USA roaming purchased yesterday but not working

[northernbcguy]

Hi everyone,

I bought USA data, talk, and text roaming yesterday ($35). I am now in the USA but none of it is working. I've checked:

- Roaming on (yes)

- Data roaming on (yes)

- Reset network settings twice.

- restarted phone 

- manually selected both att and t mobile

Help?

[dabr]

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@northernbcguy wrote:

Ug, solved!

The funds went on the wrong phone 😞 It turns out I was logged into my wife's account this whole time. Must now spend $40-ish adding the data, etc, to my number. 

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Oops!...frustrating but it happens to most of us sometime or other:)

[ChuckYeah]

Everyone makes mistakes. Glad you figured it out.

[northernbcguy]

Ug, solved!

The funds went on the wrong phone 😞 It turns out I was logged into my wife's account this whole time. Must now spend $40-ish adding the data, etc, to my number. 

[ShawnC13]

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@northernbcguy wrote:

Ok tried both networks and restarted phone so far no luck. So strange. It worked fine last time.

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Have you verified that the money is not sitting in available funds waiting for you to complete the second step of the two-step process?  

Purchasing addons is a two-step process.  Here is a great tutorial on how to purchase addons created by @srlawren  https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

Your screenshot only shows the payment we would need to see the addon section of your overview page and also that is where you can see if you have the money sitting in Available Funds

[dabr]

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@northernbcguy wrote:

Ok tried both networks and restarted phone so far no luck. So strange. It worked fine last time.

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Then you might need to message Moderator_Team or try the improved SIMon (bubble with a question mark) who can submit a form to the moderators for you enabling a faster response time.

[northernbcguy]

Ok tried both networks and restarted phone so far no luck. So strange. It worked fine last time.

[dabr]

@northernbcguy  You could try manually selecting AT&T or T-Mobile if you're phone isn't selecting one of them automatically.  Also try rebooting your phone.

[Jb456]

Go to your settings mobile networks and try manually selecting a network.. try att.. if not try tmobile