Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, (1) I am interested in registering a new phone number with customized last 4-7 didigts, is there any way I can do that?(2) I saw some posts say buying a new sim card allows you to customize the last 4 digits. If I buy a new sim card, can I still ...
I keep getting the error that my subscription did not go through. Please contact us. When I go to contact mobile the chat will not log in. It takes me to a blank screen
What a pain!-I reset my password-I waited for over 3 hours to sign-in-my account has NOT been inactive-I cleared my cache/cookies
I was a long time subscriber prior and left for Telus, 2 years ago.. and m back to public, now after my contract with Telus is up. iPhone 12, issues with ESIM not installing, and I’m feeling I made a bad choice coming back with already having issues ...
Hi I just got an error while activating, what can I do now? Pls help
So I need a little help plz. My Sim just came and I need a for dummies guide to getting my account from esim to physical Sim
Hello fellow PM peersMy account is apparently no longer existant because anytime I try to either login, or reset my password, it says Invalid email.. I'm just deeply confused as to why my PM community account is still in full swing?! Ugh I am just wa...
I want to substitute another Credit Card for payment but can't log into my account
Hi - I successfully (I think) loaded eSim card yesterday. Today my previous carrier confirmed the switch and no I have nothing.
We cannot get onto my daughters account to change her SIM card as she can not receive the texted code. We can not get the system to send an email code. We do not have the old SIM card.
I recently switched from lucky to public. Now suddenly I can’t receive or send texts to certain people and if they call me it goes directly to voicemail. This is a huge problem because I can’t log into my school account without 2 factor ID and I can’...
It took my money but didnt give me an esim it said it failed.
It wont let me call us numbers .. tried rebooting my phone and still not working. Saying i have no minutes left. How do i fix this
How much engagement is needed to receive community rewards. I don't want my participation here to be a caculated move but rewards are definately an incentive to participate and it would be dissapointing to be part of the "free support team" and not r...
Hi everyone,I'm new to Public Mobile! I just activated my Sim card and am waiting for my phone number to be ported over. I am having trouble with the current promo.When I made the purchase online, I selected the $39/month plan, wanting the 90 day sub...
hi. i just signed up to PM last night. and my in-home signal is pathetic. as soon as i step outside, i get good 4G speeds and good signal.is there anything i can do to boost my signal in my home?
trying to transfer LAN line to Cell. SMS code for verification sent to Lan Line which does not support SMS. What do I do?
@CS_Agent incoming calls are not working, outgoing, text, and data are all working. Please help!
We recently signed up for the 30gig 5G plan. What are our options if we wish to make phone calls to the USA? There doesn't seem to be any costs for LD calls unless I am missing that. This would be for Canada to USA phone calls, so I don't think roami...
I'm getting an error when trying to update my credit card information.
Just recently when I conference another party to an existing call and merge everyone, one party can't be heard but can hear everyone else. I checked the forums and it seems like a CS AGENT has to reset something for me to fix it. Please let me know w...
I ask a friend (xxxxxxxxxxxxxx) xxx-xxx-xxxx to joint Public Mobile and my code xxxxxxxxx didn’t work.Will she receive the $10. As a welcome to Public Mobile and me my points for the recommandation.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Submitting a ticket isn't working either, I've been waiting for my ordered sim card which I paid for to come in the mail and it has been over 3 weeks. I have not gotten it, I want either a refund or someone to actually send my sim card to me.
For some reason my phone has stopped working and network shows sos. I have put my physical sim in anther phone and same issue
The website or app keeps throwing error code XXX or "something went wrong"
This is just an account I had to make since I'm not able to get into my main account that's associated with my phone number. So yesterday I tried to log in, forgot my password and tried too many times, so my account got locked out. Waited overnight...
Hi, I bought the roam add on for unlimited calls in the USA. I can call just fine, but I'm unable to receive calls. It just goes to vm. Any help?
Just a heads up,I just switched to an esim and upon set up it warned me that once I do it to make sure it's the correct phone as you are unable to switch phones after. Meaning that if you are like me, and purchase used phones you can't just put your...
Hi there,I need my phone number to be ported out to Telus but for that to happen I need a note on my account saying that this is happening. Please help as I cannot send a ticket.@CS_Agent
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