Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Trying to activate a sim and eversafe will not load on a samsung galaxy s 9. it is in the black bar with white text and I cannot click on it. please help, as i can't move beyond anything, so I can;t active
Hi, I would like to cancel my subscription for my friend plan which is automatically paid every month with my credit card. However, i got trouble in logging in with his account then i got charged that month without using call or data. I would like to...
I got a new sim and transfered my number over to it, however I made a typo in my iemi and now it won't let me receive calls. It said it would try to contact me through my old number which was stolen and disabled, or my alternate which I forgot to upd...
Today my wife noticed a much larger charge than expected on our credit card bill from Public Mobile. I looked into it and found that I was subscribed to a plan with 150GB of data, which is about 10 times what I actually use. I don't remember signin...
Hi, I am traveling for 15 to 16 days in Europe (Spain) and would like to know what's the roaming rate in Europe. And what's the best way of having access to some data while traveling.
The process by which I'm supposed to transfer my number from Koodo is not working. I enter the chatbot you guys have provided, it asks me to 'Submit a ticket' and then the page it takes me to doesn't exist either due to a 404 error on some issue on y...
Hi there.I have a Public Mobile plan for my iPad, so I have data and do not need to rely on wifi. While my SIM card has a cell number assigned to it, I can't text or make phone calls on the iPad. (I also have a separate plan for my iPhone) As a resul...
Hi. How do I change my email address? Thx
my phone does what it wants. the usage history is all wrong. its impossible to use. and it types on its own. i need help , i need a new sim.
Hi,I'm preparing to reactivate my account and need more data than my usual $15 plan this month. When scrolling down through the plans I noticed another $15 plan. Is this the same as the $15 plan I'm on? I don't remember seeing my current plan as a ch...
Hi, I thought subscribers got a $2 discount per month when choosing auto pmts. I have the $15 plan and when I checked, my next pmt is $15 instead of $13. Can someone explain. ThanksFD
I transferred the number to PM Feb 10. Still cannot receive calls or texts. How can i fix this please.
I am trying to activate a new phone and account, but the system sends the confirmation code to my existing land line phone. This means I can't confirm.
It has been two months since I have been trying to update a credit card expiry date, but the system says: Sorry, we’re not able to process this request at this time. Please try again later.
I am having problem with eSIM activation. It’s been 2-3 hours but no help yet. How can we reach customers care services. Any contact number?
I have registered a ticket, but thought I'ld ask the Community. My add-on is not showing up in my account, although payment was made. Any thoughts? I'm from BC, and am in Texas. This is frustrating. Cheers, Valdy.
Hi All! I want to cancel my service but because I have not yet activated I don't have the profile options to unsubscribe, how do you request refund and cancellation?
I wish there was a number I could call to help this, my service is working but I can’t get any SMS codes from public mobile themselfs therefore I can’t log into the app or website and I don’t know how I’ll repay and such. Eek needs help
Transferring service and number from Fido to Public Mobile. Cancelled Fido plan two weeks ago and now attempting to set up the same number with Public Mobile. I used correct inputs when setting up in the app with the phones IMEI number, this was 5 h...
I am in the same situation as the original poster here. My number was never a landline, it was ported months ago from Fizz mobile.Tried to talk to Clear support. They had no answer except saying that my number needed to be tied to my name and birth d...
Why am I getting no access token and I can’t receive or make phone call, all calls are dropped?
I severely need access to my call history thats not on my phone. Something valid for court. How do I access this?
Why are our Public Mobile phones picking up the Rogers network now? This has never happened before.Is it a roaming arrangement between Telus and Rogers?Location is Southern Gulf Islands, British Columbia.
Hello,I have been experiencing network issues for a while now. Whether I am at home, at school, or at work, at least once daily even though my connection says it is excellent, internet websites fail to load, Facebook messenger says there is no connec...
I am trying to get my Grandma's iPad (9th Gen) to work just using cellular data as she doesn't have wifi (and no cell phone or computer). I purchased an eSIM and then a PM plan so that she has data. I was finally able to troubleshoot it so that iMess...
Hi, I want the plan which only available for the new user registration. Can I get it by leaving Public Mobile and then register back with holding the same number? How long it would be take, and what would be happen? Looking for suggestions. Thank you...
Hi,My payment failed yesterday, and the site won't allow me to make a payment in the correct amount. Please restart my service immediately and fix the bug so I can pay the amount I actually owe.
My iPhone 13 Pro does not receive or make calls. We have just put the SIM card in.
I just got a new iphone, and my old one is using an eSIM. how do I move my number to my new iPhone ? What are my options ?
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