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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1918 Views
  • 24 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30251 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42016 Views
  • 185 replies
  • 29 Bravos

Resolved! Sim card doesn’t work

We’re in Canada on vacation and one of the sim cards (with plans) we purchased doesn’t work. The phone works with the other sim cards (also public mobile) and the sim card doesn’t work in the other phines either, so it’s definitely the sim card and n...

Assie71 by Good Citizen / Bon Citoyen
  • 1686 Views
  • 8 replies
  • 0 Bravos

Resolved! New here - Any promotion?

Hi Everyone,I'm moving to Canada soon (20th July) and will buy PM number. I wanted to know if there is any promotion on PM sim/plans etc I am not aware of. I'll ho either with $25 and $35 plan. Also, I would like to know if I'll receive 500MB reward ...

adnan_aq by Great Neighbour / Super Voisin
  • 1916 Views
  • 11 replies
  • 0 Bravos

Data does not work

hello, tried everything with my LG G5... even factory reset... still have no data... phone and texting working fine...

michellesauve by Great Neighbour / Super Voisin
  • 570 Views
  • 2 replies
  • 0 Bravos

call forwarding

I lost my phone and forwarded my calls to another phone number. Now I would like to forward those calls to another number. Is that possible

Resolved! Data not working

My wife has an LG X Power phone which worked fine on a Telus plan.  On Public Mobile, data does not work, although texting and phone calls work fine.  Photos cannot be sent during texting as the data is not functional.  I have reset the network, chec...

DonB by Great Neighbour / Super Voisin
  • 1154 Views
  • 6 replies
  • 0 Bravos

Site under maintenance

Hi, I have to been trying to reach the accounts page but everytime I click on my account it takes me to a page where it's says site is under maintenance, this has been going on for a week what do I do

hamza102008 by Great Neighbour / Super Voisin
  • 869 Views
  • 6 replies
  • 0 Bravos

confused

difficulty setting up an account to access my account number to transfer to another provider

farrellm1 by Good Citizen / Bon Citoyen
  • 1031 Views
  • 14 replies
  • 0 Bravos

Resolved! Phone account number

I am requesting my phone 6xxyyyzzzz1 account number Edited by stonechucker to remove personal information.Please DO NOT put personal information in a public forum.

farrellm1 by Good Citizen / Bon Citoyen
  • 884 Views
  • 3 replies
  • 0 Bravos

Resolved! Porting request put in - paid for plan-self serve a/c created -next?

Thank you to the community members.Very helpful. I have put in a porting request on the activation portal ( provided pin # ,IMEI Number etc) , paid for a chosen plan, self serve account created - logged into the self serve account -shows the plan I p...

ApBh by Good Citizen / Bon Citoyen
  • 535 Views
  • 1 replies
  • 1 Bravos

Porting Number

Hi, I like to port my number into Public Mobile.  How should I do that? Thanks!

sunzibinfa by Great Neighbour / Super Voisin
  • 955 Views
  • 6 replies
  • 0 Bravos

Not able to create a self serve account

Hello, Thank you for reading.I currently am with Chatr. I wish to port my number to Public mobile. I bought a Public Mobile Sim. Next, I  tried to create a Self Serve Account. The self serve website tells me that my number is already registered and I...

ApBh by Good Citizen / Bon Citoyen
  • 1526 Views
  • 9 replies
  • 0 Bravos

Resolved! New here

Hi, I just ported in to give public a shot, is there any tips for a newbie to save the most?

XionBunny by Deputy Mayor / Adjoint au Maire
  • 1378 Views
  • 4 replies
  • 1 Bravos

Resolved! Still can't find my account or log in

HelloThank you to everyone who posted a response yesterday.As I mentioned before, I registered a sim card with my email address that I always use.When I continued to set up the account there was a blip in my computer.,So I tried to set up again.  I h...

loghouse1 by Good Citizen / Bon Citoyen
  • 3073 Views
  • 19 replies
  • 0 Bravos

Resolved! Reg/sign in help

I have completed the registration form and now I cannot sign in.  When I try reset password it says my email is not valid.  Anyone know how to fix this?

