[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Not accepting my Credit Card
Hi, I'm trying to activate my SIM card but it will not accept my Credit Card. I contacted my credit card company and they see nothing wrong. I am using a Costco Platinum Mastercard. Please help!Diane
locked out
i am currently locked out of my public mobile self serve account
Resolved! Order of Minute Usage & Add-ons
My husband got a '10 minutes left' warning while talking on the phone. It was a Canada to Canada call.His plan*: 100/100 CW minutes (used up)Holiday Bonus: 500 LD minutes 0/500 min left) *I know the plan minutes are used first. I just did a 500 min ...
Waiting for Activation IPhone7
I upgraded from the basic data plan to the 6GB data plan. This weekend it takes ok effect and since then I am unable to login to my IMessage, FaceTime or Apple ID from my phone.I contacted Apple and spent 3 hours with them. It isn’t on their end as e...
Resolved! my text doesn't work
Samsung S 9 + No Signal Bar Strength
Howdy I do not have the same network signal connectivity strength.Had a S9 no issues. For over 2 years at the cottage I had a solid 2 to 3 bars on LTE which is fine. Bought a Samsung S 9 Plus, switched SIM. Everything works but signal strength is gon...
boxing week savings
Hi I registered for the boxing week saving with my email xxxxxxxxxxxxxxxthen i transfered my phone to you guys xxxxxxxxxxxxxxxx how do i get the 1 month free plus the 5 gb of free data i dont see it anywhere on my acount edited by computergeek541: ...
Resolved! Promo Help
I added my email for the Promo ... then I activated my sim card. Its only today I receive an email inviting me to activate my sim to get the 1 month free.... its not showing up on my account
Resolved! Get one month of free service when you activate on any plan.
I received an email from PM when I send my email address to them before I activate my new sim card. I checked my account, nothing stating the free one month service at all???
Resolved! Unable to Redeem Boxing Week Savings Offer
Hi Public Mobile team, I have recently (December 28th) switched phone providers to Public Mobile. Before I registered for an account, I entered my email in the Boxing Week Savings promotion and made sure to use the same email when creating my Public ...
Resolved! 'Invalid SIM' error
Hi,Cannot activate a new SIM card.Getting 'Invalid SIM' error on https://activate.publicmobile.ca/ Could be the card is cancelled or locked? Is there a way to validate the SIM?Thanks
Phone not working voice or text in USA
Phone not working voice or text in USA
Data speeds in low coverage areas
Hi, I was thinking of switching to from telus to public mobile. My service is pretty poor where I am. So my data is rarely LTE speed. Would it be any slower for me?
Boxing Week savings offer
HELP! I'VE SUBMITTED MY E-MAIL FOR THE 5GB AND 1 MONTH FREE OFFER THEN ACTIVATED THE SIM CARD BUT DIDN'T GET THE REWARD, HOW DO I GET THE REWARD? I ALSO RECEIVED THIS E-MAIL MESSAGE TODAY Congrats! Your email was received and is eligible for our limi...
Resolved! Charge & Missed Opportunity
Why was a full monthly payment (no rebates) charge on my credit card on the day I activated my plan, i.e., yesterday? Also, why wasn't I eligible for the 5GB promotion? Apparently, my email address wasn't recognized; an email address is an email add...
Resolved! Data Over-usage Inquiry
Hey, I was wondering if we get charged when we use more than our limit or does the data automatically cut off and we do not get charged extra? Thank you!
Resolved! online account
My husband has switched to Public and we are having a difficult time getting his online account set up. It keeps saying phone number invalid. He received his welcome text without difficulty so I don't understand. Is there a 24 hour waiting period or ...
Resolved! Transfering old phone number from Koodo
Hello, can anyone tell me how to keep my phone number when coming from Koodo to Public.Thanks!
Resolved! DATA SETUP: Asus Zenfone Max m1
I have entered the setup as per PM but have no location to enter "MMSC proxy". I do have "proxy" and "MMS proxy". How so I make this entry?
DATA doesn't work
I just activated my SIM card and transferred my number to Public. Now I can make calls and send messages, but can't use data. Sometime photos are not able to be sent or received. Does anyone know the reason and how to deal with this problem?Thank you...
Resolved! Will an older Samsung Galaxy Core phone work with PM?
It's frequencies are UMTS / HSPA 850, 900 and 2100 MHz. I believe this means that there is only 1 frequency that matches Public Mobile...the 3G 850 MHz.
Resolved! Purpose of holiday give away data add on
HiI have two holiday data add ons in my account. One is for 1g and the other for 2g.Is the purpose of this data so that it can be used if your regular monthly data runs out? I rarely get near running out of my regular 1g monthly data, but am gettin...
