Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My phone sim is not working properly, I need to change the sim, but I really want to keep this number. I forgot the password for my account and I don't know how I am supposed to get it. I don't even remember the security question because it has been ...
Hi,since I ran out of data my phone has not been connecting even though I have top up. This I have been experiencing since last week. I only use the phone with wifi can someone help me please.
I get : SIM card number incorrect (it’s not)Username already used. I used my email address (which is very perculiar). Tried unsuccesfully to submit account creation form. Kept getting « Problem submitting form ».so can’t create account.Ttried 30-40 t...
Hi, I activated a new PM account with a $15 plan recently and also activated auto-pay a couple days ago. Unfortunately, mobile data is not working on my Asus Zenfone Live L1. I've been doing some research here and tried to create a new APN, but I'm g...
i am trying to reset my password and have been locked out. I know the security question and it keeps saying it will send me an email with directions but never does. Yes I have checked my spam folder.
Hi there everyone, I'm having the same problem for the last 2-3hrs. I want to re-set my password because I forgot it. But the emails never came to none of my email folders. Is there a problem over there? Can someone please help? Thank you for your ti...
Could someone please help me regarding my transferring of number issue? I have entered the wrong account number (Virgin Mobile) when doing the transfer resulting to not receiving any calls from others. Any help will be appreciated, thanks.
HelloTonight, while using my near brand new phone Samsung Galaxy A71 (purchased May 22/20), the whole thing froze and then the screen turned off. I tried turning it back on, nothing, I tried turning it off by holding the power button, nothing, then I...
Samsung S8 - Previous Provider: Telus So i activated my PM SIM card & popped it in (i noticed it said "No SIM card - Emereg calls only") & tried to setup my APN but there is no option for me to select it. so i popped in my old Telus SIM card and from...
I just activated a new sim card keeping my number from koodo. Everything works but i cant create an account and i didnt receive any emails. It always says my number is invalid or that i have an existing account (which i dont). What do i do?
I just changed my number by I’m not getting any incoming messages.Do i need to get another SIM card from public for my new number?
Where do I find the total amount of data I have used so far, I see where it is posted daily bit I want to know how much total I have used not add it up in my head
I updated my iPhone from SE to 7, and figured all i had to do was swap out the sim card. No matter what I try it just keeps saying 'no service'.I've tried rebooting; taking it out and back in again... etc etc.... nothing!
paid...up to date..zero due..says $90 available...But I have no service !!!! This is my work phone and this is killinme !
Is there still a network problem in Peterborough Ontario?
My phone plan is unlimited text and pic message , why when my data is full I cannot text
I want to purchase an add-on, but only for this month. Will I be able to cancel the add-on for next month after my purchase?
Hi,I have had this before where my account has been hacked and my sim was swapped and a lot of charges went on my account. After recovering my account and changing the password somehow it has happened again and I cannot even buy a new sim and change ...
Hi,I signed up with Public Mobile a few days ago.The phone works, data works, the number I had has been ported properly.However, when I try to create an online account to set up a automatic payment,the website gives me an error message:>> The phone n...
Hello PM community, I’m growing concerned by the following activity I’ve noticed over the past few weeks:Numerous calls from unknown numbers, beginning with the same 6 digits (area code + 3 digits) as my own number; possibly to convince me they are l...
How to change the credit card details for auto-payment of monthly bill
So, not new to PM, but setting up a new account for a Club that has a land line that is to be moved to a mobile. I input the LL phone no. to be transferred and it says it will send a text with a code - of course the land line does not accept texts. ...
So I got the $30 per month deal a few months ago that is supoose to give me 2 GB data and additional 500MB if i set up autopay. I did set it up and an auto payment has gone through but no bonus.
But today is Thursday I havenot seen my $1 yet, I was not allowed to contact MOD about this apparently they only accept request from referred user. But I don't want to bother the person for the $1. so What I do?
