tried for the past 2 1/2 hours to get access to my account. This is my first time trying to get access so I can set up for autopay and I forgot my password. I need my cell phone for work and I need to be able to set this auto pay up tonight....

No internet

i have changed the APN settings to match that of public mobile but the internet isnt working!how can i fix it??

Resolved! Switching Plans

I am currently paying $45 for my current public mobile plan with:1GB DataUnlimited Canada-wide TalkUnlimited International Text I am now thinking about switching for more data. I saw one on here for $50 that has: 8 GB Data⁴ at 3G speedBonus 500 MB wi...

No internet

Why do I no have internet now for 8 days. Tried everything

Resolved! US ROAMING

How much are my roaming fee in America?

Resolved! Sending SMS to Landline Home Phone

I am in Vancouver BC CA. My home phone (Land Line) service is provided by Telus. People can send SMS to my home phone, the system uses "text-to-speech" technique to speak out the message. But I cannot do the same with Public Mobile phone. Dose Pubiic...

Adding Data

I was thinking about adding another gig of data to my plan, hopefully for good, how do I do this? I saw on add ons it's $30 for one gig? Is that for permanent plan change? or just for one time use?

Resolved! Having 2 phones with 2 providers Simultaneously

I would like to upgrade to an iPhone XR with a different provider. Right now I have a iPhone 6S Plus with PM that I brought over from a 2-year contract with rogers. I don’t want to trade it in ideally, I would like to keep my existing iPhone 6S to su...

Not abel to add pin # to account

Im not abel to enter my pin to my account. Get error message

What is the best gateway equipment for linking my home phone lines into my public mobile services.

Fancy voip gateway device ? Android software ? Bluetooth gateway? Skype Gateways?Phone phone device with android software and ptsn ports? what apks? Computer modems? What have you used to link voip and or skype and cell services with your old phone l...

I messages error

Hello,I used to be able to send messages by imessages no problem when I had a virgin mobile sim card. Now with public mobile I am having problems. For imessages it is saying that there was an error and not able to connect for imessages.

DATA

hey guys, after you used your data limit publicmobile it shuts your data off?? or it keeps going at lower speed?? if not they charge you for going over the data limit?? please let me know guys...thank you...

Resolved! can i earn referral reward by buying another sim card with another plan?

Lockdown

Resetting password, email delayed & then password reset timed out...4 hours later after trying to figure this out today, after 5 is EVERYBODY TALKS instead of from Public Mobile, no wonder my searches for it could not pick it up & it timed out. If ...

Resolved! Adding data add-on 1GB, one time only.

Hello helpful community !So, somehow I managed to use all my data ( 2GB ) in one day, 6 days or so in the month.With 2Gb available, I've actually used 2.5GB in one day. Funny stuff.My ballance owing was 0$ before this.I went and bought 1GB data addon...