Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Activation issue-- interrupted sign-up When filling in the information of old phone company on the 2nd step- "phone number", the form disappeared. So I backspaced to the 1st step-" Let's get started" to start again. The site showed " invalid sim ...
Hi there,I've purchased your SIM card from Amazon and I'm waiting for it to get shipped. I live in Europe. Will I be able to activate the SIM card on my unlocked phone? I have a Canadian Visa debit card and I can top up via Airtime. I only need the n...
I received an iPhone 11 for Christmas. The phone was a bell phone and bell is telling me that the phone is unlocked. The error message that I am getting when putting in my public SIM card is..that the SIM card is not supported under the activation po...
I'm living out of the country for a few months, so I won't be using my Public SIM Card. Is there any way for me to keep my number for when I return to Canada? I would prefer to keep my number, but I'm not sure if that's possible.Help appreciated.
I just paid for my plan on Dec 24. I want to change my plan to a less costly plan. Is there a way to set this up so it automatically changes on Jan 24?
Is there any way to check on an online order made for a SIM Card? I ordered a SIM card about 15 days ago and still haven't received it. I double checked my address on the confirmation email, and it is indeed correct.
Hello PM Community! I want to purchase a Librem 5 linux smartphone and they have different modular modem options. I'm based in Regina, Saskatchewan, so I'm guessing the US/America modems are the correct one to use, but I don't know what Frequency/Ban...
Today I bought a new phone (Pixel 4a!) and was pretty disappointed today trying to get set up with Public Mobile. I went to the Wow Mobile kiosk at Metrotown (by the Indigo), literally because I saw posts on this forum telling me that they were great...
Hi,Is it possible to change my current plan to this $25/mo and avail the 5GB free data?Thanks for your reply.Merry Christmas and Happy New 2021 to all.SengAle.
Hi everyone, I know that I don't usually ask questiosn, but I have one. If you place an outgoing call and you get a message such as "The person you are trying to reach is unavailable", does that call count as being completed by Telus/Public Mobile?...
Hi i am trying to get in contact with someone to fix a problem with my phone. I got a new phone and it was not unlocked. I was able to contact the company and get it unlocked but now when i put my sim card in it tells me the sim card is locked. Can y...
My number is 647-xxx-xxxx. I could not dial to a 437, and 289(area code). I had problems with the service so I cancelled and went to another company. Public mobile charged me 3 months in advance and I used only for 1 month. So how can I get the refun...
I am completely new to Public. I just started today and I ordered 300 mins for $15 international call. After I joined the community , I realized that international calls just for country on the list. Can I ask for refund please.Also, is really hard t...
As of a few days ago, I am no longer getting LTE data. I am only getting 3G on my (android) phone. I have not changed my plan, and have not messed with any settings on my phone. I do not know what is going on, as I have no notifications/emails expl...
I want to stay with public mobile. My new visa is arriving in 6 days. The three accounts that will be affected are1000000xxxxxx1000000xxxxxxI do not have the third one. The three accounts are paid by visa ending in 2498. Can someone please ensure t...
my prepaid vpin that i had paid for is not working and it will not go through and i am puting it in right and it will not go through and if someone could get back to me please cause i need my phone
I have been with PM for over a year. Paying $35. I have never used my 2.0 gigs a month, I have the 5 free gigs from last year's give away and now I have 2 more free gigs. I would like to to decrease my plan to the $25.00 plan. I want to know if I lo...
Hello All, My very young brother in law received a new phone and is trying to activate a public mobile sim card. Now I believe everything has been registered and set up correctly however once they tried to start the phone and enter in the SIM network...
