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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Esim activation

Hello, I am on a vacation in the country of Jordan. I lost my public mobile physical sim card. I went ahead and bought the esim through the app and everything went well and its now in “Activating” state. But I remembered that Jordan is one of the cou...

Resolved! Having some issues porting a number from Fido

Hello,I ported two lines from Fido this evening. Both physical sims to esims. The Samsung device ported seamlessly, but now I’m having issues with the iPhone.I received a welcome message to restart the device and loss my Fido service. After rebooting...

Amazon 50% 3months offer not applied

I have a new account that I opened with the Amazon 50% off for three months. My account does not reflect that offer. I am being charged the full amount. I have an email confirmation of my order that includes the Amazon offer. How can I have my bill r...

PAYMENT

I Have tried umpteen times to log in my account to change my credit card expiry date which is due tomorrow the 27th of Nov. HELP

Resolved! plan benefits

I'm looking at the plan for new subscribers: $29 a mo. for 10GB of data. My English is not very good, so I am having difficulty understanding what the plan includes. I reside in Canada. Does that include unlimited data: first 10GB at 5G speed and lo...

Cannot access account

Hello, i cannot access my account due to the 2 step verification code going to the wrong phone number. How do i fix this?

REWARD

Hi there , My friend referred me to Public mobile one week ago, but she hasn't received any notifications. I don't know what should I do. Thank you.

Out of country for 5 months

We will be in Mexico for 5 months. Is there a way to suspend your account and pick up where you left off when you get back to Canada? We will be using a Mexican SIM card while in Mexico as Public Mobile doesn't work in Mexico.Can anyone recommend a g...

4g plan

I’m on a 4g plan. Should my IPhone 13 be set to 5g or lte? Thanks

Switching from iPhone to Android

I have an eSIM subscription - switched from iPhone to Android. I’m not sure what to do in order to get my number working on the Android.

Black Friday Pricing

Until what day are the black friday pricing available? The offer says "limited time" but I was wondering if it was publicized somewhere.

Referral reward

I was referred by someone. I joined by that link. I was suppose to receive 10 dollar reward. The reward is not reflecting on my account. How can i redeem my reward?

Resolved! Locked out of account

HII've lost my phone and an trying to activate a new one but can't remember my Public Mobile password. I'm also locked out of my e-mail for inputting an old password and the verification to reset both passwords is just getting sent to the lost phone ...

Subscription could nit activate

Subscription wint active say get support

Subscription Plan

Would like the $29 Canada -US-Mexico plan but it won’t with four existing customers. Is there a way we can get this plan?

Price match new plans?

I have been a happy public mobile customer for years, but some of the other deals out make it hard to not want to save some money and switch.Is there any way to get a price match or plan match or is it just time to switch over?I don't seem to be able...

Resolved! CA-US-MEX $45 75GB 2000 LD BF deal

Quick question: does the LD include Singapore? The fine print is a bit confusing as it says LD includes a lot more countries than the original stated.

Accessing Can US Mex $35 Black Friday Plan as existing customer

Hoping to access the Can US Mex Black friday. As I pay $39 per month for Can US plan with 60GB data (more than I use), which is more expensive than the new plan, when I hit change subscription that was not on offer. When my husband also on public loo...

Forgot about referral code

Is there a way to add the referral code I received before activating my subscription?

Community

How do I change my community ID?

Locked out account

I tried to do everything to unlock my account, but I can't please help

Phone network not working for over a week - still no resolution

Since Sunday of last week my network coverage has been extremely spotty. Most of the day and night I am unable to make or receive calls and text messages. When I attempt to make a call or send a message I receive a notification that I am "not registe...

New PM account activated yet the phone not working

Just transferred over to PM from Koodo. Completed everything and I was advised that my accouont and service is now activated. However, my phone number does not work. I cannot log into the account either as I cannot receive the code through text.

Resolved! Re: Can’t recive calls or texts

I am having same problem. yesterday, I switch from Fido to PM. I received the SMS from Fido to port number and I have said YES. I just found out today that I am not been able to receive any call or text.

Resolved! changing the network in the US

I've been to the US a few times this year and I wasn't too worried about using my phone, but it didn't work even though I have a Canada/US plan. I looked into it when I got back the most recent time and it says we need to go into the network settings...

Verizon

I have Canadian Moto g LTE, not 4 or 5g. When I select Verizon in US it connects but I cannot call out or receive phone calls or text messages. It seems I call only call or text with T-Mobile and that has weakest signal were I am in US. Had anyone ...

Resolved! Porting problems

I ran into trouble during porting my number to PM from Lucky mobile:During the process the PM app gave instructions “not to minimize or log out of the app”. Therefore the PM app installed the PM eSIM before I could confirm the transfer by responding ...

Phone not compatible _ partly signed up!!!

I have gone through the sign up, but the password would not work. The PW was changed and still did not work. Checked the IMEI number and found the phone is not compatible. At this point I would like to halt the process and make sure I"m not charge...

Customer support

I have been paying monthly payments but unable to access my public mobile phone number. Also unable to contact someone for help wit this.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Esim activation

Resolved! Having some issues porting a number from Fido

Amazon 50% 3months offer not applied

PAYMENT

PAYMENT

Resolved! plan benefits

Cannot access account

REWARD

Out of country for 5 months

4g plan

Switching from iPhone to Android

Black Friday Pricing

Referral reward

Resolved! Locked out of account

Subscription could nit activate

Subscription Plan

Price match new plans?

Resolved! CA-US-MEX $45 75GB 2000 LD BF deal

Accessing Can US Mex $35 Black Friday Plan as existing customer

Forgot about referral code

Community

Locked out account

Phone network not working for over a week - still no resolution

New PM account activated yet the phone not working

Resolved! Re: Can’t recive calls or texts

Resolved! changing the network in the US

Verizon

Resolved! Porting problems

Phone not compatible _ partly signed up!!!

Customer support

EXT not working at all in rural areas in Atlantic ...

Can't make calls

Change plans

Delayed incoming calls

Difficulty navigating Public Mobile Support.