My tickets are not being answered

[poscap]

I'm still trying to move my old koodo prepaid number over to public mobile but I have not heard from customer service team members.  What is the hold up? I have 5 tickets open..

[CSA_PM]

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

[hTideGnow]

hi @poscap 

check the Community inbox and see if they replied you there

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if not, message them again

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437