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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Accidental plan renewal - need to change

I wanted to subscribe to the $30 for 500 MB of data at 3G speed - plan, but the after making the payment It seems like i have selected the $30 for 600 MB of data at 4G LTE speed (Data only plan). Could be my error becasue the price is the same, thou...

Flash Sale Reward of September did not worked!

Hi,I get a Public Mobile simcard on 15th of September. At that time, we had this promotion:https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-From-September-15-to-16-Get-a-SIM-your-next-30-days/td-p/276484 The problem which I exp...

Problem with the SIM card PUK code

I am a new customer and my cell has a problem can you please help me. You can call me on 289xxxxxxx

Can't receive MMS

Suddenly today I have not been able to receive/send any MMS anymore on my phone, SMS still works and so does calling. I have tried changing SMS apps (I usually use the phone default), checking the APN settings and readding it again, also have restart...

data worked fine then stopped

Had PM for over a month with no problems. Then data stoped working? been over a week and I have tried all suggestions. Even tried 3 different phones. None have worked. Need a service that works... any suggestions appreciated. PS not the APN sett...

Resolved! Just got going, now a friend says switch to Koodo!

Okay you guys, I signed up with PM in late July and have really loved it. It fits me perfectly, but wouldn't you know that my phone started dropping calls and it appears that my antenna is broken and I will need to buy a new phone. It's ironic becaus...

Resolved! new user - wireless data setup

Hi,I just activated a new line on an old LG NEXUS 4 with the $40/4.5G plan in promo. Voice and text work great, but no wireless data.I've selected PM as the provider from 3 options, kodoo, PM, and Telus. I've also checked the APN settings (no customi...

Data suddenly stopped working today?

At around 4ishPM EST I saw that data just stopped workingI thought I ran out of data today, but I got the usual renew messages in the morning and I just checked my account before posting this, everything is fine, only 8mb used so far as the month jus...

Resolved! Just a quick Thank You!

Received the 2 sim’s in 2 days.Transfered 1 phone from Chatr and 1 phone from Telus.Everything went smooth and easy.Now the wife and I are on PM!Thank you PM and everyone who answered my questions. MM

SIM card delivery

I ordered 5 SIM cards, but I only got 3. What should I do for this?

I messed up my plan that I added today. Help!

I was changing my plan today and screwed it up royally. I was suppose to pick the 90 day, unlimited texting & unlimited calls within Canada.

Getting a moderator to answer a message?

Is there a trick to get a moderator to answer your questions? I sent a message a few weeks ago. The moderator asked me to verify my account which I did. I haven’t heard back since. I’ve sent a few follow up emails as the issue hasn’t been resolve...

Forgot my password and security Question.

I've forgotten my password and answer to challenge question to reset my password.

forgot my pin number!!!

I forgot what my pin number is, anyone can help?

reset voicemail but can't access it now (asks for password, old password doesn't work)

I recently reset my voicemail (via the self serve option at https://selfserve.publicmobile.ca/Overview/) and I called my own number to go through the process of setting it up again with the default message as you explain here: https://productioncommu...

Resolved! Porting a number from Bell

I recently started an account with Public Mobile for my wife and am quite happy with it, she did not have service with another provider so it was straight forward. I plan to port my number from Bell Mobility and have a few questions, I use my phone f...

Re: Porting number

I had my number ported and then after 1 month I lost the number I ported.please help f********@gmail.com thanks D L edited by @imm1304 to hide email address

Blocked Number

My building intercom number won't go through on my phone. I don't have anything configured on my phone to block it. The exact message is, "This number is not in service". Is there a way to verify if it's getting blocked at the provider level?

Resolved! Can't receive TEXTS!!! - even after buying text ADD-ON!

Hello, I paid for the $8 unlitd texting add on but still cannot receive texts. I need to receive texts urgently

Cant call says its long distance

Hubby and I both activated with PM on the weekend and I cant call him it says long distance ... we have the same area code ... I didnt get long distance so what can I do ?

Credit card payment doesn’t work

Hello I bought a SIM card today and I followed Instructions to complete the sign-up however when I reached step which asks for payment method I have tried 4 different mastercard credit cards and none of them went through. Here is the message I’m see...

Resolved! Reactivating Accounts

Hi there, My question is actually on behalf of my mother in law: She accidentally missed a payment, and seems to be stuck in a catch 22 trying to fix the issue:She can't create a community account to ask this question herself; apparently it won't let...

Resolved! Anyone know how to get the mods to reply faster?

Ive been waiting a day just to get a reply from the mods my number has not been ported properly I cant send any text messages or receive any just can call but can receive calls data works fine don’t know why mods take so long to reply though its frus...

Credit for 30-day plan still has not been applied for Sept 15 flash sale

Hello, I am a new customer to PM and I opened a line new as per:FLASH SALE! From September 15 to 16 - Get a SIM + your next 30 days of service for $0 in-store!on September 15 around noon. It's been more than 72 hours and I still have not seen any cre...

Resolved! Not impressed with service so far - hope it gets better

I am coming from Koodo Monthly (assume K monthly is NOT prepaid). I had read on this forum that porting a number from Koodo to Public M is a bit more complicated (not sure why) than from other providers. I had read a moderator may need to be involv...

Resolved! poor customer service 😠

been trying g to get help for more than 24hrs with no help. getting g very frustrated as data should have been added to my plan but it wasn't. I have to go to Tim Hortons for WiFi just to get help from @Moderator_Team and still nothing this is so du...

Resolved! Request for Port number

Hi guys,I signed up last night and wanted to port my old number and so I PM the moderator team and unfortunately have not gotten any response at all. Any idea how long does this process is going to take? I am afraid to lose my number. Can anybody ple...

plan didn't change no data

I changed my plan before my new bill was taken off my card. but when I paid the bill it only paid for the old plan and didn't change it. been trying to get help for more than 24hrs with no help can @Moderator_Team please message me

Cant top up account, need phone for work

Hi, I sent a private message to a MOD without a reply.I have now purchased 4 seperate vouchers $40.00 worth and every time i enter the pin i get an error saying the voucher is not valid.I'm a brand new customer so this is not setting a good example f...

No incoming texts!

Hi @Mary_M, @Shazia_K I just singed up for the $20 unlimited province-wide calling plan for my son. First of all, I was shocked to find out that it doesn't include texting. But then I said to my self, it's ok, he doesn't need texting. But then I was ...

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