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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 14042 Views
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25261 Views
  • 183 replies
  • 26 Bravos

Text messages not working

 After i ported my number i still cannot receive any text messages andci don't understand why, this has literally never happened before, do u need to change my number please help, 

Sachin666 by Great Neighbour / Super Voisin
  • 371 Views
  • 8 replies
  • 0 Bravos

Resolved! Locked out

Hi CS_Agents, please help. I have been locked out of my account all day. Waited 3 hours and the system keeps rejecting my information. I had to create a new account to post this.

Joe15 by Great Neighbour / Super Voisin
  • 501 Views
  • 7 replies
  • 1 Bravos

eSim activation ( temporary phone number)

I had trouble while installing eSIM and PM tech assigned a temp number to me, how do I access that number?I turned off/on my phone as they instructed but there is no way for me to access the temp number to receive necessary confirmation code etc now ...

hslim2798 by Good Citizen / Bon Citoyen
  • 516 Views
  • 5 replies
  • 0 Bravos

Account Number

where or how to get my account number for online payment

Grace23 by Great Neighbour / Super Voisin
  • 196 Views
  • 4 replies
  • 0 Bravos

My Account is messed up

  I check my bank statements and they say that my wife and I got charged for $63.25.our plan was $55 for 50Gigbut under my account on the app as well as online it says $39 for 20Gig. And under payment history states they only took $39.i am confused a...

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Killik80 by Great Neighbour / Super Voisin
  • 357 Views
  • 7 replies
  • 0 Bravos

Ticket

I can get incoming calls, but I can’t make outgoing calls. Thanks for your help with this.   

paisaottawa by Good Citizen / Bon Citoyen
  • 172 Views
  • 3 replies
  • 1 Bravos

Refund

If I cancel my plan 2 weeks before my next billing period, do I get refunded?

Duke211 by Great Neighbour / Super Voisin
  • 141 Views
  • 3 replies
  • 1 Bravos

Services don't work

@CS_Agent I recently purchased the U.S. roaming/ talk-and-text package to use in the States, however it didn't work at all. The customer service page is also broken, and apparently this is the only way to contact customer support. I'm requesting a re...

DK56 by Great Neighbour / Super Voisin
  • 288 Views
  • 6 replies
  • 1 Bravos

loging loop

Hi,  I can logging to my account, but by mistake I click to add a sim card and now I'm stuck in a loop to complete, but I'm already a customer.  I want to know how to get my selfeserve page back.If I click go to login, I'm going back to the  logging ...

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Me23 by Great Neighbour / Super Voisin
  • 212 Views
  • 4 replies
  • 0 Bravos

Phone number got re-assigned.

@CS_Agent My phone number got changes all off a sudden. I understand it is due to it being made available for some reason to new customers. WTH?!I could not open a ticket as that link gives me 404 error.  Not sure how to reach and agent. 

MTimofeyev by Great Neighbour / Super Voisin
  • 220 Views
  • 5 replies
  • 0 Bravos

Outgoing calls

I just registered today and my number was transferred. I cannot  make outgoing calls but I can only receive inbound calls. I need help with this issue.Thank you for your help.

paisaottawa by Good Citizen / Bon Citoyen
  • 404 Views
  • 8 replies
  • 0 Bravos

Were my rewards applied correctly?

Here is my story.Prior to Oct 14, 20223 I was on a higher 30 day plan. I requested a plan change to occur on Oct. 14, 2023 to the $34.00 90 day plan. (20 GBs x 3) = $102.00 plus taxesMy rewards are as follows:Autopay: $2.00  , RAF: $4.00  , Loyalty: ...

Johnroyh by Great Neighbour / Super Voisin
  • 218 Views
  • 2 replies
  • 1 Bravos

not recieving reward points for refer a friend

I referred my daughter back in april 2023. After several unsuccessful attempts contacting public i finally was able to get help from a CS agent in August 2023. She said i would start receiving the points but still, over 2 months later i still have no...

mpetro1 by Good Citizen / Bon Citoyen
  • 336 Views
  • 7 replies
  • 0 Bravos

Delivered chip

Hello, I didn’t receive my chip yet. Can you help me?

