Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
The subject says it all. It now says RCS not supported when I try and turn it on. I've already tried clearing the cache again and restarting my phone and taking out my salmon putting it back in and following any instructions I could find online. As i...
Hi, I keep getting spam calls. They call numbers do not appear in the display, nor do they appear in the Recent Calls list. I'm unable to block these spam calls. Can Public Mobile block these spam calls, or give us a way to block them?Thanks
My automatic payment failed, and I'm trying to make a payment, but there isn't anything allowing me to make said payment. No pop-up no button to click, nothing. Please help my service is currently disabled and I need it ASAP
So my plan is due today and I can’t find on my account how to pay. I think this company is forcing me to re subscribe to a more expensive plan. The plan I have now is no longer available
How can I set up automatic all incoming call forwarding from my number to a different canadian number?I don’t have Public mobile reception right now in case if I have to send some codes from my phone to do it.
Back in July my phone was stolen and I had a ESIM and now that I have a phone I’m trying to recover my account because it’s linked to all of my emails,iCloud and other important information so I can’t even log into my account to get access to my acco...
I have two devices: one is my personal and uses a physical SIM, and has eSim compatibility - I used this device to activate my Public account to use as a second line for work purposes. I've decided to remove the eSim and activate a physical sim in an...
Hi, I would like to cancel my phone plan associated with the number xxxxxxxxxxxxxxxxxx, but I have lost my SIM card. Could you please assist me with this process? Elsaxxxxxxxxxxxx@xxxxxxxxxxx
I have an iPhone 14, I have just transferred my number from Bell, on August 26 and I am not able to receive incoming calls or send or receive text messages. In my phone where it says my number it gives the temporary number not the number that I have ...
how do i close public mobile service on stolen phone, switch the prepaid year service to new phone or buy new prepaid service, keep old phone number and contacts pictures etc.???
I have only just noticed that my phone is getting billed multiple times a month. Sometimes in the same day it is billing me for an extra 4MB of data. I am not using that much data and I am not asking for more. The cost is about $40 per time, it ha...
Are you supposed to notify customers ahead of time of any plan rate changes? I was notified about the Rewards Program and about the 9-1-1 tax, but not the last few changes in plan rates, which is frustrating because we have four members in our house ...
I was out of Canada, and did not charge my prepaid plan. I am back, with no service. When login into my account my sim is not valid. How do I know if I recharge the account I have the same number?!!
Hi there! just activated my SIM card and the phone number that was assigned is already being used by another person, I am unable to change it as well. Please guide me
Hello I just signed up for a public mobile not that long ago and I realized that I've been charged twice on the 3rd of this month which is when I activated my account for $47 I really need that to be refunded I'm not sure how I can upload images or a...
Hi, my wife and I switched our plans (from 3GB to 60GB) for the summer to have more data as we were traveling. Now I see the lowest data plan we are being offered is 20GB for $8 more than what we signed up with (3GB). We mainly use wifi and don't nee...
I will purchase a iPhone 17. Since they don’t offer solid sim slots anymore, while my current iPhone uses a SIM card. How do I transfer from SIM to eSIM on the next phone?
Hi,I have a PM line i haven't used in a while which i would like to re-register again. I tried to call *611 but it keeps saying "Not registered on Network". it would not also alow me login to the account i used to register the line.can someone please...
