Need to add E Sim and service not working

[Jewsika]

Hey I purchased a plan with you guys last night I had the eSIM on my phone the service was not working so I thought I could simply remove the ESIM and reinstall it however I cannot log into my account because I can't even access text messages to my new phone number set up with you guys

[Handy1]

@Jewsika  no worries support  can help you at this  point to fix issue 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[eddieO]

@Jewsika you should be able to select "Didn't get the code" option and then select to receive the confirmation code via email that is on your account

[hTideGnow]

HI @Jewsika 

you shouldn't have delete the esim.  Esim is one time install, so you need a new one.  But if you cannot login the App, you won't be able to get a new one yourself.  Please check with support agent for help on this

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[slusagm]

you will need PM to regenerate another esim for you.  You won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437