Gabriela13 by Great Neighbour / Super Voisin
  • 202 Views
  • 4 replies
  • 1 Bravos

Sim Card Reactivation

I travelled out of the country for 2 months and I requested for suspension of service. I am back and want my service restored

Grace23 by Great Neighbour / Super Voisin
  • 239 Views
  • 3 replies
  • 1 Bravos

Stuck on ESim activation for new account.

I signed up with public mobile and everything was well and good until the activation.  I have the newest iPhone15 Pro which is a poster child for the eSim. Please let me know what can be done as I have already paid. 

Em0987 by Good Citizen / Bon Citoyen
  • 615 Views
  • 6 replies
  • 0 Bravos

Referral

How do you know if you received the 10 bucks for using a referral code

Soda-pop by Great Neighbour / Super Voisin
  • 202 Views
  • 3 replies
  • 0 Bravos

Cs_agent

Hi i need the account closed and payment refunded to the card. I made another acoount andported my number successfully over the phone with the porting department 

Ron112 by Good Citizen / Bon Citoyen
  • 441 Views
  • 13 replies
  • 0 Bravos

cancel service

I canceled my subscription on Oct 7, the service was supposed to end Oct 11. How come it did not end and I got charged as usual on Oct 11 ? Today, I unsubscribe the service on My Account again, how can I be sure my service will end Nov 10 and I won't...

AmyManLam by Great Neighbour / Super Voisin
  • 141 Views
  • 3 replies
  • 1 Bravos

Resolved! Cannot login due to loop in "Resume Activation"

I just created a new account for another line. linked existing physical SIM, made payment for a plan and have received confirmation email.However when I try to login to my account (after accepted email/password), I get a page with 2 choices "Resume A...

vitl by Great Neighbour / Super Voisin
  • 551 Views
  • 11 replies
  • 0 Bravos

Public mobile internet speed are very slow.

I have public `15 GB at 4G Speed` plan. I have measured my internet speeds consistently for the pass month and found that I only get about 30Mbitsps down and about 5Mbps up.My partner is on the same plan and the speed test is the same.I have a Google...

pb123456789 by Good Citizen / Bon Citoyen
  • 621 Views
  • 7 replies
  • 2 Bravos

SIMCARD IS NOT WORKING AFTER PURCHASING AN ESIM

I have a problem with my number, I am using it in my personal device and then I have a work phone and used i to login to my account because I was hoping to get another number so i purchased an esimLittle did I know that It will be the same number as ...

Applejoy by Great Neighbour / Super Voisin
  • 454 Views
  • 1 replies
  • 0 Bravos

Resolved! Need to change my email address

I've spent more than an hour trying to do this. At this point PM has probably sent me 10 texts to authorize me I've never gotten any closer. Is the Public Mobile/EverSafe system totally whacked or it just me?

Pete444444 by Great Neighbour / Super Voisin
  • 250 Views
  • 3 replies
  • 0 Bravos

Resolved! Questions about Limited time offer

I have a few questions about this limited time offer for a 90-day sub at $50/mo, 60GB CAN-US.https://productioncommunity.publicmobile.ca/t5/Announcements/Limited-Time-Sale-60GB-Canada-US-plan-for-50-month-on-90-day/td-p/10708611) The plan details lis...

maple_leaf by Town Hero / Héro de la Ville
  • 381 Views
  • 5 replies
  • 1 Bravos

Service issues

I have tried to get a ticket for support but a 404 error continues to come up. When I'm at my house, my phone service comes and goes but is mostly not working at all. I cant make or recieve calls and text messages. When I'm in other locations like th...

Aml2 by Great Neighbour / Super Voisin
  • 113 Views
  • 1 replies
  • 0 Bravos
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