FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 64980 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 69790 Views
  • 180 replies
  • 32 Bravos

Mozilla browser has issues with Public Mobile Community?

Hi all, I have been logging into the community with web browser Mozilla Firefox.It always freezes up my entire window and to shut it down is very difficult.I was wondering if anyone else has this problem with Mozilla Firefox?I am using Microsoft Edge...

throwinbombs by • Good Citizen / Bon Citoyen
  • 2383 Views
  • 9 replies
  • 1 Bravos

Resolved! Dialing on keypad

I am unable to call anyone by dialing on the keypad. I dialed the voicemail number to check my voicemail and it would not put the call through. I tried another number and it would not put that number through either. How can I rectify this

Pax66 by • Great Neighbour / Super Voisin
  • 1146 Views
  • 3 replies
  • 0 Bravos

Cannot send text to another Public mobile user

I can receive texts but cannot send to another Public Mobile user (my wife). Shows that the message was sent but she does not receive it. No problems texting (send & receive) with other carriers for both of us. Checked to see if numbers were blocked ...

zawx by • Great Neighbour / Super Voisin
  • 1325 Views
  • 5 replies
  • 0 Bravos

Resolved! Account setup timed out before completion

Just tried to activate my SIM card and account. Received an error message before full account activation complete.  My account is not recognized but my credit card has been charged.  I have no way of signing into my account.  Tried the activation pro...

domthedonkey by • Great Neighbour / Super Voisin
  • 1408 Views
  • 4 replies
  • 0 Bravos

MMS

hey everyone! i noticed recently that my phone had a very hard time send MMS (especially pictures). I then went on my portal and noticed that MMS did not show up as being part of my plan even though i've had it set up since day 1 (and have not change...

fchartrand by • Good Citizen / Bon Citoyen
  • 3116 Views
  • 15 replies
  • 0 Bravos

Resolved! Contact about porting my old number

My alternative phone number provided on my account (My mothers) because I don't use two phones personally has been getting calls from public mobile and I haven't been able to get a hold of them due to the lack of service provided to it's customers. L...

Skylar93 by • Great Neighbour / Super Voisin
  • 1228 Views
  • 3 replies
  • 0 Bravos

my Rewards

I do not see my $1 Loyalty reward on my profile??? I have been with them for over a year !

Quinmolac by • Great Neighbour / Super Voisin
  • 1372 Views
  • 7 replies
  • 0 Bravos

paying my bill

I am trying to pay the phone bill and i cant. the pin dont work and i cannot log in to my account to set up auto pay

sssybliss by • Great Neighbour / Super Voisin
  • 969 Views
  • 5 replies
  • 0 Bravos

Resolved! cant get in my account

is there is a moderator i can talk to i am getting frustrated. i cant remember my password or security questions. and when i go to log into community it says wrong password. PLEASE HELP!!!!! i just want to upgrade my plan 

conner-nolan by • Great Neighbour / Super Voisin
  • 1828 Views
  • 6 replies
  • 1 Bravos

Resolved! Transfer home phone number (currently with Bell) to Public Mobile

I have a home phone with Bell in (705) area code.  It never gets used, so I would like to transfer my home phone number to my cell phone which is a (613) area code.  Will Bell allow me to port that number?  Or do I have to cancel this number and star...

deskinkle by • Great Neighbour / Super Voisin
  • 7522 Views
  • 10 replies
  • 0 Bravos

Extra payment taken via autopay

I had a balance in my account but the system took a payment out of my credit card in addition to applying my existing balance so I was effectively charged twice for this month.  Who do I contact to resolve this?  The credit card payment shows up at A...

yan0zhou by • Great Neighbour / Super Voisin
  • 1277 Views
  • 6 replies
  • 0 Bravos

Resolved! so no way to get two lines in one account like a family?

Is it correct to say that it's not possible to get two or more lines in one account?It's tedious to manage multiple accounts in the family. And it's actually discouraging for family to sign-up multiple lines especially when all the other carriers all...

jqian by • Good Citizen / Bon Citoyen
  • 3042 Views
  • 12 replies
  • 0 Bravos

Resolved! Compatibele with general Mobile?

Does anyone know if public mobile is compatible with General Mobile 6D?This model is not listed in the check section.

Gamma3 by • Great Neighbour / Super Voisin
  • 2081 Views
  • 7 replies
  • 0 Bravos

Resolved! Can not receive in coming calls

When people call my phone it’s goes straight to voice mail with the previous provider how do I fix this?

Layla2020 by • Great Neighbour / Super Voisin
  • 2646 Views
  • 12 replies
  • 0 Bravos

SIM Not Supported

I have a iPhone 6s that had a Public Mobile SIM card but I have lost the SIM card so I bought a new one. When I put the new one in it says "SIM Not Supported". How can I unlock the phone from Public Mobile? My new Public Mobile SIM card is already ac...

Ski_Run_Ty by • Good Citizen / Bon Citoyen
  • 4152 Views
  • 20 replies
  • 0 Bravos

Resolved! Data all gone but not matching usage

Hey so I have 1 GB of data per month with my plan. I also had some left over bonus data from a previous promotion. I'm now out of all of my data according to public but my phone is showing less than 1000 MB of usage from my billing cycle start date. ...

drewber83 by • Great Citizen / Super Citoyen
  • 2105 Views
  • 7 replies
  • 0 Bravos

Resolved! Porting a number from PM to PM

I want to confirm if this method is still valid: https://productioncommunity.publicmobile.ca/t5/Self-Serve/Porting-a-number-from-PM-to-PM/m-p/163972#M12841 

arabena by • Great Neighbour / Super Voisin
  • 1791 Views
  • 7 replies
  • 0 Bravos

Resolved! refer-a-friend

Hi there,Hope all is well.I would like to ask how to get the rewards for referring a friend and had her account activated but didn't have the referral code. What should be the process for it? Can someone please advise. Thank you. 

nes2476 by • Great Neighbour / Super Voisin
  • 2786 Views
  • 12 replies
  • 0 Bravos

Resolved! Payment

Does anyone know if you can pre authorize your phone bill so it comes out of your bank account? I only see a credit card option.

crosbyoverovi by • Great Citizen / Super Citoyen
  • 1877 Views
  • 8 replies
  • 0 Bravos

Resolved! my phone bill

I will like to know how to get my phone bill, appreciate any guide. thanks

slikky06 by • Great Neighbour / Super Voisin
  • 1916 Views
  • 5 replies
  • 0 Bravos
Labels
Copyright © 2026 Khoros, LLC
Need Help? Let's chat.