Mik382 by Great Neighbour / Super Voisin
  • 869 Views
  • 4 replies
  • 0 Bravos

Resolved! Payment card

OK I bought A $60 top up card when I bought it they charged me $67.49 plus 75 cent activation fee .. So I enter the info into my account and it only give me $60 it didn’t add the tax that I already paid . so when they billed me for my phone wount the...

Vidal by Good Citizen / Bon Citoyen
  • 1037 Views
  • 4 replies
  • 3 Bravos

Does some people manage to send SMS to China?

I failed to send a SMS to China, it starts with 177 number. However, I can manage to send SMS to the US number. I wonder whether international SMS includes china or not. 

alexintel by Great Neighbour / Super Voisin
  • 1117 Views
  • 7 replies
  • 0 Bravos

Renew plans

I have been trying to renew my plans and there doesnt seem to be any way to do that. I have $62 in my account yet I can't renew. I also opted for auto renew, still my account has been suspended. What do i do?

Jbaby by Great Neighbour / Super Voisin
  • 765 Views
  • 3 replies
  • 0 Bravos

Resolved! $40 plan- Unlimited Canada wide talk

I am interested in coming over to PM from Freedom for the sake of better coverage but I am confused by the "unlimited Canada wide talk" when they also offer add-ons for LD in Canada.I would assume that when they say unlimited Canadian talk, I can be ...

TickingMind by Great Neighbour / Super Voisin
  • 938 Views
  • 2 replies
  • 0 Bravos

Data charge near U.S. border

On Friday June 30th I visited a relative on the Canadian side of the Aldergrove B.C. border crossing with the U.S.  I was within a couple of hundred yards of the border.  I noticed a spike in my data usage for that date, even thhough I did not use an...

penguin13 by Great Neighbour / Super Voisin
  • 962 Views
  • 5 replies
  • 1 Bravos

Resolved! Still no service after paying for expired plan

My credit card expired and my plan ended up expiring as a result. I updated my card info and added funds and setup autopay with the new card, but I still have no service. In my account it still says "Plan Expired" andYour plan expired on Aug 10, 2019...

usr3 by Good Citizen / Bon Citoyen
  • 1044 Views
  • 4 replies
  • 0 Bravos

I set up account, not working can't reset password

I have 3 existing accounts, setting up a forth. Went through the activation process and migration. Now I am unable to log into account, and Sim appears to not work. When I try to reset password it says my email is invalid, yet I can send email to the...

Roadtrip100 by Great Neighbour / Super Voisin
  • 664 Views
  • 3 replies
  • 0 Bravos

Resolved! credit card charge

My credit card charge was $35.99 for a $35 monthly plan.  It also shows on my online account that I have $14 credits and that I owe $21.  Why was I charged $35.99?  A random amount.

SueUnderhill by Good Citizen / Bon Citoyen
  • 1401 Views
  • 13 replies
  • 1 Bravos

New Account Additional $100 Charge

Hi there. I signed up for the $40/month promo recently and signed up for Auto Pay. My first payment came out July 2nd for $44.80 which is great. But then July 3rd I was charged $100.80 and I don't know why. Also, it does not show on my payment histor...

$6.99 sim cards free shipping

Numerous times when I talked about ebay sellers selling lower priced public mobile sim cards it was requested next time I see the deal to let people know. Well, here you go. 7 left. https://www.ebay.ca/itm/273923678583

RobertQc by Mayor / Maire
  • 633 Views
  • 2 replies
  • 3 Bravos

Free sims at Richmond Centre kiosk (BC)

I joined PM last week and got a free sim.  I went today to open an account for my father and got a free sim again.  I asked why I did not have to pay $10 for the sim. The customer rep advised that it was an unadvertised promotion because a new kiosk ...

funpig by Model Citizen / Citoyen Modèle
  • 745 Views
  • 1 replies
  • 3 Bravos
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