Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I had a problem during my esim activation (entered incorrect ESN/MEID) and I deleted the esim in hoping to retry it again.However, I was unable to reuse the QR code sent to me when I subscribed to Public mobile to install esim again. I would like to ...
Can anyone please help me to contact cs agentWhen I go through PM 'bot' always get 404 error trying to submit a ticket even after clearing cache.Want to leave message to cs agent Whomever reads / helps thank you.People here so kind, helpful.Means a l...
I subscribed for a plan and selected Esim, but it turns out my phone isn't compatible. But now the app is stuck on the activation step and I can't do anything. I purchased a physical public mobile sim today, so how do I get this physical sim activate...
existing loyal customer can't get the $29/10GB huh!? apparently this deal in the black friday weeend only available for new customer. WHAT about ur loyal customer? PM just want us to pay up and pile up the unnecessary GBs and get rid of all the affor...
Having a 2-step verification access..massive bad idea..if your account glitches out or faults.. Publicmobile shuts down all incoming traffic ..hence you never get the 6 digit code to log in and fix the access. .. whom ever runs publicmobile servers....
hi, I forgot my email and can not log in to my account, link is sent to email and thats the problem.
I subscribed to the $50 US-Canada unlimited talk & text plus 40GB data a couple of months ago. It worked fine in Canada. I could call the United States. Now we are travelling through Ohio, Indiana, Illinois, Oklahoma and now New Mexico. Our subscript...
I received a message saying that I entered an incorrect ESN?MEID while activating my eSIM . How can I reinitialize the eSIM installation/number transfer process again?I'm transfering from Cityfone.Thank you
Well.. I was hoping for a solution .tried calling telUS support since they own publicmobile.. the rep hung up on me and never called back..wow....but oh well Cyber Monday sale... cant access the account to get that great deal... then I will cancel p...
I've submitted 2 tickets days ago, but I don't know where to check them unless the support guys get back to me through messages. You guys have any idea that I can check the tickets I submitted?
Just signed up with public (formerly cityfone). Initiated transfer earlier today. Received a text from public that there was an incorrect ESN/MEID provided. My number works on my new sim now despite that error, but oddly still works on my old cityfon...
I got an error message once I click on the ChatBot for the submitt a ticket link:https://myaccount.publicmobile.ca/en/account/create-ticket/U2FsdGVkX1-02kUdSYdtUjuRj2n_8dTLQAo0RzEsRn2lX4q0BiKwDxiE2GfVAcvND8IxF3PXRU46I49z69iCeQOops! We encountered an ...
is there a way you could help me with my trouble get my payement option changed or giving me help login in
I signed up for public mobile and after the payment went through and it was on the final stages of activation I received the following message:"Subscription Not Activated - Something didn't go right when activating your subscription. Click below to c...
I moved to PM from koodo prepaid yesterday, activated using temporary number to start with. Then submitted koodo prepaid number transfer form and also sent message to cs_agent but no one is replying.Can someone suggest me on this?
Im new to public and nothing works.... eSim failed to install on my iPhone 13 Pro Max, customer support isn't working, can't submit a ticket.... help
Bit of an odd situation here. iPhone 13 successfully ported from Zoomer. Was previously using a physical SIM with Zoomer and now on eSIM. Rebooted the phone and confirmed that I can make and receive calls using “my” phone number. Trouble is that the ...
i want transfer my koodo number 647 762 8284 to public mobile
I need to have my number ported manyally how can I get customer service with public
Can I make a landline transfer to a public mobile? Because the landline cannot take text messages, I do not know how to make the transfer successfully.Please give me some advises.
As a current customer, if I change to the 5G $40 plan, do I keep my current add-ons
My email address is no longer valid, since I changed to a different ISP.I can't log on to change my email account. I keep getting this error: "Unknown request failure"I have tried to submit a ticket, but I can't seem to submit a ticket either, since ...
I received a pop up stating that Public Mobile shut off my LTE calling, and then my phone showed an SOS in the upper right hand corner. My account is up to date, and my sim shows as being the correct number.
Hello CommunityCurrently I am on $102 for 60gb every 90 days plan. I get $5/month loyalty, $2/month referral and I also have $2/month subscription. reducing to $75/3 monthsI would like to switch to the $34/month for 40 GB black friday deal. Will I co...
Help! I have been told that I need to approve the request for my number to be ported. I no longer have access to my old phone. How can I have my approval be given?
I am unable to complete the activation of my sim card. I have been trying for a number of days now. Each time, when I get to "Step 6 of 6: Activate", I get this message - "Subscription not activated - Something didn't go right while activating your s...
Can I keep my phone number when I use a usa SIM card ? Or do I get a usa phone number
I ported my number to public mobile from Fido on Saturday. I still can't receive calls from certain numbers - it goes straight to my voicemail and tells them my inbox is full even though I have no voicemails. And I can't send or receive texts from th...
I can't use my old number from Virgin because the account was in my wife's name and I want to put it under my name. Where and how would I be able to do that...thank you!
I don't want to receive any voicemail messages on my phone.
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