Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am getting french language notification from PublicMobile instead of English. The truth is I don't soeak French so how do you expect to understand what you saying to me? Please tell me how to change this. Thank you.
Hi all, When I log into my account, it says I have to make a payment by April 12. However, I just got a text "reminding" me that my payment is due April 1. Has this happened to anyone else?
I wanted to downgrade from the $25 plan to the $15 plan. When I click on "Change on next renewal date" it says " After changing your plan, you will lose your current promotion. ". Does this mean I would lose the My Rewards that I have accumulated?
I had until 11:59 p.m. March 29, 2020 to top up my account but it expired today 24 hours earlier....as i am porting out, i need my line to be active to do so... i added funds to top up even though i should not have to as i still had 24 hours... the a...
Hi, I purchased two sims a month ago and created two accounts for me and my sibling, however I have just learned that you cannot access two different account #'s with the same email. How can I change the email associated with her account? So payment...
Hi!Phone is not displaying lte/4g icon. Can only connect to wifi. Logged in to check my data allowance and i still have PLENTY. I checked the apn settings, then followed the steps to add one, no luck. I feel like this strted after the last sytem upda...
I would like to change my plan to the 8 GB of data
Good morning everyone: I have a question, do you know any location in Montreal, where I can buy a payment voucher from public mobile. Thank you for your assistance It's very appreciated. Thank you !
I am on the plan with 5GB data (including autopay bonus) but because of social distancing due to the COVID19 pandemic, I am home 95% of the time now and usually on my home WiFi. I barely used up 1GB this month. I'd like to change to a cheaper plan wh...
I ordered a new sim for my other device. Accidentally it sent to a wrong address. I got an email today saying that it’s delivered now. I realized then that it was not the right address. I still have the original one and using it right now. Should I b...
My Autopay didn't work and my account has been suspended BUT I had a perfectly working Master Card registered on the account. Card has enough funds. No recent changes to the credit card or address it's registered too. Autopay worked in the last month...
Hi, C someone please help me. I forgot my password and I went to reset it and it says my account is locked. Could someone reset it for me? thanks Emilia
Self serve says my number is invalid and no longer have access to email I used when I signed up.help
Hello, I found a phone in Monarch Woods in Kitchener on March 16th. All I can determine is that it's on the Public Mobile service. If this phone belongs to you, please send me identifying information (such as the IMEI number) and I will be happy to g...
My friend recommended I go to PM. I activated my new phone at a local shop. The vendor asked me a series of questions as he was registering and activating my account, however he never asked for my friends referral code. So as it is my friend lost out...
Is there a data only plan option that would allow me to have a separate SIM card for another device that is used on a much more occasional basis than 1 GB/month? I farm and require a SIM card for my tractor GPS system, and it does not allow for me to...
My son went to a local provider and signed up for a 2 year contract, mainly to get a new iPhone. He ported his number to the new provider (unbeknownst to me!), the day AFTER I paid for his plan. How can I either have the payment applied to my account...
Hello,I can't seem to get my phone (S10) to connect Publicmobile network. I have ordered and recieved a new sim, activated it, inserted the new sim - but the phone would not connect to Publicmobile network. I have then updated the Publicmobile APN se...
HelloMy old mobile s is still working,My new Public SIM card is actived successfully Personal Info not show as required Please help me change my old number to my Public Mobile SIM
i noticed with competitors a one year plan exist at low prices but does public offer these?
I want to cancel the plan as I moved out of country . However I am not able to register to self service to cancel autpay. To register for self serve, I need one time code on my phone and my sim is not working as I am out of country.
I have just added my 5th public mobile number and therefore have to login 5 different times to administrate them. I handle my account, my wifes, my sons, my mothers, my business.I will soon be adding a sixth account. One thing all the accounts have i...
Getting forwarded Voicemail from my old provider but can't receive phone calls on my new phone with Public Mobile. I deactivated my old number with Virgin Mobile after I lost my phone. I decided to switch to Public since I was getting a new unlocked...
Hi,My data network has not been working for a month now. Can someone help me? Thanks,karen
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Other providers on my area have sent out emergency alerts this afternoon that are specific to Newfoundland but it appears that Public did not release the same message or perhaps something is wrong with my phone?
my friend gave me a phone to use but its locked thru pm ineed to unlocked it to connect to another network can somebody help me pls...
I have been locked out of my account for 5 months and I am not able to access my account to make changes.
I have been with Public Mobile for over a year now on the same plan with no issues, but suddenly yesterday my add-ons stopped working. I am on a plan with unlimited provincial text and talk, and on my account it says it is still active. I cannot send...
